If I could give this store 0 stars I would. BEWARE BUYING JEWELRY FROM THIS LOCATION! They put damaged jewelry on display and allow customers to buy it, hoping we don't notice and try to sweep it under the rug by gaslighting and using the warranty so they do not have to do refunds on sales. This has happened to me on two occasions but this time was outrageous. I sent off a pair of earrings for repair because upon purchase the clasp and hinges were loose but because I was so excited about the purchase I just wanted to take them with me. Once I took them off and got home I noticed just how loose the clasp was and I placed them into the box and never used them again. When I brought them back, before the 30 days to be able to get a refund, we sent them off no problem with the issues I mentioned. When they came back, I got a phone call from an employee, Gabriel , & was told the clasp and the hinges were not able to be fixed and that I could either get a refund or pick something else out of equal value. I was upset and told them I would look but if I didn't see anything I would opt for the refund. After that initial phone call is when things started to go downhill. See the photos for more details. Long story short, I was told I damaged the earring and that I could not actually get a refund. I have tried contacting customer service and put in an escalation ticket to no avail. NO ONE has contacted me and they CONSTANTLY have an issue that comes up when it comes to making it right. The earrings were on clearance for supposedly a brand new pair yet online they were selling a previously owned pair for much more than what I paid in store for the brand new pair. Make it make sense. Be careful and inspect the jewelry yourselves! The lights will make them seem beautiful yet once the light isn't on them you can see issues with the jewelry & the managers and employees DO NOT CARE. They just care about the money. I'm still being refused a refund for damages to a product I did not make. I have a smaller pair of these exact earrings and they are perfectly fine, why would I make damages to a brand new pair? TERRIBLE CUSTOMER SERVICE ALL AROUND. read more