I would NEVER recommend this company for a family. They simply don't care and if you have used them, double verify their work-especially if it's regarding a mold issue and under the best river insurance umbrella. I've watched my husband deal with these guys and as mother, I'm beyond disappointed that they unprofessionally and aggressively ignored my husband's request to finish mitigation of mold in our home which endangered our children. Thank God my husband took it upon himself to finish the job by locating and removing the mold. We had a feeling that our son who spends time in the office with us was having chronic sinus infections that required doctors appointments visits was because of the mold. read more

My condo flooded and this company was referred by the builder. I got a bid for $1,500 to do the demo work and thought that was outrageous considering how small the area was. Since I had experience working for a restoration company in high school I decided to start the demo myself to save money since insurance wouldn't cover the damage and I had to pay for everything out of pocket. I spoke with Greg and told him my plan and he was very against me doing the work stating "I'd do more damage then already done." I let the builder know and they said "they probably just want you to give them the job but I'm confident you know what you're doing and could knock it out yourself. It's good to have them give the official check that everything is dry." I agreed with the builders reasoning because I didn't want mold growing but wanted everything dry. I was able to do about 90% of the work in ~3 hrs. I even brought fans of my own to help dry it out until they could come out. When the crew arrived they were really nice and said the small bathroom had also been impacted which I didn't realize and they removed the carpet of a small 2x7 section in the room sharing the wall near the wet area. I had to leave for work when the crew arrived and according to Greg, they were there for 8 hrs. My final bid was for $1370.90 and this DID NOT include putting everything back together. In shock I reviewed the itemized items and saw that things were grossly over measured. I kid you not, I was charged for removal, disposal and bagging of a kickstand. Which was not bagged, or disposed of, I was charged for the trim that I PERSONALLY REMOVED MYSELF. I had also saved quite a bit of trim that was in good condition that I had planned to reused and numbered them based on where I pulled it from so I could reuse the measurements and use the non damaged parts for smaller areas. The demo crew took them even though I told them do not dispose of the trim in the living room that's numbered. I told Greg (project manager) and he said "I would t recommend that because it's MDF which is aborbant" but I still told him I wanted to keep it. I wasn't asking his permission, just informing him to not dispose of it. I told Greg his crew took the trim pieces because they were gone when I came back from work and his response was "everyone says they tell my crew stuff but I'm the boss and you need to tell me." I reminded him that I had and his response ^^ but he left me on read. I was also charged for the disposal of the trim I asked them not to remove and the removal of said trim. Greg was willing to adjust some of the measurements but not everything. I paid the invoice for $1,266.51 because he said he wouldn't adjust it any more and it would get sent to collections. It makes me wonder how many people received bids who don't know anything about demo work and just overplayed and took their word for it. Seems really unfortunate. Moving forward I would not recommend this company to anyone unless their practices change. I understanding you run a business but you're not profiting off insurance claims man, some people you're profiting off, are paying out of pocket for these disasters and you're grossly overbidding and charging for demo work that WAS NOT DONE. I have all the receipts for anyone who wants to look at them and I took a video of the work I did BEFORE the crew arrived and made sure sent it to Greg for proof so the time stamps lined up. read more

We didn't choose Complete Restoration, our insurance company did. We had some water damage in the basement. They quickly came and did demolition and got things dried out, but it has been 8 weeks, and still things are not put back together. The only restoration that has been done is a little bit of drywall and painting. They still won't give us a schedule for completion. Their communication has been very poor, and we are not sure they are telling the truth. And, they have already been paid by the insurance! Maybe they should change their name to Complete Demolition. read more

Be careful with this company. "Completed" mitigation of mold from a water leak. Argued with me along the way and refused to inspect or mitigate areas of home owners concern. After they "complete" their work, our kiddo became ill with respiratory issues. We ended up cutting open the wall and found a tremendous amount of mold and water damage in the exact areas we pointed them to. Not only do we find their work to be sub par, negligent but also unprofessional. ALWAYS make sure you as the home owner verify the work done by this company... I have since contacted them and they are playing the go around by passing me to the previous owner who passed me back to them. They did come by to the house, apologized and saw the photographic evidence of issues they left, somewhat took responsibility, but are currently playing the blame game between insurance companies, their legal, previous owners etc... All in all, had they simply checked the area of concern from the get go, they would have found the mold and had it taken care of. Negligence impacts the families of home owners and should not be taken lightly especially when the negligence is willful. read more

Have associates and friends that have worked with this company, their processes and service seem to be fabulous, they seem to take the time to understand the customer needs and then provide services accordingly with high quality and great follow up. read more

Complete Restoration is the BEST. I wouldn't use anyone else. They are knowledgeable, professional and knew exactly how to work with my insurance to get the job done fast. When our basement flooded I was worried it was going to be months out and a huge pain dealing with insurance. But Complete Restoration came to the rescue! They responded lighting fast with fans and water extraction, and then got everything back as goods as new in a few days. I couldn't believe how fast and professional they were. I am one happy customer. Thank you Complete Restoration!! read more

My condo experienced flooding in my newly renovated home just 4 months after moving in. I tried to remedy the problem myself and quickly found that I was in over my head. I contacted Complete Restoration to get advice and Greg was able to immediately assess my situation and offered a plan on how to proceed with the clean up. He sent over workers the next day who determined the extent of the flooding and began drying out my flooring. Each step in the process was thoroughly explained to my satisfaction. I found each team assigned to work on my issue to be professional, clean, skilled, and empathetic to my situation. I was especially pleased with the work Tito and Carlos did in replacing my SVP flooring, the baseboards, kickboards, and a kitchen cabinet. When everything was completed, my home looked exactly as it did before the flooding. While this was a very unfortunate incident, Complete Restoration made the process less stressful with their excellent work. I highly recommend Complete Restoration for flood issues. read more

Thank you Complete Restoration!! We were referred to CR by our insurance company (Bear River) after our basement had a small fire and then flooded. They went above and beyond and our basement has never looked better! I really mean that. I loved that they came quickly and had a full army there getting things done. They had the water sucked out and fans going and furniture and boxes moved so fast. I loved the care that they took in packaging up our things to be cleaned and restored. I had some very sentimental items that came back better than expected and honestly I can't believe they were able to save my external drive full of irreplaceable photos and movies that had smoldered. I really hope no one has a fire or flood, but if you do you'll want these guys!! read more

Complete Restoration was great! My parents basement flooded and they were there within the hour and were very fast to remove the water. Complete Restoration made it painless for them with all of the furniture moving that had to be done in order to replace the carpet. I highly recommend Complete Restoration!!! read more

Poor customer service, shoddy workmanship, poor communication. Only wanted to rush through the job to get paid. Will never use their services again. Fraudulent with our insurance company.Buyer beware. read more

I would not recommend this company to work on your home. They were slow, lied to me and I ended up using someone else to finish the job they started! Do not use this company unless you want to spend more and have the job take forever! read more

This company is horrendous. I know of at least three families within blocks of each other that have had the same issues with this company in 2015-2016. Complete Restoration was terrible from start to not ever finished. They double billed, refused to give an itemized invoice so we could see if they were billing for stuff we purchased outright instead of through them. We have to pay for other companies to come in and fix the issues Complete Restoration created. DO NOT do business with this company in Lindon, Utah. read more