Of course the budtenders are friendly and knowledgable, but that's to be expected, really. What matters even more to me than that is the fact that they have a decent inventory, and a very good, simple, functional website & e-commerce system. I just switched to Consume from MedMen in Evanston, and the difference is like night and day. (No offense meant to MM's budtenders.) read more

Have been here twice it's not a very welcoming place to go to. The staff is very rude and not very informative. I took my business elsewhere. They need to be educated on customer service. read more

I no longer using any PTS products or visit there Consume Cannabis outlets(which PTS owns). I was a long time customer(medical), but after being accused of sexual harassment by a manager at a Consume Cannabis location with no explanation of what was said or context was provide, even after I asked. I have much better products that have companies that stand behind them. After reaching out to Mike Greco Operations Manager Consume Cannabis and Mitchel Kay General Counsel PTS. No one has responded to this issue. It is all about $$$$. They had great bud tenders at at one time(constant turn over now since management change)). No they are young clerks that do not know there own products. Most spend there time gossiping and talking about things that should not be discussed while customers are present. 35% is not worth it anymore, to pay a little more and receive this terrible service(which never happen before the management change). Imagine a longer time, senior, medial patient is treated this way, expect the same. Always check your product they continue to have issues with what comes out of the back room. read more

Sell defective disposal vapes and then only exchange for same exact Broken item, because "it's policy". InHouse Disposable Vape, SuperGlue strain does not work and they continue to sell it read more

They were very rude when I was there and quality of products were not great, there was a very cold vibe and not a positive place to buy weed from. read more

Everyone is super nice customer service is great, but product quality is super mid over all. Very small limited range of options mostly containing Paul Bunyan products that have poor reviews on Reddit. read more

Couldn't help to think of this place today with it being 4/20/2024. I drove past it a few days ago and noticed that it's still there. I was wondering if the little creepy kid with the knit cap who greets customers at the front door is still accosting patrons there like he did to me. I was tempted to stop in there and give it another try only because the service reps were decent; then I remembered the generic copy and pasted responses from management and the outlandish request for me to send a video of me inhaling from a vape pen. Super Dogs was a better choice as to where to visit that afternoon. read more

Got a pack of five pre-rolls when opened they we're empty. Manager replaced no problem. Great prices and great hours been shopping there 2 to 3 years. Easy parking great staffing. read more

These guys have problems that are concerning. Here's a little about my experience. Bear in mind that these are first world problems. But gosh did my experience get me fired up. 1) Greeted by a 20 something who was on the phone in a full blown conversation. No eye contact but no biggie. Anyway, she motioned for me to show my ID and I just wasn't impressed from the start. Still, you never get a second chance to make a first impression. Idk maybe I caught her in a moment or on a bad day. It happens. That said, I would encourage Consume to creatively and strategically re-think their lobby. Because it's boring, feels like an afterthought and I frankly don't blame her for being utterly bored. 2) THIS is HUGE and my biggest reason for the review: Legit, slowest kiosks I've ever experienced in my life... and I tried three different kiosks there!!! I kid you not: press a button, wait 15 SECONDS and the command is received after colliding with the subsequent button pushes you do while asking is this thing working?! . It made for a very frustrating experience. Here's the thing, I went to McDonalds earlier that day and that kiosk was night and day better by comparison. And granted I know Consume isn't McDonalds but my point is that the tech exists. Personally if I were the owner, I would be up the craw of my POS provider or Comcast because this truly shapes the consumer experience and is slowly turning customers off one at a time. So Pro Tip: order online in advance. Consume MUST look at this. 3) Did I mention the kiosk was SO slow ^ Anyway, the girl told me I could maybe use an iPad when I complained about the speed of the kiosks which was a great solution! But then she added that they have never allowed the iPads into the "lounge" for browsing. So like, she offered and then took it back. I just... anyway, I used my iphone. Not so great. 4) I went to pick up my stuff. I'm supposed to receive a discount. The info I provided has been "good enough" in four other dispensaries. But not here! Despite overwhelming evidence, even the manager wouldn't grant me a discount unless I had this one ID badge. Didn't ask me about what I did... or for other forms of proof... just a no. And that really sucked. I think the problem I'm seeing in other negative comments is management not knowing where they can be flexible. What they were asking for is not required by the law to approve a discount. It's a standard operating procedure that needs to be altered. I would strongly encourage a dialogue with regulators and consistent training in how to handle gray areas that customers approach them with. The fact that I was denied was as silly as it was unnecessary and annoying. I've earned the discount- trust me. I had multiple ways to prove I was in that "discount class" but not that ID badge so it was a no... and I think that management could've shown more flexibility and grace. Morale seems low here and that should be looked at as well. I'd love to see the Budtenders have high chairs they can sit on if they choose. But instead they seem tired and weighed down by the reality that budtending can be hard. I'd have liked just a little more fun or personality. And it sucks because I live 5 minutes away! Anyway, this resulted in me just not feeling welcome AT ALL, there was no room for browsing, no smiles, just slam bam thank you ma'am give me money and gtfo... in attitude and concept; The only thing stopping that phrase from being completely true is the fact that it was SO slow. Honestly, it's so slow bro if you use the kiosk that it's honestly faster for me to go to Cannabist in Jefferson Park 12 minutes away than go to Consume that's 5 minutes away. Plus, I'll actually feel welcome at Cannabist. Bottom line: If you are experiencing cannabis here for the first time, DO NOT think this is the general experience. With new dispensaries coming online, I would strongly advise Consume takes a look at employee morale, re-think their lobby, continue training their managers to include flexibility and grace and for God's sake... for Consume's sake REPLACE THOSE KIOSKS. read more

Consume - A big ole joint! How fun! - Cannabis Dispensaries Near Me - Chicago, Illinois

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My friend was very happy with the pricing, and the knowledgeable staff. They recommended new products that worked great for his pain but didn't cause disorientation. Thanks Consume! read more

Indica night caps worked great. The people here are so nice and helpful. Recommend this place! read more

Consume - Indica night caps - Cannabis Dispensaries Near Me - Chicago, Illinois

eh been there a total of 2 times honestly. Which is sad cuz it's right next to my house. However they have terrible sales. They have sales every day or other day but they suck compared to other dispensaries like Cannabist & Ascend (MOCA) & NuEra & Sunnyside. The sales and bang for your buck is just better at those other dispos. Sorry Consume I have yet to be impressed with the pricing. I'm also a med patient and I still feel like I'm doing better going elsewhere. Only thing I've came here for is RSO- PTS brand (for my Herniated disc & Sciatica). Anyway they have med curbside parking spots. (I don't use that feature but if u want to that's a plus for u.) Seems to be easy to go in and out the store. Even on Halloween they were moving efficient but they also don't seem to be as busy as other dispensaries (at least the times i've gone). read more

Great just great. Never a bad experience when visiting this dispensary in the past. They run out of the better choices FAST, so if you can't find it here, your next best bet is MOCA. If you are thinking about getting a medical card, check these guys out! read more

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This place was amazing. It was very clean and the staff was super friendly from the time I walked in the door. The ordering system was nice just pick what you want on the kiosk and they'll let you know when it's ready. You can even leave and come back, but you have to have cash (I'm not from here so that was a surprise). read more

Consume - Cannabis Dispensaries Near Me - Chicago, Illinois

Amazing !!! First time shopper and they gave the best costumer service, the prices were okay but I'd pay anything for a place that makes me comfortable! We will be back again ! read more

I complained about my eighth of flower being short, & instead help me resolve the matter at hand, they just banned me from store. Please like i care you won't be able to steal from your overpriced product that you steal back from my purchase! May you're business do good just not my money. read more

I like coming here off my Uber and walking my ass over to lucky Smoke shop , those two work hand in hand and when I get the munchies superdogs saves my life . All three places are convenient for me . read more

I've driven by here a million times since they opened and always wondered what it looked like inside since the windows are frosted and you can't see in. Finally stopped in recently to try some edibles for the first time ever. It's really nice inside and everyone that worked there was helpful and friendly. The person that helped me gave me a suggestion of what to try for my first time and gave me advice on how to experiment with it to find what would work best for me. I appreciated the help and felt comfortable shopping here. read more

Chicago's best despensary! ...yes I said it! After visiting several dispensaries as a medical patient consume is so efficient, kind and helpful! You can place an order online or go in and choose products. I like that they offer a point system and the buy more save more is great. They also have security in the parking lot and as a woman this makes me feel so safe! the icing on the cake is the cannabis :) read more

The store formerly known as Zen Leaf. I'm no Marijuana store expert (how could one be so early in the legality experiment) and I don't actually use cannabis but I could tell right away that this place was no where near ready for the recreational purchases. Buyers were limited to only one kind of marijuana for smoking at only 1 gram of pre-rolled per day (meaning one doesn't get to choose between bud or shake or whatever) and the same restrictions remain 3 months later. They claim shortages yet 2 competitors within a 15 minute drive offer at least 3 varieties. The entrance protocol was like entering a dentist office or something. The store itself is very disappointing: no menu board, no displayed cannabis, nothing in the store basically I don't even think they sold snacks and drinks (missed opportunity) All that aside, the person who smoked it in my house really seemed to enjoy the product and the customer service was good. Maybe when the bugs are worked out it will be a better more interesting experience inside but for now it's just a boring rx pickup at a tight security Walgreens. read more

This is a great dispensary! Probably because they're on my way home and I have easy access. Good service and great associates. Highly recommend. read more

It's been about a couple of years now and nothing has changed overpriced and small selection for recreational. Example Aeritz at Curaleaf was $90 for two 1/8ths at Consume it was $130 same type and brands. I just feel it's a ripoff, it sucks because I live a couple of blocks but worth the drive to Curaleaf. (side note the selection at Curaleaf is like a kid in a candy store. read more

They have great promotions and the staff is always very helpful whenever I have any questions regarding any of the products. As a medical patient, the staff has been especially helpful in that regard ! Parking is convenient and always greeted by a friendly staff. read more

Very knowledgeable and one of the best first time discounts! It was nice to finally talk to some budtenders who knew about their product....

I'll go ahead and give it a 3 just because everyone was so polite .. everything is behind a glass they give u a paper to choose the items off off, u cannot see or smell anything ... they only sell 8ths of flower at a time. It's over priced and the state taxes are $16.00 I only went here because of how close it was to my hotel... so Kudos on manners and politeness I won't be back tho .. over priced no deals read more

Consume - Cannabis Dispensaries Near Me - Chicago, Illinois

Definitely 5 stars.. super friendly and intelligent staff, everyone from the front door person all the way to the people giving us our products in the back. Clean place, well organized and they are so kind and knowledgeable.. I love that they have a parking lot! read more

Awesome place and I HIGHLY recommend it! Very clean inside and an amazingly helpful staff. They answered all my questions and helped me to get on my way to recovery and relaxation! They service medical patients every day, and recreation wed-sat, so keep that in mind. read more

Consume - very helpful chart. - Cannabis Dispensaries Near Me - Chicago, Illinois

Always satisfied with the quality products. Bought a great Ha'Tuh that was no longer fresh and losing its effects and consumer replaced it. Great variety of products and customer service. The perfect local dispensary. read more

Great place, quick service and a knowledgeable staff that will custom fit a cannabis regime for you. I pre ordered online as directed, which help cut wait times significantly. Due to covid they prefer a preorder, plus they're now offering rec rewards programs as well so lll be able to bring my friends who don't have cards and save them money too. By far my favorite dispensary to work with. They are fantastic at following covid procedures. Loved working with my favorite budtender, she always picks the best recommendations. Never once have I felt rushed or unsure of products working with Alison. If you want to become a medical patient or just visit recreationally, I encourage it. I don't shop anywhere else. read more

Everything you could want from a dispensary. *Quality Product *Polite Staff *Accurate Ordering *BUY MORE: SAVE MORE What else is there to say. GO, you have options. read more

If you're disabled this is not the store that you want to purchase from. The disabled section is in the back, the furthest point from the front of the store making it exceedingly difficult for people who are disabled and using enabling devices. The distance is great only to find that the 3/4 openings they have are never staffed. The point of the Illinois cannabis law was designed not for recreational use. It was designed for people with disabilities. Consume does not respond when questioned about this. Their only response is they'll fix the problem. They haven't. They don't care. If you're disabled take your money and your business someplace else. Consume and their people have utter disregard for those who are disabled. Next, a complaint with the Illinois Department of professional and financial regulations. Consume should not be in the market place for the discriminatory behavior that they display toward the disabled. read more

Wow what can say- as far as everything this dispensary does it right! Express pickup for medical is wonderful, and they always have staff out in the lot to make sure you have speedy service! They price products pretty fairly, and (so far) they have kept them consistent & usually have whatever one needs in stock. Truly hoping this dispensary can keep their prices at a fair point, as others have insanely high prices for the exact same product. Thanks consume! read more

From the security to the very last employee....this place deserves 10 stars. It's very rare to walk into ANY place of business and feel as welcome as I do here. Great selection, fair prices, easy pre order, and most importantly, great staff. Special thanks to Janelle, who was amazing to work with while getting my med card. If you're a veteran and you need help, I highly suggest getting a hold of her. Much more helpful than the VA. I can't recommend this place and its staff enough. Thanks ladies and gents! read more

As of writing this updated review I'm currently a medical patient and Consume is my primary dispensary of choice. And my thoughts and feeling are pretty much the same as stated in my previous review. Janelle (who handles patient orientation and obtaining your card) went above and beyond to help me get this ball rolling. My only nitpicky is one of the security guards (the tall one) acts a little too goofy to be taken seriously in a security role. Especially since dispensaries/medical marijuana are now legal in Illinois and need to keep a good image/ reputation for medical marijuana to be taken seriously in Illinois. read more

While this place is good and has nice buds (when rarely available) you expect a certain standar of quality when paying 80$ 1/8ths. Just purchased one that came with several nugs like this pictured. If this was my dealer and I was paying 50$ I wouldn't even hesitate however from a licensed dispensary charging $80 for an 8th you expect better quality control than to get a bag that is 1/2 stem weight. Not sure if this is on distributor or dispensary...but I'm a little upset with consume for charging me top notch prices for mediocre quality control read more

Consume - Several nugs with pointlessly added stem weight in a very expensive bag - Cannabis Dispensaries Near Me - Chicago, Illinois

Extremely impressed with the knowledge of cannibus products.... but what I love the most is the lovely vibe EVERYONE shares!! I am treated like a VIP, every time I come in. This is my FOREVER go to place!! read more

Just like all of chicago a bunch of over priced lame ass weak crap charging $80a g for concentrates your outta your rabid a** mind even street prices were like $40 a g when it wasnt legal Keep in mind most other dispensary's around the area charge $60 a g try coming up in the world like Washington or Oregon ive lived in every state and the west coast is where its at. this and every other horrible excuse for a dispensary around the east coast disgust me with how pathetic they actually are keep in mind growers currently keep the grow rate low as to keep prices high read more

I was so siked and a bit anxious when weed became legal and all of these dispensaries started popping up. I'm in Jefferson park and this place is great! Everyone is super friendly and they are so knowledgeable! They make you feel comfortable and the few times I've been in have been positive experiences. The parking lot is a bit of a pain but there's usually plenty of parking around there plus superdawg is across the street! Keep up the great work! read more

This place is top notch. I'm finally free to say this but anyone who complains about this facility is either A. Burnt out and lacking any legitimate brain cells or B. Frustrated cus the staff won't jerk off their own ego. The type of self entitlement that these customers exhibit is parasitic beyond belief. If you came here to bitch- go back to your street dealer scrub. read more

People knew their stuff. They're all pretty cool. And it's much better than going where all the hipsters go.