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    Disaster Professionals

    5.0 (1 review)
    Open • Open 24 hours

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    Services - Disaster Professionals

    Mold remediation

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    1 year ago

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    Western Disaster Cleanup

    Western Disaster Cleanup

    (6 reviews)

    Seven months after hiring Western Disaster Clean Up for a flood restoration rebuild our home…read moreremains unrestored. We are paying out of pocket to have their work completely torn out and redone. Their own project manager said on recording: 'This is totally my fault -- not the quality of work that we do.' Their own independent assessor confirmed $11,267.48 in remediation costs. Our contractor who originally built this space estimated $16,800 to fix Western Disaster's work. Their final settlement offer: $6,000. The rebuild involved two marble surfaces -- the main countertop and a custom dog feeding station platform below it. Both sustained undisclosed damage. On the main countertop a piece was broken off and reglued and concealed with filler -- confirmed by four independent professionals including Western Disaster's own assessor. On the lower platform their own assessor found an additional crack with what appears to be epoxy applied over debris. The new countertop they fabricated was too large and cut at the wrong angle -- forced into place pushing the cabinet panel over so the pantry door and self-close drawer won't close. The dog feeding station is a custom stacked assembly -- drawer, trim piece, marble platform, dog bowls designed to sit perfectly flush. When Western Disaster acknowledged the work was substandard and sent their own specialist, he said it would take a full day to fix. He returned days later, was on site one hour, and cut down the trim piece as a shortcut rather than correctly rebuilding the assembly. This altered the dimensions throughout causing the bowls to sit proud of the surface instead of flush. Cabinets were installed out of square and unlevel -- complete replacement the only remedy per our cabinet specialist. Sink was reinstalled with two of four original brackets -- one broken, one missing. Sink epoxy incomplete with open voids. Drywall improperly taped. Wrong caulk used on custom cabinetry. An unqualified worker performed four distinct skilled trade tasks and failed at all four. Custom pieces were removed from our home -- surveillance footage shows subcontractor leaving with panel matching that piece. We invited senior management to inspect twice -- no response. They only came after we threatened legal action and only offered to refund our initial deposit of $3,200 - nowhere close to what their own independently hired assessor estimated to remediate their work - $11,267.48. Their final offer of $6000 is still close to only half of that and significantly less that our chosen contractors' estimate to fix the damage they caused - $16,800. We are pursuing DOPL complaints, BBB complaints, and civil action under the Utah Consumer Sales Practices Act. This review will be updated with the outcome. We would not recommend this company.

    I might be a bit harsh but here's my review. In some ways they were really good. Demo was fast and…read moregood. Communication was poor. Left in the dark alot. Got a call from their collections gal asking for payment. Funny thing, we got an invoice in our email the same day as they demanded payment. Seemed unreasonable. They never returned to clean up their plastic protective coverings. We threw the stuff away after at least 2 weeks of no cleanup. The project manager was very nice. Probably would not recommend them. I'm sure not every job goes this way. I'm sure some have had good experiences. Just my review.

    Disaster Professionals - damagerestoration - Updated October 2026

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