Had a broken chain took it in on a Monday morning the gentleman at the front took it right away and…read morefixed it right then and there. No more than 15 minutes later I walked away with a chain good as new for $20. Great price, great service will return and would recommend.

Just needed a watch battery replaced so my visit was brief. The owner is very professional and…read morecourteous.

I Had my wedding rings, resized, and soldered together so that it doesn't spin on my finger. Jason…read moreand Pam were very pleasant to work with and knew exactly what I needed to stop my ring spinning. Since we live out of town, they got this done same day and I really really appreciated that. They have beautiful jewelry pieces as well. Make out your Christmas wish list.!

What excellent service and staff! My ring was exactly what I wanted and more. The owner was kind…read moreand professional.

I have nothing but good things to say about Mitchum Jewelers. Don't be intimidated because it's a…read morefine jewelry store with high-end merchandise. You will be treated with kindness and leave feeling like you've made a friend. The staff is extremely knowledgeable, and not just about their own products. Half the people have worked at other establishments in the area, and they now work at Mitchum for a reason--they know how to treat their customers well, and the service is simply unmatched. With all the other chain stores around (not to mention the internet), jewelry stores are everywhere. Lots of places scream sale pricing and history...Mitchum doesn't need that. They prove their worth with a great staff that doesn't belittle you or make you feel uncomfortable. They also do not beg their customers for Yelp reviews, which is why I am writing this. Whether you are going in for an engagement ring, a Pandora bead, or celebrating another special occasion in your life, go to Mitchum. Their jewelers are educated and talented, and any repair work you need will be done in-house. It's nice to have a trusted place to leave your jewelry and not worry that it's being worked on by a random, part-time person that could care less what happens to it. You can just tell that the working environment is healthy and happy. It's less than a ten minute drive from other 'fancy' locally owned stores, and it's worth it. You will be much happier with the service you receive.

Buyer beware - Mitchum does not allow you to return anything. They will only exchange items. Read…read morethat again - there is ZERO return policy. So if you buy something as a gift, the person doesn't like it, and the store has nothing else the person likes, you are stuck with the jewelry item or store credit. What makes this even worse is I specifically asked what the return policy was and was told it was 10 days. Their exchange policy is 10 days - they have ZERO return policy. The sales rep lied. Guys - if you are buying an engagement ring, you better be damned sure she is going to say yes.

Older gentleman that works here and his front desk assistant are as sweet as pie. Our paths crossed…read moreyears ago, he was working the day after his brother had passed. We talked about life and really connected. Cash only and great selection of antique and vintage jewelry. The chain I bought here for $2 is still on my neck all these years later.

This place is so shady you feel it the minute you walk in the door. The merchant came across as a…read moreswindler. He was insulting, intimating I couldn't afford the rings in his cases. Hugh! His rings were more than questionable and his prices for damaged and suspicious inventory disconcerting. I would caution any buyer to be aware and avoid this ripper.

This is by far the best pawn shop. They have a gal that designs and makes jewelry and she has done…read morethe most fabulous piece for me. When my sister comes to town, we always go go shopping here.

Staff was very helpful. Had wide options what we were looking for , and reasonable prices…read more Would recommend to friends and family.

Awesome Place To Go To. Friendly Staff And I Highly Recommend Them, Satisfied with their service…read more Keep up the good work guys

First time customer here and an absolutely perfect transaction and service. Top notch! Best pawn…read moreshop in Springfield hands down. Thank you!

I had quite the experience today with Chase at Palen music and learned more about Trombones in 5…read moreminutes with this Gentlemen. He let my kiddo play for probably 30 minutes trying different levels of Trombone from their selection. He spent his time and answered questions and made it the best experience a stressed father could have. I never thought I would spend so much on an instrument, but I feel it's definitely worth it. I truly appreciate them also allowing us to finance.

I paid Palen music center $250 dollars for a PLEK. I asked for a plek a setup & a problem with the…read morebridge to be fixed. Danny the Luthier there i guess called & left a message saying No problem me & my associate will have this done in a couple days. I returned there call for two days & never got an answer or a call back. Called the store, Your guitar is here & done. They were doing a pod cast so it was very loud. & by the way they started making people pay for repairs & plek up front. They never offered to take me to another room or plug in to make sure I was happy with my guitar. They were super nice when I came in the first time but when I came to get the guitar they were rude. So when I got home, he did plek it I think but no setup at all. The neck had way to much relief. I took the strings off made sure my neck was level started checking it with my fretrocker 6 out of 24 frets were high. No wonder they make u pay up front. Nothing was done to the bridge either.Danny close enough strikes again. I nick named him that because I spent two days with him at the Palen shop watching him take people's guitars & be doing setups like action, neck relief nut height & being off quite a bit & say closed enough. lol I even saw him do that on one of the pod cast & then say , r u recording? ,Yes, whoops... He is very rough & disrespectful to other people's instruments. Several months ago I talked to Danny close enough on the phone. He was very nice to me & offered to help me with some things I didn't know how to do on my guitars. I had just gone through a heartbreaking divorce. Being able to learn from a real Luthier was a God send. I got to the shop & he scanned me & looked at me like I was a bug that needed squashing & never invited me to came in. I guess we were going to stand in the parking lot. Can we go in??? Yeah ok he finally said. Then he started to make fun of me for have my Jackson in a bag. It's all I've got bro... My emotions are already all over the place & this guy. So my fender needs a nut i just don't know how to cut one right & perfectly as possible not just close enough. Anyway he plek it & then tries to charge me for it. I had hard tailed the bridge so when u loosen the strings the bridge likes to come up on the posts so u have to make sure when u tune it back up that it's in the right place. So I tell him to watch for that. He tunes it up & just hits the bridge with his palm & it pops down. My USA fender stratocaster. He treated my 1990s Grover Jackson the same. None that ever got repaired. This guy had me crying to the point of suicide & mad enough to hurt him badly. Thank God I did not do either one. But I got over my divorce & Danny close enough being an ass. But I wouldn't ever do any business with Palen music center Springfield. Because this is how they treat people. Sincerely Brian Jacobs. Ps The frets were not polished. The nut slots were not cut to the string gauge I wanted. intonation wasn't set It wasn't tuned right. Nothing. Thanks alot Danny close enough! I will tell everyone how bad of a Luthier u r!

The outside of the place looks a little sketchy but I felt confident with other people's reviews…read more The workers are very professional and friendly. My tattoo was $100, which I felt was a reasonable price. The accept walk ins and cash only. I went with 2 other girls, one who got a tattoo and the other got a belly button piercing. They both love theirs. Highly recommend!

I followed a tattoo artist that went here, he was amazing! After he left I tried that spot again,…read moreonly to have my original tattoo fixed by the owner and it's now darker than normal. I then had the owner do a cover up, and it's okay but was way too expensive, also he was just complaining how much he hated tattooing and how he'd rather have a more "manual labor job." Yeah right.. My wife then got a tattoo from Diema "I think his name was, rode a chopped sporty" he was always high, and he put the tattoo at a weird angle; dropping it below the crease of her arm. Regardless another tattoo artist had to try and fix it.. All they do here is complain and want their money up front because they know they're gonna do a crappy job. So everyone should give the owner what he wants "a harder job" and don't go here.