My son eats Zaxby's at least once a week. The order is always right & the food is always good! I'm not sure why the older reviews at this location are bad. We've never had a bad experience. read more

Love it the food was soooo good The people are so nice love the service The outside is beautiful read more

Food always fresh and amazing when the manager Bree is on the clock don't know if i spelled her name correctly but she always has things down tight very friendly helpful and always gives me a good zaxbys experience! read more

once again, disappointed! a fly, inside my cobb salad container!!! buzzing around. as soon as i get home to eat my lunch, this is what i'm greeted with! why-o-why do i keep giving this place a chance??? this is the third time i've been grosely disappointed inthis location of zaxbys! never again!!! oder #aaan9mgyagkc 9/19/2024 read more

After all that walking and shopping I was famished to say the least- I knew that I wanted Zaxby's so I checked my GPS to find the closest location- it turned out that was four miles away- I headed to it and go in line- turns out that I wasn't the only one wanting Zaxby's tonight lol! Drive thru line about 7-8 min wait but was steadily moving forward I ordered Zaxby's traditional wings(10) piece flavored tongue torch added fries and sweet tea read more

See all

My wife is Type 1 Diabetic. She eats at this Zaxbys for lunch occasionally. As she did today. She ordered a Diet Orange Fanta with her meal. Being diabetic she asked this lady at the window if it was Diet to make sure she got it right. As she always does. The cashier at the window blatantly lied and said, "Yes." Here we are 5 hours later and my wife's blood sugar is coming down from being 400+. Completely unrelated to food or service, but they are, in fact, careless. Do this to the right person and you will end up with a law suit. Tried to contact the manager about it, but I have not gotten any response. That's why I'm leaving this review. read more

I went to Zaxby's on Highway 64 in Lakeland, TN and attempted to redeem a code from a previous visit at a different location. However, I was unable to do so because the assistant manager, Omeika, did not know how to redeem my code even after consulting with her general manager. Omeika appeared confused when entering my order and had to ask another associate for help. The assistant manager was also rude and unwilling to take my order. It was only after I explained that I would make a purchase regardless of whether I could redeem my code or not that Omeika went to the back and said something to the cook before returning to the register. After waiting for a while, my order was ready, and Omeika checked my order with her back turned to me before putting it in separate bags. I asked Omeika to go over each item to ensure that my order was correct and that no dairy had been added to one of the items. However, Omeika ignored me and instead asked one of her associates to hand her the phone. Despite my attempts to get her attention, Omeika called the police and falsely accused me of harassing her. The cook in the back then began to yell and make threatening gestures towards me, making me feel uncomfortable and unsafe. One of the female associates eventually helped me confirm my order, but it was not until after I had left the restaurant that I realized it was incorrect. I have since filed a complaint with Zaxby's corporate and will not patronize any Zaxby's restaurant, especially not this location on Highway 64 in Lakeland, TN. I strongly advise others not to patronize this location either. read more

We can't buy groceries this week because of catering a church event. We stopped for the first time today. My husband had chicken strips and surprisingly greasy mushrooms, I had the Cajun combo but didn't taste any heat or typical bayou taste. Nicely decorated with real comfy booths and kept very clean it clearly trumps nearby Wendy!s, read more

Zaxbys - Cajun Combo - Fast Food Near Me - Lakeland, Tennessee

This location is close to the house and across from Sprouts. I have been here plenty of times and every visit I leave satisfied. My order is always correct and hot. The drive thru can get backed up depending on the time of day. Tonight I went about 6pm and the drive thru was moving quickly. I noticed there were 3 young ladies working the window. One taking orders, while one took payments,and another handed me my food. I usually order the blue salad with blackened chicken or wings, the mushrooms are not spicy at all to me, the cookies are good, Texas toast and well just about everything I order is good. The few times I've been on the inside it was clean,but this visit was a drive thru order, so I won't go into detail about the inside. Perhaps on my next visit I'll try a chicken sandwiches but for now I'm sticking to my favs. The only thing I would say needs improvement would be the entrance on the side that faces sprouts. Have to watch for other cars because that entrance/exit is tight when cars are trying to turn in and get out. read more

If you are a delivery driver, GH, DD, or UE, let me save you some time and trouble. AVOID this place at all costs. So, just a little tale about what happened to me tonight at 7:40 pm. Had to make a note of the time on my phone. I went in to pick up a delivery. The fountain drink was in the bag. I set the order on the table, and went to the fountain. As I was filling it up, someone grabbed the order and ran out. Not their fault. When I explained what happened, the lady behind the counter accused me of already taking it to the car (in other words, trying to claim I stole it). I called my customer support specialist to let them know what happened. While I was on the phone, I hear a voice, HEY YOU ! I AM TALKING TO YOU ! Apparently it is a crime to not overhear someone when you are busy. I was told, "WE DON'T HAVE TO MAKE IT AGAIN, WE ARE NICE ENOUGH TO DO IT THIS TIME, YOU ARE WELCOME !!" Now I get it. They didn't have to make it again. But to talk to me like I am in Kindergarten and snap at me, and yell at me. That's another matter. Anyway, NOTHING will be done about this. But, it made me feel better to report this. I will report it to management and of course NOTHING will happen. However, that is the last time I ever walk into that place, and will let everyone that I know in Lakeland about this. Also posting this on a local delivery driver Reddit. AVOID this place at all costs,. read more

They have good chicken strips and I love the crinkle cut fries and when they had The General Tso's chicken those are awesome too

The food was fresh and service was fast. I ordered the wings and things with buffalo sauce and fried mushrooms were delicious!! read more

Zaxbys - Wings and things - Fast Food Near Me - Lakeland, Tennessee

I used to be a regular here but got food poisoned by a chicken salad. Definitely was something up with the Zax Salads never again.

I arrived at the Zaxbys on hwy 64 at 9:08pm. Place my order, now it's 9:47pm. Still waiting... RIDICULOUS!

Amazing how online it says yall open till ten yet every single night yall closing before 8

I asked what coke products did they have for drinks & the girl on the intercom repeated me saying they had all coke products. Ok... that does not help when Zaxbys doesn't even have a list of drinks for me to choose from on the screens outside of the drive-thru. Then she doesn't bother to tell me acknowledge me as a customer once I pull up to the window. HWy62 CST 4:05pm Update: my drink was not a coke which is what I asked for + my husbands strawberry sprite was just a regular sprite. read more

Picked up dinner at 5:30 and drove home to Arlington only to realize everything we ordered was old and stale except the made to order mushrooms. $32 for stale chicken and fries! Nasty read more

I live near this location and frequently visit the drive thru for my family. It always moves fast, the workers are friendly and the order is always correct. read more

This is my first time going to Zaxby's and they have great salads and sandwiches. The crinkle-cut fries are the best and are served hot with just enough seasoning. Great alternative from the traditional fast food fare! read more

The chicken strips were pretty good however they are pretty greasy and left a nice puddle behind on the plate. My fries were not hot but not really cold either, I am assuming they had just been waiting for me under a heat lamp for a bit. My biggest complaint would be the price. There chicken strip dinner and a drink is almost $10. A good value?? Not at all it was not much food and what there was was at best just ok overall. And what's ups with the menu board??? It's blocked by some fancy lights so you have to walk bob up down and all around to read it, just weird they wouldn't fix that. read more

Love the fries and spices/seasoning on the fries and I really enjoy the chicken tenders. Sometimes the tenders can be a bit salty but the flavor is really good. I actually prefer these over chick fil a, only slightly. Food here is consistently good, order is usually correct, and drive thru is quick but the staff is not very friendly. From what I can tell, they mostly consist of high schoolers who hate their job. Would have been 4 stars if the customer service was better. read more

Zaxbys - Big Zax Snack Meal (3 chicken tenders, fries, sauce and a drink) - Fast Food Near Me - Lakeland, Tennessee

I LOVE ME SOME ZAXBY'S! LOL I could and have eaten them at least 3 times a week. I normally get either the grilled Cobb salad or the traditional wings and things. Lately I've noticed that they have changed the way they cook their traditional wings and I do not like it so I've slacked off on Zaxby's. You must try that awesome Grilled Cobb Salad. read more

Zaxbys - Grilled Cobb Salad.... PICTURE WORTH A THOUSAND WORDS! - Fast Food Near Me - Lakeland, Tennessee

I order three extra zax sauces every single time I eat Zaxby's. This location forgets them and charges me every single time. I get home just dry chicken and one sauce, at least twice a week. One sauce, it has to be a personal vendetta. read more

Always out of something every time I go....also don't bother ordering any thing online for pick up, food is never ready on time. Went their yesterday, ordered a salad online, got to the restaurant and was told they didn't have lettuce. My card had already been charged so the manager gave me a refund in cash. Sent husband there this evening to get us dinner. He tells me they are out of Sprite. Going to have to find a different location to go to. read more

I usually love Zaxby's but today when I went I got the chicken nibblerz meal. My bread was stale and I got like 12 fries. Service was friendly but the food wasn't what I expect from Zaxby's. read more

Mad props to Keisha Byas!!! She was so wonderful and kind to all the customers in front and after me. She went out of her way to make sure my order was correct. I will give this place a 5 stars bc of Keisha Byas!! If you go there ask for her. read more

It's a fast food place y'all, go here expecting a healthy meal and you'll be very sad. That said the food is cooked fresh and its plentiful portions - the snack meal is more than a snack. The place is very clean and employees are competent. I really like that they have the 120 flavor soda machine. read more

I go to the one on Germantown rd regularly and every time I go to this one I have the worst service. Food came out mediocre. Love Zaxbys just not this one. read more

Love the food but when I ask for different sauce they always forget to put in my bag:(

Even though I live nearby, I almost never come here. And when I do, it's usually not worth it. The food is good when they actually make it to order, but the last couple of times I went and asked for certain sauces, they forgot. I also can't ever tell when they are open, and can't seem to find any hours online? read more

Used to eat Zaxby's all the time; however, I ordered the Wingz and Things last weekend w/ the bone-in wings and gosh they were tiny.....I remember a time they used to be fair sized but in one bite it was gone....i thought Buffalo Wild Wings had small wings, but this was even smaller than that. I recommend visiting local wing restaurants like JD's Wings...though their wings are abnormally large, but at least you get your $$ worth. read more

Ordered chicken tender platter for Christmas Eve. The platter was ready on time and the tenders were delicious. Will consider them again for our next gathering of friends and family. The price was reasonable and comparable to nugget platters elsewhere. I believe you get more for your money and the fingers taste great! read more

Their wings are really decent. My only gripe is the price of the wings. Salads ok and their combos were decent. If you in a pinch and want some wings. Stop by. read more

Didn't even take the chance to eat at this location because of the disgusting state of the restrooms. If you can't clean a bathroom and have it presentable, then I certainly am not eating the food that you cook. I came out and told my boyfriend that we'd at somewhere else. Unacceptable. read more

Food is ok but no clean tables to sit and eat. After telling workers nothing done. Really? Clean is a new concept?

We hadn't been to Zaxby's in a few years so thought we'd stop in for something different. My husband had seen the fried pickles on TV so he wanted to try them. When they brought them to the table, I couldn't believe they would even serve what we saw...I mean these had to have been the leftovers of an old batch!! We asked manager if that was what the pickles were supposed to look like, she said no and brought us some fresh. I wish I would have taken a picture of what they had given us first!!! Well, it'll be another few years before we go back! read more

Took my college son to have lunch for the chicken fingers. The restaurant had no air conditioning and they didn't have the ceiling fans going even after requests from customers! Every single table was dirty! I will never go back to this location! read more

The food here is usually always great; however, my last visit was horrible all the way around. The cashier was rude while I ordered my food. I couldn't hear her through the intercom, then she proceeds to yell at me to repeat my order. Once I made it to the window, the cashier gave me my total which was significantly more than what I actually owed. I calmly explained to her that I had a different meal, and all of a sudden she snapped, stating I had an attitude with her. She turned to tell her coworkers that I was being rude. Someone else, a manger I assume, came to correct my order. After waiting 10 minutes for my food (which isn't all that uncommon because you're supposed to get it fresh), I checked my box and noticed that my food was cold. My chicken tenders were greasy and salty, my fries greasy as well and over seasoned. Needless to say, my visit was not pleasant. I've since visited another location and received much better service. I would NOT recommend the Hwy 64 Memphis location to ANYONE! read more

Didn't give me a receipt today when I got my food in drive threw. Didn't put anything on my chicken club but bread and chicken and didn't give me my extra zaxbys sauce I pain for. Never go back read more

Let me start by saying that I love Zaxby's. At this specific location the food is always good but some of the staff are just flat out rude. One girl in particular always has a horrible attitude, is very matter-of-fact, and is even rude to her coworkers. read more