It's hard to know whether or not to trust online reviews anymore, but with these guys I decided to…read moresee what all the glowing reviews were about. Turns out: they're about a truly great company, with cheerful, supportive technicians--and MAN their communication is *killer.* They were prompt by both phone and text, kept me up-to-date on when I could expect them to arrive, talked me through every single step of the process, and didn't talk to me any differently than they talked to my husband (which, unfortunately, is all too common with technicians, I've found). Our story: we had a puddle of water in our basement after a recent thunderstorm. Glenn and Ryan showed up within an hour, calmed our nerves, helped us inspect our home, cleaned up the mess, and left us with some fans to dry out the room. Their prices were reasonable, and they came back today to pack out the fans, exactly as they'd promised. In short: at every step of the process, they knocked it out of the park. All these glowing reviews you're reading? It's not a scam or some kind of marketing ploy. It's a reflection of a really exceptional company who is actually *enjoyable* to work with.

We had a pipe burst unexpectedly downstairs in our home. I was able to get most of the water up…read morequickly, but I knew I had to hire professionals to make sure no mold was growing. These guys arrived promptly, the staff were intelligent, knowledgeable, and well presented. The cleanup took a few hours, and then they left San's to do the work for two additional days. I am extremely pleased with this company and recommend it.

Had a water incursion that left wet floor/carpet and mold in the wall. They came out right away,…read moredid a test to check for asbestos/mold (the mold was obvious) and then started the next day on ripping out drywall and carpet/pad, then came back to repair, paint, reinstall new carpet. Did what they said they were going to do, charged what they quoted us. Would definitely hire them again, very responsive via text.

Holden and his team were super helpful and professional from beginning to end. He was really…read morethorough with his work, inspecting the mold in our attic, and finding out the actual problem instead of just going off of what we relayed over to him. They were clear in their expected time frames of completing the work, and getting our issue resolved in a timely manner. Not to mention, their price was super competitive and best bang for our buck! Definitely would recommend Jasper Benson Restoration to my family and friends!

3/25/25 Incredible Service & Peace of Mind!…read more Back in late February 2025, we had a nightmare situation--our water heater unexpectedly failed and flooded our entire basement. Water was everywhere, and we had no idea where to start. We called Disaster Professionals, and they were absolutely amazing from start to finish! They arrived quickly, assessed the damage, and immediately got to work extracting the water and drying out the space. During their inspection, they discovered an ongoing mold issue that we hadn't even noticed. They walked us through the entire process, carefully removed the affected drywall, treated the area, and replaced everything so it looked as good as new. The team was professional, knowledgeable, and truly cared about making sure our home was safe. I can't recommend Disaster Professionals enough--if you ever find yourself dealing with water damage or mold, these are the experts you want on your side!

From the owner: At Disaster Professionals, we specialize in flood, fire, asbestos, lead and mold clean up. We stop…read morethe damage immediately and then restore your home or business. With 24/7 emergency response, expert crews, and over 15 years of trusted service, we handle everything from remediation to full rebuilds and roof replacements. Fast, reliable service when you need it most. Licensed, insured, and certified professionals. Full-service solutions from cleanup to reconstruction. Specializing in storm damage & roofing. Local team that treats your home like our own. When disaster strikes, we’re the team you can count on, from start to finish. No call centers. No delays.

Rick with Thomas Restoration did an amazing job after a flood into our condo bathroom from the unit…read moreabove. It was a stressful time and Thomas answered and came out right away, assessed the damage, started drying out process, then a few days later began the extensive demolition process. They stayed on top of the project and Rick was great to communicate with. I would highly recommend this business.

From the owner: Water Extraction, Water Damage, Mold Damage and Fire Damageread more

Complete Restoration helped us after our basement flooded from a flash storm. Wes and the team…read more(Juan, Ethen, Justin, and Wes) were quick to respond, compassionate, and very patient with us as first-time homeowners. They explained every step and the costs upfront before starting. Since it wasn't covered by insurance, we appreciated that their pricing was much lower than other quotes. They did great work and clearly take pride in what they do. Highly recommend!

I would NEVER recommend this company for a family. They simply don't care and if you have used…read morethem, double verify their work-especially if it's regarding a mold issue and under the best river insurance umbrella. I've watched my husband deal with these guys and as mother, I'm beyond disappointed that they unprofessionally and aggressively ignored my husband's request to finish mitigation of mold in our home which endangered our children. Thank God my husband took it upon himself to finish the job by locating and removing the mold. We had a feeling that our son who spends time in the office with us was having chronic sinus infections that required doctors appointments visits was because of the mold.

John was great to deal with when my bathroom had to be brought down to the studs. They have a…read moregreat plumbing company they work with that changed my water heater too. Good communication and John worked great with my difficult insurance company. Quick and efficient service. Never felt I was being scammed or pushed around by John. Will hire again in the future.

John and August were amazing. They were extremely responsive, very professional, and communicated…read morewith us through the entire process. Would highly recommend!

Mr. Jaden Bastian and crew did a great job of remediating damage done to our wall on one side of…read morethe garage where water leaked and drained into our finished basement ceiling and walls. They assured that everything was dry before the restoration folks did the finish work to complete the project. My hope is that nothing like this happens very often but if it does, I will utilize the services of Western Disaster Clean Up again as they've shown that their work is professional and crews are competent. Google Maps need to upgrade their layered map as I could not find your location and match it with your address leading to some confusion on my part. I. sam Aoki

Seven months after hiring Western Disaster Clean Up for a flood restoration rebuild our home…read moreremains unrestored. We are paying out of pocket to have their work completely torn out and redone. Their own project manager said on recording: 'This is totally my fault -- not the quality of work that we do.' Their own independent assessor confirmed $11,267.48 in remediation costs. Our contractor who originally built this space estimated $16,800 to fix Western Disaster's work. Their final settlement offer: $6,000. The rebuild involved two marble surfaces -- the main countertop and a custom dog feeding station platform below it. Both sustained undisclosed damage. On the main countertop a piece was broken off and reglued and concealed with filler -- confirmed by four independent professionals including Western Disaster's own assessor. On the lower platform their own assessor found an additional crack with what appears to be epoxy applied over debris. The new countertop they fabricated was too large and cut at the wrong angle -- forced into place pushing the cabinet panel over so the pantry door and self-close drawer won't close. The dog feeding station is a custom stacked assembly -- drawer, trim piece, marble platform, dog bowls designed to sit perfectly flush. When Western Disaster acknowledged the work was substandard and sent their own specialist, he said it would take a full day to fix. He returned days later, was on site one hour, and cut down the trim piece as a shortcut rather than correctly rebuilding the assembly. This altered the dimensions throughout causing the bowls to sit proud of the surface instead of flush. Cabinets were installed out of square and unlevel -- complete replacement the only remedy per our cabinet specialist. Sink was reinstalled with two of four original brackets -- one broken, one missing. Sink epoxy incomplete with open voids. Drywall improperly taped. Wrong caulk used on custom cabinetry. An unqualified worker performed four distinct skilled trade tasks and failed at all four. Custom pieces were removed from our home -- surveillance footage shows subcontractor leaving with panel matching that piece. We invited senior management to inspect twice -- no response. They only came after we threatened legal action and only offered to refund our initial deposit of $3,200 - nowhere close to what their own independently hired assessor estimated to remediate their work - $11,267.48. Their final offer of $6000 is still close to only half of that and significantly less that our chosen contractors' estimate to fix the damage they caused - $16,800. We are pursuing DOPL complaints, BBB complaints, and civil action under the Utah Consumer Sales Practices Act. This review will be updated with the outcome. We would not recommend this company.

My hot water heater leaked all over my laundry room, causing water damage. Epic restoration was…read moreamazing to work with. They were prompt, answered all my questions quickly, and made it a seamless process from start to finish. Their project manager Anthony stopped by a couple days after the water damage happened and got everything into motion immediately. Not even exaggerating, 15-20 minutes after he left I had someone checking my house for asbestos before the demo, and the next morning the demo crew was there. They worked directly with my insurance to get everything taken care of. Thank you so much for such a seamless process!

Epic Restoration charged us $1,884.71 to demolish or "mitigate" 9 sq ft of our bathroom…read more There was no rebuild. No documentation. No accountability. Just a vague invoice and a threat to increase the amount if we didn't pay immediately. We hired them expecting restoration -- their website says they handle both mitigation and reconstruction. After demolition, they suddenly claimed they don't do reconstruction at all. When we questioned the charges and asked for moisture logs or any kind of justification, they refused and raised the bill. We took them to small claims court. We lost. But that doesn't make what they did right. We ended up paying nearly $2,000 for a torn-up bathroom and had to hire someone else to fix it. Learn from our mistake and hire literally anyone else. Everything in this review reflects our honest opinion and direct experience.

I read five star reviews and called. Dave came out the next day, looked at the mold issue in our…read morebathroom ceiling and glass shower stall and got Jake to come out the following day to fog our 1,300 foot condo with ozone. We removed our plants, dog and opened all the cupboard and room doors and our air ventilation system for the fog to penetrate as mold attaches itself to everything especially dust particles. We ran errands and picnicked in the park for four hours and returned. Upon entering, the smell of ozone was heavy but bearable. I called Dave to ask if we could open windows and he said that would be fine. Upon inspection Justin had scrubbed the mold off the shower stall and painted antimicrobial mold paint on the ceiling. He also cleaned the air conditioning filter in our condo air system and put it back in place. We cleaned our air ventilating fans in the two bathrooms and will now make sure to run them before and after our showers along with keeping the bathroom doors open after using them to keep moisture down. The fogging comes with a one year guarantee. This company was prompt, courteous snd answered all my questions. Highly recommend.,

**Update** The owner of this business called me and…read moreexplained their procedures better to me, as well as his heart for his company and how he wants customers to be treated. He was incredibly kind, understanding, and helpful. He offered a free mold test and whatever is needed to ensure my home is safe. He also asked me what value I thought they provided and offered to reimburse the difference in what I was charged. I've never received such empathetic and genuine care from a business owner. After this conversation I really believe this business has its customers best interest in mind and cares about the results they produce. Thank you for your care! **Original Review**The service was $1050 and the person who did it was in our house for less than an hour. He sprayed bleach on the wood and cut a couple inches of sheetrock out. He left it messy even though they charged $260 just for vacuuming. I feel like I could have sprayed my own bleach and saved $1047 dollars. We were still sick after he left and there was still evidence of mold in different places. I would have given one star but he did come back and spray it again after we reached out personally. He was here about fifteen or twenty minutes the second time. Overall really expensive and not really worth it. If I knew they just spray bleach I would have done it myself.

My experience with them (Nate was the representative that came to my place) went as far as an…read moreestimate, but how smooth that went? One of the best experiences with a business I can remember. They were able to provide a free estimate. They were offered to come within an hour or 2 from the call (which means, if they can come soon, they will not let you wait for a long time for for nothing) I did not need further services in my place, and he was honest about it (he could have tried to push services, because the water machine identified humidity). He provided us with his professional opinion and backed up his advice with solid and easy to understand arguments. I had further questions about technical aspects of mold/water damage and he patiently answered them with same eloquence as paragraph above. I found his visit very objective, not waisting our time. He was also polite and considerate at all times (important right now due to coronavirus circumstances). Their service was so satisfying that I felt that I own them a review.

Hides results from the tenants of a toxic black mold remediation that was done on the property we…read moreare renting. Refuses to provide the tenants with any information and is protecting their "customer" the landlord. We have experienced health issues and respiratory decline since hiring this company to take care of the issue. They refuse to cooperate with tenants. Don't do business with this company. Will change this review if the company decides to cooperate. Would have ZERO stars if possible.