I had some potential water damage in my guest bathroom. Holden and team came out Monday morning,…read moreassessed the situation free of charge and gave me options. I knew right away that they were honest and thorough. I gave them the job hoping they would not find mold. They not only shared the good news of no mold, but they went the extra mile and put new base boards, painted and caulked all around the floor for a very reasonable price! I highly recommend them for all your water restoration or mold abatement needs!

From the owner: Jasper Benson Restoration is a locally-owned and operated 24/7 emergency restoration company. We…read morespecialize in mitigation for any residential home damage caused by flood, water damage, or mold. We are passionate about arriving promptly and finishing the project as efficiently as possible to restore peace after disaster occurs. We are available to serve Utah County, Wasatch County, Juab County, Sanpete County, and Salt Lake County at any time of need!

John was great to deal with when my bathroom had to be brought down to the studs. They have a…read moregreat plumbing company they work with that changed my water heater too. Good communication and John worked great with my difficult insurance company. Quick and efficient service. Never felt I was being scammed or pushed around by John. Will hire again in the future.

John and August were amazing. They were extremely responsive, very professional, and communicated…read morewith us through the entire process. Would highly recommend!

**Update** The owner of this business called me and…read moreexplained their procedures better to me, as well as his heart for his company and how he wants customers to be treated. He was incredibly kind, understanding, and helpful. He offered a free mold test and whatever is needed to ensure my home is safe. He also asked me what value I thought they provided and offered to reimburse the difference in what I was charged. I've never received such empathetic and genuine care from a business owner. After this conversation I really believe this business has its customers best interest in mind and cares about the results they produce. Thank you for your care! **Original Review**The service was $1050 and the person who did it was in our house for less than an hour. He sprayed bleach on the wood and cut a couple inches of sheetrock out. He left it messy even though they charged $260 just for vacuuming. I feel like I could have sprayed my own bleach and saved $1047 dollars. We were still sick after he left and there was still evidence of mold in different places. I would have given one star but he did come back and spray it again after we reached out personally. He was here about fifteen or twenty minutes the second time. Overall really expensive and not really worth it. If I knew they just spray bleach I would have done it myself.

I read five star reviews and called. Dave came out the next day, looked at the mold issue in our…read morebathroom ceiling and glass shower stall and got Jake to come out the following day to fog our 1,300 foot condo with ozone. We removed our plants, dog and opened all the cupboard and room doors and our air ventilation system for the fog to penetrate as mold attaches itself to everything especially dust particles. We ran errands and picnicked in the park for four hours and returned. Upon entering, the smell of ozone was heavy but bearable. I called Dave to ask if we could open windows and he said that would be fine. Upon inspection Justin had scrubbed the mold off the shower stall and painted antimicrobial mold paint on the ceiling. He also cleaned the air conditioning filter in our condo air system and put it back in place. We cleaned our air ventilating fans in the two bathrooms and will now make sure to run them before and after our showers along with keeping the bathroom doors open after using them to keep moisture down. The fogging comes with a one year guarantee. This company was prompt, courteous snd answered all my questions. Highly recommend.,

We had a pipe burst unexpectedly downstairs in our home. I was able to get most of the water up…read morequickly, but I knew I had to hire professionals to make sure no mold was growing. These guys arrived promptly, the staff were intelligent, knowledgeable, and well presented. The cleanup took a few hours, and then they left San's to do the work for two additional days. I am extremely pleased with this company and recommend it.

It's hard to know whether or not to trust online reviews anymore, but with these guys I decided to…read moresee what all the glowing reviews were about. Turns out: they're about a truly great company, with cheerful, supportive technicians--and MAN their communication is *killer.* They were prompt by both phone and text, kept me up-to-date on when I could expect them to arrive, talked me through every single step of the process, and didn't talk to me any differently than they talked to my husband (which, unfortunately, is all too common with technicians, I've found). Our story: we had a puddle of water in our basement after a recent thunderstorm. Glenn and Ryan showed up within an hour, calmed our nerves, helped us inspect our home, cleaned up the mess, and left us with some fans to dry out the room. Their prices were reasonable, and they came back today to pack out the fans, exactly as they'd promised. In short: at every step of the process, they knocked it out of the park. All these glowing reviews you're reading? It's not a scam or some kind of marketing ploy. It's a reflection of a really exceptional company who is actually *enjoyable* to work with.

Update- Britton called me and we discussed the miscommunications I had with the other employees. We…read morerealized where the misunderstanding was and he gave me a refund for the unnecessary work that was done. I felt heard and valued. Thank you so much, Britton!

We had to have flood restoration during Covid, including having carpet installed. Ricardo with…read moreComplete Restoration was great to work with. He was on time, he communicated promptly, and was very professional and courteous. He talked us through the whole process as we'd never had to have insurance cover anything before and we were pretty lost. Even in the fallout after the Restoration and repairs, he's been communicating with us and has been very understanding with us in regard to our deductible. Even though I know Complete Restoration is a big company, Ricardo really made our experience personalized and I felt like we got the service of a little mom and pop shop. I would recommend these guys for restoration services.

Their estimated price is already on the upper end of comparable companies. Fine. On completion of…read moremy project the bill came out to 150% of estimates, (6000 vs quoted estimate of 4000 on the upper end. Communication during the project was one sided (me reaching out). Yes they completed the job. Can you find a better company for cheaper that will keep you updated on the project? Absolutely. I do not recommend this company at all

My hot water heater leaked all over my laundry room, causing water damage. Epic restoration was…read moreamazing to work with. They were prompt, answered all my questions quickly, and made it a seamless process from start to finish. Their project manager Anthony stopped by a couple days after the water damage happened and got everything into motion immediately. Not even exaggerating, 15-20 minutes after he left I had someone checking my house for asbestos before the demo, and the next morning the demo crew was there. They worked directly with my insurance to get everything taken care of. Thank you so much for such a seamless process!

I would NEVER recommend this company for a family. They simply don't care and if you have used…read morethem, double verify their work-especially if it's regarding a mold issue and under the best river insurance umbrella. I've watched my husband deal with these guys and as mother, I'm beyond disappointed that they unprofessionally and aggressively ignored my husband's request to finish mitigation of mold in our home which endangered our children. Thank God my husband took it upon himself to finish the job by locating and removing the mold. We had a feeling that our son who spends time in the office with us was having chronic sinus infections that required doctors appointments visits was because of the mold.

My condo flooded and this company was referred by the builder. I got a bid for $1,500 to do the…read moredemo work and thought that was outrageous considering how small the area was. Since I had experience working for a restoration company in high school I decided to start the demo myself to save money since insurance wouldn't cover the damage and I had to pay for everything out of pocket. I spoke with Greg and told him my plan and he was very against me doing the work stating "I'd do more damage then already done." I let the builder know and they said "they probably just want you to give them the job but I'm confident you know what you're doing and could knock it out yourself. It's good to have them give the official check that everything is dry." I agreed with the builders reasoning because I didn't want mold growing but wanted everything dry. I was able to do about 90% of the work in ~3 hrs. I even brought fans of my own to help dry it out until they could come out. When the crew arrived they were really nice and said the small bathroom had also been impacted which I didn't realize and they removed the carpet of a small 2x7 section in the room sharing the wall near the wet area. I had to leave for work when the crew arrived and according to Greg, they were there for 8 hrs. My final bid was for $1370.90 and this DID NOT include putting everything back together. In shock I reviewed the itemized items and saw that things were grossly over measured. I kid you not, I was charged for removal, disposal and bagging of a kickstand. Which was not bagged, or disposed of, I was charged for the trim that I PERSONALLY REMOVED MYSELF. I had also saved quite a bit of trim that was in good condition that I had planned to reused and numbered them based on where I pulled it from so I could reuse the measurements and use the non damaged parts for smaller areas. The demo crew took them even though I told them do not dispose of the trim in the living room that's numbered. I told Greg (project manager) and he said "I would t recommend that because it's MDF which is aborbant" but I still told him I wanted to keep it. I wasn't asking his permission, just informing him to not dispose of it. I told Greg his crew took the trim pieces because they were gone when I came back from work and his response was "everyone says they tell my crew stuff but I'm the boss and you need to tell me." I reminded him that I had and his response ^^ but he left me on read. I was also charged for the disposal of the trim I asked them not to remove and the removal of said trim. Greg was willing to adjust some of the measurements but not everything. I paid the invoice for $1,266.51 because he said he wouldn't adjust it any more and it would get sent to collections. It makes me wonder how many people received bids who don't know anything about demo work and just overplayed and took their word for it. Seems really unfortunate. Moving forward I would not recommend this company to anyone unless their practices change. I understanding you run a business but you're not profiting off insurance claims man, some people you're profiting off, are paying out of pocket for these disasters and you're grossly overbidding and charging for demo work that WAS NOT DONE. I have all the receipts for anyone who wants to look at them and I took a video of the work I did BEFORE the crew arrived and made sure sent it to Greg for proof so the time stamps lined up.