TL:DR version:
if you simply want liquid, this place is fine. But they have no concept of professionalism when they make a mistake. We were not only told it was our fault, even though it was theirs, but the worst part is being questioned whether or not we even bought the device here. When the person knows full well we bought it there. She has served us many times and did not want to take ownership for her mistake.
Full version:
With great regret, this is a bad rating. Every other time I went in, the service was great and I got what I needed. friendly staff and all. But today, we went in to get new liquid. One of the people who was working there decided to 'clean' our vape. We were informed that the vape needed to be cleaned (even though we did not request this and simply wanted to get more liquid, but who would think that our device would be broken just by saying yes to the clean?), but when they cleaned it they stuck a cotton swab down the atomizer and accidentally got oil down to a part of the vape that made the screen no longer work. We called when we got back (when we realized the screen wasn't working) and we were told to come in, thinking we would be taken care of. We made the drive back, and within 5 minutes we were told that there's nothing they can do. I have never really gone somewhere where we bring something in that works, walk out and it doesn't work, and then get told that there's nothing they can do.
It was pretty obvious that they just wanted to blame us for this, even though logically that makes no sense. We were told that "we've never seen this before" where the device works, but screen doesn't. But at the same time, we were told it was our fault for not cleaning the device perfectly. If this was a user error, surely they would have seen this before. It was clear that the issue was when the person working at Vape 312, took a cotton swab and must have pushed oil down the atomizer, which reached somewhere in the device that made the screen no longer work.
After basically being blamed for this (again, device worked fined before we walked in and did not work after), it was pretty insulting to hear the owner tell us "oh well if you want to buy another, we'll give you 35% off." So now I have to buy a new device from the very same people that broke my current device that I just bought not even a month ago? On top of all of this, the most insulting part of this whole ordeal was when the owner told us that they have no proof that we bought the device here. Which is complete hogwash, since the person that broke the device in question, has seen us many many many times before, and actually sold us this very device.
I found this experience absurdly unprofessional. We have gone to this shop many times, thinking it was the best thing since sliced bread -- until you actually have an issue that they created. I have never been so disappointed to be quite honest, everyone makes mistakes but when you make a mistake and then try to blame the victim for your own mistake that's pretty messed up. We will never go back because of this. read more