This place is absolutely bomb compared to all of the other zaxbys the lady up front has been here for a while and never fails to make sure my food is right i come every sunday and see her doing the best she can. although today was different she seemed to of been helping two other employees whom might of been new while keeping up with her duties. we need more like her!! great costumer service and will be returning next sunday when i visit columbus again!. As far as the community goes the back always seems so quiet but gets the job done and makes sure my food is plated nicely i don't think anything should be more improved. Everything seems perfect to me!. read more

Seriously displeased with this zaxbys me and my wife have been going almost every single week at least once and not one time have they gotten our orders correct. I don't leave reviews on anything but i'm so heated at this moment because how does one eat zaxbys without zax sauce??? I understand we are human and i make stupid mistakes myself but good grief out of the 26 times we've been since march of '26 . read more

I ordered a Zaxby salad from the Zaxby's on Schaumburg Road when I got it to the house five minutes away, opened it up and all the letters was just soggy. The chicken wasn't even cut into pieces. Those egg roll was just like slop inside of it. I asked for an extra piece of chicken and they gave me some kind of little Tender strip that was fried instead of grilled since Zaxby's was sold to a company out of Atlanta, the quality of its stores here in Columbus has gone to trash. read more

Would literally give a 0 if i could. the absolute worst restaurant in this town, the manager is horrible. waited 40 mins for a mobile order being the only one inside while everyone in the drive though kept going. manager didn't even try and make my food just said he would send a email. the guy couldn't even make food, how is he gonna send an email. absolutely pathetic, do not waste your time. read more

not good when busy they move at a slow pace and they don't read your order right never again will I go to this Zaxbys!!! the fries were the only thing good but they gave me wrong wings forgot multiple things on my order service sucks! don't recommend go to a different location where they actually take pride in they work and can actually read.! read more

The food is never cooked properly. The boneless wings are rubbery majority of the time, under seasoned fries. The only thing good at this location is their cheesecake bites read more

Stopped by Zaxby's after grocery shopping, because who wants to go grocery shopping and go home to cook. Ordered my typical go to, the bbq boneless wings combo. The wings are always cooked to perfection while the fries were a little soggy. The manager was very sweet and let me know there was a wait on my wings. I gave them a 4 because of the fries and I wish the cashier had told me ahead of time that there would be a wait but overall both the service and food was good. Enjoy! read more

Zaxbys - Boneless Wings - 5 - Fast Food Near Me - Columbus, Georgia

Service was slow! Drink machine leaking all over the floor. Staff was not very friendly or knowledgeable.

I ordered the tacos and it ruined my taste for the entire fast food place! It was absolutely disgusting ! Fixed poorly with no filling at all in the taco shells! The chicken did not fill the taco shell and the let/tomato/avocado were nonexistent! Do not waste your money or time! read more

This location has been going down the hill over the past few years. Used to be our favorite- not anymore. Employees are careless. Food is wrong more times than it's right (not prepared as ordered, items missing, wrong items).my last straw was when my daughter went inside to grab a pick up order and walked into the middle of a fight that two employees (two of their cooks) were having with one being thrown over the counter into the ordering area. Ridiculous.Love Zaxby's but this location is ridiculous. read more

A few days ago I ordered a fried shrimp meal. I drove 15 minutes all the way home and it was a chicken finger meal. I called and the manager told me to come back up there in the next week or two to get my food. I accidentally threw away my receipt. I drove all the way back up there to get my shrimp meal and they told me I needed a receipt. I couldn't remember the managers name. I will never be coming back to this zaxby's again. read more

Went though the drive through and ordered food for my family. The gentleman taking orders was very professional and took my order very quickly and accurately. I forgot to order an item and added it at the window and the gentleman added it with no hiss or fuss. Absolutely wonderful service. I did have to wait a little longer for my food but there were quite a few people there. Got home and the order was 100% accurate. The food was good. Overall I was blown away by the friendliness of the staff at this location. Keep up the great work! read more

Was given the wrong food. took over an hour to replace. the staff did not even apologized at all. Will never go back. very disappointed.

Can you give less than 1 star? One of the worst "fast" food joints EVER. You literally cannot ever order there. Sat in drive thru 15 minutes and the line never moved. We along with several others left. This is the 3rd attempt to get food there. I won't return. Ever. read more

The food is very good i must say... but the lines are way too long. we are waiting in line and have been here for 20 minutes. (in the drive thru.) i want to leave but i want my food really bad so i'm gonna stay. read more

The food was cold i asked for fresh fries she said they threw the food away and just stood in the window looking at me. i asked if I could pay extra for fresh food when I ordered but they declined. I'm assuming because they knew they were making NOTHING fresh. A WASTE OF 19 dollars. COLD HARD GARLIC BREAD I asked for crispy chicken it's soggy and I asked extra wet and it's super dry!!!!!! I don't think the american lady understood English since she asked me what my order was SEVERAL TIMES!!!!!! SO MAD I SHOULD HAVE JUST ATE OUT THE GARBAGE CAN AND SAVED MY MONEY!!!!!!! read more

Visited this location yesterday and again today. Both times the drive thru line was wrapped around the building. I went inside today to try and order to-go. They are not allowing for dine in during covid. BUT you can go inside to pick up your online nrder or to pick up a delivery service order. Why can't people place to go orders inside? 4 people were standing around in the kitchen but they couldn't take my order. You are losing a weekly customers now Zaxbys. You obviously cannot keep up with drive thru only orders and none of your staff had masks on save for the guy at the drive thru. read more

Food was good but ATTITUDE & GRATITUDE LACKING... Upon entering the establishment we were ignored right off the bat and were standing right at the counter trying to place an order and was greeted by a unfriendly young lady who didnt even have her name on her name tag and then caught a attitude when we wanted to trade our Zaxby's sauce for ranch and then once again ignored but luckily a lady running the expo line traded it out and also gave us a cole slaw that was forgotten in our order NO Problems and much friendlier than the girl working the counter definitely won't be back to this location for a while unless they get a new person up front that's nicer maybe the trade of the girl that as nicer to the front and put the mean one not working with customers... read more

Zaxbys has awesome food don't get me worng and I know they don't have much staff. But i should be at Zaxbys for an hour waiting on my food I ordered the boneless wing meal and a drink they had me pull up to the front and i'm now getting my food at 9:55 pm 5 min till close time and i got here at 8:54 or so this is an issue. I'm very disapppinted smh. anyway thats all i had to say. read more

This is how I imagine that the chicken at Zaxby's is prepared: First they take the raw chicken strips and soak them for 3 days in a salty, brine solution that rivals the Great Salt Lake. Then, when the meat is thoroughly saturated with salt, they add their special seasonings (99.9999% Salt) and their proprietary Zaxby's breading--DELICIOUS! (99.98% salt) Then they lightly salt the battered chicken before it goes in to the deep fryer to be cooked in fresh salt-oil. What emerges are the delicious chicken strips that Zaxby's is famous for. Just salt and serve! PS: It is recommended that you dip your chicken in one of the amazing Zaxby's salt-dips (Saltmustard, Saltsauce, SaltyQsauce). As a side item, try the double-salt fries with real Sea Salt!!!! You will need to visit the emergency room from salt-poisoning. read more

Just your typical Zaxby's that has a polite staff and good chicken. Zaxby's is the go-to if you're craving chicken in a hurry and/or you don't feel like stepping out of your vehicle. I was going to give them a 3 or 4 star rating since it's fast food, but I'll go ahead and give them a 5 star rating due to the idiot who gives 90% of places he reviews a 1 star. Btw Zaxby's fries is better than all other fast food fries read more

This location consistently gets orders incorrect. Usually the ladies taking orders cut you off before you can finish what you're saying and then it's no surprise that the order is wrong. I've thought about calling corporate several times but decide to see if the next visit is better. It usually isn't. I've decided next time, if it's the same I will be calling just to let my concerns be known. A 'thank you' or a kind employee go a long way. read more

Because of the poor customer service I will never eat at another Zaxby's again!! Food was ehhhh.

Beware of this place. How did they get a good food rating from the food inspector when all I see is everyone playing with their nasty, germs-filled cell phones. They charge you extra for sauce but gave me a half empty cup. The food is too expensive for them to stiff me on my fries. Open your box and check your order prior to leaving the store. Go to Cheddars or Friday's for better wings for your money. Too many young teens who risk your health for their nasty ways at this Zaxby's and the new one on Beaver Run in Midland, GA. Rule to minorities too in Midland because they didn't let my black friend come in for their Open House night. So sad for this to be still happening in our country. I fought for freedom for all..... read more

Staff is always friendly and always accommodating. Food is right on the button. This is our local go to when nothing else in our taste buds are working for us. read more

I had an online order for 20 chicken tenders and six sauces. The sauces I paid extra for. I only received four sauces in total. This location has a hard time counting when it is more than one hand. read more

Yummy food, fast drive thru and orders always right. Addicted to their salads! Of course the birthday cake shake is always good too.

I usually stop here from time to time, food is ok. Their new chicken filet sandwiches, the Sweet and smoky and the southern TLC . When my family and I ordered it, it was two chicken tenders on a bun NOT A CHICKEN FILET That's is FALSE ADVERTISING. Also we arrived when they opened, so it was no excuse. I might return to this zaxbys but no time soon. read more

Went through the drive thru. Person that took the order was very rude with no personality. When I deal with workers I expect to be treated decent which was obviously not the case in this situation. Will not be back. read more

The worst Zaxby's in Columbus, they always mess up my order an I always get old fries. When I ordered the meal, they never wanna give enough fries also, so I have to order extra side of fries. I literally had 10 fries in my tray. They don't give you ketchup an when I ask for other kinds of sauces they wanna charge The only reason this location is doing well is because they are close to public schools. read more

I LOVE ZAXBYS! But I HATE coming to this location. I would rather drive the extra couple miles to AVOID this location. The service is extremely slow. The food is as expected from zaxbys. But every time I come here there's always some rude person at the window. Dine-in service is equally as slow and the employees are equally as rude the majority of the time. read more