Great spot for outerwear. Beth made sure to go above and beyond when helping me purchase a…read morePatagonia rain jacket. Will return!

I have been shopping at Natures Closet since it was in Bennington. I followed it to Williamstown…read morewhen it moved and have seen numerous ownership changes. Somehow, the store doesn't think it necessary to distinguish between mens and womens apparel. Many womens athletic clothes don't use numeric sizes anymore, using S, M, L. It can be difficult to recognize that one rack has mens and the next one womens This morning I went there to get some shirts and a fall jacket. My shopping was interrupted by a saleswoman who asked me if I was looking for mens clothes. This after I had been in the store for a good ten minutes, mistaking some racks for mens and vice versa. I said I was. She then proceeded to try to explain where the mens clothes were. I didn't quite understand her and needed clarification, what racks are for men? For some reason, she took umbrage at my confusion and replied dismissively about one side of the store being for men. I asked if it included the wall racks. She said the right side of the store was for men, giving me the impression that helping me was low on her priority list. When I said, of course, all stores are men on the right and women on the left, another saleswoman chimed in with an "I beg your pardon." So I repeated myself. I had two shirts worth $200 in my hands and had come in prepared to spend at leadt that much, but after the attitude and treatment I received, I decided to buy what I had and leave. At the counter the saleswoman folded my shirts and then just stuffed them in the bag. I've been shopping here for nearly twenty years. Never again and I will tell everyone who will listen to me about this experience. Shabbiest treatment I've gotten from retail in decades.

Friendly and welcoming staff. Great service from Wendy.She stuck with me to the end to fit my 60+…read moreyr.old feet.She was a blessing to me.I left the store completely satisfied with my purchase,and so glad I didn't feel like I had settled for shoes that" would do". Thank you! Ann W.

I was looking for a specific boot that ended up being on backorder. I was set on wanting this boot…read moreso I placed the order anyways. Their estimated arrival time was right on with what they told me. I actually got the boots delivered to my house which was a few states away faster than I expected! i was very satisfied with the service and will absolutely look to them for future purchases!

We are so lucky to have such a great shoe store right in the heart of Great Barrington. Barbara…read moreand Mike are so knowledgeable. I've been there many times for new boots, shoe repairs and even had a leather belt shortened. Highly recommend!

Fixed my snowboarding boots quickly and did an amazing job. Great staff and service. A+read more

I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

I was very disappointed shopping in your store today, and I really have to share it so that maybe…read moreyou can make adjustments in your customer service. We always try to buy local instead of going online and made the half-hour trip hoping to give you our business. My boyfriend came across a shoe he liked, and we were confused because there were no US sizes listed on the boxes, nor a conversion chart anywhere nearby. I saw that the one staff person on the sales floor was with another customer, so I waited until she put on a video for him and while he was watching it, I asked if she could tell me what a US size 12 would be in the European size. She cut me right off and said I can't help you until I am finished with this customer (who was watching a video). I thought, surely she doesn't understand that I just need to know a size so we can find the shoe ourselves. So I politely said, we just need to know the US sizes -- it was barely out of my mouth when she once again curtly admonished me to wait until she was finished with this customer. I was rattled because I realized she couldn't possibly have even listened to me -- no one would ever make a customer wait indefinitely for such simple information. But I wasn't about to ask a third time. We ended up Googling the answer while standing just 5 feet away from her. Later we saw a chart 3 aisles away she could have directed us to. But most of all, we felt humiliated. We really felt we were so unimportant that a customer watching a video was more deserving of assistance than we were. So I did something I hate doing -- I took a picture of the info on the shoe box and we ordered the product online right there in the store in both colors -- about a $400 sale. I had also wanted to buy sneakers for myself, but we decided to go to Famous Footwear in Lee, where we usually go and receive really good customer care. I spent another $200+ there with an excellent salesperson -- who was also alone on the floor dealing with more than one customer. But she was well trained, kind, and a good listener, and I told her so. To wrap up my rant, here is what I most want to share with you: In a world where brick and mortar stores need to compete with online vendors, treating each customer with respect is a must. It's your very lifeblood because it is what differentiates you from the online marketplace. Think about it -- every person who enters your store made an effort to be there, isn't it the least you can do to SEE them and LISTEN to them? Today, the decision to not do that cost your business $600. That may not be a lot of money to you, but at this point, I feel you also lost all of my future business.

Terrible! False Advertising! I picked up a flyer outside the door on Saturday. The flyer clearly…read morestates Buy 1 Get 1 all kids athletics for the WHOLE Black Friday weekend. There is nothing on the flyer stating the offer is limited to any one day. Upon arriving at the counter I was told sorry we cant honor that because it ended on Friday. Well why doesn't the darn flyer say that? They told me there was a half "outer page" on the flyer previously that stated what exactly the "early bird" special meant and when it ended. Problem is they also told me they purposely took it off "too end confusion". Well why doesn't the main flyer say anything about this limited time offer. It only states "Sale runs through 12/1/13".

Walked down a unassuming alley and found the storefront for Berkshire Running Center; a curated…read moreinventory of running gear in a surprisingly industrial chic space. I was immediately assisted by Joel, a very patient knowledgeable resource. He listened to me talk about the many ups and downs in my relationship with running; he even looked at my old running shoes while assessing me. He did thorough measurements and studied my gait; he than retreated to the store room and made a selection of the shoes he thought would be the best for me and my issues. I would recommend this store to anyone in the Berkshire area; it is above and beyond the best place to get a shoe. The Berkshire running center is truly a personalized experience UPDATE (9/2/2020) A few weeks after wearing my new running shoes the sole began falling apart, I contacted Berkshire running center and they allowed me to exchange those shoes for a completely different pair that would more satisfy my needs! I am beyond amazed with this customer service! I also once again sing the praises of Joel; if he is working you must get him to fit you for shoes!

Great service and amazing stock. Check out the sale rack: gorgeous stuff 70% off! Shopping with…read morebenefits!

I always appreciate the great selection they have and I purchased walking shoes and a travel bag…read morefor a trip. I loved both the shoes and the bag, but the leather on the sneakers began shredding in a number of places and the locking mechanism on the travel bag fell off and disappeared. I went in just to let them know about the issues, hoping I might be able to get a new locking mechanism and suggestions of how to care for the shoes. They replaced both without being asked. A great store that stands by their products. It pays to shop local.

Lauren was amazing finding many boots that fit my style so much so that when I couldn't decide I…read moreended up with multiple pairs. What a high quality family owned personal shoe store and I'm fortunate to have them so close. I will definitely return very soon. Thank you

Normally my wife shops at the Lake George Outlet branch of their stores (they also have stores in…read moreVermont and Massachusetts) because the selection there is a little larger than our local Troy store, and there are so many other outlets to browse in. But the Troy store being closer to home can be utilized for picking up special order items or making exchanges. This saves a second drive to the north country. I recently changed my mind on some slippers that I had purchased at the Lake George location and brought them the next day to the Troy location to see what was available for an exchange. Staff were very helpful in identifying what I was looking for and I was able to immediately replace one pair of slippers while a second pair were located in their Manchester, VT store. Troy staff called Manchester and had them ship my order to the Troy store. The following day I received a phone message that the slippers had arrived from Manchester and were available for pickup. You can't beat service like that.

My podiatrist recommended I come here to get shoes that have the right support along side my…read moreinserts. First thing I noticed when I walked in, the floors are covered with boxes, out in the aisles and stacked up everywhere. There were no other customers but the employees just seemed to be standing around, so they must have had no problem with it being like that? They ask you again and again, and again if you need any help, after I said no three times. I was simply just trying to look at the shoes and compare prices but they are extremely pushy like they just want you out of the store. Not to mention when you do get a moment to think they are slowly circling around you and staring at you, I'm guessing this is to make sure you aren't going to attempt to steal from them? For a place where everything is priced around 100-200 dollars I would expect better. Also didn't carry anything in my size, I was told we could order my shoe from another location and I would have to come back and pick it up.. but they sounded more annoyed and at this point I decided not to burden them any further with my presence.

My wife and I have shopped here several times. They have a fairly large selection of clothing and…read moreshoes and carry top brands. They are not inexpensive but you get what you pay for. Quality clothing is worth the price in terms of fit and longevity. The sales staff are very friendly and helpful and well informed about their products. What is especially nice is when they offer sales. My wife picked up a beautiful brand name coat for a substantial discount over the price on the tag. Of course the tag price is just something someone made up and not based in reality- however- it was nice to be able to pick up such a beautiful item at a very reasonable price. This shop is definitely worth a visit. They do offer wonderful merchandise.

Great personal service and quality selection of outdoor footwear. Also check out the collection of…read moresocks - hiking and casual wear socks.