Convenient? Yes! Addictive? Absolutely! The car sharing program is available at six locations around the Valley: Tempe, the West Campus, and one in Downtown Phoenix by Central station which is the one I use. The service is quick and easy. especially when reserving a car using the iPhone app. I have a choice between two fuel efficient cars, however the Honda lacks zip. I'm convinced this car has hidden floorboard cutouts for feet pedaling a la Fred Flinstone. The hourly rentals are great for errand running, event transportation, or late night booty call. Here's where I get in trouble: I'm lazy, and sometimes run late. If you're not careful the service can suck the money out of your wallet. The Zipcar is typically less expensive than a taxi, until you start relying on the service too much. The first signs of Zipcar addiction? Frequent rentals, realizing your butt has not touched the seat of your bike in weeks and referring to the Zipcar as 'my car'. There's also a $50 fee on late returns. Signing up for the program will also cost you $75 dollars, give the application process a few days before you're able to reserve a car. Overall, I love the service and I'm giving it four stars only because I wish Zipcar had a loyal customer program for credits toward future reservations. My name is Tony and I'm a Zipcar addict. read more

I was in town visiting a friend for a week- and Im not interested in paying $15-20 extra per day to a car company that thinks Im worth that much extra risk. Im an ASU Alum looking to go back so I was able to take advantage of their $35 subscription discount. Zipcar is amazing, super convenient, you rent the car by the hour or by the day- run your errands, do what you need to do and drop it back at its stop. I love the car I rented! Now I want a hybrid, I barely had to deal with the gas, and when I did fill up it was not on me. I wish Zipcar was around when I didnt have a car- would have made my life INFINITELY easier, but alas, the lightrail, zipcar and all the wonderful things happen RIGHT after I get my car. Thank you Universe. While it is a bit on the pricey side the convenience is definitely worth it! If your undergrad/grad student who doesnt have a cool flatmate or dont want to bother them- this is great for getting around! Highly Recommended! read more

This is all sorts of awesome. Since I do not have a car, it tends to takes me 1-2 weeks to run my accumulated errands in the amount of time it takes me in a day in a Zipcar. It's sooo nice. With that said, I generally rent for a day at a time. Since I go to ASU, it cost $35 to join (no application fee) and offered $35 in free driving credit. No maintenance, no paying for gas or insurance, up to 180 miles free per day. Fits my needs to a tee. I do wish there were more models available at the downtown location. But overall, it doesn't matter as long as I get what I need to get done, done - you know? I'm thinking of branching out and renting at another location... who knows. Things to note though. Be sure to check the car out top to bottom for damage and call in prior to to driving off to ensure you're not charged for any damage that occurs. Also, the Zipcar locks/unlocks your car - no need to do so manually or you may get locked out (so the Zipcar rep told me). If you can find friends to jump on the Zipcar bandwagon, you can even get driving credits for yourself. It's way convenient and super fun. read more

I joined Zipcar because I work at ASU and I thought it might be convenient to be able to rent something by the hour. I was wrong. The customer service at ZipCar is really poor. First, there is the question of trying to figure out how much it costs to join (and why there should be any fee too join at all?) I paid $35. The website advertises $25, but that's not actually what they charge. Figuring out why there is a difference, or how to get the $10 back is a dissertation topic all by itself. Then, after a year of never, ever using ZipCar, they charged my credit card ANOTHER $35. They didn't send one of those nice little emails saying, "Thank you for being a ZipCar mamber and congratulations on your one-year anniversary! We will charge your credit card next week, and we hop you enjoy your second year!" In fact, they didn't send me ANYthing. Not even a receipt. I only found out about the charge on my bank statement. I've filled out one of those anonymous "contact us" email forms on-line requesting an immediate refund and cancellation of my membership. We'll see how far I get with that! read more

(This review is for Zipcar in general, not just this one location) Would give a negative score if I could. I still haven't used the service, only because they are playing a game with my application. Moronic customer service that can be replaced by machines and no one would realize. They claim to have sent out my zipcard on 25th March 2015, and am still waiting for it (on 17th April 2015). Sent umpteen mails and calls, and felt like I was talking to a computer program at the other end. So yeah, they charged me $25, had a look at all my documents, e-mailed me the approval letter, and are trolling their robotic asses off. Maybe they've sent a pigeon to deliver my zipcard. read more

I love Zipcar. It's convenient and reasonable. The customer service personnel are friendly and very helpful. I have always had clean cars, and only once did I have less than a quarter tank of gas when I picked up the car. I am concerned that the new ownership is making changes that will hurt the brand. First, in the Phoenix location, I can only find cars at Phoenix Sky Harbor airport. This is not particularly convenient for me, but I can deal with it. Next, on my second use of the android mobile app, for some reason it froze when I tried to change a reservation. It didn't give the accept or decline option. It just booked it. When I called customer service for help the rep said the only thing she could do was to cancel it and charge me a $79 cancellation fee. When I asked to speak to a supervisor, she said it wouldn't make any difference! Now, I understand that customers may try to game the system, but I have over three years of membership and I have given them no problems. To not help me with my reservation and then make $$79 off my mistake is pretty unpleasant. I don't plan to kick Zipcar off my bookmark list, but I hope that this company is not becoming just another unfeeling unhelpful business. W. Davis read more

(This review is for Zipcar in general, not just this location.) I've been using Zipcar for about a year now (I know because I was just charged the $35 annual fee) and it has never given me any major problems. Minor problems? Kind of: [CONS] I just rented a car for the weekend and it was the *first* time I got a dirty Zipcar (i.e. shoe marks all over dashboard, stained seats, garbage in the back, sticky steering wheel, broken ipod touch) with a broken arm rest. I was pretty shocked Zipcars came in that condition--especially after a year of using very clean and like-new cars--so I called customer service to report the issue and try to switch to a different car. Another incident I had was getting lost finding the car, and that was extremely frustrating (but maybe that's my fault, not Zipcar). Another incident the previous driver parked the car in the wrong lot and I had lost 20 minutes on my reservation. [PROS] For all these minor incidents, I called the Zipcar number and after weeding through options on the automated call center (slightly annoying--I just want to be connected to a rep!) I finally got compensated for all my troubles, yay! :-) Additionally, I've compared prices with regular car rental companies and when their prices average to $55 a day + under 25 fee + insurance + no gas for free the amount comes out to be about the same... Overall, Zipcar is super convenient and I've always thoroughly enjoyed the cars. I've actually called a couple of the Zipcars mine and have gone out of my way to reserve certain models. read more

Yes, all these reviews could be true. Actually, you don't pay extra for the Arizona state minimum insurance: minimum levels of liability insurance are $15,000 bodily injury for one person and $30,000 for two or more persons, and $10,000 property damage liability. But, you don't get adequate liability insurance, and NO collision damage insurance, uninsured driver's insurance, etc. In all cases, you, the driver, are liable. In other states, zipcar insurance is as low on $5,000 liability only. Let your parents know to keep you insured. read more

I have been a happy member of Zipcar for about five years now here in Phoenix. I have recommended the company to many people over the years without hesitation. In the past almost year, the service has plummeted to the point that I have to cancel my membership. It doesn't do me any good to have it when there are rarely any cars available near me (downtown Phoenix), and even when I am able to reserve one, something seems to always be wrong. In the past six months, I've reserved cars several times. Once, I received a text message from Zipcar the night before my reservation telling me that they had to move my reservation to a car at another lot that is 10 miles away (and in the opposite direction of where I needed to go). I had to cancel the reservation and reschedule a dentist appointment. So, I reserved a car AGAIN, for the rescheduled dentist appointment. I showed up and the car was dead, with no other option available. I had to call someone for a ride and was 45 minutes late. Now, the past two weeks, I've reserved a car to run errands. Last week, I showed up and there was no car there. I called and they told me the car was about 15 miles away. I had to cancel that reservation since I had other plans and couldn't spend my entire day running errands. Today - same story - different week. I even double-checked the reservations and saw that nobody had that car reserved all day yesterday and mine was the only reservation today. I show up - and there's a car there, but it isn't the one I reserved and, after calling, was told that one wasn't available and they didn't know where my car was. This used to be so easy and convenient and worked really well. Now, they can't keep track of their cars (even though there are significantly fewer of them in downtown Phoenix. And they don't seem to be doing anything to actually fix the problem. I'm done - moving to Enterprise Car Sharing - it can't be worse. Oh - and Zipcar won't refund ANY of the pre-paid membership fees. Don't know what happened to this company - but it's sad. read more

This review specifically covers my very first "Zipster" experience from Zipcar's Central Phoenix location (UCENT 2 parking lot at ASU Downtown). The car I had reserved via the Zipcar website was parked at the above-mentioned lot at Filmore and 2nd Street as promised - it was a BRAND-NEW Ford Focus with only 4000 miles on the odometer. The car was in the location promised and had nearly a full tank of gas in the car (thank you, my fellow Zipster who previously had the car for filling the tank!). The only issue with the car was that the outside of the car was covered in red dust - someone must have been to Sedona in it!! So, followed the directions on the website and drove the car off the parking lot after checking out with the parking attendant. Ran errands and went out to a nice dinner with a friend. Since the car still had lots of gas in it, I decided that the more effective thing to do was to wash the red dirt off of it, so off to the self-serve carwash. Five minutes later, the new Focus (named Heidi) was sparkling clean outside and inside. Only moment of stress is that when I returned the car, the parking lot was unattended and the ticketing machine was not working -- neither of which was Zipcar's fault. Called into Zipcar customer service for instructions, customer service rep was friendly, efficient, and pleasant - and provided me with instructions on how to handle the parking lot situation. Overall, a great rental experience - the friend that was with me said he thought that the Zipcar experience would work very well for other friends of ours too. Recommend, especially with the brand-new car! read more