1. Zentro

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Chicago, IL

Updated over 3 months ago

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Reviews are largely positive. Many mention professional, friendly technicians, thorough explanations, and reliable internet speeds when service works well.

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8 years ago

I've had SilverIp for several years. The price/speeds/reliability are outstanding. Highly recommended.

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6 years ago

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8 years ago

Insanely great internet and even better customer support. Larney came and helped out an issue and did beyond a wonderful job.

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6 years ago

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Zentro Reviews in Other Languages

Ask the Community - Zentro

Do you have to live in an apartment complex that already offers Everywhere Wireless or can you purchase the service for an individual unit?

You can purchase for an individual unit, so long as the specific address is serviceable. Please visit us at www.EverywhereWireless.com where you can search for any address.

For bulk condo contracts, what is the term of the contract being negotiated? Everywhere Wireless is trying to sell us on a 7-year contract (28-unit building).

Stephen - We offer various terms, ranging from month-to-month to 10 years, depending on the service. For residential individual customers, we have no contracts and therefore, we offer month-to-month and year-to-year plans. Seven years is typical… 

Don’t See Your Question? Ask Away!

Review Highlights - Zentro

“After I spent hours trying to get my internet running, Hector came out and got me set up in no time.”

Mentioned in 48 reviews

Read more highlights

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Hughes Net Satelite Internet - 5" lag bolt holes. Leak into our bedroom. Ruined new paint. Ruined sheet rock. Water is exactly in line with hole pictures.

Hughes Net Satelite Internet

(70 reviews)

West Loop, Near West Side

I am 12 year veteran teacher and have been with HughesNet the whole time here in rural Texas when I…read morebegan teaching! This company is great and the service is superb! The few problems I have had over this span of years (5 or less) have been handled in a professional and courteous manner. As a teacher, this service was so vital when I was "briefly" working from home during the beginnings of the pandemic and I felt very confident in my internet service provider to get me through it and they did. I would highly recommend them to anybody who needs internet service. June 2021

The reception was awful most of the time. We could only stream something very late at night. When…read morefiber optics service finally came to our small town, we jumped on it and canceled our account with Hughesnet, two locations, as soon as possible. They went ahead and billed us for one of the locations anyway. When I complained, they told me they were sorry and they had processed a refund for the improper billing. But, they said it would take a week for it to show up in my bank account. Two weeks later, I still do not have the refund they promised for the unauthorized charging of our card. Today, I talked to a representative, who claimed they could not process the refund until they had received their equipment back. This, ladies and gentlemen, is theft. They stole money from our account and are holding it hostage until we return the equipment. We have it packed up and ready to go, though it took some doing to get some of their equipment off the roof. And we will send it back. But I would never recommend this company.

Xfinity

Xfinity

(1.6k reviews)

Noble Square, West Town

I spent a few weeks contacting providers. Unfortunately, I decided to go with xfinity. ADT had a…read moreproprietary system and after your contract, you still don't own it. The xfinity agent told me their system was not proprietray and it could work with blink cameras. It is proprietary. There are advantages and disadvantages to a plugged in camera. I thought I could get the best of both worlds, but now have to run a separate system for blink. I talked to Omar 10/25. I complained that because they gave me bad info, I have to invest in additional equipment (sync module, echo show, and new router. From what I've been reading on the forums. It doesn't play well with the xfinity router). He told me they weren't charging me for the security equipment or installation so I let it go. I find out today, they actually are and they basically tell me there is nothing they will do. Sso much for their "satisfaction garauntee". Maybe I'll keep it. If I pull it out, I'll let you know how it goes. Just be careful when you talk to these them. I've been getting bad information. They might wonder why I never stick around for their surveys. It's because it sometimes takes a week or so before you find out the customer service agent didn't do what they told you they did. FYI: The system itself works OK for what it's supposed to do. I just wish their people were knowledgable enough to have told me what it was supposed to do instead of telling me what I "wanted to hear".

The price they quote is NOT the price they charge, constant price slamming, completely garbled…read morelanguage for billing deliberately designed to obscure what they are doing. It's illegal, but good luck finding the time to fight it, just skip this company. Under NO circumstances should you set up Auto-Pay, they 100% will massively overcharge and double bill you. I was never on the phone with customer service for less than an hour. The customer service people were polite enough, the technician that came to run the wire was courteous, effecient and professional, but the corporate policy means they WILL rip you off. TERRIBLE COMPANY.

Layer3 TV

Layer3 TV

(25 reviews)

River North, Near North Side

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Let me provide a little background. I was a Directv subscriber for a decade and a half. I used to…read morelove their customer service, America based, and their picture quality, content and NFL package were outstanding. Then AT&T purchased Directv. I stuck with them a little longer but the quality of their services quickly deteriorated. I used to consider them the gold standard but i had to switch after a mystery charge appeared on my bill that they couldn't explain to me. I told them i was leaving and they didn't even care. I also refuse to go to Comcast. I noticed an ad for Layer 3 tv online and decided to try it out. Let me preface by stating i have a 1gigabit internet thru the fine folks from RCN who also have excellent customer service. Layer3 TV is an internet based cable solution. Their feed runs thru your internet. and they have 4K. I admit i was skeptical at first but once i switched i have not looked back. The picture quality is amazing and the customer service is outstanding. They are new to the Chicago area so there are a few kinks but you can tell with the technology they use they will become a force. Please keep doing what you are doing I enjoy your services immensely.

Verizon

Verizon

(139 reviews)

$$$

Lincoln Park, DePaul

The store was very friendly and very efficient. They have a sign in where you put your information…read moreon an iPad and they do pay attention to you, which is very nice. They also have Security who is watching everything that's happening. They also have lockers where you can have something sent to the locker and you can pick it up easily without any staff helping you. There's also Free Parking in a small shopping mall that the store is part of.

UPDATE TO MY YELP REVIEW FROM SEPTEMBER 18, 2026…read more This is an update to my September 18, 2026 Yelp review regarding my experience with the Verizon store at 810 W. North Avenue in Chicago. Unfortunately, additional issues have occurred since I posted my original review. I was a Verizon customer for about seven years. On September 12, I went to this store to pick up a Samsung Galaxy A17 5G that I had already ordered. I had no intention of leaving Verizon. I simply wanted to pick up my phone and continue my service. Instead, Alex tried to upsell me to a more expensive Samsung phone. My wife, my two young grandsons and I ended up spending about an hour and 15 minutes in the store. When my wife became frustrated and said we would go to T-Mobile, Alex handed me the A17 and told me, in substance, that if I wanted to return it, that Verizon store couldn't take it back. We went to T-Mobile, where I ended up getting the same A17 on my wife's family plan. I later returned to Verizon for my account number and transfer PIN. Assistant Manager Brandon Aguilera was professional and helpful in person and accepted the phone back without a problem, which contradicted what Alex had told me. However, Brandon gave me the wrong account number. I had to return to the store again, and he gave me the wrong number a second time. I finally asked to look at the information myself, recognized the mistake and got the correct number. On September 18, I emailed Store Manager Erica Valdez and Brandon a written complaint explaining what happened. Neither one responded. Then something else happened that I believe deserves an explanation. On September 14, Verizon refunded the $27.62 I had paid. On September 18, I submitted my written complaint. On September 22, I received notice that my $27.62 refund was being returned to the merchant. I'm not saying my complaint caused the refund to be reversed because I don't know that. I'm simply stating the order in which these things happened. I believe Verizon should explain why a refund that had already been issued was later returned to the merchant. I called the store on September 22 at about 5:13 p.m. and spoke with Brandon. He initially said he didn't know about the situation, but after I explained more, he remembered it. When I asked about my $27.62, Brandon told me there was nothing he could do and that I needed to call Verizon. I told him that this was exactly my problem. I keep having to spend more of my time trying to straighten out something that should have been simple. When I told him that I would be filing formal complaints with the appropriate consumer-protection agencies, he hung up on me. I'm a U.S. Army veteran, full-time college student and senior citizen. My time and my money have value. I've made multiple trips to this store, made phone calls, sent emails that weren't answered, dealt with incorrect account information twice, and now I'm trying to resolve a $27.62 refund that I had already received. All of this continues to cost me time and money. What makes this especially disappointing is that I walked into that store wanting to remain a Verizon customer. After about seven years with Verizon, I left for T-Mobile that same day. Because of my experience at the 810 W. North Avenue location and what has happened since, I am submitting formal complaints and supporting documentation to Verizon Corporate and executive leadership, the Illinois Attorney General's Consumer Protection Division, the Federal Trade Commission (FTC), the Federal Communications Commission (FCC), and the Better Business Bureau (BBB). Yelp readers can also view my original September 18, 2026 Yelp review/complaint for more details about what happened during the original incident. I'm posting this update so people can see what has happened since my September 18 review, look at the timeline and come to their own conclusions about my experience with this Verizon location.

Verizon

Verizon

(18 reviews)

$$

West Town, Wicker Park

This is a company owned store and as such, it's a great location to take care of anything you might…read moreneed that a non-corporate owned store wouldn't be able to help you with. The environment is very relaxing and well lit making shopping here a breeze. Staff is friendly and knowledgeable. Honestly, it's a really well put together store! This is my go to place for bill payments and or making a purchase for a new stereo system to enhance the quality of my music. I truly am beyond grateful to Walter Werizoh (spelling?) Who helped me by giving me a discount on a brand new wifi blue tooth enabled new stereo. I had left mine behind this early afternoon In my uber and the driver would not respond to my numerous calls so another passenger stole my stereo system that I'd forgotten and Walter here was beyond kind. When I had originally come here in the summer to purchase my first one again I was given quality time by my first customer service representative and he had also taken great pains in teaching me how to understand and use my new stereo system so I would leave with complete understanding and confidence on how to use this stereo device. They dont offer a warranty or insurance for stereo devices so if it's lost or stolen Verizon can't offer you a replacement but I'm so deeply grateful to Walter today for making it possible for me to buy a new one. This location has attentive and super friendly representatives and I've always been treated with kindness and respect. Thanks again for helping me today I'm truly grateful to all of your staff! Second time there and both times Majin was of great help. Check it out and ask for him...you won't regret it! I could not be happier with the customer service of this place, just an all around amazing experience. Special mention to Ben Gilbreath who really helped walk my through my new phone. I seriously recommend this location.

I have been having issues with my cell phone for a few days now, while one other location turned me…read moreaway. I happen to walk in today into this Verizon location. I was quickly taken care of by employee Tyson, he quickly diagnose the problem fixed it corrected it, and I was back out the door in less than 5 minutes! Tyson was very professional, courteous, knowledgeable, and efficient. Promote this employee, give him a bonus or at least give him an employee of the month award. Yaaaay. Thanks a million Tyson!!!

Zentro - isps - Updated October 2026

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