My experience with Wand's was A+. The measures were taken for an odd size watch band. Also, turn…read more-around time between ordering the new band and pick up was much quicker than anticipated. Highly recommended customer service and well- satisfied with all aspects of this business.

The customer service was excellent. The ring repair what we hoped for. Great family business.read more

This was a great experience. We almost didn't go because of other reviews however the guy was…read morepleasant and helpful and we were really happy with the service.

Had this guy change my battery a year ago and got charged 27$ came back to get battery changed…read morebecause it was running slow and he got really rude said I didn't know what i was talking about that my watch was broke but never looked at it. Seems like he would have tried to held instead of arguing with me.

Had a broken chain took it in on a Monday morning the gentleman at the front took it right away and…read morefixed it right then and there. No more than 15 minutes later I walked away with a chain good as new for $20. Great price, great service will return and would recommend.

Just needed a watch battery replaced so my visit was brief. The owner is very professional and…read morecourteous.

Jennifer Wallis & Natasha Spangler are the 2 BEST Santa's Helpers as they made this such special…read moreChristmas for me! I'll definitely be back & tell anyone & everyone of their amazing customer service that they shared with me this day! Ladies you ROCK

Extremely helpful. They cleaned my husband's wedding ring up and helped with my watch. I need a…read morebattery and a couple of links taken out.

My experience with Maxon's was great! I was in a few months prior to Christmas browsing a few small…read morepieces of jewelry and decided not to make the purchase on a dainty ring I loved. Little did I know they take notes and my husband came back a couple months later and purchased the piece for me just before Christmas to surprise me. If you're looking for excellent customer service and a jeweler that actually cares about the special moments in their customer's lives, this is the place.

I've been a loyal customer of Maxon Jewelers for more than a decade, and under Rick and Jane's…read moreownership it was always a fantastic place to shop. They consistently delivered exceptional service and were able to source hard-to-find pieces--even models like the Daytona. During my visit this past weekend, however, the experience was completely different. I was surprised (in a good way) to find a consigned watch (AP RO) that matched exactly what I had been shopping for. Unfortunately, the manager had very little information about the watch (ie: original papers, etc). After waiting around for quite a while, I realized he was busy on the computer finalizing another transaction instead of helping me. I eventually left my contact information and walked out. The manager never followed up. Overall, a very disappointing experience. I won't be returning.

Customer service is key in any business. The customer may not always be right, but they should be…read moremade to feel as if they are valued. Woody Justice used to say- "I want to be your jeweler." That is no longer the motto of that store. It doesn't take long to run down what someone put their heart and soul in to. If you're looking for Quality craftsmanship backed by caring team members, go somewhere else.

I helped guide my friend's fiancé to pick a style of engagement ring she wanted and he purchased a…read morestunning Pandora ring. A while after he proposed the stone was a bit loose and she took it in. Amelia told her that her ring would always have a problem because it was a "fashion" ring and not to be worn everyday. After 2 more adjustments, frustration, and a replacement, he ended up feeling SO BAD about his purchase for her that he had a much more expensive, custom ring created for her at another jeweler and it still arrived before hers!!! I understand with COVID there are delays, but the poor customer service for such a sentimental purchase will keep all of us from ever going back.

Had to get a new battery put in my watch. I found this place after doing a google search. Was…read moreable to get right in and get the watch going again. This place can be a little hard to find, as it is a small shop just west of Dick's 5 and 10 store in downtown Branson.

Awesome! Sue transformed my Tiffany pendant with a beautiful 3/4 ct diamond. Absolutely, love her…read morework, and would definitely recommend her!

I went to Miller's to have an expensive ceramic watch band adjusted. There was one gentleman before…read moreme in which he was questioning the craftsman work of his jewelry. She then came to me and asked how she could help me. I told her I need my watch band adjusted so I could wear it. Immediately snotty she said, "WE DON'T DO THAT HERE!" She then sent me down the street to a real personable jeweler with a better attitude. She either didn't know how to adjust watch bands, or she was profiling me thinking I couldn't afford it and I was willing to pay big money for that perfect fit. I will never recommend anyone to go there if they like to be treated like a beggar. Shame on her for profiling and acting like she was better. I've never been to a jewelry store that did not know how to do or refuse to do the simplest thing such as adjusting a watch band, in which most people have to have.

Great people work here, Adam is a great person and they care about you and what you are looking…read morefor. They will help you out and you will love the jewelry that you pick out.

Buyer beware - Mitchum does not allow you to return anything. They will only exchange items. Read…read morethat again - there is ZERO return policy. So if you buy something as a gift, the person doesn't like it, and the store has nothing else the person likes, you are stuck with the jewelry item or store credit. What makes this even worse is I specifically asked what the return policy was and was told it was 10 days. Their exchange policy is 10 days - they have ZERO return policy. The sales rep lied. Guys - if you are buying an engagement ring, you better be damned sure she is going to say yes.

Amazing customer service. Very helpful and the price to fix my ring was responsible. No complaintsread more