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    Disaster Professionals

    5.0 (1 review)
    Open Open 24 hours

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    Services - Disaster Professionals

    Mold remediation

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    1 year ago

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    Vital Home Solutions

    Vital Home Solutions

    4.8
    (22 reviews)

    It's hard to know whether or not to trust online reviews anymore, but with these guys I decided to…read moresee what all the glowing reviews were about. Turns out: they're about a truly great company, with cheerful, supportive technicians--and MAN their communication is *killer.* They were prompt by both phone and text, kept me up-to-date on when I could expect them to arrive, talked me through every single step of the process, and didn't talk to me any differently than they talked to my husband (which, unfortunately, is all too common with technicians, I've found). Our story: we had a puddle of water in our basement after a recent thunderstorm. Glenn and Ryan showed up within an hour, calmed our nerves, helped us inspect our home, cleaned up the mess, and left us with some fans to dry out the room. Their prices were reasonable, and they came back today to pack out the fans, exactly as they'd promised. In short: at every step of the process, they knocked it out of the park. All these glowing reviews you're reading? It's not a scam or some kind of marketing ploy. It's a reflection of a really exceptional company who is actually *enjoyable* to work with.

    We had a pipe burst unexpectedly downstairs in our home. I was able to get most of the water up…read morequickly, but I knew I had to hire professionals to make sure no mold was growing. These guys arrived promptly, the staff were intelligent, knowledgeable, and well presented. The cleanup took a few hours, and then they left San's to do the work for two additional days. I am extremely pleased with this company and recommend it.

    Western Disaster Cleanup

    Western Disaster Cleanup

    2.7
    (6 reviews)

    Mr. Jaden Bastian and crew did a great job of remediating damage done to our wall on one side of…read morethe garage where water leaked and drained into our finished basement ceiling and walls. They assured that everything was dry before the restoration folks did the finish work to complete the project. My hope is that nothing like this happens very often but if it does, I will utilize the services of Western Disaster Clean Up again as they've shown that their work is professional and crews are competent. Google Maps need to upgrade their layered map as I could not find your location and match it with your address leading to some confusion on my part. I. sam Aoki

    Seven months after hiring Western Disaster Clean Up for a flood restoration rebuild our home…read moreremains unrestored. We are paying out of pocket to have their work completely torn out and redone. Their own project manager said on recording: 'This is totally my fault -- not the quality of work that we do.' Their own independent assessor confirmed $11,267.48 in remediation costs. Our contractor who originally built this space estimated $16,800 to fix Western Disaster's work. Their final settlement offer: $6,000. The rebuild involved two marble surfaces -- the main countertop and a custom dog feeding station platform below it. Both sustained undisclosed damage. On the main countertop a piece was broken off and reglued and concealed with filler -- confirmed by four independent professionals including Western Disaster's own assessor. On the lower platform their own assessor found an additional crack with what appears to be epoxy applied over debris. The new countertop they fabricated was too large and cut at the wrong angle -- forced into place pushing the cabinet panel over so the pantry door and self-close drawer won't close. The dog feeding station is a custom stacked assembly -- drawer, trim piece, marble platform, dog bowls designed to sit perfectly flush. When Western Disaster acknowledged the work was substandard and sent their own specialist, he said it would take a full day to fix. He returned days later, was on site one hour, and cut down the trim piece as a shortcut rather than correctly rebuilding the assembly. This altered the dimensions throughout causing the bowls to sit proud of the surface instead of flush. Cabinets were installed out of square and unlevel -- complete replacement the only remedy per our cabinet specialist. Sink was reinstalled with two of four original brackets -- one broken, one missing. Sink epoxy incomplete with open voids. Drywall improperly taped. Wrong caulk used on custom cabinetry. An unqualified worker performed four distinct skilled trade tasks and failed at all four. Custom pieces were removed from our home -- surveillance footage shows subcontractor leaving with panel matching that piece. We invited senior management to inspect twice -- no response. They only came after we threatened legal action and only offered to refund our initial deposit of $3,200 - nowhere close to what their own independently hired assessor estimated to remediate their work - $11,267.48. Their final offer of $6000 is still close to only half of that and significantly less that our chosen contractors' estimate to fix the damage they caused - $16,800. We are pursuing DOPL complaints, BBB complaints, and civil action under the Utah Consumer Sales Practices Act. This review will be updated with the outcome. We would not recommend this company.

    Disaster Professionals - damagerestoration - Updated August 2026

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