Extremely Unsatisfied with Service I am extremely unsatisfied with the service I received during my visit last night. I ordered two fries and three drinks and was told the wait time would only be about three minutes. I agreed to wait, but ended up waiting over 20 minutes. At that point, I decided it would be best to ask for a refund, assuming my order would still not be ready--and I was correct. When I approached the window and informed the employee that I wanted a refund, he said "OK" and went to the back. I assume he went to speak with a manager because when he returned, he asked me to hand him the drinks--drinks that I never received. I explained that I had been waiting 20 minutes and never got my drinks. Only then did he say, "Oh, I'm sorry," and issue the refund. My concern is what was going to happen with those drinks--were they planning to resell them? In addition, the way the employee asked for them came across as very rude and dismissive. Honestly, this kind of behavior usually stems from poor leadership. If the manager is not setting a good example, it affects the whole team. I hope management addresses this issue and ensures better service and professionalism in the future. read more

Horrible terrible Wendys so so rude and so dirty inside. Don't bother going. Food is so bad

The lady with the glasses is making burgers with no gloves. She came from the back and went straight to the grill and grabbed a pretzel bun.

I have no idea why the reviews are so poor! We've been here a lot and the burgers are fresh food is yummy and the frosty too. I've only come once and they didn't have chocolate frosty. Today, when we needed our burger plain and dry- but we hadn't specified that- they replaced it- with no complaints and with a positive attitude! We will be back! read more

I ordered ubereats from here around 4pm yesterday and have been sick with food poisoning since because of the food from this place.

Just came through a drive-through window. Staff was extremely rude. I Was very polite with them yes, please thank you and got nothing but yeah in return typical Wendy's behavior, though not surprised. read more

Placed a mobile order. Drove there, lobby was locked. Sat in the drive through for 20 minutes with only 2 cars in front of me. Couldn't go inside because it was locked at 4:00pm. Older Hispanic lady and younger new guy were working, they most incompetent and honestly just dumb workers I've seen. Forgot my drink, forogt my straws, forgot my fries, had an attitude after asking for things that it's there job to provide. 02/24 workers need to be fired, I'd hate to see them represent a business I own like that. read more

Wendy's - a woman standing at the counter - Fast Food Near Me - Cypress, Texas

I got the Dave's Double medium fries with drink. I REALLY ENJOYED IT! I COME HERE ALL THE TIME NOW. The service is good very nice folks. I love having my food from here! read more

I love getting my breakfast from here excellent service and delicious food! I recommend coming here and brining the family along too!

Not open for dine in... won't even give them business to try the food looks like It's been most Wendy's unfortunately.

stopped in for an afternoon meal. Our was jr cheeseburger, Combo #1 medium, and a medium drink. Our charge was $19.44. I was offered no receipt. Where is the injustice? I priced out this order on the to-go menu, and the charge ahould have been $13.80, still very expensive. No more Wendys for me, they dont even deserve 1 star. And the fries were discusting, and cold. read more

This place is honestly trash. Food is never fresh, they act deaf in the drive thru and they always close earlier than the normal time! I mean how is this location even still running? Not to mention their servers are ALWAYS down and they are really slow. It's sickening how horrible their customer service is read more

I go to this Wendy's a lot but tonight at 8pm, they decided to close. Five cars where in line and they just start telling everyone we are closed. WTF read more

Literally fell out of my burger... called and they said come by so they could change my order... if o could give 0 stars i would read more

Wendy's - Roach - Fast Food Near Me - Cypress, Texas

This place sucks... the employees act like they're annoyed when you order food, if you dont like your job then quit.

Customer service is honestly terrible , asked for extra sauce to go with my 10pc nugget meal and the lady at the window caught an attitude and even started mouthing off. I couldn't even eat my food because the food wasn't fresh , my fries tasted weird, my nuggets were cold and my burger had a lot of mayo on it. This is by far the worst Wendy's to go to. They truly suck and whoever is manager over this place needs to clean house or give their employees some sort of customer service training. I normally don't leave reviews for company's but this time I just had to cause I am disappointed very very disappointed. read more

Trash, trash, trash! It's 10:38a Door and internet say they open at 10a! Nobody answered at the drive thru so I drove around. Wendy's worker laying on the rainy sidewalk next to the door sleeping. Really? Reaaaallyy? I'm going to send this info to Wendy's corporate along with the photo and tell them that this franchisee is running their name into the ground. Trash! read more

Wendy's - Employee sleeping on the sidewalk because even he can't get anyone to help him out! - Fast Food Near Me - Cypress, Texas

I don't know it's possibly to constantly mess up orders like this place does. The chicken sandwich was a little undercooked too, never had that happen anywhere else. The girl that took the orders at the window told me to "hold on" 3 different times and had me restart the entire order each time. Obvious large amounts of low intelligence. read more

No more double stacks but that burger is on the menu. Update your menu. We've had quite a few issues with the orders or staff behavior at this location and this is now added to the list. read more

Worst Wendy's ever!! It was 936 Oman's they were closing when they didn't close till 10. Really? Doors were locked. So went through drive through and they were so rude! They were open another 25 min Won't go here again ! Maybe better management would be better. And people who want to work for a living read more

So we went to Wendy's today and I have come up with the conclusion that the employees there are incompetent. I ordered a salad & the girl took a really long pause & said "what else?" & we ordered a drink and she took another long pause & said "what else?" & we tried to order some cookies but they said they were out so we told the girl that'll be it & she gave us our total. When we came up to the window they did not repeat our order back to us and just charged the card when they gave us the receipt the order was completely wrong & they gave us the food. Some how they didn't even give us what was on the receipt when we told her that's not what we ordered she got really annoyed and asked us what we ordered she said she was only going to charge the difference and we said ok. When we tried to give her the food back she said "no I don't want it." This girl is mad because somehow she messed up our order read more

Wendy's - the receipt for the restaurant - Fast Food Near Me - Cypress, Texas

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SLOWEST Wendy's ever! I literally have spent approximately 10 minutes in the drive-thru. Took my son to the doctor and promised a Frosty...if it wasn't for my promise, I would be gone. This is not the first time I have had to sit at this drive-thru. If they have 4 cars, it takes so long to serve them. What happened to "fast" food? Chick-Fil-A has it together, why not Wendy's? read more

This place never is to disappoint they are right on track the burgers are so good and they are to die for!

This Wendy's is the closest fast food restaurant to my house, but after the many bad experiences there, including today, I have decided I cannot go back. I love Wendy's, but the poor and extremely slow service at this location is the reason I will not be going back. Waiting in the drive-thru for 20-30 minutes behind 3 cars amazes me. When I got to the window and was told today that they still needed 3 more minutes to "fry" the grilled chicken on my salad - after waiting in line 15 minutes - I just asked for my money back. I drove to Chick-Fil-A that had over 3 times the amount of cars in their drive-thru and got through the line in 5 minutes. I don't honestly know how this Wendy's even stays in business. It has to be one of the poorest ran sites I have ever visited. Please don't waste your time sitting in the drive-thru. 1/20/20 - I just tried going to this Wendy's again but the drive thru was so slow, I just gave up and went to Whataburger which is further from my house, but it was super fast and they had more people in line than at Wendy's and they also had great customer service. I actually like Wendy's but it's so hard to find a good one and this is definitely one of the worst. It's a shame. read more

How do you fuck up my order twice in a row!?!? And y'all want $15hr pay? Bunch of dumbasses working here. Can't even make sure the right sandwich goes in the correct bag. Absolutely ridiculous. read more

Clean, friendly staff and the food was fresh. As far as fast-good goes, and there is a lot of it in Cypress, this is my go-to.

The workers were very rude and disrespectful while taking our order through the drive thru talking about some "what". Then they gave us a water down lemonade and some crunchy burnt ass spicy nuggets that was as hard as a rock. I could literally beat on on a table that's hard it was. read more

I just ordered from this Wendy's and will not be coming back. The person taking my order laughed at me because I asked if I could have chili cheese fries without chili since plain cheese fries are not listed on their menu. Just rude. :( read more

Wearing gloves here must be foreign. The young lady flipping the burgers doesn't have any one. The lady at the fryer has none on. Not only that but she is playing with her necklace. I'm usually in the drive thru as I stop by here for lunch or dinner on my way home and today I'm glad I came in. Very nice location, newly opened. read more

Literally every time I've been my order is wrong. At this point I'm just going to drive to the next closest one which isn't even close to get my food because these people can't seem to get my simple order right. Only cheese yet there's ketchup, mustard, pickles, and onions read more

A little short of a wonderful experience. The drive through operator was so polite and efficient in dealing with my many specifications, which I use because I know where all fast food corps try to skim a little. All correct, food hot. Shout out Mouricio and the squad! read more

Pretty incompetent. Been there 3-4 times consistently mess up. Squish ketchup packets on their floor for me if you go.

We spend a lot of money at Wendy's and I've been to a lot of locations. My daughter used to work at a Wendy's. Tell me why when we ordered our meals this time, the lady asked us if we wanted them medium and we said yes because we were sharing our fries and frosty's. When we handed our money the man handed us 2 small looking frosty's. We instantly, without being rude asked if these were mediums and he snapped No then shut the glass window and walked away. When he returned with our card, and receipt I looked at the receipt as we also asked why we got Smalls when we asked for mediums. He completely ignored our question and shut the window on us again. The receipt said smalls. When he came to hand us our bags of food we told him that we ordered mediums. He just blank stared us and shrugged his shoulders. We got irritated and said we don't mind paying for it but we needed what we ordered. He walked away again and consulted another employee which looked irritated as well. Then opened the window again and he told us, "Too bad. We can't just ring up the upgrade to the size. We charged you for small." That's awesome customer service right??? Um no. We sat there and told him that that wasn't acceptable and he shut the window, proceeded to make us medium frosties and rudely handed them to us saying "Medium". By this time we didn't feel like dealing with them and left to Mc Donald's where they smiled as they handed us the proper size fries that we ordered. This Wendy's has no respect for their customers and acts like they hate their job. If you hate it that much, find a better one. I won't be going there ever again. read more

Don't know how they stay in business. Won't be wasting my time or money going here. Too many choices for fast food in the area to bother with going to Wendy's again. They're the only fast food restaurant I've ever been to that when you order you're told they're out of that item. This is something I'm ordering off their menu. Slow and disorganized establishment. read more

This place is freaking amazing their food tastes so good oh and to the lady who said why isn't the girl on frys or on burgers not wearing gloves well it's because that cross contamination and they can get shut down for that but yeah they are super duper fast and yeah they are good go Wendy's read more

I had the worst experience at this establishment. They RUINED my entire order. For starters I'd like to say I have a regular routine of ordering a Jr cheeseburger with mayo, pickles, and ketchup. Along with a good ol fashioned baconator fry. Paired along with a large coke. So I pull up and order my usual as listed above. Once retrieving my food from the drive thru I drove off. I noticed they gave me two cheeseburgers and some bootleg version of the "baconator fries" with ALL CHEESE and only two pieces of bacon. EXCUSE ME??????????? HUHHHHH???? WHAT????????? I am honestly appalled. I had two other friends in the car that had a separate order with me. As we checked their food we realized they forgot one of our drinks. Sigh, such a basic move for a fast food restaurant. Get help Wendy's. I also asked for every sauce EXCEPT BBQ SAUCE AND U WANNA KNOW WHAT THEY GAVE ME? NO SAUCE AND ONLY TWO BBQ SAUCES. These dumb employees are atrocious and lack common sense. I also never received a copy of my receipt which pissed me off. I will never be eating here again. read more

Wendy's - Only once piece of bacon - Fast Food Near Me - Cypress, Texas

The best Wendy's in this part of town. Clean and good service. Sometimes, a bit slow when busy, but worth the wait for freshly prepared food. read more