My hot water heater leaked all over my laundry room, causing water damage. Epic restoration was amazing to work with. They were prompt, answered all my questions quickly, and made it a seamless process from start to finish. Their project manager Anthony stopped by a couple days after the water damage happened and got everything into motion immediately. Not even exaggerating, 15-20 minutes after he left I had someone checking my house for asbestos before the demo, and the next morning the demo crew was there. They worked directly with my insurance to get everything taken care of. Thank you so much for such a seamless process! read more

Epic Restoration charged us $1,884.71 to demolish or "mitigate" 9 sq ft of our bathroom. There was no rebuild. No documentation. No accountability. Just a vague invoice and a threat to increase the amount if we didn't pay immediately. We hired them expecting restoration -- their website says they handle both mitigation and reconstruction. After demolition, they suddenly claimed they don't do reconstruction at all. When we questioned the charges and asked for moisture logs or any kind of justification, they refused and raised the bill. We took them to small claims court. We lost. But that doesn't make what they did right. We ended up paying nearly $2,000 for a torn-up bathroom and had to hire someone else to fix it. Learn from our mistake and hire literally anyone else. Everything in this review reflects our honest opinion and direct experience. read more

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Their estimated price is already on the upper end of comparable companies. Fine. On completion of my project the bill came out to 150% of estimates, (6000 vs quoted estimate of 4000 on the upper end. Communication during the project was one sided (me reaching out). Yes they completed the job. Can you find a better company for cheaper that will keep you updated on the project? Absolutely. I do not recommend this company at all read more

We hired Epic Restoration following a major flood loss and were very disappointed with the experience. During mitigation, additional damage occurred that was not part of the original loss. When Epic removed carpet and pad they used something that put gouges and chips in our beautiful wood look tile that butted up against the carpet line when removing the carpet strips. Every area there was tile against carpet strips, they left gouges in the tiles. During this time they sent a referred contractor (ARQ Construction) because Epic does not do rebuild even though their website says they do. We showed the contractor a box of extra tile we saved in storage but wasn't enough for all the damage. So after almost a month later Epic returned with a hand held moisture reader and to tear out all of the tile. He used a 2 pin moisture reader and the reason, moisture under tile. Epic charged us $11,225.66 (approx 800 sq) of water mitigation. Another company they refer us to is Rapid Packout which boxes up your belongings and hand carried to our garage and a storage pod in the driveway . These people were careless with our leather sectional and put a rip in the side of the recliner when moving it. They piled open boxes of glass items and broke some items while moving. I would not recommend that company either. We are in the middle of a Liabilty claim with them. Then after Epic ripped out the tile Epic had the contractor change his bid to add on Epics damages they created taking out the carpet. The amount was clearly not enough to replace all of the damages. Then the bathroom, they took out pieces of tile here and there in the bathroom also on a side the water hadn't even reached. The pain we went through trying to match that tile to have pieces woven in were unsuccessful. We had to pay a contractor to do a full rip out and replace, with that bathroom tile also. Pictures they took of using the moisture meter, none show the handheld pins placed in grout lines but only of a hand holding the meter on top of the tile. Shouldn't the 2 pins be inserted in the grout for readings? The pictures also show the moisture meter as compromised with tape around it. No calibration was done or readings shown or recorded and pictures do not corroborate with the readings. Despite documentation, photos, and written assurances that contractor-caused damage would be addressed, Epic later disputed responsibility and declined to resolve those damages. A broader scope of evaluation before removing any tile should have been done. The tile was on a concrete slab which after researching I discovered that tile will usually always show a moisture when over a concrete slab. Communications were inconsistent, explanations changed over time, and issues that should have been handled internally were pushed back onto us and our insurance carrier. We spent months dealing with matters that should have been straightforward during an already stressful situation. Based on our experience, we would not recommend Epic Restoration to homeowners navigating an insurance claim. read more

Epic Restoration - 2 pin moisture reader - Damage Restoration Near Me

Epic restoration coordinated between the plumbing company, the construction and my insurance and it made the whole process very smooth and easy and stress free. Love them!! read more

Epic was recommended to us for a flood in our basement, they came the same day, cleaned things up, checked on us frequently and did an incredible job. They just made it easy, efficient, and organized and made this stressful process go smoothly. Big thanks to Apol, Ezra, and all the people who helped us! read more

Epic Restoration - Damage Restoration Near Me

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Can I do 0 stars? Absolutely horrible experience, communication is terrible, they will be very QUICK to mitigate and get into your home to get the job under way, as far as finishing the job they are slow and the communication was basically always nudged along by us the home owners. Not to mention the workers omit truth and may lie to you, our quote was insanely high compared to the verbal quote on the first day which we were okay with paying, the ballpark of that verbal quote was fine. But that end quote will not be cheap even if they assure you it won't be a hard job. LOL it's laughable And what's funny is that epic does the easy work and charge you way more, and the rebuild part which they have a contractor (Arq Construction, really like them) come and do is the hard work and that costs a fraction of what epic will charge you. Do not use them, DIY or find some other company that wants to help you and not up charge and then leave you hanging. We will never use again, and I will go out of my way to post more on there socials so others don't get this treatment either. I'm not sorry for the bad review, it's deserved. read more

Epic Restoration was referred to me by my plumber with Black Diamond, had a leak in the pipes in my kitchen, and all water goes down, into the basement! Epic Restoration, Dallen, was thorough in its explanation of what was to be done, did a fantastic job! Very respectful of property, too. Kudos to the crew, Parker, Nate and Zac! I would recommend them highly. read more

Sewer water in our tenant's basement. The plumber got the drain to go down the sever not the basement. NOW I NEED A CLEANUP. EPIC responded immediately, they showed up on time, and could do the mitigation right away. My insurance agent wants to use another company...they will pay the bill, so,,, They are at the top of my list the next time I have a cleanup problem! read more

Thank you john, Bob, Bruce, Chris, Adam, Jim, And anyone else that was involved in the removing of my basement, After a water leak in the alley which brought four feet of water in my basement. You guys did a tremendous job and I am very very happy in satisfied. Keep up the good work, I would highly recommend epic restoration for any remodeling or damage to home. Thank you again richard sparky horn. read more

I hardly ever leave reviews, but this company definitely deserves the best review Possible! I was so stressed after finding a leak in my bathroom and these guys were on top of it! They put me at ease and walked me through the entire process. They were very thorough, friendly, and went the extra mile to provided excellent work and customer service. Nico, Zane, Kahi were the best guys for the job and I will definitely use them again! read more