if I could give you zero stars I absolutely would. my food was cold, so cold the cheese on my big Mac wasn't even melted. the mcvalue chicken sandwiches me and my fiance got were squishy, sticking together almost completely and CHEWY my finace spit out his first bite immediately. All I wanted after a rough day of work was a god damn big Mac AND IT WAS COLD. read more

McDonald's - NOT MELTED. NOT HOT BIGMAC. - Fast Food Near Me - Cypress, Texas

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If you enjoy consuming hair, i highly recommend this place. We pulled multiple hairs out of two different items. read more

McDonald's - Snack wrap chicken with a nice hair. - Fast Food Near Me - Cypress, Texas

Warning: Everyone Be careful the MC DONALDS in Fairfield town center off 290 in Houston Texas is horrible. The Owner (DAVID) has HARD PLASTIC in the food. I purchased a double fish sandwich meal and Apon eating the fish sandwich I bit down on hard plastic and swallowed it. The plastic stuck in my throat and was lodged there. finally, I got the Foren object to go down which left my throat soar for about 2 weeks. The owner will not take responsibility for his product, nor has the owner (DAVID) given a refund or replacement meal. the only thing the owner DAVID did was, he had a women call me trying to intimidate me and stated McDonalds can't do anything for me and if I got a lawyer, they won't help me either. I was trying to be a nice guy and when the lady that David (owner) had call me. she asked what do i want I told her whatever is fair that's all. then she said Well there is nothing mc Donald's can de for me and no one will help me with this. So, I'm turning to the news and the public. I would not recommend this store to anyone, and I'd advise people not to purchase from him and his store. Us as a community must stick together in these times when the world takes advantage of you and doesn't respect you. let's band together and boycott this MC DONALDS lets show David and the world that if we buy food from you place and there is HARD PLASTIC in the food, and you choke on the plastic. we need to hold the owners RESPONCIBLE. read more

McDonald's - Hard Plastic in food. - Fast Food Near Me - Cypress, Texas

Thank you Tucker!!! He went out of his way to find me the Tiny Tan that I didn't have yet! He was so kind for this silly little request I had. Lol. Thank you so much Tucker! read more

OMG $0.55 to add Mac sauce to my burger!!!! Ridiculous what is the world coming to? No more customer service that's for sure!!! And no customer appreciation!!! read more

McDonald's - the receipt for the restaurant - Fast Food Near Me - Cypress, Texas

Made a order at this location to picked up in the drive thru. When I arrived the line was too long so I went in. I had on a hoodie and sweats that i use for yard work. Not sure if the workers thought I was homeless but the bastards looked in my face for at least six minutes before deciding to ask if I needed help. One was a manager. To add insult to injury my order was wrong when I got home. read more

McDonald's - workers working in a restaurant kitchen - Fast Food Near Me - Cypress, Texas

I wish there was something less than one star. I arrived here at 11:18p, and waited at the drive thru. When I look this location up on Google and Yelp, both sites say, "Open from 5a to 12a." However, when you pull up to the second window, the manager and a worker is just chatting. The manager proceeds to tell me they are closed before trying to avoid my camera. I drove 15 minutes, starving for $3 bundle... highly unsatisfied. read more

McDonald's - Menu - Fast Food Near Me - Cypress, Texas

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I had an exceptional dining encounter at this McDonald's. Their customer service was truly outstanding and food was wonderfully hot. I'm lovin' it! read more

It's a hit or miss at this location. Last time I went the person who took our order didn't want to honor my coupon code. Most of the people who work here are lazy and too young. read more

This McDonald's had the best service ever! Our food came out quickly and was fresh. They were super friendly and make me feel very welcome here. Definitely my go to McDonald's now! read more

Sadly we keep going back thinking it cant be as bad as last time and it is! From Cold food to a burger prepared incorrectly and the the ever broken McFlurry Machine save your time, money and frustrations and go somewhere else. This is consistently the worst McDonalds Ive been! read more

Stopped by for some quick breakfast and it started with a monotone greeting. The whole time the guy was taking our order over the speaker he sounded like he didn't want to be there. The rest of the experience was quick and easy. The two girls at the windows were friendly, smiles and fast. When we got home I took a sip of my vanilla latte and it tasted off. Needless to say that I only took a few sips and decided to dump it. As I was pouring it down the sink I noticed that it was nothing but steamed milk. Looks like their McCafe machine was out of coffee beans and it was never replaced. So sad, I really wanted my fix of coffee and that was the most disappointing drink. read more

I'm only giving this place two stars because the workers are so nice. This is by far the most incompetent McDonalds I've ever been to and that says A LOT. They have no problems taking a order, but when you're using the mobile app, there are CONSTANT problems. It's only at this McDonald's does the app never seem to work, or they don't know how to work the app from their end. Please, choose a different McDonalds if you intend on using the app. read more

My family and I What to this location last night my multiple online order to put up at the drive-thru like we usually do with no problem. We went to the speaker to the young lady we had a 3 mobile Orders to pick up and she said okay can you give me the codes. So my brother proceeded to give her his two codes and when it was time give him the 3rd code she told him to pull up. So my Brother told her I had one more order to get. The young lady that was working the drive thru started to have an attitude. She told my brother very rudely that they don't take multiple orders at the drive thru, that he would have to get his first two orders and go back around to pick up the next one. So when my brother was explaining to her that we never had problems with picking up multiple orders from the drive thru like this from this location or any other location she was being very rude and dismissive. While we were still at the speaker. So my brother asked her for her name so we can make a complaint and she asked him WHY! So we pulled up to the window she still had an attitude and was lying and saying that the this location never take multiple orders at the drive thru still with an attitude. So my brother asked her again what was her name and she told him why multiple time until I had to tell her she was being very rude and I'll be calling corporate to complain. Then she gave us the Name Stephanie. Still very rudely. McDonald's you need to do better at hiring these kids to work at night. They have very bad customer service. McDonald's you need to do better! read more

Terribly slow with poor customer service. Add to it that they close the dining room in the morning so the drive thru is your only option and then only one lane of the drive thru is open!!! No signs on the fire saying dining room is closed, exact opposite as the signs show they are open. Just bad. read more

This is one of the worst Mc Donald's ever. They messed up out order and they gave us half full fries. Not coming back to this one. read more

McDonald's - This is their large fries? Half empty - Fast Food Near Me - Cypress, Texas

This location constantly has problems with food quality and order accuracy. Just spoke with a McDonald's regional manager concerning the continual ongoing problems at this location. After speaking with them I understand that the leadership problem probably starts at that level.. He was absolutely clueless. read more

Came at 11:00 no one was there.. I feel like if your location says 12 you should definitely be open til at least 11:45..

The last three times I've visited this location, they've disappointed. The mobile ordering system is great, but the follow through on the store's part needs a lot of work. I'll push the notification that I'm already here when I'm in their parking lot, & they're stunned when I pull up to the drive thru with the order number. They cannot believe I've already paid for the order or they can't find the order. I wind up sitting in the assigned parking stall to be passed on by 6-7 customers before I get my order. Just don't come here anymore. Go to another location. It may be convenient to you in terms of location, but whether or not you use the mobile order, the drive-thru, or walk-in, I've found that you can expect excessively long wait times, your order wrong, your order lost, or something missing from your order that you paid for but don't realize it until you get home or walked out with a to-go order. McDonald's even isn't great food, but when I get outvoted, we're there, and I should know better than to keep going to the same location that has given me a bad experience every time. Note all of the reviews on this location--mostly 1-star, a few 2-stars, and only one 5-star review out of 11 reviews to date--that one review is either an anomaly where responsible people were by some absolute miracle on shift or someone is trying to artificially boost this location's score. read more

Fresh fries, such good caramel frappe, made my drive thru experience great, it was 4pm rush hour so I'm impressed

This fast food restaurant could really call their self's slow cooked restaurant they are terrible and never give me sauce.

I love this McDonalds! They always get us taken care of and the employees work hard because it's one of the busiest Mickey D's around!!! Kudos to them!!! read more

2 stars...meh, I've had better. Much better! Loads better! This McDonald's sucks! Too bad there is not another one down the street...otherwise, holy cannoli I would never venture here. I barely eat McD's anyway but I love their fries and sweet tea. It's almost always a hassle here, I like fresh fries...waiting 5-7 minutes for em past the main drive thru windows with my car running, nah. I ordered a regular combo with sweet tea, light ice....I get a large sweet tea. I think OK maybe they ran out of medium cups, nope..the girl charged me more than what I reasonably thought it should be. I asked why. She tells me the combo price is xyz. I said, nah it's abc in the drive thru. Then her silly manager (she comes up in another FAIL later) goes to check, comes back, tells stupid girl something and stupid girl proceeds to tell me the price is different because I got a large drink. OK do you even know why and you work here and rang up my order? I said no (stupid b - in my head) I did not, I asked for sweet tea light ice. It was later in the night so this was all at the 2nd window...she proceeds to ask me for the drink back, pours it out then gives me a medium. #bishwhat? dumb ass...a) this tea is cheap AF to McD's and b) you're wasting it and c) does your $7.25 depend on cup size Previous time with silly manager mentioned above, I went and ordered the steakhouse burger promo they were running (actually tasted like real meat). Now there was a sign that said not all products available on those 3 different 1/3lb burgers so I asked if the steakhouse was available, dummy cashier goes, let me check. Comes back and says yes. I get all the way to Bauer drive, open my burger and this chit doesn't have any mushrooms (highlight of the burger) nor any cheese...motherf****************s UGH so I drove all the way back, asked to speak to dummy manager this time...asked for a full refund (I didn't give a damn about that drink and fry, I want all my money back!) She took 5-8 minutes fiddling around with this damn register trying to give me my money back. She opened it...didn't remove any money, closed it back. #bishwhat? fiddle again, finally get my money! These aren't even the only stories about the staff that works at this McDonald's...iCANT but I can drive a little bit down and go to CFA! #lemonade boom POW #inyoface! ...as soon as I get over my sweet tea addiction DAMN read more

To start off with, I love McDonald's ever since i was a kid. Still love then. And for me to give a low review to some place a love only means this place is b below par! Countless times I have been here, too many times i am not a happy camper as i was again today. I just wanted fries without salt worth my meal, and one again i get salt on the fries. This time the manager took care of the issue, only to let me sit and eat my meal without my fries. Burger long gone, still waiting. She forgot about me as she was talking to some one MD emp at the door. Finally, i would say 7 to 10 minutes later, before she figured out why i am sitting there looking at her. I was just about to get up and tell her to forget about the fries when she, i am done. Finally got the fries, and 3 minutes later, i really didn't want fries now. Walked out tossed the fries in the trash, lost my appetite. Reading the other reviewers i see many people not happy with the service here and my issues are about thre same. This place has a rating of 1.5 for a reason! Go to the McDonald's down by Walmart. I had much better service here. read more

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It is 11:45 and this McDonald's closes at 12:00 a.m. They didn't have burgers or coffee. They said we could only get soda or fries. Driving through a noticed that it was a bunch of high school kids working there and they closed the place early. The WhatABurger and Taco Bell both had lines rout into mall parking lot. They should just close at 11:30. That stuff is just going to piss off customers. read more

Yuck! You'd think if they are going to rip off the Popeyes chicken sandwich, they'd at least cook it all the way through! Just glad I didn't get salmonella poisoning. read more

It never fails coming to this place: long lines and awful customer service. Not much to expect when unsupervised teenagers are running the show. read more

If I could give zero stars I would. Everytime I go they never give me what I ask for. They left my 2 year olds entire meal out of the happy meal except the apples. One of the workers there told me to park and wait for my food. Proceeded to ask me if I was married and I said yes. The young man never brought me my food after that I had to go inside and make a fuss. Such a joke, hire new people read more

Rude workers and would not take my order 15 min before closing time . Bad idea to hire the wrong people in a nicer area of Houston . I've had better service in the bad parts of Houston read more

It's McDonalds. But, one thing I can say is that this location has never messed up an order. Not a single person order, but even for our family meals (which do not come from here often if we can help avoid the fast-food train). They have even caught a mistake on a drink order that wasn't correct! We do like breakfast occasionally on the weekends and they stack up nice. The double drive though is a pain. There is one way in and one way out. People do try and pull into the exit to get in line for the second drive thru lane. KINDA makes me angry, but people will be people. This location is close to home. Since we normally can't avoid fast food all of the time due to our son's schedule, we will be back. read more

We have been coming to this McDonald's for years simply because of its location to our house. 99.9% of the time it is a horrific experience. The people that work there are extremely rude. The line moves slower than the speed of smell and they NEVER have a working ice cream machine. Crazy. However, after tonight I can promise you I will drive further down 290 to pick up any McDonald's for my family. We pull up after a long day at the ball fields, they come over the drive thru speaker in the most "don't give a crap" voice and say they are only serving French fries, water and unsweetened tea. What in the living hell?! I'm done with y'all. Just refuse to give you my hard earned money. read more

It's McDonald's, every time I order anything from them something is wrong or I don't get what I asked for. They take forever to get you your food and then half the time it's wrong! I would recommend driving further and going somewhere else then going to this one! read more

I'm reading these reviews and wondering if these people go to the same McDonald's I go to. We love our $1 Diet Coke so visit this McDonald's at least a few times a week. The drive through line is generally efficient and service friendly. We have been to MANY McDonald's all over the country and are always annoyed because none are run as well as our Fairfield McDonald's!!! Thanks for all you do! read more

As a kid everyone loves going to McDonald's as you're an adult you stay away from it. Today my kid wanted chicken nuggets and of course he wanted a toy how hard is it to finish an order correctly. He wanted nuggets with a Sprite with Yogurt and with sweet-and-sour sauce first I get a coke there's the first mistake second he gets apple slices instead of yogurt I leave already annoyed and then he says there's no sauce in the bag so I had to drive through again and the lady looks at me like I am bothering her? How about get a brain that's three strikes you're out read more

If I could give 0 stars I would. A previous time before this I order only 2 spicy chickens and they told me to pull forward cause I guess it wasn't ready which I'm fine waiting. So I pull up and they had me wait another 15 minutes for only 2 hot n spicys and not one person came to the 3rd window. I've seen that happen to another customer tonight where he was honking his horn for a whole minute just to get their attention. And then once again tonight there was that one person waiting and no line and I pull up to the speaker to order and waiting for a whole minute and not one person acknowledged me once again. This is the worst McDonald. I see why the ratings are lie. Not coming here they suck. Don't give this one your time. read more

This McDonalds location sucks. They don't give food at drive through correctly. Today it was 2 burgers that we did not get - after arrive home, call to tell them and no answer on phone. People working there don't care. Managers don't care either apparently. read more

I ordered hot chocolate on this cold weather here in houston and after I pulled up to get it they said machine not working and store manager was very rude with me and made Wait long time until I got my money . read more

This mcdonalds is ok in the morning BUT AT NIGHT worst one you can visit! The drive thru african American girls are on their phone while taking people payment and laughing and dont knowledge you!! Then only to get your orders completely wrong after waiting for 2 hot n spicy with ONLY lettuce and to get 2 hot n spicy with a dot a mayo and no lettuce read more

Drive over to another McDonald's. This one is incompetent. They told my Uber delivery driver that they couldn't find my order so they were just gonna make it off of what he showed them. They got half the order wrong so I drove over there after talking to someone on the phone and am given a hard time and they still get my order wrong! read more