So I pick up our laundry and dry cleaning yesterday on the way home from work. The cashier takes my receipt and picks the items from the rack, hangs them on the bar next to the register, scans the ticket, does not count the actual pieces and says I am good to go. Never even crosses my mind to actually count the laundry pieces at that point or check to see if the items I am picking up our actually ours. Get home and low and behold my wife's new Vince blouse that she had specifically spoken to the cashier about regarding removing a coffee stain is missing. So I call back and speak with the manager named Derrick. He proceeds to tell me that , oh well, since you left the store it is not their responsibility and that we can fill out a missing item "request" to look for it but basically we are s*** out of luck. He further tells me, with zero concern, that people "claim" to lose items all the time and that maybe I dropped it. Even better, he tells me that "if it were him", you should ALWAYS count the hangers and check to see if the items are your own before you leave the store. Really? So the manager of the store says that his employees are so inept that the CUSTOMER should always double and triple check because they cannot keep their items straight. If you are running a business based on volume then you better damn sure have checks, re-checks and final checks in place to alleviate any problems. Obviously, they don't. As a customer for the past few years at this location, every bit of savings that we achieved by bringing our clothes to this place just went out the window as the cost to replace the missing piece is quite substantial. Keeping our fingers crossed that the missing piece shows up but are not counting on it. Even if it does, the overall "don't care" attitude displayed by the manager was stunning. BOTTOM LINE.... If you have cheap clothes and are not really concerned about whether they come back or not then by all means, use this cleaner as it is very inexpensive. Anything of value, bring it to one of the non "factory" dry cleaners in the area. Update 8-29-12... I received an email from a Bart C. at Zips corporate on the 21st, claiming that the item was found and that we should have been contacted as such. Really? No one told us. So I call the store and speak to a customer service representative who tells me that no, nothing has been found as nothing is listed under our phone number. Long story short, after another round pf phone calls, we find out that the item was found and we can come get it. So my wife goes in the next day and sure enough, the coffee stains are still there though the item was pressed. She spoke to the aforementioned manager who again said to "count your hangers before you leave". We were also told that they "someone" found it but gave us no more information. Needless to say we are done with Zips..... read more

Great service, but I worry about the people who work there being exposed to those chemicals, especially perc. For this reason, I switched dry cleaners...I now go to a "green" dry cleaners..Classicleaners at Tenleytown (on Wisconsin Ave. near Sullivan's Toy Store). read more

Had a terrible experience today. They ripped one of my newest and best shirts. The manager wanted to convince me at first that it was worn out. Afterwards he said that the holes on it came from some kind of chemical I had added. Finally, he never wanted to accept responsability for it. Terrible result, terrible service, it sucks!! read more

This is the worst cleaners I have ever been to. I guess it's true what they say.... You get what you pay for. Cheap is not always good. I have had 2 bad experiences with ZIPS. I'm done with that terrible service. This is the one in Lanham.... I do not reaaly clean your clothes. The same stain I had when I dropped them off I had when I picked them up!! Then I paid for an alteration to be done to the zipper on some jeans.... How bout they didn't even line the zipper up correctly. NO MORE FOR ME!!! read more

Very disappointed in phone customer service. Owner was rude and not willing to answer my questions.

DO NOT GO HERE, unless you want ruined clothing, terrible client service, and rude people. Zips told me they couldn't dry clean a work dress due to beading (which I've gotten dry cleaned multiple times before at other places), ruined another dress that had a design on the fabric (design just feel right off), melted buttons to my cashmere sweater, refused to properly treat a stain, and always send me back clothing with missing hems. I tried to be the nice, friendly neighbor for too long and brush things off, because I am a rational person who understands that mistakes do happen, but when these mistakes are presented to their management, not only do they blame ME, the customer, but refuse to take responsibility for anything because its "not in their policy." Do not go here. They are terrible at client service and will ruin your clothing. Don't make the mistake I did! Though it may be a relief on your wallet in the short-run, in the long-run you'll pay for it in damaged clothing. read more

Absolutely terrible quality and customer service. I brought in shirts to be dry cleaned, on three separate occasions and they came back with stains they didn't have when they went in. The cleaners, true to form, blamed it on me. Three stains, three occasions, all the same color. I don't think so. There is also an inability to follow instructions. I like my jeans creased. They make the note every time and do it half the time. If you have good threads, don't take them to Zips. read more

We've been customers for 3 years now, but just for shirts, pants, etc.. After ruining our futon cover, spoke with both the manager and franchise owner and I can't even express in words how combative the customer service was both in person and over the phone. I'm just in shock about how I was treated - but I guess I should be used to this considering the franchise owner outright called me "sensitive" when some of his employees were laughing at us in the store while trying to figure out what happened with the manager. read more

A good percentage of the time I have them redo an article of clothing (that they are returning, supposedly clean) but the low prices make it worth it to me. read more

Great cleaners, and you cannot beat the price. This Zips is better than the two others that we use. Parking is not too good.

This is my 2nd time getting a garment mended at Zips. On their first attempt the "seamstress" completely butchered my sweater. Not only was the patch affixed to wrong side of the sweater it was not the same color. A month later the hole unraveled and spread in size. I went back to ask that they fix it at no charge. But since so much time had passed since the mend, they refused to fix it. Here I am again. I just got a pair of jeans and the mend job is also a mess. The patch and thread does not match the black jeans. I am officially no longer a customer of Zips. Horrible quality. read more

Zips' tag line ought to read, "We strive extra hard to be mediocre -- or worse!" How does the old saying go? Fool me once, shame on you, foo me twice, shame on me? I have been going to Zips for several years. It has always been a low-end dry cleaner, so my expectations have been limited. They've lost items of mine; they've ruined things; they've put creases in pants that I explicitly instructed them to NOT put creases, they've burned collars and sleeves, etc. Why did I keep coming back, one might fairly ask? Well because it's CHEAP. However, my latest visit to Zips on March 20, 2015, just took the cake. What had previously been low-end, bad-quality dry cleaning and laundering descended into cheap, unacceptable, terrible work -- and to add insult to injury, the customer service was just horrible. Buttons were broken or missing from several items of clothing (three shirts and two pairs of pants). Some shirts were *literally* more wrinkled after I picked them up than when I dropped them off. This is what was so stunning to me. How could they more MORE wrinkled? What happened???? I brought it to the attention of the nice young woman who was helping me. She said sorry, and summoned a manager. The first-level manager that I spoke to was generally nice and straight up: he said, "I'm sorry, but the shirts will remain wrinkled. That's just how our system is. They're not going to be perfect. If you want perfect, go to a full-service dry cleaner." He said they would "redo" the shirts and fix the buttons for me as a "one-time favor": in other words, he said, "we won't do this every time. This is a one-time thing, and just so you know, we can't be doing this every time." But the catch was that they would redo them and not have them ready until the following week (in four days), which meant having to haul my butt back to Zips, park in the crappiest, tightest, hardest-to-maneuver-in parking lot I have ever seen, wait in line again.... now one of the reasons I take stuff to a dry cleaner is to SAVE time, so I definitely don't want to spend time going back for things they should gotten right the first time around. I asked, just for clarification: "you mean you're ok with shirts going out with all those wrinkles on them?" Response: "That's just our system. We can't get the sleeves perfect. And we can't get the pockets perfect. But I will take care of these for you THIS TIME." Soon thereafter another manager appeared, who seemed to be the big bossman. He was aggressive, rude, unapologetic He also said that the wrinkles will be there and they couldn't fix the buttons because the buttons could have been broken or missing when the items were brought in. This gets back to my opening line: the head dude was perfectly willing to accept mediocre work as the baseline for the best they can do. He did not apologize for the shoddy work -- to the contrary, he insisted, in an impolite and discourteous tone, that the third-rate service they provided was the very best that they would do. This goes beyond "you get what you pay for", as other commenters have pointed out. This was just plain bad. Other dry cleaners in the area -- even discount cleaners -- do better quality work, and more importantly, they stand behind their work. Zips is a sausage factory of a dry cleaning joint: their whole ethic seems to be to get as many people as possible in and to squeeze them out with little regard for quality or pride in work, and with even less regard for treating customers like they are valued. Save yourself time and headache by going somewhere else. Zips was extremely busy, and rather than taking their healthy business as a motivation to raise the level of their game and do good quality work, they have just gotten complacent and lazy, disregarding the work and their customers' concerns. It's too bad. read more

I have used Zips now 5 times. They are consistently the worst dry cleaners I have ever used. After the fourth time they asked me to give them another try and that they would "personally see to it" I would be satisfied. That never did happen and I am convinced they truly do not care one bit. The ironing is horrendous and forget about any stains you bring to their attention. The staff is entirely indifferent and seem put out that you even had the audacity to show up as a customer. The two bucks an item isn't worth them ruining your clothes. You will only have to go home and re-iron them anyway. I honestly don't think they even bother to clean them. Spend your good money to have a reputable cleaners do it right because Zips will rip you off then ignore your concerns. Please take me on my word, go somewhere else. I already have given these folks enough chances and my money for the both of us! read more

Went out of my way this morning to pick up my dry cleaning at ZIPS before work, and planned to wear a few of the items today so I was wearing work out clothes. When I got there I was told sorry we are NOT DOING ANY PICK-UPS TODAY because our computer system is down. I had to go all the way back home to get new clothes, was late to work, and still don't have my dry cleaning! Needless to say this was a big inconvenience. Just as a caution to others, you get what you pay for here, ZIPS is UNRELIABLE and clearly has ruined many items based on what I'm reading in these other reviews... read more

zips doesn't deserve one star! As a matter of fact they get -10 stars. I've been going to them since before it became zips. I've been a regular customer just about every 2 weeks for years. I'm sure my bill is at least $80 per month. Anyway, to make a long story short I was recently treated very badly. My items were returned with holes that I did not know about until I was ready to wear them. They Suck Really Badly! You get exactly what you pay for. read more

Friendly, neighborhood service, good value, clean clothes. That's all I ask, they deliver.

They do a decent job and it is as cheap as hell. Just don't bring your expensive suits or shirts.

Now that I have left the Zips territory (back to the midwest) I am acutely aware at how fantastic Zips' pricing actually is. I just paid $43 to get two summer dresses dry cleaned...at Zip's, it would have cost me $4. Take advantage of this wonderful (cash only) dry cleaners! read more

quick service usually , cheap and easy. Have your clothes the nex day. Good store hours and parking available. Neber mix up my costhes like other places read more

I have always wondered whether Zips actually dry cleans your clothes or whether they just iron them and say they do. I think it is the latter: no stains come out and they clothes just look not dry cleaned. read more

You gotta love the price, but sometimes the garments simply aren't clean. I took the same suit twice (w/o wearing it in b/w) to see if the second time would be a charm. It wasn't. read more

Terrific prices. We've saved a small fortune getting our dry cleaning done here, over the years. The quality's been fine, as good as any other place, except possibly Bergman's. read more

It makes me so sad to think that I was a huge defender of ZIPS before and now I will never go to the store again. I used to bring all my clothes there, but they just ruined my favorite winter coat. Two employees of the store told me that they damaged the fabric using some kind of brush, but the manager insisted that they were wrong and that nothing was wrong with my coat. He blamed me for having "a different standard" than other people regarding the damage on the coat- I'm not sure what that meant about me personally but it was rude, insulting and really disgusting. He told me that he wouldn't provide any compensation and made me feel like an unwanted customer after I had brought in hundreds of dollars of business over the past year. I can see from the other reviews here that they treat other people this way. It's really sad to see it because it's a franchise and I don't think corporate will do anything to this guy as long as he is making money from some unsuspecting customers who will eventually get things ruined. Honestly if he had just admitted sorry we screwed up I would have understood but the denial of any wrongdoing on an obviously ruined item was really appalling. read more

I've never been sure what to think of this place. I like the speedy turnaround, and the prices. And when I've had visibly stained garments and pointed out the problem areas, they were taken care of. But I've read in so many places that Zips has been known to just press garments, without actually cleaning them. And in most cases, how would you know? Well, now I know. I took a badly stained silk dress to them, and the clerk seemed to mark all the areas that needed special attention. When my husband (should have gone myself) picked the dress up, he was made aware that they couldn't get some of the stains out -- they were lighter, but still apparent. I knew that was a possibility, and can accept it. But there were other areas that clearly weren't touched. As in, patches of crusty food are intact, which would not have been the case if the dress as a whole had, in fact, been cleaned. So now I'm wondering if anything I've taken them has ever been cleaned. read more

HORRIBLE! they ruined a brand new designer dress that I'd worn once - faded the color from a vibrant pink to a faded peach - and REFUSED to take responsibility for it. I showed a picture from a website of the original color as well as picture of me in the dress and they tried to claim that the fading had something to do with manufacturer error. It has been 2 weeks, I literally JUST called and was told by the manager that he had no updates for me as the other manager, Derek, handled my complaint and Derek wouldn't be back until Monday. So, there's no ticket in the system with an update on the status of this and my now ruined dress could just be anywhere?!?!?! I am beyond underwhelmed with the terrible customer service and general lack of caring about customers and customers' clothing items. We've had poor service here before (missing items, half clean clothes - one time my white blazer came back with yellow stains, rude staff) but because the location is convenient and the price is cheap, we continued to go back. NEVER AGAIN. If I could go less than one star I would - do yourself a favor and stay away read more

this is the only dry cleaners i have used where my clothes came back DIRTIER than when i took them. you get what you pay for. don't go here and then complain afterwards. you have been warned. i wish I had read the reviews beforehand. read more