My experience with them (Nate was the representative that came to my place) went as far as an…read moreestimate, but how smooth that went? One of the best experiences with a business I can remember. They were able to provide a free estimate. They were offered to come within an hour or 2 from the call (which means, if they can come soon, they will not let you wait for a long time for for nothing) I did not need further services in my place, and he was honest about it (he could have tried to push services, because the water machine identified humidity). He provided us with his professional opinion and backed up his advice with solid and easy to understand arguments. I had further questions about technical aspects of mold/water damage and he patiently answered them with same eloquence as paragraph above. I found his visit very objective, not waisting our time. He was also polite and considerate at all times (important right now due to coronavirus circumstances). Their service was so satisfying that I felt that I own them a review.

Hides results from the tenants of a toxic black mold remediation that was done on the property we…read moreare renting. Refuses to provide the tenants with any information and is protecting their "customer" the landlord. We have experienced health issues and respiratory decline since hiring this company to take care of the issue. They refuse to cooperate with tenants. Don't do business with this company. Will change this review if the company decides to cooperate. Would have ZERO stars if possible.

We had Roger do a radon remediation system at our house. He came out to give me a quote so I…read moreunderstood what the options were for where to put the system. The place where I thought it would go wouldn't work. It was nice to know exactly where it would go. He did a great job installing it and was friendly and professional. I highly recommend him!

I needed Radon Mitigation with a basement test score of 3.1. I searched online for a general…read morecontractor and found "The Property Medics" owner, Roger Empey. He came to my home within two days to do a detailed estimate. We carefully explored several options. He emailed his estimate to me three days later. I noticed that it was a professional estimate complete with drawings, written warranty, DOPL license number, and costs to install the mitigation system. I did my due diligence by checking with DOPL, BBB, and the State of Utah consumer protection agency. Roger and his company have a spotless record with no complaints. I set the date to install. Roger arrived on time and finished the project that day on time. He worked like a very knowledgeable pro in the basement, garage, attic and up on the roof. He cleaned up all of his work areas. Roger gave me a free Radon test kit which I mailed off a few days after the work was completed. The test came back with a Radon level of 1.1, the best you can get. Now, my wife and I feel a lot safer occupying our basement area. I could not be more pleased with the whole process. My best advice for anyone is to skip the two big companies in Utah who cannot come to your home for 50-60 days after you call them. One big company makes estimates over the phone with a somewhat pushy style. I hope Roger puts his company sign up in my yard to advertise his great work.

We had a pipe burst unexpectedly downstairs in our home. I was able to get most of the water up…read morequickly, but I knew I had to hire professionals to make sure no mold was growing. These guys arrived promptly, the staff were intelligent, knowledgeable, and well presented. The cleanup took a few hours, and then they left San's to do the work for two additional days. I am extremely pleased with this company and recommend it.

Super nice guys, do a great job, communicate well, and very responsive…read more We had some damage to our hardwood floors that had just been refinished. A contractor brought some wet material into the house. They came immediately and solved the problem for us. Team of 3.

I had a few concerns about having mold in my bathroom. I called Frank to see if he could come look…read moreat it. He asked me a few questions and told me what I could do to manage it. I'm sure it's a very common problem that I have with not enough ventilation in my bathroom. He even called me back to recommend a good caulk! It was like talking to my dad and him telling me what I should do! Such a cool dude! I appreciate you, Frank!

We had mold in an adjacent room which we had remediated but another company. This second room is a…read morecustom closet which we wanted checked by a really reputable company. Frank (the owner) inspected the area and came back with great news-we only had one spot of mold which he said could be left to dry. Total charge for the visit-free. I insisted on paying him otherwise he wouldn't have charged us anything. In this day and age that is a rarity.

I will never work with them again. I didn't even contact them, I called a plumber who then…read morecontacted them to come. The Bingham guy checked for water damage and put fans in the house for a few days, and they sent me a bill that was more than my insurance estimated for mitigation AND repairs, and they didn't even do any repairs! My insurance already sent them payment for an amount they said is reasonable, but Bingham is still trying to get me to pay the whole amount and threatening to put a lien on my house among other things. DO NOT work with this company, I wish I had time to research them before the plumber called them.

Dreden is such a hard worker he's fast efficient and reliable thank you Dreden for doing such an…read moreamazing job

My hot water heater leaked all over my laundry room, causing water damage. Epic restoration was…read moreamazing to work with. They were prompt, answered all my questions quickly, and made it a seamless process from start to finish. Their project manager Anthony stopped by a couple days after the water damage happened and got everything into motion immediately. Not even exaggerating, 15-20 minutes after he left I had someone checking my house for asbestos before the demo, and the next morning the demo crew was there. They worked directly with my insurance to get everything taken care of. Thank you so much for such a seamless process!

Epic Restoration charged us $1,884.71 to demolish or "mitigate" 9 sq ft of our bathroom…read more There was no rebuild. No documentation. No accountability. Just a vague invoice and a threat to increase the amount if we didn't pay immediately. We hired them expecting restoration -- their website says they handle both mitigation and reconstruction. After demolition, they suddenly claimed they don't do reconstruction at all. When we questioned the charges and asked for moisture logs or any kind of justification, they refused and raised the bill. We took them to small claims court. We lost. But that doesn't make what they did right. We ended up paying nearly $2,000 for a torn-up bathroom and had to hire someone else to fix it. Learn from our mistake and hire literally anyone else. Everything in this review reflects our honest opinion and direct experience.

Terrible experience with so many errors, missteps and a lack of record keeping that the insurance…read morecompany would only reimburse for about 60% of their work. Battled with them for weeks to correct their invoice which they eventually cut by a large margin, but not nearly enough. Take your time to find a reputable company even when you're facing an emergency.

**UPDATE: THIS IS NOT A BOGUS REVIEW!!…read moreThe owner messaged me AFTER I posted this review because he is more concerned about bad reviews than doing a good job to begin with. I refuse to message him because it's too late now. Please read my review posted below!! It's been awhile since this company has worked on my home for mold. It was one of the worst experiences I've had. The crew including Nathan himself were extremely disrespectful, tried to up charge me because I'm a woman, treated me like I was dumb and didn't know anything about the situation even when I do. I brought up my concerns regarding the mold and Nathan continued to dismiss me and say "you don't know what you're talking about. We're the professionals, I'd take our advice and listen." Unfortunately, even after the work Nathan and his crew did, there was still existing mold. So my husband and I decided to go with another company and now we're mold free!! This company said that the previous company I was with didn't do a good job and said they were glad we called because if we would've waited any longer, we would've had to move! We're so glad we went with our gut instinct! The reason I'm writing this review is because one of my old neighbors had the same experience as me recently regarding mold as well and they were treated the same as me. Very poorly and non professional. It's disappointing. Please look elsewhere for restoration!!

They did an excellent job! They were on site the next day after the flood and consistently worked…read moreto mitigate the damage. They were especially helpful in getting two of the offices usable even though doing so altered their typical repair schedule. For example, replacing vinyl flooring in the office we needed and addressing other carpet and vinyl flooring at a later time, instead of doing all of them together when all of the offices were finally ready for flooring.

They did good work once they started. They had multiple jobs going on so there were weeks we didn't…read moresee or hear from them. The finished product is fine. Good materials. Nice choices of flooring. Staff communication could improve amongst themselves and with clients. Overall the product is four stars and I would use them again just be prepared for delays in communication. Prices were high for material and labor.