Absolutely would not recommend using Kevin Cortez or Zillah's Pools (or whatever they're calling themselves now since they removed their name from this Yelp page). Tech showed up at night when it's dark, couldn't see what they were doing, pool looked like nothing was done. Suddenly his tech randomly quit, moved to Florida and passed us on to someone else with "Bright & Shine Pools". That someone else never showed up (real professional company there Bright & Shine Pools) then said there's nothing he could do and immediately blocked my number. Real professional. Do yourself a favor: never use a company associated with this scum ball. If you have this company now, save yourself a last minute headache and find someone else now. read more

Zillah, Kevin and James have been great! Solid communication! James is my weekly tech, and has done phenomenal job! Originally hired to work on my pump, which had a leak! Bid the job, which Zillah came in at a fair price. Fixed the lines to the pump the next day and the pump is working the best it ever has. Brought Zillah on for weekly services, which was meh at the beginning to be honest. My first tech wasn't that good. He'd half ass and rush through. Talking with Kevin, he was very understanding and responsive. A few times of sub par service, also not the only one complaining on the route, Kevin removed this tech and had James pick up my pool. Kevin stayed on top of his business, was responsive to my issues, and rectified the problem. He also credited me on future services. James has been consistent, thorough, hard working, and overall a nice chill guy! Recently, I had a duck nest in my yard, and have babies. With all the ducks, James has been really understanding and working extra hard to keep my pool clean. He's gentle around the ducks and really helpful. Zillah, overall has been the best pool service company I've used. There's a lot of shit ones out there, but Zillah, Kevin, and James are not one of them! read more

Zillah's Pools - Pool Cleaners Near Me

The work was completed but he left the old heater in my back yard it is still there waiting to be picked up. It's been three months Judy Krause read more

Kevin and his crew are amazing! Very knowledgeable and was able to fix the issues that were turning my pool green. Would highly recommend. read more

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Fabulous pool service our pool has never been cleaner. Everyone is so nice too which is a bonus.

I called and the owner Kevin answered promptly and was able to come out the same day. Kevin was able to get our pool ready just in time for this summer heat. Other pool services I called could not come out for over a month. Being licensed was important to my husband and I while researching for someone to come out. Zillahs pools is licensed and insured. Excellent owner and great customer service. You can't get a better price in town believe me. Thank you! read more

I hired Zillah again since they had done my new heater and other work last year , the updated my older Aqua link system to a Pentair system ! I was pleased with the professional of " Jesus" and Kevin ( owner) came at the end to go over instructions . Kevin is a very knowledgeable and honest . My Job took a bit more time than I expected, but overall very satisfied! Will definitely use them again as needed for my pool issues !!! read more

Kevin and his team are literally THE BEST! I called him as I was having an issue with my pool. For weeks my previous pool company tried fixing the issue with no luck. They tried selling me really expensive treatments and the pool stores were telling me something different. I finally decided to call Zillah's Pools due to his 5 star reviews on Yelp and literally, our pool was crystal clear in 2 days! The filters were so disgusting & clogged, all they needed was a cleaning! Saved me $100s if not $1000s on expensive repair all under $100.00 !! Will definitely be hiring them to start on my pool in September! Thank you Kevin and outstanding team! read more

Zillah's Pools - Pool Cleaners Near Me

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Unfortunately the true Kevin showed a year later. We have since fired him. We bought a new vacuum through him in June 2022 for a rental property that he has been servicing. He texted us the Leslie's receipt in June as proof of purchase. Fast forward to now, 10 months later. We just visited the rental property and noticed the vacuum was our old one. When we asked him what happened to the $500 vacuum we paid for in June. He said, "Been trying to get a hold of Junior , old tech that use to do that pool around that time that we sold you the cleaner & no answer. He got fired for stealing jobs from the company etc so I wouldn't doubt it if he has anything to do with that. I'll see if I can find out what happened but one thing is for sure - I'm pretty honest at what I do. If I have to buy a new one myself , I'll do so & put it in tomorrow for you guys. I'll deal with the missing vac myself & if I can recover it , cool." He ended up putting in a new cleaner this week, but for 10 months where was the cleaner?? If we had not visited the rental property this week, we would never have known. Also, our tenants stated they RARELY saw the service men out there and the pool was always dirty. Pictures are from weekly service with a new cleaner and motor installed this week. read more

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Kevin responded almost instantly to a quote request sent out. After deciding on a time he came out and cleaned our main pool filters. Knocked them out super quick and left them clean. Kevin did an amazing job, great customer service and was super well priced vs the other quotes I received. read more

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About a year ago, hired him and I'll give Kevin his due, he can talk a good game. Unfortunately, that's all he's good at, is talking a good game. His guy would be a consistent no show, would come up with lame excuses. I had to tell him not to bother coming after the 3rd no show. You would think that if he cared about customers, he would attempt to correct the situation, but he doesn't care. Long and short of it, Kevin knows that due to his low prices, he'll have a constant influx of customers and doesn't care if he loses any. Personally, I would recommend going with someone else, you may pay more, but you'll be saving yourself a hassle and a headache. Edit: In response to Kevin, I take being called a liar as a serious accusation. I was being succinct and to the point. While I don't understand my dog's breed being relevant, what is relevant is the fact that due to the no shows, I would have to leave him in doors all day. I'm not cool with that, it's not fair to my dog that due to your pool guy being unable to stick to a schedule, my dog has to be cooped up indoors multiple days a week. You say "High volume," I say excuses for being unorganized in keeping a schedule. I understand it happening once, not multiple times in consecutive weeks. As for your second accusation of calling me a liar, I find it extremely disturbing and unprofessional to post both of our names and street names. I'm just hoping that you're not doing it to signal some form a retaliation for writing our candid and honest experience with you. You like to no show and make excuses, yet, we're the problem? Good luck with that. Additionally, the biggest reason I didn't post a review on you last year, was I didn't want any issues with the service being provided to my girlfriend. Which apparently, it didn't matter. You say she had 6 year old filters, well guess what, had your guy actually done his job and opened the filters to clean them, they could've been replaced a while ago. To be fair, this issue was before you took over, however, you had a prime opportunity to retain and keep a customer. You failed. You're knowledgeable, I'll give you that, unfortunately, I would only recommend you for one time projects and not for long term pool service. read more

I've had Zillahs pools for over a year now. Let me tell you, I really lucked out with them. Kevin, the owner, is always so responsive and so genuinely friendly. As a new pool owner it's scary thinking about the big investment and so every problem whether it's little or big feels huge! I can always reach out and he responds when he can and makes me feel really taken care of. James, my pool guy, is great at communicating and is so reliable. I seriously wouldn't trust my pool to anyone else but Zillahs pools because they know my pool best. I'm so lucky to have found them and you will be too! Thank you for always being there Zillahs Pools! read more

We have had this small family owned business taking care of our pool since Feb 2022 and we don't regret it. We are in constant communication and ask all sorts of questions. Friendly service and never an issue. Give Kevin and his team a call! Their prices beat everyone else too!! read more

Kevin quickly responded to my request and came in at a reasonable price. This is someone who wants your business and is working toward that goal. I would definitely recommend him for your pool/spa services. read more

Our pool pump stopped working Thursday last week. I reached out to multiple companies & I was surprised on how fast Kevin responded to my request. He was upfront & honest about how busy they were so that he wasn't going to have availability to stop by until Monday this week (today). I told him I'd keep his contact just in case it didn't work out with other companies as I needed it done ASAP to avoid a green pool. Boy was that the best decision I made! After paying numerous service calls & having multiple companies tell me I needed a new pump, I finally decided to call Kevin for one last opinion as he offers FREE ESTIMATES. He instantly said: "Pump turns on, it's just not priming. Why did they say you need a new pump? Lines are probably just clogged. I can blow the lines out for you for $125.00 or you can get a new but unnecessary pump." I rather spend $125.00 than $1800.00 so I told him go for it. As soon as he opened the plumbing on the pump, the problem was there!! It was a darn pine cone that was blocking the water flow the whole time!!! I'm so mad that other companies were too lazy to even check that but tried selling me a whole new pump. A whole new pump would of still not solved the issues! I'm mad but super grateful with Kevin & his team lol best part is he didn't even charge me the full $125.00 as he didn't have to blow the lines out, he just said to keep him in mind for any issues in the future! Will NEVER contact anyone else from now on. Strongly Recommend to check with him 1st before spending $1000.00s for no reason! A+++ Thank you Kevin & Zillah's Pools Team! read more

Zillah's Pools - Pine cone stuck in plumbing - Pool Cleaners Near Me

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Hahaha---- you are funny and btw I did apologize for the confusion of that time with the yellow truck. I also gave credit when it was due... I also asked for you to communicate directly with me and not with my sister to avoid any confusions in the future....don't burn your bridges.... I'm still waiting for my credit lol - My God continue blessing you...... I'm giving them 3 stars because I felt that they lack communication. Kevin was very nice until the day I told him I no longer required his services. My pool was not serviced for probably 2 weeks in more than one occasion and I kept paying the full fee amount. I know that most people work and are not home but I had been home for an entire week and no one showed up and last week the pool had the exact same garbage at the bottom and it had a lot of dirt. His excuse was. Due to winds, rain and his employee in the hospital with COVID. Like i told Kevin. I don't read minds and if he would have communicated of why they didn't show up to clean my pool I would have been ok. I felt like I was taken advantage of because im single and there is no husband at home to deal with the home issues. In his last text he was disrespectful and that is why I am writing this review. Im not saying that that are bad but they do need to learn to communicate better to their clients. read more

Zillah's Pools - Pool Cleaners Near Me

I took time off work and rescheduled some meetings so I would be available for them to diagnose my pool pump problems. They were supposed to be sometime after 11, so I took off from work at 10:30. Never showed. Contacted them at 4:30 pm. No response. Following day they contact me, say they had an emergency, and ask if they can have an employee 'swing by' today. I have a job and it takes planning to be available! And, why I on earth, would I take more time off to have them be a no show! And, if you had another employee why didn't they come yesterday? Frustrating experience. read more

Zillah's was the worst pool company ever. Kevin is very personable at first, he would send out his uncle to do the actual pool servicing. If I called Kevin to check something he would say okay no problem, then when his pool guy would come I would ask him if he talked to Kevin and he says no english. My pool was making a terrible humming noise, sent a video, he said he would be there to check it out and never showed up, I called him again and he just gave me a word salad about what was wrong and said he was on his way over. I said don't bother and fired him. It turned out it was my filter unit that needed to be replaced. Zillah's Pools was an awful experience. Plus he over charger me $160 for one months of service. Response: I don't like being called a liar. I always called you first as I couldn't communicate with Victor. You do "word salad" talk to make customers think you know what you are talking about. You did take $160 as I had given Victor a check for the first month and he couldn't find it so I wrote you another check. A couple months later Victor found the check for the first month, which I had paid with a new check, and you cashed it never giving me credit for the additional $160. You or your guy NEVER diagnosed anything, he tightened the bolt where it was leaking and that was it, which by the way he left and it was still leaking. You were suppose to come out and check it out and never showed up twice! 1. I'm not the one who can't afford $160. 2. You are the one that "word salad" you way over an additional$160 because I did call you and questioned it. read more

I requested a bid for repair on a pool pump. I received a timely and professional response. Quote was fair and the technician was well informed and professional. Thank you! read more

Kevin (the owner) was awesome!!! We bought a home with a pool and didn't know enough about how to make everything work. Kevin came out to show my husband EVERYTHING and set us up with the pool app that our system has. He then sent another guy out to clean our pool for us the same day!!! I HIGHLY recommend this company and will keep you posted as the service continues. read more

Zillah's Pools - Not a small pool at all! - Pool Cleaners Near Me

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I found this company on Yelp after dealing with several other companies. After a bunch of no return calls, no show for appointments and bad workmanship from the other companies , I got in contact with the owner (Kevin). Kevin was very informative and he kept in contact with me throughout the entire process. I told him about the issues I had with the other companies and he assure me that his was different. After dealing with Kevin, I will never do business with any other pool company. He had Jesus come out and he did a great job. Call them if you need a pool company. I highly recommend them. read more

Our pool motor stoped working suddenly and Kevin was super proactive and gave us a immediate response with the quotes and fixed the problem really quick! He is not one of those man that just want to sale something you do not need, he is honest and advices what is best for you. Definitely knows what he is doing. Highly recommend. read more

Zillah's Pools - Kevin explaining how our new motor works - Pool Cleaners Near Me

This company is pure gold! Customer service 150/100!! Communication is amazing! A company with integrity! That means everything to me!

We had a pool pump/motor go out while we were out of town. The water was already turning bad so we needed emergency help. With the help of Yelp, we found Zillah pools and we are VERY thankful. These guys responded IMMEDIATELY and replaced the equipment the NEXT DAY thus saving us from more expenses had the water gone bad. Great Service and Fair Pricing. BOTTOM LINE- You need help with your pool-CALL THESE GUYS Right Away! Jim K read more

Our pool was green and we hired Zillah's pool to drain and chlorine bleach our pool. He also replaced our pool light to multi colored LED. Kevin was friendly and knowledgeable. Not only he was the best price he put us on his schedule for the next week. I had a few questions and he always responds to my text right away. We're very happy with the result. read more

Kevin and his entire team have been absolutely amazing! It's been hard to find trustworthy and reliable service providers here in Vegas and they are beyond. So grateful to have found them. Feel like we are really getting great service and honest people who aren't trying to nickel and dime us. Highly recommend! read more

As another person reviewed I had the same shady things done to me from Kevin at Zillahs pools. they ghosted me and pawned me off to another tech who destroyed my pool. Terrible work ethic. We had them install a new pool pump and now after one year old It needs some new parts that should be under warranty but I cant get ahold of anyone from that company anymore. Watch out for Kevin Cortez working under a new company name. read more

Kevin is the best! I called him because my pool pump stopped working and he came within the same day and fixed it. He is very honest and treated me like I was his family. He really does care about his work. And the price was unmatched. My pool looks beautiful now and is ready for summer. I will definitely use Zillah pools in the future and recommend them to all. Thank you Kevin! read more

Great experience! (Pool filter install) Jesus and Kevin and very knowledgeable and friendly. They did exactly what they said they would do at a very reasonable price! I will call them for all my future pool needs. read more

Beware of this service, I learned the hard way that Zillah's apparently serves as a front for other pool cleaners outside of their area. When Jesus arrived to give me an estimate on weekly pool service, I assumed he was from Zillah's, which was highly rated. Well, it turns out he was just representing his father, who has not done a very good job (my pool is now green) and who was a no-show for six separate weeks during the past six months. Meanwhile, Zillah's Pool was charging my credit card every month. Jesus agreed to credit my card for the missed weeks but that never happened. I finally fired his father last night and then, lo and behold, got a call from the real Zillah's disavowing all knowledge of anything. This has been a very upsetting experience for an old woman about to turn 80. Beware. In response to Kevin's message, I would like to point out that Jesus and Kevin are mentioned together in a review by Keith K. Does Jesus work for Keven? I still don't know. But I DO know that I called Zillah's Pools for an estimate and Jesus showed up. I DON'T HAVE ONE FRIEND WITH A POOL WHO WOULD HAVE RECOMMENDED JESUS--THAT'S AN OUTRIGHT LIE. read more

Great group of folks! Easy to work with and they do an excellent job servicing our pool!

Would give 6 stars if I could. These guys are great, fast and honest. They came out to give a quote for fixing my pool heater. They were able to fix it, a small issue with the wiring, very quickly and easy so they didn't even charge me. Many service operations would claim that they had to do something special and overcharge for it. Not these guys! Highly recommend! read more

Quaility work, fair pricing, and great customer service. I have used other pool services but have never been happy until now this company is the best. read more