Not super busy inside. Most of the customers were using the drive-thru. It was odd. Here it is March and they were playing Christmas music. The women's restroom door wouldn't close all of the way so it could not be locked. The chicken on the salad was hot but the egg rolls was just warm. If we had taken the food home, it would all be cold. I normally only eat the salads and the are worth it if you don't feel like making your own. read more

First of all the messed up my order by one not giving me the right tea I have type 2 and ordered a unsweetened tea they gave me sugar tea and I had a medical emergency due to it and had to go to the hospital and they didn't give me side of fries the service was terrible and ambiance was bad as well they where on their phones not paying attention to the customers and would like a refund read more

Placed an order via the mobile app. Curbside service was good. They were quick and the employee was very nice and polite. The issue was with the food. We ordered extra seasoning on the fries but, received fries with basically no seasoning. I called in and asked for all flats plus for my wings to be well done. Neither happened. I got 2 flats and the chicken was definitely not well done. We also ordered the cheddar bites which are a waste because they had like a tiny drop of cheese in them. I used to love Zaxby's but, this time I felt like I wasted my money. read more

Zaxbys - Fast Food Near Me - Aiken, South Carolina

First time to go to Zaxby's, and this is some of the worst chicken I've ever had. I ordered chicken tenders and they were so dry. I could barely choke them down. I also called and asked if they just had plain fried wings and they said yes just say you don't want with sauce. They also with or without sauce are terrible. read more

Delicious meals, friendly staff, and cozy atmosphere. A perfect spot for a special night out!

Always fresh salads and the chicken ain't bad always fresh salad and the chicken is the best . Nice and fresh. Service is always right on.

Wrong item came, had no forks for salad. Wrong dressing(came with ranch instead of blue cheese. Very disappointing! read more

Zaxbys - Fast Food Near Me - Aiken, South Carolina

The service here is usually good. The food comes out quick. But my boneless wings are always cold and don't have much sauce. The fries are typically soggy. The ambience is nice it's a comfortable setting. read more

New Zaxby's in Aiken needs new management! This location spent a lot of money for upgrades. But very rarely are both of the lanes even opened in the process seems to be even slower than the previous location. They are constantly running out of items as far as the signature menu is concerned. When the lanes are backed up the traffic goes all the way back out into the main road. It just seems like a waste of money to go through this process of upgrading just to not utilize majority of the new upgrades. They're consistently out of the signature sauces, wings, and other items. New management and more employees outside would fix most of the issues. Food taste great and that's about it! read more

food was great as always, and the cashier Lyndsey was so nice and polite, even checked on us during our meal to make sure werent in need of anything else. read more

Slow service via Drive-Thru. Long wait times. Constantly pulling cars into parking spots to deliver food. I would not call this a "fast food" restaurant. read more

I went threw the drive threw and paid for extra zax's sauce but only got one, and ended up with ranch and Carmel sauce that I didn't ask for besides that everything else in my order was fine but I now have angry teenagers to deal with because I wasn't given the 7 Zax sauce I paid for. read more

Just walked into this restaurant (only customers) a young man told the girl at the window that she had customers and she took a deep dreaded sigh and walked to the back. While we were standing there two guys from the back peeped around and one of them spoke out and said "customers are at the counter" needless to say we were still ignored! We waited a little while longer and continued to be ignored. We walked out. All we needed was a few gift cards and could not even get helped. If the girl didn't want to be there by all means call out! CUSTOMER SERVICE does not exist in the restaurant! read more

My Fiancé, sat for food for over 25 minutes! was at the window for 10 minutes didn't take payment until after giving his food already , waited another 10 minutes for just drinks...the worst service we're received from any zaxby's. read more

This zaxbys is the best I have been to by far. We are from out of town for a baseball tournament. Zaxbys is always know for quick and generous service but the manager at this one today was by far excellent as his job. I am a director of food service and he has great people skills. The building was wrapped with cars in drive though the line was out the door for dine in and take out yet he still got customers through the line fast and food out of the kitchen fast. While running around from ringing up people at the register from expo at the window to assisting the kitchen he continue to talk to the customers and this to me goes a long way. He was always talking to the kitchen with great encouragement letting them know they are doing a great job! Way to go Aiken Zaxbys! I believe his name was David! read more

How can you NOT love Zaxby's .... The fried chicken, the ZALADS (similar to a Salad, but with a "Z").... the crushed ice that comes out of the dispenser in those little hail like pellets. Zaxby's I'm in love with your Big Zack Snack... It used to be $5.71 with a drink.... did I just admit I knew that??? YIKES! read more

Excellent food! Always love the cool decorations on the wall! Will definitely eat there again. Rated 3 stars as it is certainly not fine dining, but it is great for a quick bite to eat when you want to sit down and hang out for a few! =) read more

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I visited Zaxby's in Aiken this evening. I am from the area, but have never been to the drive thru at this establishment. The young lady at the drive thru was very rude. When I said thank you she turned away and did not respond. Also, I ordered the 10 piece traditional wings and only received 8. There was no celery with my wings which I thought always came with wing orders. I will choose another wing place from now on! read more

The food at Zaxby's is good. The service is ok depending who you get. But, one of my all-time pet peeves when going through the drive thru is when they hand you your drink and it isn't filled properly. I ordered a large Dr. Pepper and get the drink handed to me with about 2 inches empty from the top. Seriously, folks. Top it off, already! read more

Zaxbys - My large drink I ordered in the drive-thru that was missing about 2 inches from the top. Seriously, Zaxby's? Top off your drinks already! - Fast Food Near Me - Aiken, South Carolina

I just visited the drive thru on Whiskey Rd. in Aiken, SC. Wanted to order online for delivery or door dash. Couldn't do either. Wouldn't let me create an account. This is not the first problem I've had at this location. When I said something to the drive thru attendant about how I couldn't order online for delivery, she said " Well it's ALL CORPORATE" Do better Zaxbys!! You have a hell of alot of business to be pissing off customers! Just sayin! read more

Have only visted here once but that one time was a great experience! We showed up after my baby doctor appointment as soon as they opened I want to say around 10:30am. Anyways we were greeted by almost everyone behind the counter. The cashier was so nice and helpful. Brought our food out to us. Food was great! I went back after I ate and we both got milkshakes! And everyone told us bye as we left. It was just a very friendly atmosphere that you don't always get! read more

I went in To Zaxby's in Aiken to tryout their. New chicken sandwich. I went in because I thought it would be faster. I counted at least 9 people working there. They had 1 person working the register. As a I waited on my order, I went to fill my drink cup. Their fancy auto fill machine was not working, so I settled for iced tea. The line was getting longer and the young woman was in the weeds. Water was all over the floor around the drunk area. Eventually 2workers came out to move the water around with a mop. As I waited for my order, a woman with a manager tag slowly left the restaurant. During this time there were 2 more workers trying to figure out the drink machine. Finally got my food and left. The sandwich was over done and too salty, the lettuce was limp. The fries were cold and limp. I doubt I will go back. When a manager leaves without making sure the equipment is working, the water off the floor (hazard) and drive thru people screwing up orders-- it's not a place that will get my business. read more

So I've never had Zaxby's before today so I hope this review does it somewhat justice. My friend recommended it to me saying it was on par with Chickfila and I love Chickfila. So we went thru the drive thru late at night and I got the Nibblerez which were basically 3 mini chicken sandwiches with some zesty Zaxby special sauce. It came with fries and a drink for the combo. The order came out quickly with no hassle and no issues. I came promptly to the hotel to take my first ever bite of chicken greatness....and I was not disappointed in the least. Each bite was savory and I wish it wouldn't end. Each bite had also just enough sauce to give the necessary flavor to continue chewing and keep eating. However the one thing I would say wasn't expected was the fries. Despite what my friend lauded them for, these fries seemed soggy and a bit overdue on being in my stomach. That being the case I think it was due to being late at night and the time we went that was their overall downfall in status. But overall my initial experience was an overall success and will definitely go back to try some more of their delicious menu items! read more

Dirty restaurant, crazy small parking log, idiotic staff. Worst Zaxbys I have been to. Usually I love Zaxbys, avoid this one. Chicken was under cooked, salad had dirt in it and limited cheese. Avoid this location. Edit: About 30 minutes down the road my daughter puked up her dinner. Bad chocolate milk? Bad grilled cheese? No fever, no symptoms, just a bucket of puke. Again, avoid this location. read more

Not bad for fast food wings & chicken but if you are looking for gourmet wings a wide variety of flavors pass this place by. The French fries are good & love the Texas toast. They have pretty decent salads as well. read more

I can't fault the food....the problem is getting the food. The online catering order system will only let you order food for the same day. I was trying to order food four days early for Mother's Day. Since I couldn't do it online, I called the restaurant and tried to place the order on the phone. The young person who attempted to help me didn't know the catering products. After 10 minutes of being put on hold several times, I told her I'd come place the order in person, which I did. I personally handed my printed out order to the manager, and he assured me he would report the online ordering problem and have my food ready on Mother's Day. One hour before I was to pick up my order, I got a voicemail telling me that my order was canceled because I hadn't paid for it in advance. At no time while I was in the restaurant giving my order to the manager did he tell me I need to pay for it. So, I had 12 people at my house waiting for food, and no food was available. Someone supposedly from upper management called me a couple days later, but he was more interested in defending his employee who had already told him several falsehoods than hearing what really happened. Absolutely the worst customer service I've ever experienced in any retail situation. This was an $80+ order. Unfortunately, this Zaxby's has lost my business forever. read more