I really love this shop compared to the rest in Lincolnwood/Skokie/Evanston area…read more The employees are very helpful and kind. The inventory is insane in the best way. So many cool pieces and options for whatever it is you're looking for. They have everything from glass, papers, cigars, specialty products, jars, Riga, grinders, torches, hard pelican cases and anything else a smoker of any kind might need. I feel like a kid in a candy store when I walk in! I'm always greeted by every employee there, which makes a world of difference when everyone is friendly and vibing, makes you want to go back. The employees are very knowledgeable, and are eager and excited to help you find exactly what you came for, and even show you new products or specialty items they are currently carrying. This shop often does awesome sales, so keep up on social media platforms to stay in the know. They keep up on all platforms daily, which indicates to me the pride they take in the shop/their job, and their customers leaving happy. Super friendly spot! Just be careful when backing out of parking. It's a lil tight, but not an issue if you just look out well.

Truly a great store. Owner is a supper nice, knowledgeable, caring guy. Don't go anywhere else for…read moreyour smoke supplies. He knows what he sells. Every other place I've gone have been staffed by uncaring morons. Not smokeshop guys. Very helpful. My new goto store!

This place is awesome!! The glass is high quality and artistic with lots to choose from, employees…read moreare knowledgeable, and the general vibe of the place is great. They don't have the "classic" cold, neon look that a lot of smoke/glass places have, and even have some cool art made from reclaimed wood on the walls! Roots is definitely my go-to when I need anything for vaping or smoking!

Beautiful shop and amazing customer service. The shop is incredibly beautiful. It's a staple in…read moreuptown.

Truly such a great, local smoke shop! I was in need of a new glass piece and this place had so many…read moregreat options. Ended up purchasing an incredibly beautiful bubbler for a super fair price! In regards to COVID-19, the entire process was very safe! Pieces were brought out to us at a table placed at the entrance. Very minimal contact with an easy and smooth transaction. Highly recommend supporting this local business!

Always have amazing service, never feel rushed and they're always so helpful. Bonus is they have…read moregreat prices compared to the rest of the city.

Tony, the GAY man that I interacted with was one of the nicest, most laid back people I have ever…read morehad the chance to experience (when dealing with customer service). He was totally cool with me, very talkative and not FAKE like most store workers are (aka forced to be cheerful by their boss). I have no doubt that basically ALL the negative comments here are complete BULLSHIT. I say this because, as Tony told me, he is LEGALLY applied to kick anyone out who is trying to buy anything illegal to smoke his products with- therefor; when he tries to HELP someone who is whispering to him "can I ask you a question?" And he replies with: "Sure! As long as it's not illegal, because I'll be required to kick you out of the store!" He is NOT trying to piss you off. So, for being so illogical and trying to point a finger at someone else (because it's never your fault, right), you decide: "Man, this dudes a fuckin' ASSHOLE! I'm gonna go to yelp and post a piece of shit lie of a "review". Last thing, if Smoke Dreams was SO homophobic, why on EARTH would they hire an openly gay man? PLEASE, answer me that, if anything. Stop trying to give an awesome shop, with awesome products, and AMAZING customer service a bad name simply because you never mentally matured passed the age of 1, and can't admit when you're wrong (or even realize that someone is trying to HELP you to avoid making trouble for himself AND you). He doesn't WANT to kick anyone out. Leave him at piece, he's just trying to avoid conflict. Sincerely, Cae (xoxox Tony, we LOVE the knew bong).

This place has everything from budget friendly options to high-end stuff to build out your dream…read moresmoke kit. The staff are friendly and it's well laid out.

Employees haggle you for pricing. They start high and then come down to the actual price while…read morearguing with you. I've bought gummies here multiple times and had the same issue every time. I recently bought gummies and they wanted to charge me triple the price, and then it turned out they expired in 2024. Why are you selling stuff that expired two years ago?

Live nearby and come by occasionally. last three times I've tried to come in the guy who works the…read morecounter has left the "be back in 15 mins" sign up and disappears for roughly an hour. By the time he comes back there is always a crowd of pissed off people outside the business.

Great service. 2 for $30 JUUL pods is the best deal in Logan. I've heard up to $25.00 for a pack of…read morepods closer to the Blue Line. Truly a gem in the neighborhood.

The best to smoke shop in the town and best of prices and the biggest selection in the town the…read morestore is very clean

Nice people working here and chill good vibe environment - also probably the best deals in CBD…read moresmokes in the city I've seen yet. I don't even bother going anywhere else and I've been using my customer reward points regularly. Good to have a one-stop reliable place I can turn to!

This is a great shop! They have a wide selection and always have record of what you got the…read moreprevious visit. I drive from the South Loop there...

Would give 6 stars if I could. One of the guys even offered to put in a side request of 12 mg lucys…read morejust for me. That being said... lets just say he's seen my face before haha. Hard to find smoke shops with that type of effort and community feel. Also just cool guys that work there. Goes a long way

I've been coming for over 4 years now - hard to believe I haven't reviewed this place so this is…read morelong overdue. The level of service is amazing. I still remember my first visit - I was really determined to quit smoking but unhappy with the mod I bought online. The staff checked my mod which we deemed was defective. I found another one here, affordable, & juices I loved. Needless to say, I've not once picked up the stinky sticks since. I moved away for a few years & upon coming back to Chicago, I'm happy to be back. Same great service, selection, & prices. Recently, I stopped in on Sunday, desperate. The tank on my mod was leaking all over the place & I knew a replacement was due. Joseph recommended me the perfect tank, coils to go with, & of course, I had to get another bottle of some juice. (Also recommended but a new favorite!) if you're thinking about dropping cigarettes or already enjoy vaping, pay this place a visit. While it may look small, the selection's great, prices are affordable, & service is stellar.