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    Renee L.

    It is INCREDIBLE how incompetent all of these employees are. Literally if you want to waste an hour of your time standing in line then come here

    Long long line with ONE cashier, on a Wednesday morning right after they opened... ugh.
    Rhonda J.

    I love Zara merchandise, but the employees at this store are terrible. Slow, rude, and can't handle the volume of customers. I used to work at H&M for a year, so I know retail, and how it's supposed to work. There is NO excuse for this! I waited in line for over 30 minutes just to purchase two items, because they only had ONE cashier working the register. I don't recommend this location. Order online!!! Don't torture yourself!!!

    So messy!

    This Zara is the most unorganized and one of the most irritating stores to shop at. First off, once you walk in the racks and tables of clothes are messed up like you going dumpster diving. I was trying to find this top in my size and it took me 15 minutes just to find it, absolutely ridiculous. Then, I wanted to try my clothes in the fitting room, but yet it was closed for no reason. The worst thing is, that the line is extremely long. You would be thinking, "Are the clothes really worth the wait?" Unless you want to wait 30 minutes - 1 hour then sure!! By the time you get to the register, the staff is horrible with crappy attitudes, slow asf, and chit-chatting with one another.

    Huge line in a store!!!!!

    This huge line is staying for returns and purchase. I asked a manager (male) at the store today 02/11/2022 why there is only one cashier and he said "How do you think? If you think that we have more than ONE cashier in a store, it's wrong". His answer was rude and careless. I said that this is ridiculous, and he said "I know ". I will not but any stuff from Zara anymore, it's waist of time, and the service is disgusting!

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    11 years ago

    WORST customer service ever. Just do not shop at Zara because you will regret it and at that time you can't do anything.

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    17 years ago

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    14 years ago

    I had a great time shopping at Zara today at the Natick Mall. The selection of pastels was excellent, everything was very reasonably priced.

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    Page 2 of 2

    Ask the Community - Zara

    Review Highlights - Zara

    This Zara has to have the biggest menswear selection of any Zara, other than Yonkers, NY and the flagship, on 5th Ave in NYC.

    Mentioned in 2 reviews

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    Natick Mall - 6/28/2024

    Natick Mall

    (325 reviews)

    $$$

    Natick Mall has really changed since when I was a child. It still at heart is a mall, but now it…read morehas lots to offer. I think the most prevalent thing I've noticed is how there are a lot of entertainment options now. Dave and Busters was the first to open, followed by Level 99. Now there's also a Puttshack and a Bosee Pickleball club. I think this adds a layer because it turns into "just a mall" to a social gathering spot where you could shop, eat, or have fun. There's something for all ages with this. Now when it comes to the shopping, there's still your average clothing stores, there's beauty and jewelry stores like Sephora and Pandora, and also a Macys if you want a department store. There's also a wing with more high-level luxury stores, like a Zara, Louis Vitton, Tiffany, and David Yurman. I think this area is nice if you want luxury but not to travel into Boston. There's a lot of empty stores in this wing too so hopefully they get filled soon. Food options are good too, they have a food court, Cheesecake Factory, P.f. chang's., California Kitchen pizza, and the food inside of the entertainment places too. Overall this mall has been renovated a lot, and I think for the better. It encompasses a lot and you don't have to come here just to shop, but you can if you'd like. I will say though they have plenty of parking which includes free garages, people are still unkind around the holidays and you might be circling around for a while before you find a spot. Parking is always hard here no matter what and I know people who avoid this mall because of it, which is sad but I get it. I heard if you come on a weekday morning it's better.

    Nice mall, very clean. Parking deck is configured so entrance into the mall is easy. Good variety…read moreof stores. Food court is nice and clean with plenty of good options. Maybe the cleanest mall I've ever visited.

    Fancy Pants - Front Step Entrance

    Fancy Pants

    (61 reviews)

    $$

    Absolutely love this place! Have gone a few times and found great selection from winter gear,…read morehalloween pjs, cute Christmas sweaters and even toys. The service the staff provided is wonderful and everyone is very kind.

    I've driven by here multiple times and finally stopped in. HUGE selection; almost too much, as I…read morewas barely able to fit a small umbrella stroller through the aisles. I'm a stay at home mum- I'm not working, so buying 5 articles of clothing and then some for $85 is a little insane. I only make $50 a week from my husband to spend on whatever I'd like. That's my issue though but to spend almost 2 weeks of allowance on minimal items in not so great condition? It makes me feel sad but I'm sure my toddler will love wearing them. So, thank you. I am still disappointed in the value of the old clothes and the new- as they're all far too expensive for the condition they're in.. and the new are more expensive then when they're new. I know your business has to make money, but the whole point of a hand me down store is to make sure your items are affordable. Unfortunately, I probably won't be back until prices lower because I just can't afford the prices. I've read many wonderful reviews on here and maybe it's good for some and then not so good for others. The owner was so funny and sweet and she helped us tremendously through the store and out. Something to note; I had my stroller, so I just want to point out this establishment is not wheelchair assessable from the front of the store. Not sure about the back though. I know you're doing the best you can with what you have, but would you please consider making this space accessible to all? Thanks again!

    Zara - womenscloth - Updated May 2026

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