1. Safe & Sound Moving

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    Cary, NC

    Safe & Sound Moving

    4.7 (135 reviews)
    Closed • 9:00 am - 7:00 pm

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    2 hours

    Response rate

    100%

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    Loading up our apartment at Crosstown at Chapel Hill.
    Daniel B.

    My wife and I chose Safe & Sound Moving Company for our move from Chapel Hill, North Carolina to Atlanta, Georgia. We chose Safe & Sound because of the company's stellar Yelp reviews and its average Yelp rating when compared to other moving companies in the Triangle. Safe & Sound seemed like a safe bet and I'm happy to report that it was. We moved from a two-bedroom apartment to a two-bedroom condo. We added on: (1) a stop to drop off furniture at my parents' house in High Point, North Carolina and (2) haul-away of some items in Atlanta. The total cost for everything was $4,075, broken down as follows: * 2 movers + equipment, loading in Chapel Hill (1 hour, minimum) - $155 * 2 movers + equipment, loading in Chapel Hill (0.5 hour, additional time required) - $77.50 * 2 movers + equipment, unloading in High Point (1 hour, minimum) - $155 * 2 movers + equipment, unloading in Atlanta (1 hour, minimum) - $155 * Deposit for travel and truck - $50 * Haul-away (junk removal) of double mattress, double box spring, bed frame, one standard dining room chair, and torchiere floor lamp - $125 * Remainder of balance for travel - $2,875 * Additional cost/payment - $182.50 * Tip for mover 1 - $150 * Tip for mover 2 - $150 A $485 total deposit was due upfront to secure the reservation. We asked for the movers to show up at a specific date and time. We paid the $485 total deposit 26 days in advance with a credit card. The rest ($3,590) was paid via multiple Zelle transactions after we arrived in Atlanta. In hindsight, I think I may have overpaid $50 because the $50 deposit for the travel and truck was included in our $485 total deposit. I believe that same $50 was included in the remainder of the balance for travel. In other words, I think the $2,875 above should have been $2,825, but I could be wrong. Also, in my stress and exhaustion from the move, I forgot what the additional cost/payment of $182.50 was for. It made sense at the time, when I signed the form ("Uniform Household Goods Bill of Lading - 35 Miles or Less") after the move was complete. I was just happy it was over and that my wife, the movers, and I all made it safely to Atlanta in three separate vehicles on moving day. I do think all of the costs could have been communicated more clearly in writing for our understanding. Money aside, as for the move itself, it generally went well. We scheduled a 9:00-10:00am arrival window for the movers. This was on a Wednesday. We were packed and ready to go at 9am. Unfortunately, the movers were delayed and showed up around 10:45am. They arrived in a 26-foot white Penske truck. It's my understanding they rented it that morning. While it was overkill for the amount of stuff we had, I believe it was the best available truck at the time. It looked new. The movers were Hamza (lead) and Sula. They were great. Very kind and polite. These were young guys in their early 20s. They both wore Safe & Sound T-shirts. They worked hard, quickly and carefully wrapping and protecting our queen mattress and furniture with stretch wrap and blankets, and moving all sorts of heavy boxes and miscellaneous items (e.g., my awkward and heavy standing desk system, computer monitor, office chair mat, torchiere floor lamp, vacuum cleaner) from our third-floor apartment with no elevator on a hot summer day. At the loading site, we treated them to cold Gatorades. It took them about 1.5 hours to do the load in Chapel Hill. We left Chapel Hill around roughly 12:30pm. Hamza ran the show. We made it clear which items were to be dropped off first in High Point and which items were going all the way to Atlanta. No issues there. My parents were very happy with Hamza and Sula's work at the unload in High Point. The two made it to Atlanta around 10:00pm and the unload in Atlanta took less than an hour. Long day. My wife and I made it to Atlanta earlier - around 7:30pm. Unlike Hamza and Sula, we did not stop in High Point. We wanted to get to Atlanta before them so we could get the condo ready for the unload. It worked out. Hamza told me they were going to try and drive back to Raleigh/Cary that night! Only one of our items, a shoe rack, was damaged. All things considered, not a big deal so I didn't bring it up. I can remember three other moves I did with three other moving companies and one item was damaged in each move. It happens. For the haul-away, I only mentioned the mattress and box spring. I added on the other items when I saw them in Atlanta. They didn't charge me extra for that, which I appreciate and must mention here. I sent the tips directly and individually to Hamza and Sula for a job well done. As for scheduling and payment, my wife and I communicated with Jaber (a.k.a. Omar), the owner of Safe & Sound Moving Company. Jaber was on top of everything and quick to respond via Yelp messaging, text messaging, and phone calls. Thank you, Jaber, Hamza, and Sula!

    Amanda D.

    I have used many moving companies, but Safe and Sound went above and beyond for me. Travis and Quam were hard working, and never took a break even in the 95 degree heat up 3 flights of stairs !! My boyfriend and I chipped-in willingly. The team work paid off in the eend! The coordinator was efficient and with a sense of hrgency we passed along tips to both Ytavis And Guam. These guys deserve process was streamlined. Keep doing what you're doing Safe & Sound! Happy to have used Safe&Sound ! I

    Safe & Sound movers where the consistency is absolute crap. Detailed review to follow....
    Chelsea M.

    Our experience thus far with Safe & Sound Moving Company has added up to a ton of stress. RECAP THUS FAR: THEY WILL STEAL YOUR MONEY & YOUR TIME & WRECK YOUR ITEMS! After several hard days of moving we were met with the despicable truth that one of their employees had committed FRAUD, stealing not only our credit card but checks as well. The person who stole it was idiotic enough to immediately head over to Walmart and charge over $1,000 dollars in products and then rent a RedBox DVD. This is so despicable words cannot describe, if you pay for "safe & sound DON'T MOVE WITH THIS COMPANY IF YOU VALUE YOUR MONEY, TIME & SANITY. Don't believe their promises. When originally booking with them we talked to a man who was responsive and helpful. We asked allot of questions due to our moving being pretty last minute and he answered them all well and when we explained the time constraint we were told it was no problem and they could get it done and if for some reason they hadn't finished packing by the end of the business day the supervisor would just pay overtime and get it done that day. Well the day rolls around and the movers show up, no masks, no uniforms and the majority of them seemed like this was just a side job throwing some things, dancing and singing to their music, continually joking around. But even though some of those workers obviously need training it's more the company as a whole that we're incredibly unhappy with. THEY DIDN'T BRING ENOUGH BOXES....TWICE! & left well before 5PM, hours before b/c they didn't have supplies to continue packing & they didn't want to come back. They promised they would bring enough the next day, get there early, bring more workers & that they would be done by the morning and able to move our things into a POD before the facility closed. The supervisor promised that he would come and help too if it was looking like time would be an issue. We stated multiple times to both the workers and their supervisors that we only had those days and then we were closing, so we asked them to contact their supervisor to let him know we needed help. Now if the supervisor is to be believed they didn't call when we asked them to, when we kept mentioning it (hours later) which at that point the supervisor said he would come to supervise the unloading now but not help with the moving.... We busted our butts to get everything and all the stuff out to the curb and then the movers started laughing....allot...they called me over and laughingly told me that I now had to choose what to take and they were going to start moving our things BACK in the house! THEY HADNT BROUGHT A BIG ENOUGH TRUCK EITHER. SO not enough boxes (twice) and not a big enough truck. This is the point where I started desperately trying to contact the management. They wouldn't answer the phone for any of us including the worker. Quite a bit later they text to say they'd already come up with a plan with my husband and they would continue the NEXT DAY! He actually hadn't yet talked to my husband so my husband called him again and finally reached him. When I got on the line and reminded them of their promises they tried to claim they hadn't made them but text messages are records of your claims and we have those. Eventually they said ok we did say those things, however they obviously don't want to come through on delivering those promises! I requested a supervisor attend the next day to make sure things go well since schedule-wise we couldn't afford another day of this crap. They ruined multiple items of ours already including a bespoke picture frame my grandfathers had crafted art frame, multiple art pieces, the frame of our door, scratches all over our walls and as an example they were sticking pieces of tape to grab ONTO OUR WOODEN DRESSER. When they yanked the strips off they were yanking the paint with it! Well at the end of that day (11/17) the supervisor tried to back out again on not showing up today (11/18). We explained that was unacceptable under the circumstances and they agreed unhappily to attend again on (11/18). Well on the way to them this morning (11/18) we got a text saying the supervisor was backing out again!!!! He didn't even offer a replacement. What made it an even more bitter pill to swallow is that yesterday movers from another moving company came and we're moving things into a house up the street. They had uniforms, wore masks (Safe & Sound movers don't wear PPE), those movers from Trosa wore gloves, brought plenty of people and they were being so incredibly careful of those people's things so we could quite literally see the difference in customer care. Update: things stolen and a giant quantity of our things wrecked. we're done unpacking. Random bottles (unsecured) w/liquids has ruined my clothes.

    Moving truck at our new home

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    10 months ago

    Had a fantastic and stress free experience moving with Jaber and his team. Will recommend 100%.

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    Page 1 of 4

    Ask the Community - Safe & Sound Moving

    Hey guys, have you used their services lately ? Are they genuine?

    They are awesome! I have moved 12 times and this, by far, has been my best experience. On time. Fun. Courteous. Experienced.

    Don’t See Your Question? Ask Away!

    Review Highlights - Safe & Sound Moving

    “Travis, Alfonso & Jalen were the best movers I've ever had and I've moved a lot and used many different companies!”

    Mentioned in 28 reviews

    Read more highlights

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    From beginning to end, this process was top notch. A move, of any size, can be stressful and…read moreoverwhelming so having a good team in place is worth its weight in gold. I first made contact with Saphhira over the phone and then we later connected through a call. She kept in contact in the days and weeks leading up to the move! She made it all so easy. On load in day, the crew showed up with a smile. Energetic and happy and ready to work. Then on move day, a new crew led by Travis! So kind, mannerable, communicative, observant and careful. I couldn't have asked for an easier 48 hours! If you're doing a move soon, you won't be disappointed.

    Little Guys Movers - whammo

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    Needed to move in mid-January and as with many oddities during this pandemic, a lot of moving…read morecompanies are busy! But a quick online search leads me to Little Guys Movers. The reviews look real, they're well-rated and really close to home so I give them a call. Charlie at the office takes in all my information including details about each location and a basic inventory of key pieces of furniture in addition to packed boxes. They check in a couple of days beforehand and we are good to go! Day of the move, Malik, Hunter and Tyrell show up in a fairly large truck. They help me break down some furniture (bed frames) and try to leave as much intact for the move. For my 2 bedroom apartment it takes maybe 2 1/2 hours to bring it all down. Unfortunately I live on the 3rd floor which slows things down. On the destination side it takes a little over an hour to unload which includes re-assembling stuff. Didn't find many/any dings on the walls or furniture, they wrap the edges for safety. I tip the team and say a huge thank you for this big step forward in my move. Overall I was very happy with their service, it was a little under $900 for the 5 mile move but heck, I sure couldn't have done it on my own. While I was concerned about some of the negative reviews I saw online, my experience was top-notch for the move!

    Great guys but 2 items broke due to not picking it up gently. They came on time and load my items…read morefrom a U-Haul truck to my townhouse.

    Safe & Sound Moving - movers - Updated October 2026

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