07/24/24 - IN W/THE OLD OUT W/THE OLD. The new flagship Zara's is still in located in Old Orchard. What a remarkable difference. Zara's always had a variety of nice clothes but this new store located to the south of the old store is on a different level. The new flagship store has a beautiful exterior facade. The clothes and displays are all new and beautifully laid out. The have a nice assortment of clothes along with/a whole slew of reduced price discounted items on racks & along the walls. read more

See all

What a difference a new venue and decor make to my perception that before, Zara was viewed as cheap Euro-knockoffs and now looks surprisingly modern. The Men's section is a little more than a third in floor space--a remarkable size compared to what we usually get in other clothing stores. Throughout the store, the lighting is better, the racks are spaced out, the clothing is grouped in style and not so randomly placed as in their previous location. Zara and H&M are closely linked, style-wise, but Zara has better quality, and thus, higher prices. I appreciated two salespeople asking me if I needed help--better customer service to go along with their spiffy new location. read more

See all

The customer service in this Zara is beyond awful. While leaving the dressing room I handed my unwanted items to the employee. She had an attitude and said she would not accept the clothes unless they were on hangers. The clothes I had were pants and were not even on hangers. I checked my items out and had an issue with the machine. Again, they gave me attitude when asking for help. read more

To corporate people, as most of your store is directed towards women's shopping, guys some times need a place to wait for their girls to shop and having your security guards policing the guys not to lean on your display tables is very uncomfortable and embarrassing as it happened to me in front of my girl. So please assign a sitting area for the guys to wait just like Aritzia has in all of their stores! I seen plenty of space in yours, that will save a lot of awkward moments for your shoppers and security guards. Thank you for your attention to this important matter. read more

Nice design clothing for both men and women. Affordable clothing. I like most of their style. Both casual and semi formal read more

See all

Any realistic review of this place in early 2022 would really just be beating a dead horse, it really is as bad as the other reviews say. So I'll stick to tips I think will hopefully help if you visit the place. When I went they were still limiting the number of people they would let in the store at a time, so I'd say avoid this place if it's really cold out. The line outside moved pretty slowly. If you're heading in there to do a return from an online order, just know as of Jan 2022 or maybe earlier they can't give you a return receipt in the store for items you bought online. You can still return them in the store but you won't know how much money you got back from the return until later on. And they said there's nothing they can do about it. Also the majority of the people were there to return stuff not to buy new stuff, so I'm wondering if the stuff just looks a lot different online. I'm giving 2 stars instead of 1 bc I felt so bad for the people working there who are clearly not in a great place work wise. read more

Zara - Jan 2022 - Huge line to get in, big messy piles of clothes inside, & only 1 staffer working the registers. This place has seen better days - Men's Clothing Near Me - Skokie, Illinois

I returned a top that I purchased online and never received a refund. I have now been in contact with customer service for over 2 weeks and every time I call they keep telling me it's being looked at by a specific department. I have been going back and forth with them for over 2 weeks for something that should just be a simple refund. Won't shop here again read more

New location! Great, big and very Europe! I love it! Congratulations! Finally nice store! read more

See all

Why is ZARA the ONLY store that ALWAYS claims to have staffing issues?! Their fitting rooms are always closed, and most of their registers are closed. What is going on! As a consumer, I think twice about shopping here because I know it's always a hassle!!! Pictures- a full line. I have 4 people standing in front of me and I have been in line for 28 minutes- why is this normal for ZARA! PLUS now they charge to ship product back... get your business model in order! EDIT- it won't allow me to post the video! Clearly Yelp knows this is an issue for this!! #frustrated read more

0 sense of urgency... super rude. Not coming back. Would rather spend my money literally anywhere else.

Buyer beware: This company has an extreme policy with returns, and they don't care if you spend a lot of money and want to return one unworn, tagged item. 5 days over the return date and they treated me like a criminal the way they talked to me. Management was rude, wouldn't make eye contact and yelled when I asked questions. Never are they getting my money again. Fast fashion garbage. No quality here. Look elsewhere. read more

Worst customer service I've ever experienced in my life. My girlfriend bought me a sweater and obviously she's not a man to wear it and try it on. When I went home I took off the tag to wear it and realized there was a hole and a stain mark on the shirt. so I went back and asked the manager to just exchange the item out for the same item and he would not let me exchange. He advised me to call customer service and customer service that if they can't exchange it at the store they can't do anything for you. Now I'm stuck with a sweater with a hole in it. Future note to anyone who shops here, INSPECT WHATEVER YOU BUY OR ELSE THEY WONT LET YOU EXCHANGE OR RETURN! read more

Worst customer service I have ever experienced, ever! Unfortunately, this is the only Zara around me so I'm forced to go to that location and dread it every single time. Typically they only have one register open and at least 20 people in line. It takes forever to check out and whoever's at the register is always extremely rude. Definitely do not recommend it. Go to a different location if you can or order online! read more

How about zero stars option? Fine but they don't deserve any. Horrible customer service !! Ridiculous wait time. They send you upstairs for order pick up so the downstairs looks like they are actually working behind that register. They also only take returns upstairs! Waiting at least an hour to pick up merchandise to find out they can't find it. I saw at least 6 associates just walking around not doing anything at all not bothering to open another register. No one was helping the one associate who was taking returns she had to put everything away on her own with at least 15 people waiting in line. Poorly displayed disposable clothing !!! Never shopping there again. read more

I was in Yesterday shopping. Lovely store and worker Tomas was a delight. While in the fitting room I over heard a women yelling at him for him denying her access to the Handicapped room bc it is reserved for customers in wheelchairs or mothers with strollers. Of course the women got belligerent and upset she did not get her way but Tomas had offered her mother to stay seated in the large room and have the young women change in the smaller room as a compromise. The women then started yelling at him in his face. People are so entitled these days. I commend Tomas for sticking up for customers shopping with disabilities. I tried to speak with a manager after the fact to stand up for Tomas but could not find one. read more

Worst customer service ever. Deserves 0 stars. The associates were all rude, no one was helpful. I went to checkout with their automatic register, I have never experienced before so I was kind of amazed when I put my 3 items in the bin it registered 3 items, it prompted me to pay with the credit card machine and this whole time there is a processing signal on the screen. After inserting my credit card I was confused why it didn't ask me for a receipt and it said transaction complete and the 3 items appeared on the screen and they weren't my items. I asked for help with the associate since I wanted to pay for my 3 items as marked and not random 3 items. The associate standing over there couldn't even do anything to pull up a transaction without a manager... what is the point of you standing there...and needed to get someone to help. Before she got a manager another associate walked up so rude and immediately accused us for using the system wrong but how are we supposed to know if there are no instructions and have never done it before. A manager, Julia, in the kids department came up and tried to pull up the transaction and she said the system voids any item that is removed from the bin but I said it didn't it had me pay and she so heartedly believed the system is correct and the items void. I showed her on my bank app the transaction went through and she said she promised the pending charge will go away tomorrow I just have to believe her and I said if it doesn't she said dispute it with my credit card. I asked if she could counter the price of my items so I could just pay the difference of what I actually owed and she said no. She then sat there to watch me check out my actual 3 items and make another transaction. I asked her to check for both transactions in their system as they both show up pending on my credit card app. She couldn't find either transaction then. I didn't feel comfortable walking away with anything. Another manager, Omar, tried to help and tried to explain over and over how their automatic register works and will void an item when removed but it did not work how they described it. He scanned all the charges that happened in the store for the last hour and couldn't find either the supposedly voided items and the actual items I bought. He then said the pending charge will go away too and if not file a dispute with the credit card and he can file an incident report. Stood there for 30 mins trying to get any evidence and kept telling them to pull up the cameras to show that those random 3 items were not in the bin when I walked up and they wouldn't, they just kept saying they promise and to believe them the charge will get voided. Anyways a few days later the pending charge went through and I tried to call the store but of course the number is disconnected. So I filed a dispute with my bank and Zara came back and countered. They are liars. Don't give them any business. read more

Horrible customer service! If you want to be followed at your heels throughout the entire store, then this is the place for you. They won't bother to ask you if you need help. They just stare and follow as if they're trying to pick pocket you or smell what perfume you're wearing. Creepy . I was trying on a jacket and I swear the associate wanted to crawl into with me. I put it back and walked out, so uncomfortable. Let's not get into the price of polyester/ acrylic clothing! I don't understand the hype, you can get the same or better at Express if you're looking for something causal at a good price. read more

I want to thank Alex working in the men's department with his exceptional service and help with educating me on Zara's value and sizes . It helped me significantly to make the right selection on what I was looking you. read more

The selection here is nice. But comes at a price. Much of the staff is rude. There is never enough staff working and the lines are always horribly long. First you wait forever for a fitting room and then wait even longer to pay. The have a guy guarding the door and won't let you in 10-15 minutes before closing. Even when I drove all there way there and got there in time to make a simple return and was there well before closing. I suppose if you're going to shop here keep it in the very early weekday hours read more

If you have a shopping problem and want a place that will cure you from it, this Zara location will do the job. It is as uninviting as Chicago Red Line, as understaffed as hospitals in Poland and as messy as Brangelina's divorce. Is the manager on maternity leave without a backup? I like Zara. Every once in a blue moon I find an item that is worth the search. One that fits and gives me an edge. And let me tell ya, it would not be found in that location. On State St. and Michigan Ave. are the 2 stores where once can enjoy shopping at Zara. Go there instead. read more

See all

If i could give 0 stars I would! My boyfriend purchased a bunch of items for me prior to Christmas and I wanted to return the items that didn't fit. Since it was passed 30 days they wouldn't take any of the product back. had the receipt - all the clothes had tags on them everything! no store credit or nothing. I understand a 30 day return policy but no exchange or store credit? come on! My boyfriend was trying to do something nice - he can't try on the clothes for me. Absolutely ridiculous. I will NEVER shop there again. Manager on site was also terrible to speak with. I work in sales/customer service and we would NEVER be able to treat our customers this way. DO NOT SHOP HERE if you ever want to return something. Also quality has come down - feels like every time i stop in there its more of a Forever 21 vibe lol. Might as well go there since their prices reflect the quality! read more

This place is hell on earth. All Zara locations in the Chicago area are. But no one was as rude as the one of two women at the register. I have gone four times to different Zara locations to return two items. Two times, neither city stores were not accepting returns because they were short staffed and lines were too long. The third time I forgot my credit card so I would only get store credit, which I didn't want. So I came to old orchard. Line was still long, I waited. I knew I was a four days past the return date but was hoping someone would have some empathy and try and help. Not the person at the counter. She kept talking to me like I was five, snipping that "they have other locations" and "we're already in June" so I couldn't return. I told her I understood and that I had already been to both other locations in the city. She snapped at me "it's strictly 30 days. You should've returned it earlier." I work during the hours this store is open. They don't take online returns. Coming to Zara is impossible and waiting in lines is worse than Disney because at least you get a fun ride out of it. read more

I had very bed experience at Zara, Skokie, Il. I was in line for over 45 min. The line did not move at all because there was only one register working and people were returning a lot of items. Along with that the one cashier was working super slow and when we complained to for someone to come no one came. There were also clothes all over the floor - very bad management. read more

See all

The lines here are horrendous and the fitting room is rarely open. Organization of clothing items could also be better. However, they have good products and there are occasionally some good sales. read more

Amazing service! The team at Zara is professional, and I always leave feeling pampered. Highly recommend ! Thank you Kuchena!

Also followed around the store...very uncomfortable shopping experience. I agree with the last review of being followed. Sad.

Omg I went to exchange some clothes and the boy told me to take off the hangers from the clothes!!! Wtf!! I'm I in a third world country! Zara you really need to work on training your staff on how to be polite to your customers. I spent over $500.00 at Zara store. I will never shop here again! So rude! Please train your staff on customer service skills!!! Smh read more

Zara - Men's Clothing Near Me - Skokie, Illinois

See all

I have to say I've been to numerous of Zara's around the world and have never been to a Zara so messy,dirty and disorganized. There is clothes all over the floor at every displays. Workers talking about how board they are with nothing to do. Also this Zara has the rudest staff I've in countered in any Zara. I had come in a few months ago and the place was also a hot mess. I thought maybe I came on a bad day. I will never return to this Zara. The pics I posted were just from one area. The whole store upstairs also looks just like this. My rating is for this location only read more

See all

I went to the Old Orchard location hoping my experience would be better than the Oakbrook or Woodfield locations. Unfortunately I was wrong. Typical of Zara it seems, are long lines of people waiting to check out with one person at the register taking their time. Sales associates are difficult to approach and not very helpful. There' no need to repeat the many reviews left here. Hopefully Zara turns things around, sooner rather than later, before people just get fed up with their nonsense and stop shopping there. I know I'm done! read more

If I could give it 0 stars I would. The staff is absolutely mean and the register is always close, only one person while the line is huge, there is always a mess in this location, fitting rooms are always close and there is absolutely crazy to try to return something here. Don't recommend it read more

I recently went into this Zara due to the raving buzz on TikTok and Instagram about the size of the location. I was met with chaos because of the amount of people and clothes I had to sort through to see what I wanted. Thomas was such a great help and allowed me to search for more modest clothes that fit my budget. I am a Muslim woman and it's harder for me to find clothes I feel comfortable in and he was such a great help. THE EMPLOYEES HERE ARE STELLAR EXAMPLES OF HOW A CLOTHING COMPANY SHOULD HELP YOU PURCHASE CLOTHES Don't listen to the Karen's in the reviews. read more

Bad experience at this store. A floor employee named Thomas seems to enforced store policy with people he feels he should. A white man was sitting down for a quite a while on a small clothes display. He leaves then and I'm with my mother which is 80 and got a bit tired of standing I tell her to sit down a little on the same display. Mr. Thomas (white man) appears and tells us that we can't sit on the display. Don't get me wrong I totally understand it's a store policy but when he enforce it only with certain people (Ethnicity) in this case, doesn't look good. I thenTold Thomas how I felt about his actions and he spoke back to me with none sense. Doesn't look good for a Spaniard corporation doing business in United States. read more

Update your hours idiots. Just wasted 30 minutes of my time driving out here. It's a simple thing to do, update your hours. Guess management doesn't care about misleading customers and wasting their time. No wonder this location has a horrendous rating. read more

Terrible, 20 people working there but only 2 registers open. Poor management. Lines too long. Point of running a business is to make money, but so many people fed up and leave. So therefore you are losing money. read more

To this day I still haven't bought anything from Zara! The one time I did, I returned it a few days later. I don't know. There's something about Zara that's not jiving with me. Maybe it's the styles or it's the slightly high prices that's making me not buy anything at Zara. They do have sales every now and then. They had a lot of blouses for $9.90 which is pretty good. It was pretty messy though, and it took a lot to sift through. read more

Not like this chain gives a crap because it's a mass production chain. And their employees are usually in a bad mood which says something. But I just walked from a purchase because they had only one register open with a very very long line. Come on! It's 2022 have a kiosk where the employees can take credit card transactions. read more

Had to speak to four different people, waited in line and went upstairs before someone got my order. This was my first time shopping at Zara and I doubt I will again. read more

Worst retail store I've ever encountered. I bought a coat last fall that shed like mad and they refused to accept my return. I mean the coat shed all over my pants, purse scarf - everywhere. They mailed the coat back to me in a ripped up box and the coat was just tossed in and not even wrapped in plastic so it got dirty in transit. I immediately disputed the charge and my credit card co. accepted the dispute and I wasn't charged for the coat. Now I can't order anything from Zara online until I pay for the coat. The coat that sheds. They can't even STAND BY THEIR OWN PRODUCT. Well you lost my business since I really do like your jeans. PEOPLE STAY AWAY FROM THIS JOKE OF A COMPANY. Bye the way, when customer service called me to tell me my online order was cancelled, they didn't care at all to hear my side of the story about the coat and try to remedy the situation. They were happier with just losing a customer. Bye bye Zara. Your service sucks. read more

Selling perfumes with broken seals then refusing to accept them as a return is unbelievable. Not only management but associates are just as bad read more

This place is a complete dumpster fire. I've been to many Zaras but have never experienced one like this. There were piles and piles of unfolded clothes everywhere and everything was disorganised. It looked like a tornado had torn through the store. After finding a shirt from the clearance rack, I went to try it on, but all of the fitting rooms were closed. Then I spent 20 mins in the checkout line only to be charged TWICE what the shirt was listed for. Senior management really needs to investigate this place. read more