Staff is always very nice. Never had an issue with food quality or problems with my order. I go about once a week

Bad attitude, cheapening out on the sauce like everyone else. Not sure why every fast food restaurant has been ordered to protect their sauce at all costs but it's ridiculous. read more

Whataburger - Two meals and this is the ketchup they gave when we asked, along with a bad attitude. - Burgers Near Me - Cypress, Texas

So I wouldn't normally write a review for Whataburger while in Texas, but this Whataburger stood up and delivered! (In service, not actual food delivery in my case). I went inside to order before heading out on a road trip. I opted for the grilled chicken combo, which is one of my regular orders. I love how the chicken is always tender and never dry - they do this so well! But this sandwich, man. It was delicious as always but could have been the one featured in a commercial or print ad, it was put together beautifully and with care, not just thrown together. But let's talk service next. The girl who took my order was great; she gave me eye contact, was friendly and greeted me. I waited by the front for my To Go food to be ready and she came behind the counter to hand me my bag and ask if I needed any extra condiments. It really stood out to me how she came around the counter to hand me my bag. I was trained early in my career in food service and retail how to have high class customer service. This trip to Whataburger reminded me of my training and it was wonderful and refreshing! read more

The lady who took my order was very nice. However, I ordered a buffalo chicken sandwich with extra buffalo sauce and extra ranch and not only did they NOT give me extra they gave me less than the normal amount. The onion rings were also very soggy. I would not recommend eating here. read more

Whataburger - Ordered Extra - Burgers Near Me - Cypress, Texas

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Placed order on door dash this morning, one of the drinks was missing when delivered. Ordered 2 #5 bacon cheese burgers that looked like smash burgers with nothing but onions with a few slivers of lettuce, no tomatoes, fries we're soggy, worst burger I've ever had from this location. Not sure what is going on here! read more

Slower than molasses!!! if you just have to stop go to the outside lane since they have a person dedicated to moving that lane faster approximately eight cars or more that pulled up after me received food first. There are plenty other fast foods nearby but if you get stuck in the drive-through, you will truly regret stopping. If I had a truck, I would definitely go over the curb read more

Very middle of the road food. Banana pudding shake had a very fake banana flavor to it. Chocolate shake was barely chocolate. Fries were good and Hamburger was good but I prefer in n out freshness over this. read more

They used to be good about curbside but please don't bother these days! The last 3 times, I've waited 20-30 minutes after check in to get my food. Have to flag down employees in the parking lot when they've finally brought other ppl food. It's absolutely ridiculous! Now this third time, after flagging down an employee, she brought me my cold ass bun less burgers but did try to do something by including 2 at apple pies that I really don't need. That was nice but doesn't make up for my wasted time! I'm still taking their app completely off my phone cause it ain't no point in having it! I'm not going back... read more

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Not worth the very long wait! Received it cold. Have a waiting area for large drive thru orders.

I'm surprised there's so many bad reviews. This is the best Whataburger around here. Very fresh, hot food every time I've been here. They were pretty busy and we got out of the drive thru within 10 minutes. I got my typical order #1 with cheese and a hot apple pie. I just had to give them a 5 star review for a fast food joint. My apple pie was fresh, still steaming by the time I ate it. I've had others that seemed to have been sitting a long time. But never at this location. The service was fast and friendly. It was also very clean. No trash in the parking lot and the outdoor menu and the windows spotless. So don't drive past. It's very good, at least that's what my experience has been. Sorry I only have a photo of my half eaten pie. That's when I decided to write the review:) read more

Whataburger - Fresh, hot steaming apple pie. My favorite part - Burgers Near Me - Cypress, Texas

Burgers looked like someone sat on them. Fries were undercooked and soggy. Not good at all. This location has gone downhill by time.

Stopped by for a quick Sunday lunch. I ordered 2 - 3 pc chicken strips and when I got home I had 2 boxes of 2 chicken strips each. I asked for ketchup and picante sauce at the drive thru speaker and there was none in my bag. We ordered 3 large fries and all of them were cold, stale & disappointing. This store is really going downhill. read more

Today being Sunday and 12:30 drive thru was packed both lanes. So decided to go inside Line was long but service was fast and I had my food at table in about 5 mins. Had a free burger offer on app the new bacon double cheeseburger. Really good but I warn everyone if you don't like blue cheese crumbles (which are pretty strong) don't order. I actually like blue cheese and they were a little string for me. But it mixes well with all the toppings so no big deal. Plenty of tables, no parking issue since it seemed that most cars were in the drive thru. Look forward to my next freebie!!! Thanks whataburger read more

The ONLY reason I come to this location is because it is close to me. I place a curbside order and it takes 30+ minutes to get it. Absolutely ridiculous. read more

The service was an abomination. I feel personally victimized by walking in this facility. My food was disusting, my ranch was chunky. My table that I sat at was sticky and the floor looked like it had never been cleaned before. If I could give 0 stars I would. Never eating here again. I would rather In and Out. NEVER COME HERE!! read more

Terrible service, yellow mustard wig hair lady and manger are very rude, forgot my food than yelled at my 11 year old daughter about calming i need her receipt even though we had the number. manger proceeded yell at her and very rude. highly unrecommened. they get paid, im paying them to get my order correct and out fast, do your job right. read more

The only reason why this WB is getting 2 stars is because its WB. The foods always good. This is the slowest WB I've ever seen/been to. It took me, 45 minutes, on a Tuesday night, to get 2 chicken salads. Wow. The line was so long at the Drive Thru that a cop told another car he had to move because he was blocking a roadway. THATS how long the line was. Also, WB never asks you/reminds you to scan your app to get the points and they'rethe only fast food chain who STILL have not integrated a system where you can scan your receipt. The chicken Cobb salad was alright. The chicken could have been warmer where you can tell they had it out for 10 minutes then put it in my to-go container. In political news, the DIL of the owner of WB gave 75,000 to crooked Beto. Explains my complaints perfectly lol. Support ANY other fast food chain if you're a CONSERVATIVE! Oh yeah, and BETO STILL LOST.. 3X. read more

Place is clean, no flies in dining room, service excellant. Only issue is using un ripe tomatoes...taste kills the burger. Fresh ripe tomato enhances the burger taste if you like tomatoes. Will be back, no tomatoes though., Thank you Whatabuger for going the extra mile for cleanliness to keep my buisness. read more

Service was amazing, Ivan in the drive through couldn't have been nicer or more patient. We ordered a taquito which was the finest taquito I've ever eaten. We also got a honey butter chicken biscuit with the chicken on the side and they masterfully put the chicken on the side. If I lived in a perfect world, they wouldn't put the honey butter on the biscuit, but we all make mistakes. The parking lot feels very safe, even at 1 o'clock in the morning. Highly recommend this place if you've got a family member in the hospital down the road. Happy Thanksgiving! read more

Sadly this location has gone way downhill. Placed pickup order, pulled into curbside to check in, and 20 mins past when it should have been brought out I had to go into the store to check on my order which was just sitting there. They said it was 30 min wait, drive thru was now empty, and employees were sitting there chatting when I walked in. Not happy at all ! Now we have cold food, melted shake, the wait must have referred to the trigger of my impatience. I'm sad but not worth the frustration to eat there anymore. read more

I love it it should be more hyped the wait was a little long but they did get something's mixed up but it was still good

The worst service I've ever had a Whataburger. The staff acted as if they didn't want to be there with these glum looks on there faces. I ordered my food at on June 9, 2023 at 6:47 pm. I received it at 7:15 pm, mind you they were not busy at all. I was a dine in customer. My food was barely warm. I will never ever go to this Whataburger ever again. So disappointing!!!!!! read more

This place is a joke. I got stuck in the drive thru for 30 minutes. Finally got out and went to chick fil a. Had my food in under 5 minutes. Maybe there needs to be additional training at this place for the employees... read more

Unfortunately they take 20 minutes or more to bring food out. And sometimes the order is wrong. Or my burger isn't hot.

This whataburger was the worst I've ever encountered. I always have an issue here but today was the last straw. There's just a bunch of high schoolers working here that either always mess up or just show how much they hate working there. The manager is super nice and does what he can but one of the younger guys working tonight was so rude for no reason. He was making me move out of the way when he could've just walked around me. Then he told me to sit down and stop hovering over them when I was literally just waiting by the sign that says mobile orders here. I hadn't even complained about waiting for 30 minutes for my order of only 2 meals. My drinks were already made when I got there; my shake was melted and my coke was watery and flat when I left. On top of all this they didn't give me my fries, the food was bad and cold (you'd expect waiting this long that it was be fresh huh but no) and I asked for no onions and they gave me a ton of them. It even says it on the receipt...overall such a terrible experience. Would rather drive how ever long it takes to go to any whataburger other than this one. Don't come here!!! read more

Mannnnn this Location NEVER Fails at Disappointing You! Frim drive thru Speaker too loud n unclear! Too Long long lines. 1x, 2x...Yeah this be a Strike out!! read more

Whataburger - Miserable!!! This line for shake n onion rings!! - Burgers Near Me - Cypress, Texas

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My first time trying honey butter chicken biscuit. I had to wait a while to get it, but least it would be fresh, right?....Who would make a biscuit like this??? I prefer Chick-fil-A. read more

Whataburger - Missing some chicken or is this how they make it? - Burgers Near Me - Cypress, Texas

Service is terrible I've been wating 30 mintues for a burger and a biscuit I wish for the service to be better and faster

I love the Whataburger brand, but this location is just the worst. The GM really just doesn't care. Orders are always wrong, wait times are ridiculous and the place is a mess. read more

Whataburger - To go window - what a mess! - Burgers Near Me - Cypress, Texas

Service not that great but food is top tier for a late night drunken bite ! I've never been inside for the ambiance.

Don't go at night takes to long night as well just starve I could if played in 2 Olympics games. read more

Worst Whataburger EVER, Tonight they made both of the lanes merge into the one near the window, which is really really annoying because it just slows everything down like why not just Close the lane you are not using, Once I got up to the speaker, i probably sat there for a solid two minutes before somebody finally told me to give them a minute. By the time they got back to me, the line was all the way up to the window, and I looked like a total a-hole holding up the whole line, not only does the food take 30+ minutes every night doesn't matter what day of the week it is, they don't give you the condiments you ask for half the time, unless you check the bag and ask for it again at the window. I got the boneless wing meal for the second time in the first time I went, They asked me if I wanted ranch but this time when I went, I didn't get us that so I didn't think to ask for it and I didn't get it. Fries didn't have salt, and it's crazy because I asked for Salt (on the side) didn't get it... it's very safe to say that I'll either try to find another Whataburger to go to, or Just give my business to Taco Bell, which goes away faster anyways and Has excellent customer service read more

If I could give them 0 stars I would. I never leave negative reviews but this place is actually the worst. I was stuck in the drive through line for WELL OVER AN HOUR (at 7pm...not even late night when they may have a smaller crew)!! They clearly don't have enough people to take care of their customers. It was the slowest fast food line I've ever been in (Disney ride lines are faster than this place)! UGH read more

I live near this whataburger and love to eat here but the drive through time is beyond ridiculous. I have been here countless times and wait between 20-45 minutes for my food, the drive through line stacks up and everyone sits for ages. I don't know what the issue is but whataburger management needs to fix it. read more

45 min in drive through at 9:00 at night is absurd. Every single time I come here it's extremely long wait. Only two cars ordered in 15 minutes. read more

The most terrible service I have ever experienced. Took 40 minutes just to order from the drive through with 5 cars... then another 15 minutes just waiting at the window before anybody talked to me... these people are unbelievable. Food was wrong as well. Definitely not coming back to this location. read more

I'm not one to write reviews because it's usually not worth my time to complain, but this Whataburger is well deserving of some good ol fashioned Karen Kong Fu. If you're tight on time and need to grab a quick meal and you're thinking it's a good idea to eat at this location, do yourself a favor and go a couple miles further to the Whataburger location @ 290 and Spring Cypress or you could find a restaurant, wait to be seated, wait for the waiter to take your order, wait for them to bring your food, eat, wait for them to close your tab, and then leave. Either way it'll be faster than going through the drive thru at this mismanaged mess of a Whataburger. Spending 40 minutes in a drive-thru line is unexceptable.. This isn't my first time here, but it's the longest I've ever waited for "fast food". On several other occasions I've waited in the drive thru for 20 minutes and have even gone inside but still expect to wait about 20 minutes for carry out. This Whataburger puts the "junk" in junkfood. read more

Excellent service, delicious Whataburger food we know and love! Definitely heads and tails above the current rating on Yelp!

Service is terrible, this must be a franchise store instead of a corporate run store and it really shows. They DO NOT greet you when you get ready to order, they just stare at you as if they are bothered or inconvenienced by you being there. They've screwed up my order several times because I usually don't check it before I take it home and then when I've complained the next time I'm in there they could care less. Employees reflect managements attitude, it always starts at the top and trickles down. I REFUSE!!to give them any more of my business. Much better at other Whataburger locations. read more

The WORST service ever! They prioritize drive thru over all the customers waiting in the lobby. Waited 35 minutes for two breakfast on the buns. Definitely won't be coming back! Skip this location y'all. Food was also not the right portion. read more