Need 5 negative stars!!Customer Service: I had difficulties in reaching helpful customer service representatives, agents being unhelpful, slow to respond, and unresponsive across phone, email, and live chat channels. This is a corporate plot to trick buyers out of their money and the agents are dupes unaware of this. The binder they read out of is meant to be vague and favor the company Zara over the customer. Zara corporate has disconnected their phones to headquarters the stores dont have it either. The stores cant refund or find receipts if the text/email only receipt system fails (as it did me). I cant return a jacket I dont want because their system failed, but I charged it and have tracking at my bank. Zara will not use my bank information to give me back my money. Shipping and Delivery: I was told my order was not there when it had been in the store the entire time- information not being applied correctly. In-Store Experience: In physical store they try so hard to accommodate gave me customer service to call since the corporate headquarters created a system to provide poor service. Product Quality & Sizing: the jacket received is a small or medium I ordered xl sizing the state on the site they have inconsistencies. I asked that they send me a new xl size at their expense. The Dupes often look like the real designer duds, that the draw! This is how they get such low ratings and stay in business. It's often not the stores fault, its always corporates fault!! read more