I was driving home and decided to swing in to Zaxby's since I hadn't been to one in a couple of years. Service was fast and I always remembered them being good but the size of the "chicken fingers" was laughable. This 5 lemon pepper dry rub fingers plate was over $16 and as shown in the picture, are barely larger than a nugget. These are easily half the size of RC's right down the road. Now I see why one chicken fingers business has almost completely taken over the market. No consistency or quality control makes it hard to come back in the future read more

Zaxbys - $16 for 5 chicken fingers the size of nuggets. Insane - Salad Near Me - Cypress, Texas

Very very very slow, arrived at 5:45pm with 1 car in front of me in the drive through and still currently sitting on the side of the building waiting for my order at 6:10pm. There isn't anyone here but service still is slow. I would not be eating here again, spend your money and time elsewhere. read more

Zaxbys - Waiting line - Salad Near Me - Cypress, Texas

Awful. Ordered and had to pull all the way around after paying to wait. We were told it would be a 4 min. wait for the fries.... was actual wait was 12 min. Only to be served COLD OLD DRIED OUT FRIES. Chicken was just ok and a sandwich missing components, whatever. I haven't had Zaxby's in years because the last time I went was gross, me and my daughter decided to try again today and once again, I believe this is our last time for good. Just no more. read more

Are the people at this location actually stupid? Why did we wait 5 minutes to be served disgusting old fries, burnt af bacon on a sandwich, no sauce? Can we figure it out? read more

I ordered food at the drive through and it takes them more than 20 minutes just to get chicken tenders while the restaurant has not customers read more

The Service here pulled up 6 cars and got 2 orders got mixed up. I paid 50.00 for to be told that we had to take cold food and then claim that they couldn't do a refund. The employees were rude especially the so called manager "Lou" but wasn't his real name and no employees had no name tag. I never seen a store run like that. They slammed all windows and the other guy name Demetrius came to the windows and said we can't help yall slammed the windows with my cold food and money. Call the district manager and she handle it perfectly. But people like that should work in fast food PERIOD!!!! read more

Crew worker Adrian When tasks are assigned to him, he handles them efficiently and makes sure the job is done right the first time. He works well with others, keeps a positive attitude, and is always willing to help his coworkers when needed. And very good customer service! read more

I read the reviews about Zaxby's after I tried them. What a big mistake. I came here for lunch on a quiet day, and now I know why no one was there during lunch. I wish I could give this business a ZERO rating--terrible customer service. The young lady was very rude, and the younger guy who took my order acted like they both had no care in the world. They messed up my very simple order twice on the same visit. They didn't apologize or say sorry. The food is nasty, as is the attitude of all the workers. It appears the manager on duty doesn't care Ethier about quality food or training the team to give professional customer service. He laughed at my experience and walked off. I won't be coming back. read more

Yeah so absolutely nothing is being done to fix any of the issues listed in these reviews. I placed an order at 7:14pm on the app and it said it would be ready by 7:27pm. My husband goes to pick it up at 7:30pm and they hadn't even started it. Tell me why it's currently 8:25 and he just now got the order after having to go through the drive through twice. I don't think the girls inside are even preparing anything until someone pulls up. Also, no apology or any sort of acknowledgement that a simple order for two people took over an hour to complete. I wish there was an option for zero stars. read more

My son was in town and wanted Zaxby's before he left. The kid at the drive through needs training on how to speak to people. When I finally got to the drive through he wasn't even sure what I ordered but....food was ready shortly after that. The food. Awful. My son said it was the worst food he had ever had. He said Zaxby's is normally really good and that's why he wanted it. Sounds like this is consistent at this location. Whoever owns this place needs to clean house and get it together or you will be out of business. We will stick with Raising Cane's for now. read more

Just moved to the area and decided to get some food for here, waited over 25 minutes to get the food from the drive through and when i finally got home ready to eat they did not put any sauces on my chicken finger plate or my order of fried pickles. This place needs to improve. read more

A Louisiana spin on Raising Canes and Laynes: breaded fried chicken strips and a light-spicy dipping sauce. My preference is a cream gravy for dipping which is NOT available at this, or any of the above listed. Whataburger and Dairy Queen have cream gravy (but heavy breading on their chicken strips like they get from same source?) Service at the drive through was quick & polite. read more

Zaxbys - Zaxby's 28030 Hwy 290 (Kroger Perimeter Lot) Cypress, TX 77433 - Salad Near Me - Cypress, Texas

Great selection for kids meal, good food, and always prompt friendly service. It's our go to place after our boys baseball games. read more

AVOID!!! AVOID THIS LOCATION TO SAVE YOUR MONEY!!! Every time my family orders from this location something is wrong. Tonight my brother placed an online pick up order, including extra fries and sauce which he PAID for. Of course none was received. Not to mention the ambiance feels unprofessional almost like they don't want to serve you. Take your money elsewhere to be treated properly and get all you pay for. Lots of options & competition around this area, sad to see. read more

I love Zaxby's signature club sandwich. It's my go-to order. Today I went through the drive thru and placed my order (a club sandwich meal and a 4 finger meal) at 9:22pm. Mind you, there was no one in line when I pulled up. After paying and receiving my drinks, I sat at the window for 22 minutes waiting for my food. At this point three other cars had come in behind me. No one came to the window to tell me what was taking so long. Both girls at the front were on their phones, talking and dancing. I finally pulled around to the front to go in and ask. They told me that the kitchen never made my sandwich and they were waiting on it. At this time one of the girls asked the cook where the sandwich was and he stated he hadn't made it yet. My other meal had been sitting for over 30 minutes so I asked for a refund instead of waiting for it to be remade. After getting back in the car, I check both receipts and noticed they charged me twice instead of a refund. At this point I had not seen a manager this entire time. As I walk back in to get 2 refunds, I finally see the manager. She helps me with both refunds. I appreciated that she was very nice and apologized to me for the inconvenience, but overall it'll be a while before I go back. read more

My kids love Zaxby's. I like how convenient ordering food from the app is. My favorite meal to order is the chicken tenders with buffalo garlic sauce. The salads are delicious too! Very fresh. read more

We normally LOVE Zaxby's, but the cypress location has become too dirty to enjoy. The staff is not very helpful and it seems they're miserable. We probably will not be returning read more

I love Zaxby's! I had never even heard of them until I moved back to Cypress. It's basically another Lanes/Canes but I feel their sauce is a tad better. Decent prices for damn good chicken, lol. I went to the drive thru and it was fast! Will be coming back for sure :) read more

I had a disappointing experience at this location. The cashier was extremely rude, and to add to the frustration, the food was served cold. Unfortunately, I won't be returning to this place. read more

So I've come here quite a bit since they've opened but this will be my last time. The staff is very friendly I must say before I type the rest of this out. The staff had smiles on their faces and were attentive to me and my group but they place smelled like a portapotty. It was like that the last time and I thought maybe they were just having some problems. Nope. Also, the past several times that I've gone in, I've had to request for them to refill the drink machines. The bathrooms are normally semi clean but there is never any paper towels and if there is then the dispenser doesn't work. My son pointed out how gooey the ground felt under his tennis shoes. It was like they used the same mop to do the cook area to do the dinning area. Like grease was just smeared across the floors. I guess it's back to chikFila. read more

First time here, went through the drive-thru, asked how many sauces you get with the family meal, girl stared at us like she hated us, had us pull forward and wait. Went inside to ask after what seemed a bit too much of a wait, about six employees clustered around the front laughing and one actually laughed at me and said she was mad huh?...... OMG calling corporate because what is wrong with this location? Read the rest of the Yelp reviews and realize they don't just only hate me. Management, where are you? read more

Got my order wrong, dropped my change,The employees had no manners Whatsoever, and took a while to get my food. Not worth It

Not impressed with this place at all it all started with the drive thru. I had to repeat my order 3 times and I see once I get to the window she was wearing earphones not professional. Also I was told a very different total at the window as well frustrating when you were going to give exact change. The food was dry and the girl rolled her eyes when I asked for ketchup excuse me but I didn't make you choose this profession. One and done thanks but no thanks read more

There's a lot of people that need their jobs right now so I think the window attendant should be happy she is working. She really couldn't be bothered to put on at least a non monotone voice, or make any attempt at eye contact. She clearly did not want to be there and acted like we were bothering her by being there. Zaxby's think you should rethink who you station at your windows, that's our first and last impression of your business. read more

I've eaten here a few times now which surprises me because I'm not a huge chicken fan. These chicken tenders though are the best I've had and so moist! The dipping sauce is so good and they give you a huge piece of bread with butter. Taking one star away because the fries weren't the best either time. One time I had a fry that was way under cooked and hard. Maybe next time I will look into another option besides the fries because everything else is five stars! The drinks are huge as well which come with the meals. I've had the wings & things which is a lot of food! The wing sauces are spicy so be careful if you don't like it too hot. I usually order the Zax Snak Meal which is a large meal as well. New favorite fast food place! read more

This place should have 0 stars. It's a nightmare. The wait is crazy and all I ordered was the chips and dip. I had to pull to a parking spot and wait what seemed like forever and I was their only customer at the time. For chips. Then I think at least they finally brought it out.... hair in my food. Why waste money keeping this place open. I came here months ago thinking the wait was just a fluke but it's never changed. Yikes. read more

Absolutely ridiculous. Currently waiting over 20 minutes for a 4 piece chicken meal and a sandwich. People that came after me have left long ago and I still haven't received my food. Currently waiting on a refund as I don't think I will get my food anytime soon. I would avoid this location at all costs. Not only did they forget what I ordered but they completely forgot about me altogether. I will be contacting corporate read more

Today I thought I would give this location another shot. The young Caucasian cashier reassured me that I won't have a bad experience like the first time and that was very accommodating of him. When I came home and opened the box, my food looked well prepared and yummy! Thank you to the staff and management for changing, for the better. I will be sure to return again! Thank you for caring for your customers. read more

My normal Zaxbys is College Station. This Zaxbys has alot to live up to as compared to college station. Ordered the 3 fingerzs with Cole slaw. Took cole slaw back as it was sour or too much vinegar. No sympathy from staff. Ordered the fries and had to pull out my microscope to find any seasoning. I think the chicken was fried the day before it was unimpressive. The drink station was nasty it was not prime lunch time either. Went to restroom and it was extremely nasty. It is not a good look when one franchise has no pride nor does their staff. read more

food was nasty, cold and the bread was burnt and hard, they told me they were too lazy to make iced tea...then i asked for two breads they gave me coleslaw lol yeaaa my last time at that place, it was some ugly 20 something white guy and a asian gurl who gave attitude the entire time, just got off work was hungry and wanted zaxbys...never again smh read more

If only I could give a negative score. Waited for about 20 minutes only to find out our order was mistakenly given to someone else. The manager made up for it, issued a refund and assured us our food will be out in 15 minutes. Had to wait 30 minutes more for it to come out. Employees don't care at all. They had their earphones on, kept on talking to each other, absolutely no sense of urgency and hospitality. While the manager is nice, I don't understand why she tolerates this. Needless to say, not coming back. read more

No one was working at 1:30 on a Friday. I came to eat with my son and there was a line of people waiting and not 1 person at the register. The was 1 person in the kitchen that let us know after waiting for 10min. The cashier was in the bathroom, Gross!!! Then after another 5 mins. 3 staff members came out of the back laughing and horsing around. Still no cashier. Needless to say we left and had a fantastic afternoon at Cane's read more

I've been to this place 3 times already and I wasn't impressed at all. The chicken always seems to taste like they are refrying the chicken in old oil or something. I love my food to be freshly fried and piping hot as all fried foods should be but nope not at this place. Only thing I did enjoy is the fried mushrooms. I gave this place 3 chances and now I will just make that extra distance to go to Raising Canes. read more

This Zaxby's is terrible! I always have to pull into the parking lot and wait for my food and without fail there is always something missing when I get home. The last time we ordered from there I got home with basically crumbs in all 3 of the sides I ordered. I called and complained to the manager and she told me the next time I came in to tell them to replace them for free. When I went back the new manager refused to replace anything and acted like I was lying! I will never waste my money here again. I'll go to Raising Canes where the people are nice and they give you the food you paid good money for. I honestly don't know how this Zaxby's stays in business. read more

Waited 15 minutes for 2 sandwiches and a side, had very rude customer service. Asked to pull forward to wait (no problem). Guy behind us got his order so my husband went inside to see what was going on only to find our order sitting on the counter. Will not be back to this location unless the management changes!! read more

Started out walking in with very greasy slippery floors, was handed a dirty cup, tried to get a drink and it was out of coke,cokezero, Diet Coke, doctor pepper, and many flavors. The condiments area was falling apart, trash everywhere. Tables covered in ketchup and trash. And on top of that we have been waiting 35 minutes to get our food and no one has said anything to us. We came here to get quick food and that was a big mistake. The guy before us has waited 40 minutes so far and are now getting their money back. No one mentioned to us that it was going to be a while, why it was taking so long, no apology, no appetizer while we wait....nothing! Love Zaxby's and this is a great location but looks like management is terrible at this one. This location be here long I'm sure. read more

Delicious chicken! The sauces are where it's at! Nice little chicken plate with a variety of options from your typical chicken tenders, to winds to a nice selection of salads. Will be back! read more

Just left Kroger and we decided to stop at the new place. The wife ordered the grilled Cobb salad and I got the boneless wings and things. We got home and really enjoyed the food. I especially liked the spicy sauce. The fries were well seasoned and tasty. Will definitely be going back for more. read more

We dined inside and 2 of the 4 of us ordered traditional wings. We were told it would be an additional 10 minutes which was fine. After 30 minutes I started hovering near the counter waiting on the rest of our order (the other 2 of us shared our food). I think this was unacceptable but the most disagreeable thing to me was the fact that nobody apologized or showed any sympathy for the long wait. I had to ask for "to go" containers and had to ask again if I could please get a bag. I remarked to one girl behind the counter about what took so long and she said that everyone wants traditional wings. Totally ruined my family's evening. Employees should treat customers like family/friends not just annoyances. Common courtesy goes a long way. :o( read more

Welcome to the neighborhood! Thought I'd swing by and check it out and am glad I did. Chicken is fresh and has tons of flavor. Love the nibblerz! read more