DO NOT USE. STOP. BACK AWAY Terrible company. They do not track your shell ! For 2 weeks "it's in transit!" Was all I got from customer service. The Shell is SMALL. Way smaller than a POD. I was told by my customer service agent that "Normally packages arrive in 7-10 business days. And our business days include Saturday" oh excellent as I was rushing cross country for a new job. Well NOPE NOT TRUE. All lies to get your business. They will do anything to get your money - Ubox or POD are more reliable, stand by their service and have an actual delivery date that is reasonable. The icing on the cake will be if all my belongings are broken on arrival. Way better options out there. Stay far far away if you want any sort of customer service read more

I received a call from Rick, CEO of Zippy Shell, shortly after posting my reviews of my Zippy Shell experience. He inquired about my experience and what led to my poor review of them. I explained essentially everything I have written here and on the delivery review (posted in the Orange County location). He was very empathetic towards my situation and recalled that incident the day of my move as well as he was made aware immediately of the mistake. Apparently they have a 2% 'mistake' rate and I just happened to be a lucky one. Rick apologized several times and made it very clear that his company was at fault and wanted to make it right. He gave me an open ended question with "what can we do to make this right?". As I mentioned in my other review, I don't expect cross country moves to go 100% smoothly, but once a mistake is made, I expect the rest of the move to be tediously monitored. This was not the case for me. As I wrote in my review, Zippy Shell had agreed to compensate me the difference for the movers they cost me to have them sit around and do nothing while the shell was late ($300). I proposed to Rick that they pay for all my movers both in Durham and in LA. He agreed immediately and promised a check for the remainder of the movers would be sent out to me. He called the very next day to let me know it had been put in the mail. A few hundred bucks doesn't really matter to me but I felt the open ended question alone spoke volumes with how apologetic he really was. He also recognized where his company went wrong and 'fixed' the problem internally. He reported that they are making strides as a whole company to streamline their communication better between warehouse deliveries and customer. I can only hope these changes can improve their customers' experience. With that said, if you do choose to go with Zippy Shell, make sure you get double/triple check all your dates and times with your coordinator and get it in writing. Feel comfortable with your coordinator and make sure they are responsive to you. Communication is essential! If you're not, request another coordinator! Also, make sure they lock up your stuff before it leaves your possession! They're supposed to provide a lock or you bring your own. If something does goes wrong, you can be reassured they take feedback seriously, which cannot be said for a lot of businesses. It is very clear they care about their customers' experience, their local warehouses, and their company. I am thoroughly impressed with Mr. Rick and his efforts to 'make things right'. read more

I'm just going to copy and paste my email to zippyshell and their not so helpful response. My Email: Again I want to express and put on record my frustration with ZippyShell. After my front end experience I had hoped the unloading process would be easier however this was not the case. Two weeks before my Shell was to be delivered I called ZippyShell to start the delivery process. I asked for unloading to be added to my bill no questions asked I was quoted an unloading cost of $350. When I received an email about my Shell arriving at the final destination I called ZippyShell to schedule delivery. I was given a priority date of July 6th and an alternative date of July 10th. I was told I would be notified if my first date was not honored. Only July 5th I was driving from Michigan to Chapel Hill, NC in preparation for a July 6th delivery date. I called late morning of July 5th to confirm the delivery- only to learn my stuff would not be delivered until July 10th- resulting in unnecessarily losing time with family over the July 4th holidays. On July 10th when my Shell arrived I was immediately given an invoice from Tom (unloading captain) for an additional $300 charge because the 28 stairs, which were not inquired about, were not included in my unloading quote. He relayed to me that ZippyShell charges by the stair- meaning each stair cost me an additional $10.71. Feeling like I had no other option to get to sleep in my own bed that night I signed the invoice to accept the charge. Throughout the unloading process one of the movers complained to me directly about the two flights of stairs to get to the third floor "This is why you will never find a mover living on the 3rd floor" and about the shrink wrapping of the furniture which I explained to him was done by ZippyShell movers on the front end of this process. I understand it was a hot day- I provided water and a significant tip to each mover. Overall I was happy to use ZippyShell- it was an economical moving choice- each phone call was pleasant- my movers in Dallas were strong and efficient- and Tom and Jaylen in Chapel Hill were a pleasure to work with. However, I do feel like I was mislead or there were significant lapses in communication on multiple occasions resulting in unexpected costs to me. I would like this to be remedied with a refund of my additional $300 unloading costs. Their Response: Thank you for writing in about your compliment and concerns regarding your move with Zippy Shell. We very much appreciate the feedback and we apologize to hear that the unloader complained regarding the steps as that is not the professional behavior we strive for. I do apologize that a representative did not inquire as to whether there were steps or elevators that the movers would need to use in order to unload your shell. Unfortunately, we are unable to void that fee as it is listed in the contract that was signed. Thank you very much for your time in this matter and we hope you are enjoying your new home. read more

I have used Zippy Shell twice now. The first time was great...easy to use, excellent customer service, and everything was clear up front. I had no reservations about requesting a second shell. With this experience, however, I have had the opposite. I requested to have movers pack it, and they stated they charged a $350 flat fee for packing. When I agreed, there were numerous additional charges tacked on by the time we got to the moving point. The bigger issues happened on the day of delivery. The shell was delivered before I received the electronic contract (which I had to request myself), and the movers busted a hole in the wall of my house. Before the movers left, I emailed the contacts I had at Zippy Shell to let them know and never received a response. I have now tried to contact Customer Service as well, and they also will not respond to my messages. I am extremely disappointed in what I thought was a great company at first. I recommended them to several people, but am no longer going to do so. I give them two stars because of the great success the first time, but plan to go with a different company should I need it in the future. read more

I moved from Los Angeles, CA to Cary, NC, using Zippy Shell. Zippy Shell stresses in their ads how easy it all will be. They will place a container in front of your house and you will get plenty of time to load it. They will store it, if necessary, and if you are ready they will bring it to your new home and will give you plenty of time to unload. This is how Zippy Shell describes the process on their website: Q: Can you just leave it on my property for as long as I need it? We are a portable self-storage company. We allow 1, 2, or even 3 days for the Zippy Shell to be on your property. After that, we'll pick it up and bring it back to our secure, climate controlled indoor facility. If you need your things back, they are just a phone call away. They were partly truthful. In California they brought a container and I had a whole day to load the container, for which I used a moving crew hired from another company. They stored it in California and brought it to NC, when I was ready. So far, so good. At the destination, Cary, NC, it was a different story. I was told the container would only be in front of my house for 2 hours and they could not give me a precise time when this would be. Instead, they gave me a window of 4 hours. That made it impossible to hire an independent moving crew and it forced me to use the Zippy movers at a considerably more expensive rate. I was annoyed but they had me over a barrel, so I had no choice but to accept this arrangement. That's just a classic "bait and switch" tactic. On moving day, the moving crew consisted of three people who did indeed move the boxes and furniture from the container into my house, but they were definitely not movers, just unskilled labor. They did not place and unwrap furniture, or do any of the other things movers do. They were "finished" in 30 minutes and it cost me close to $500. read more

My wife and I's Zippy Shell experience was great. The shell was there when it was supposed to be and nothing was damaged during storage. The price was also very reasonable for the convenience of not transporting and loading/unloading into a storage unit. I would use them again and would recommend them. My only complaint is with Zippy Shell as a company and probably does not relate to this specific location. I would give them 5 stars, if not for their attempt to get us to purchase insurance once our things were already in storage. My wife was solicited to purchase insurance on our things after they had been taken into storage. Now, our home owner's insurance covered the goods in storage, so this was not necessary, but this detail should not be an afterthought of the company. Then she received this solicitation a second time, even after Zippy Shell had record of our insurance, but had lost track of it. read more

In summary - 3 weeks for delivery is too long! To start, initial scheduling and pickup were seamless. Shawn, the regional sales manager in the Bay Area, was very helpful. He dropped off the trailer because his normal driver was sick. He explained how everything worked, and I managed to get all our stuff in the shell after some creative packing! I was assigned a moving coordinator, Alex, who was also very nice and quickly answered all my questions. I had Alex schedule my drop-off date at my new place in North Carolina a month in advance. This was very helpful for me because I have 2 young kids, and they were to spend time at the grandparents house with my wife while I moved our stuff into the new place. I was able to arrange our travel plans far enough in advance, so I could pay a reasonable price for plane tickets, rental car, etc. Everything was on track until the day my stuff was to arrive. It was supposed to be at my new place on a Monday, and I even received a text message the Saturday before informing me a window of 7:30am to 9am. Great! My stuff would arrive on time, and I could get right to it! 9am rolled around and nothing. 10am and nothing. I had to reach out to Alex, my moving coordinator, myself to find out what was happening. He talked with the local warehouse and informed me that it would be another 4 days before my stuff could be delivered!! Delivery was scheduled for Friday now! I was very upset, because my wife and kids were scheduled to fly in on Wednesday, which didn't work now. So, I had to scramble to reschedule everything: with the people ready to help me that day, to re-book plane tickets for my wife and kids, and extend their rental car until Saturday. Not to mention missing a half day of work for nothing. I received similar treatment the following Friday (new delivery date). I got a text message saying delivery on Friday between 8 - 11am. Then they rescheduled to between 11:30 to 1:30pm. 1:30pm rolls around and nothing (no surprise there). I call Alex again, and he gets me in touch with the driver. The driver says he'll try to be here around 3pm. Another full day of work wasted, and rescheduling the people I had lined up to help. To sum up - I am very disappointed in the delivery portion of Zippy Shell. The unexpected delay resulted in a significant cost to rescheduled travel, not to mention that my family's life was put on hold for 3 weeks, and that is just too long to wait. read more

I plan fundraising event for a local nonprofit, and I have to say Zippy Shell has made all my logistics dreams come true! They are so easy to work with, reasonably priced for the excellent service they provide, and continue to bend over backwards to make our lives easier. Before events, we used to have to rent a truck, drive to Public Storage, load up our event supplies, drive it to the venue (sometimes hundreds of miles), unload it, load back up after the event, drive to Public Storage, unload our supplies, then return the truck. It was a huge headache and cost our organization a fortune. Now, we just call Zippy Shell, let them know the date and time of the event, and they take care of everything else. From the Alzheimer's Association, thank you to Zippy Shell for all their help! read more

The customer service phone team is exceptional. The rep worked with me to ensure that I could receive service even with the added challenge of a short timeline! I have shared my experience with others. Thank you! read more

Job well done by all. From my first phone call in April 2015 their customer service was exceptional. They took the time to answer my many questions (yes, I'm one of those) & followed up exactly as promised. Kevin (the driver) completed my positive experience. He was super helpful & very professional. Really a good experience from start to finish! read more

The customer service was great! They give you an individual to speak with and coordinate your move who is the point of contact throughout the process. They were able to work with me around a price that fit my moving needs since we were only moving 3 hours away, but had a week in between our move out and move in dates. The drivers of the shell trailers called to make sure we were home before delivering and to make sure we were done loading before pick up today. We have yet to see what the delivery will be on the back end, but by how things are going, I'm sure it will be great! The best part about Zippy is they deliver door to door automatically and include insurance and a weatherproof container system. Communication, communication, communication - so important and gets this company 5 stars! read more

Quality Service and dependability, guaranteed to have your needs their top priority! 100% Customer Satisfaction experienced in all categories for mobile storage...and I am here to tell ya... all this comes with genuine down home southern hospitality.... I promise.. you won't find with the rest! Zippy Shell Mobile Storage and Moving owned and operated by Greg and Jerrie Williams is by far an excellent choice when it comes to Mobile Storage and Moving on the East Coast! I used their services to move from my Raleigh home, 9 months of storage, and relocation to Beaufort, NC and it was awesome! Zippy's service provides a much more efficient way to move, the shell is delivered to your home, packed, and picked up for storage, or relocation. Jerrie always returned my calls, listened to all my moving challenges with sincere wiliness to help any way she could! Greg even helped "off load" without even a hesitation.....he just jumped in with the entire family to get the job done! During the entire move, they accommodated my every wish, even down to the absolute last minute request for second unit to be delivered and picked up the very next day...and yes...they delivered!!! Selecting Zippy was the best decision I ever made for storage and "on site delivery". I will not ever consider another service as long as they are in business in the Carolina's. Zippy Shell is top notch and is highly recommended to anyone looking for a full service mobile moving and storage company that truly attends to the needs of their customers! Helen Andrews read more

Zippy Shell has been tremendous for me as I've been in transition. The owner, Greg Williams, always answered my phone calls immediately, or would call right back, and bent over backwards to accommodate my needs to pick up items, etc. He was always flexible with arranging to help me out -- even including when I ended up closing out my account. Not only did he provide good service -- as did his other employees -- but he seemed genuinely caring. This means so much always with service, but is especially important as people make life transitions that involve moving. I give him -- and the whole outfit -- top ratings! read more

Called and spoke with Michelle who was very nice. She took my information and told me Andrew would be my coordinator and would call me to arrange the container delivery. The day before the container was to be delivered, I had not heard anything so I called Andrew. He asked if he could call me back in about an hour. Three hours later I called him again. He said he needed to get to the computer and would call me right back, but he didn't. The next day I called and cancelled and went to another provider. read more

These guys are amazing. I was really in a jam and needed storage right away. The delivered on the very same day and were so professional. The price was really great and it is such a simple service. I have recommended them to my friends who are moving too. The are doing a local move and using them. What a great idea for a business. read more

David & Margie are so friendly and took the time to listen to and understand our moving situation. They went above and beyond to accommodate for us and make storage & delivery seamless. Their service is exceptional! read more

I highly recommend Zippy Shell for your storage needs. As the owner of another local business, Sweeps, I have gotten to know the owners personally and am consistently impressed with their attentiveness and support. Zippy Shell is an innovative, cost effective storage solution. read more

I used Zippy when I needed something that was going to be easy for moving. Jerrie and Greg were wonderful. They even picked up the unit on a Sunday. If and when I move again I will definitely use them and refer them to anyone I know who is moving. read more

Zippy Shell is wonderful! They were so easy to work with, and very reliable. They were generous in their support for a local nonprofit volunteer women's organization. They are awesome! I would recommend Zippy Shell to anyone. read more

I was very impressed in the first when I called in to ask for a quote and to get the time and service information. I received the unit and they were on time bringing and on time picking it up .Well when it was delivery to my new location the driver was distracted by the person I hired to help with the delivery so when he tried to park the whole unit hit the Concrete and started to drag so he had to get out off the truck and do it over which left my driveway scratched up without any apologize and kept on talking to the crew I hired to help me with the delivery. I called in in spoke with many different people there inside the office Mallory happen to be the one I remember most she offered me $99 and ask me to also get an estimate I believe I got three .Each time she stated she would have to let someone else take a look at it and get back with me which she never did. She laster mentioned Andrew after much time had passed and forward me on to him . He happened to be someone very rude and displeased me with his position in this Company he expressed to me he was the only person to talk with and he wasn't doing anything after telling me Mallory would get back with me. I have been very displeased with this company the staff and the head go to person Andrew Wynn happen to be terrible far as his Customer Service and value Customer his customers which possibly could have been a repeat customer. read more