I had a great experience here. I liked the product choices. They offer great weekly deals and $10 off your first order. All of the employees were friendly and knowledgeable of the products. They have a mini fridge at the entrance with free bottles of water and Capri Suns. Oh, they also have a parking lot! Will def be back read more

I find the staff rude and parking is difficult. Once the clerk that was being rude to me. I think she did not like medical customers and how they got to go ahead of everyone. It was strange how she asked for my medical ID and really acted as if I was bothering her. She asked if I wanted to use my points, I said sure. I use Areopay to pre-pay (connecting your bank account to their app). After getting home and checking, I realized my total did not go down after the points. She raised the price of the products so when my points were added, it was the same price in the end. When I reached out to customer service to try to get this fixed it took days and days, They could not seem to understand what I was saying, " you raised the price of the product before applying my points, essentially eating my points!" When they finally realized that they gave me credit for the points, but I had already made a purchase elsewhere. It took a couple of weeks, they are slow to respond I did not need anything until the following month, but when I went to use that credit it had expired. They never mentioned there was an expiration on the credit. I reached out to them to tell them, but no one responded. I have not shopped at the Rogers Park location since. read more

I would like to update my review by adding I had had an exceptionally awful week and was looking for something to chill. But beyond that no clue. I also needed gluten free. I wish I remember the gal that helped me because I would love to give her a shout out. Sadly I do not. read more

No follow through on follow up. Folks in Roger's Park fyi there is a new dispo on Clark. They may not be medical but offer you a hefty discount and no one to racially profile you or be disingenuous. 6weeks out and these folks don't respond to emails. Good luck Zen, you guys are about to get phased out. And the two fellas with that attitude be ashamed you act like that and if your mom or grandma saw you they'd slap the words out of your mouth. read more

Always long lines and long waits. Doesn't matter what day or time. Can't do it anymore... too many other choices

Fast service, always have the friendliest staff, definitely would recommend. It does get busy frequently so always try to pre order from the website and plan accordingly read more

The only other dispensary I've been to is Curaleaf, and the process for both companies is similar. You can order ahead and have your order ready for pick up, or you can go in and seek assistance from a staff member to purchase what you need. This location has a small parking lot and wasn't too crowded when I went. I did note that the line for pre-orders moved faster. They have an ATM for those who need cash, as they accept debit cards now but there's a surcharge. Cash is better! The lady who assisted me was very nice and helpful after I told her it was my first time. She told me about specials and even the best day to come in for an added discount. I was picking up an order for someone else and I chose this location to try it out because it's not far from me. My experience was a good one so I would definitely come here again. read more

Zen Leaf - A woman with curly hair, glasses, and a headband is taking a selfie outside a dispensary with a sign that reads 'ZENLEAF.' - Cannabis Clinics Near Me - Chicago, Illinois

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Unauthorized use of my review on Twitter and when I've told them time and again to remove it there's no response. Don't frequent this place and don't write a positive review as they'll use it endlessly despite your wishes for it not to be done read more

Zen Leaf - Zenleaf using my review without my permission - A social media post from Zen Leaf Dispensaries featuring a quote, discount code, and website link, promoting their products. - Cannabis Clinics Near Me - Chicago, Illinois

I am living nearby, I go there often, and Greg was absolutely terrific. He was patient, kind and very efficient. I will come back just for him, and the leaves-). Keep it up-) read more

Can't get mad at this place. They do their best w/ little staff they have w/ a pretty neat system. I make online orders to make it efficient. Im not priority cuz i didnt fall for a cashgrab rewards point subscription. I dont have a medical card, and I will wait. Its near the holidays(?)... it will be busy... go to a diff dispensary, you look stoopid and miserable complaining about lack of staff-- why not apply? They clearly need the help. read more

ZenLeaf Roger's Park is awesome. I've never has a bad experience there. The staff is friendly, professional, and they 'tolerate' my enthusiasm. I want to emphasize that I am a real person/customer and was in no way given 'extra weed' for my positive review. I'll be there this Friday to stock up for the upcoming Halloween weekend. read more

Imagine being a loyal customer (& phenomenal tipper), filling a complaint regarding service, being told someone will reach out & they don't. Then calling six days later, being placed on hold for 20 minutes & being told they "can't make it right". Lesson learned. Might go back to previous seller who always remembers my birthday read more

New kiosks are 4 ft tall allowing anyone to see your personal information. The flow is bad,ex: check in, kiosk then to rear. If kiosk is being used make that customers 1st stop. Lastly kiosk is not syncing with website. Staff is excellent. read more

I'm always bummed to leave a negative review, but few places have earned my ire like Zenleaf. There's nothing worse than when an establishment is so bad that it doesn't matter how great the employees are, the experience is always going to be some level of frustrating. Things to expect: -You will spend at least half an hour at this location. Every. Single. Time. Even if you have a preorder, you will be waiting in a line out the door. -When you finally do get inside, *even if you are a medical member*, they prioritize service to people who are a part of their tiered (and very expensive) membership program. They will clear the entire line for the club members before calling on one person from the general line. Again, this is not a knock to the employees. They are all great and working as efficiently as possible with the circumstances; it's clear that the issues are very much ownership based - this is also made obvious by the mass exodus of employees from Zenleaf to a neighboring dispensary that doesn't reek of corporate greed. Save your time and go to Perception Cannabis. It's right down the street, you're in and out in under ten minutes, they have ample parking and they have way better deals. read more

I'm sorry, I tried. The bigass kiosk is not working to make lines shorter. I don't feel my time is respected by having to wait 30-40 minutes every time. Doesn't matter what the time of day, they are ALWAYS short-staffed. Last time some loquacious woman held up the line for a long time and the other cashier couldn't catch up. Two cashiers for five stations. I'm done. There is no dispensary where I have to wait that long. read more

Understaffed and treat Cabbage Club members like they are a pain in the a** while receiving verbal abuse from the angry rec customers because you skipped the line. Feels like you have a target on your back. Can't believe I paid extra for this abusive treatment. read more

Staff is nice but the flow is horrible and the wait is over an hour each time with only one register at the front not sure why they spent so much on stream lining that's not functional read more

I gave this place five stars originally due to their extremely polite staff and efficient process with handling customers (as a medical user). However, they're about to roll out this uber-expensive, Amazon-esque membership program that will ostensibly DOUBLE their customer hierarchy from "medical" and "recreational" to "Medical MEMBER, Medical NON-Member, Recreational MEMBER, and Recreational NON-Member", destroying any type of efficient way to handle customers, now that you have a "paid VIP" tier so that the rich can now contend with the medical holders for priority. Crazy idea--why not just have a membership cost like $10/yr so that EVERYONE can access it, and you tailor your discounts based on longevity and money spent for THAT person; instead of this velvet-rope style nonsense? So yeah, if you got tons of money and like going to EXCLUSIVE events that let you flex on your wealth--while you elbow your way past medical holders who earned their card by visiting proper government channels--because they legit need cannabis to regulate their own happiness--then THIS IS THE PLACE FOR YOU!!! WOOO CAPITALISM!! Thankfully Chicago is a pretty big city and there are other dispensaries to give my business to. Look for my recommendations! read more

I've never been to the physical location so I can't speak on that. My brother picked up a pack of the Bits, Guava Go flavor. They were absolutely great! Just 5mgs each, which gave me a nice continuous buzz but didn't put me over the edge. Would definitely buy again. read more

This dispensary has, without any exaggeration, the most inefficient and nonsensical system. Every single time I have been here, I have ordered ahead online and arrive at the dispensary to find a line out the door into the freezing Chicago winter. Once you get inside, you wind up waiting another 45 minutes in the same line with new customers who spend 20 minutes asking questions to the only cashier helping the line. The other cashiers are prioritizing medical patients and the members of a wildly overpriced "Cabbage Club" no matter how long the general line gets. Tell me, what is the purpose of buying ahead online if I have to wait for people to play 20 questions with the cashier? Why is there no one helping people pick their product before they get in line? Why is there no online pickup line? Why does the cashier have to walk to the back room and look for my order instead of having it dropped off by an ops worker in the back like every other dispensary? Every time I have been there the crowd is grumpy and complains to the (extremely friendly and helpful) staff who inform us that management has in fact cut staff and won't let them hire more people. This dispensary is the definition of the term clusterf*ck and it seems like the line system is a sketchy way of getting people to join the "club" read more

Over 10 people in the "adult use" line and we have to wait 45 minutes because they only have one staff working consistently and medical patients, who get prioritized, keep walking in. With *one staff working,* the same medical patient was at the counter at least 20 minutes. No other staff came out to assist. The second staff that was working briefly just went back and hasn't returned. The same adult use customer has been next in line for over 15 minutes, waiting patiently the whole time, but more medical patients keep coming in and they keep serving the medical patients first. Poor management. Needs more employees. read more

Im leaving a review because I dislike feeling crazy but zenleaf's website and associates have made me question myself. There are been multiple times I've orders something online and get there I'm told they aren't aware of the promotion I'm talking about. I advise you to have a screenshot. Its annoying and it doesn't seem like they are working to correct it read more

Terrible. Same regurgitated AI responses on Yelp as on Google from the Zen Leaf team. But clearly the Google reviews were paid for, there is no way that place is a 4.6. Zen Leaf DOES NOT CARE about customers. They only care about profit. Same thing every time just like everyone says, lines out the door, 2 out of 5 kiosks open, gaggle of dingleberries messing around in the back doing nothing, two guys with iPads standing around doing absolutely nothing productive when there are customers they could be checking out, bad attitudes, rude staff, turnover rate is so high there's two new faces every week it seems like. These issues have been brought up for years and they don't do anything about it but send you a corporate email, instead they double down on their terrible decisions and just pull the big corporate "well, we monopolize the market, so where else are they gonna go?" attitude. Wish I could give 0/5, doesn't even deserve 1 star. read more

This dispo has great customer service, on the other hand there products aren't. Used to come to this place a lot until they started partnering with other distributors and their products started being Sh*t. If you want cheap and faulty products come to this location lol! UPDATE IF YOU WANT A REFUND THEY WILL NOT GIVE IT TO YOU!! Gave this place 2 stars but since there "support team" want to be rude and disrespectful i'm giving them 1 if I where able to give ZERO STARS I WOULD HORRIBLE LOCATION smh... read more

I'm a med patient who routinely shops at Zen Leaf Roger's Park, Evanston and Highland Park for their Medical Monday 15% off. I also review their products for deals. Yesterday I purchased a Select, 2 gr. vape that was on discount for $67.50 and I expected the 15% MM discount would be subtracted from that. I didn't look at my receipt until I got home and was surprised the bill was the same $67.50. I contacted Zen Leaf's CS dept who told me they can't 'stack' their discounts so it looks like they took the MM discount off of $90 which they said is the regular price. I maintain that I have 'stacked' many times at the same store. It's why I shop there. I live about 30 miles from the RP store and there are several dispensaries closer to my home however I'm a senior and need to stay within my budget so I spend an hour or more searching the dispensaries for the best deal. Remember...we're talking about $15. You would think, in the interest of customer relations they'd offer me the additional discount. Anyway, lesson learned. I'm posting this to suggest you double-check offers and always look at your receipt before paying it. read more

Today I made a purchase on line for an 8th of Savvy Uncensored. 31%. Potency. Get home , 20%. Now I get that it's out the store so Ithey can't do a full refund but you would think they would be professional enough to acknowledge the mistake on their end. It was there website that advertised it as such, and I certainly never would have bought anything with a 20 % potency. I absolutely HATE this company. Beware Zen Leaf falsely advertised there product read more

Zen Leaf - Cannabis Clinics Near Me - Chicago, Illinois

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Customer service is on point at Zen Leaf! Especially when assisted by Artef, Lance, Maggie, Samuel or Matt. Go now and enjoy an edible or six. read more

Well I guess I'm just lucky. I've only ever been caught in a long line here twice. Overall I very much enjoy this location, more so than Evanston. The staff are always helpful and nice. Enjoying the new No bag rule for small orders. Fridays are in my opinion their busiest day so stock up on Thursday to avoid long lines. It always helps to have a pre-order. Customers shopping at the counter can contribute to longer wait times, but staff are always patient and helpful. read more

Best dispensary Chicago has around. ZEN LEAF. I love the convenience of this location. Thank you for your awesome service in the neighborhood. read more

Super great staff, they genuinely care about their customers' experience. I'll definitely be returning, and I encourage anyone in the area to check them out. read more

This used to be my favorite dispensery, but my last visit pretty much turned me off for good. I've been a customer since they were Greengate, but a lot has changed. I'm a medical patient and I just want to pick up my online order and go. (They ceased offering curbside pickup unfortunately.) This last trip had me in line for over twenty minutes. A young lady who worked there was picking up product on her day off and was tying up one of the clerks, chatting while the line grew even after her transaction was complete. No one seemed to want to engage the customers with updates or instructions. No apologies were offered for the long wait. Aside from the security check-in, I felt like I was an inconvenience to them just being there. A weird vibe overall. read more

When they first opened, this was the place. Easy to pre-order never wait longer than 10 minutes to receive it. The past 3 months have been a tragedy to say the least. The lines have increased with wait times. I had to wait outside today in the snow for 15 minutes, then the breezeway of the business for another 10 before waiting in the actual building for another 30-45ish minutes. Preorders get lumped together with walk-ins so it doesn't matter you took the time out to order, search and pay for your selections; back of the line you go and suffer through them telling everyone what the cheapest deals are and the differences in the stands. Around 2 months back they spoke about being understaffed and offered at least a 10 dollar off gift card on your next visit, all that has stopped. The terminals to pay have also been down for at least a month. They try to push a pay app on you, just bring cash if you have to suffer here. definitely need to have a look at management and better customer flow options. This will be my last visit, time to look for a new place. read more

DO NOT GO TO THIS DISPENSARY I am a regular medical patient and I liked Zen Leaf because they have consistent inventory. However, after my last experience, I will NEVER go to a Zen Leaf again. Zen Leaf overcharged me because they mislabeled their products, and wouldn't fix their error or issue a refund. I purchased a 1 gram vape cartridge of my favorite strain, but was given a 0.5 gram cartridge which Zen Leaf had mislabeled as 1.0. When the Zen Leaf 1.0 gram label is peeled back, you can *clearly* see the manufacturer's label which says 0.5 grams. I went back to the dispensary to return this cartridge and get the product I paid for, but no one would even look at the clearly mislabeled product. I was told that I had to send an email with photos and a video for Zen Leaf to "investigate further", and then a credit would supposedly be added to my account. I have no trust that will actually happen. I am extremely disappointed in this dispensary and their customer service. I made two visits to this store and still haven't gotten the product I paid for. I will never go back here, and I HIGHLY recommend that everyone avoid this place. --------- FOLLOW UP: Zen Leaf issued a credit for a dispensary in Pilsen, more than 8 MILES from the dispensary where I originally made this purchase. THIS FIXED NOTHING. I am even more displeased with Zen Leaf than I was before. DO NOT GO TO THIS DISPENSARY. GO ***ANYWHERE*** ELSE. read more

The online ordering and aero pay option are great. But the last two times I've had to call or chat with customer service to get the store to actually prep and pack my order. The last time, I wasn't in a hurry and out of curiosity wanted to see how long it would take to fill the order. They just cancelled it at the end of the day. read more

Usually when I have a problem, I fix it. The RP Zen Leaf does not seem to do that. They've been dealing with a problem of excessive long lines for at least a year now. For the past year, I have not made it through the ZL in under 30 minutes a single time. My average wait is 45 minutes to an hour. Part of the issue is they have unnecessarily dumb rules like making other staff double check that they correctly counted two bills and showing patrons the label for each item they purchase (which their staff still manage to get wrong most of the time). Besides being ineffective, the staff are slow as hell. They take forever to explain things and find the right product. It's also not lost on me that near all their staff are white and the security staff are all POC. I used to enjoy coming to this dispensary. But I'm moving from this neighborhood this summer, and the main reason I'm leaving Rogers park is because the dispensary here absolutely sucks. Also, I will not reach out separately to follow up on this matter. You have more than enough information about the issue, between my comment, all the other comments on here, and the daily chaos that happens in your racist store. Rather than asking for more information so you can pretend you're going to do something about it here, which you won't, maybe you should actually do something. Hire more staff. Create a mechanism for people to enter and exit more quickly. Do something so that there isn't a huge ass line forming around your store in the freezing cold. Please, please, please, do not continue making getting a little bit of weed such a miserable experience as you've made it for me the past year. Don't expect me to do more labor for y'all to fix ur problems that you created. You know how to address this. Just do better. read more

FIRST OF ALL I want to say this has nothing to do with the employees. They're always super friendly and professional. However, today I went to your shop and there was literally a line out the door. Like I said, this has nothing to do with your employees and all about poor organization. First off, there's no reason people who ordered online and are simply picking up should be in the same line as someone lackadaisically clicking through an iPad not really knowing what they want. Secondly, and most importantly, the way the cashiers get the product is untenable. I always thought it took them way too long just to grab an order that should already be ready. But since I've started going to a different dispensary and seen their system, yours makes no sense. At the other dispensary, I walk up to the counter, tell them I have a pick-up, hand them my ID and they call a code into a walkie, and by the time they walk to the window about 5 feet behind them, the order is ready and waiting. So today, with nothing else to do waiting in line, I timed how long they were in the back room gathering the product and... It always took well over a minute, sometimes almost 2. TWO MINUTES to grab an order that should already be together and set aside. What are they doing back there? So yeah, if you didn't have better deals this week, and going forward, I'm more likely to go the other dispensary knowing that I'll be taken care of expeditiously. read more

I cannot explain the amazing customer service Tyler has given me. He answers all my questions regardless if they were dumb or not, suggested better products for not much of an increase in cost. Through the whole process Tyler was completely open to anything I had to ask or even talk about. His knowledge of the product he sells blows my mine as. Tyler helped me with my first purchase ever as a card holder and he's 100% the reason why I keep coming back to zen leaf in rogers park. Who ever reads this in management, definitely keep Tyler happy! 10/10 recommendation, will be back! read more

Zen Leaf - A shopping bag, a boxed product labeled Puffco Peak, and a receipt are held in a person's lap inside a vehicle. - Cannabis Clinics Near Me - Chicago, Illinois

Generally has a good selection of pre rolls (infused caps out at 60% usually), edibles, pods (they carry some rare stiiizy pods but gone within a few days), and dab pens. Haven't had a bad experience once as a medical patient. Oh, and definitely use AeroPay. Took 3 seconds to sign up, don't need an account or an app, and I don't get charged any payment fee on top of the price now for not using cash. read more

Not sure what the issue is, but this location continues to be quite disorganized. I've been going here time after time and it's always a mess. Not a relaxing atmosphere whatsoever...if anything people are leaving stressed out. Staff seemed too chilled out to care or prioritize the really long lines. As a med patient this wouldn't not be the first place I would go for experience. Not to mention the parking nightmare that exists. Thanks to the few workers who are working hard there though. read more

They have stuff that say they 60 a g and then with taxes and shit it came up to 85 like wtf don't go here. I just left disappointed ‍