Went to the Krystals in Whiskey Rd in Aiken, SC to order a chili... I received half a bowl of chili and called the store, but no one would answer there was only 1 car there before my daughter left(it is never busy there). I called the second time and someone answered....they then hung up on me when I asked for a supervisor. I then called back and asked for a supervisor again, the young lady said: CAN YOU HOLD ON?? I said yes... I was on hold for a while. When I called back again, I asked if it was possible that I can speak to a supervisor,she said yeah... when I tried to explain the issue she yelled ma'am I cannot hear you and it is loud in here! I then spoke louder and told her that I had half a bowl of chili and spent about 4 to 5 dollars on it. She said no you did not... I was here and he filled it up. I said ma'am yes, it was half a bowl...what happened to the rest of it if he filled the bowl? she said ma'am I do not know! I then told her I did not get a receipt to bring it back. She said no it was not half a bowl because I was here and half of it dripped out of the bowl. She then heard my daughter make a sound and I told her to wait a minute you just told me I was lying about how much chili was in the bowl. She then became irate and said I cannot hear you because you are trying to argue with me and yelling at me! I said you just told me that it was not half a bowl then stated that have of it dropped out. You also told me to speak louder because you did not hear me.
She then said you want to come to get the chili? I asked if you want to come back! I then told her no I do not trust you guys... I need your name and the store number. She then started telling someone in the background she do not have time to argue with this lady about a bowl of chili do you want the chili or customer service? She said then she told the person(I got it) she then started fussing again... I am trying to make 34 krystals and do not have time for this, she is lucky I am not(she mumbled intelligently). She then continue telling the person I remember I use to curse people out all the time at Mc Donalds. I kept saying hello on the phone to get her attention back to me. She kept talking to the other person and she was in speaker so my household heard the disgusted things she bragged about doing. She then said to me, you keep arguing with me ma'am what you want? I said to her, I keep asking for your name and the store number. She then kept ignoring my request. I said this would have been over with if you answered my questions earlier without talking to the people in the background. She said I was not talking to people in the background and I do not have to district manager's number. I told her if you were listening I asked several times for your name and the store number. She kept talking over me, I said why you would not give me your name ma'am...she said it is Keisha Walton, then started rambling about she do not know the store number she is new and had only been here for 2 weeks.
I will continue dealing with the Krystals in North Augusta, SC, the food is fresh and service is fantastic not dealing with nasty people just to get a full bowl of chili. read more
