POOR POOR CUSTOMER SERVICE! TAKE YOUR BUSINESS ELSEWHERE!
I went to purchase 4 bottles of ginger lemonade and decided to order wings and corned beef rice.
I asked the cashier if the wings were fried with flour and she said "no we don't use flour". Ok, so I decided to order the fried lemon pepper wings instead of the grilled wings along with the rice.
I paid for my order, took the lemonades (that the cashier placed in a bag and placed on the counter).
I took the lemonades and went to wait in my car since she told me it would be about a :15 wait.
While in my car, I reviewed my receipt and noticed that I was charged for the food only and not charged for the lemonades.
When I went back in to pick up my food order, I informed the attendant that she did not charge me for the ginger lemonades ($7) each, then she sheepishly acknowledged and accepted my HONEST payment.
I then waited another 5 min for my food to come out..... the place was empty and definitely not busy.
Before my food came out, I suddenly began to smell something burning (as in burnt food). A few minutes later the cashier came out with my order, tied up in a bag. I thanked her and left. When I got in the car, I decided to open my bag of food to at least taste a wing before I continued running errands for the day.
I noticed the 5 wings had a burnt crusting on them. I bit into one of the wings only to find out they weren't fried as I ordered.
I went back into the restaurant and told the cashier that I ordered lemon pepper fried wings not grilled wings. She debated with me, and told me that I ordered grilled wings. After I reminded her about our earlier discussion when she said they don't use flour on their fried wings, she walked back into the kitchen and began talking very loud, informing the cook that I wanted fried wings even though I ordered grilled wings ( LIES)!.
I could hear the cook yelling about my order and came out of the kitchen along with the cashier and told me I couldn't get a refund because I bit a piece off of ONE chicken wing! Granted ,I NEVER ASKED FOR A REFUND... just wanted what I ordered!
She and the cashier began yelling at me aggressively as if I stole something! I could not believe this was happening!
I reiterated what I ordered and was shockingly surprised that she kept yelling that since the chicken was bitten off, I could not get it switched out. So was she going to give the chicken to someone else who may come in and order grilled chicken. I could not understand that logic. So instead of arguing with her, I returned to my vehicle and brought the lemonades in to return them for a refund. Why did they tell me I couldn't return them because I left the store already.
I have Again, I thought I was in a whole different country where the rules are very different when it comes to customer service and hospitality.
I have supported this restaurant with business for the past year and today was the LAST DAY!
If you're looking for good customer service and the expectation to receive what you ordered, ZANZIBAR CAFE IS NOT WHERE YOU WANT TO GET YOUR AFRICAN CUISINE. The cook was ANGRY, RUDE and DISRESPECTFUL.
The poor cashier ( who was initially nice) was trying to save herself by joining in and learning rude behavior from the cook. AND TO THINK, I CAME BACK IN THE RESTAURANT AND POINTED OUT THAT SHE HADN'T CHARGED ME FOR THE LEMONADE!
I guess it doesn't pay to be overly honest ALL THE TIME! read more