While it was a bit busy, the service was quick and efficient. I liked the dole whip and the music they played was chill so I didn't mind waiting a bit read more

I definitely suggest this place! I ordered the purple yam boba smoothie. The people were friendly and made my drink right away! When we arrived, there was no line and it took less than 5 minutes. Honestly, I used to get the ube boba at Jollibee but they discontinued it. I haven't found a place since then until we just recently ran into Zagu. It definitely exceeded my expectations! Thank you! read more

Zagu - Purple Yam Boba - Desserts Near Me - Honolulu, Hawaii

Pineapple float is not good. The picture looks better than it is. It tastes like canned off brand pineapple juice with a melty plain vanilla scoop of ice cream. Disappointed. Maybe try something else. read more

Bubble tea and ice cream. Who doesn't like those things? Wanting something nice and cold to enjoy, we chose to hit up Zagu in the Ala Moana food court. I love a good pina colada, so I gave it a go with pearls. It was so smooth and delicious. In fact, it made my "real" pina colada I had later in the evening seem like a big fail by comparison. That one was a rough icy mess. No doubt they are using a Vitamix or Blendtec at Zagu. The pearls were just okay with a few being a bit hard in the center which isn't very pleasant. However, it wasn't too bad and certainly not enough to prevent from me revisiting the next time I'm around. read more

In the immortal words of our community Yelp goddess, "BLECK" about sums it up. Pure, total BLECK. There is nothing edible about these drinks. Just no. Bubble Tea/Bobba drinks are supposed to be creamy, I thought. Zagu drinks are like smoothies with bobba in them. Weird flavor and combo. I ordered the Lava Flow because it had coconut cream/milk in it, supposedly, but it just tasted like sweet artificial fruit. My son ordered the strawberry banana and he remarked on the overly sweet taste, and he's a candy addict, so I found it surprising that he didn't enjoy it. We paid $13.00 including, yes, a tip, for two-drinks ($1.00 tip). More and more of these places are expecting a tip for just taking your order. Unbelievable. The drinks were so bad we threw them away. I just love flushing money down the drain. BLECK read more

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Great service. Easy to read menu. Nice and clean. I always get the Ube boba or the dole whip.

Getting boba is the highlight of my trip to the mall. We got the lava flow with boba and the taro coconut with boba, both were tasty. There was a long line and only one person working. We stood in line for like 10mins which we didn't mind but I'm sure they lost some customers who didn't want to wait. We'll definitely come back though. read more

Zagu - Lava flow with popping boba on left and taro coconut with regular boba on right....yummy! - Desserts Near Me - Honolulu, Hawaii

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We have Gone to Zagu primarily for the dole whip offering. They offer vanilla and pineapple, but interestingly our kids like the vanilla flavor which isn't offered everywhere. Most places offer just the pineapple. The service is always very good, and very quick. Especially if there's not a line which There can be sometimes. A cup of door whip isn't so cheap - it might cost you six bucks but we recommend getting a cup with the cone on top if you're a cone fan. Just getting the cone with a large amount of the whip on it might lead to an accident or an unfortunate situation. So if you have to have the cone, we recommend getting the cone in a cup. And you just make get a little bit more dole whip to boot.:) read more

Zagu - A familiar site vanilla dole whip - Desserts Near Me - Honolulu, Hawaii

I walk to Ala Moana so I'm always looking for something refreshing to drink as soon as I get there. Zagu in the main food court on the first floor has plenty of refreshing drinks to choose from! I got the mango smoothie with boba - that hit the spot and kept me hydrated as I walked around the shops. Mahalo! read more

My daughter has a dairy allergy (the anaphylactic kind) so finding her icy delicious treats are a challenge. The vanilla and pineapple dole whip are both non-dairy and delicious! I had to try their black tea with tapioca pearls that were fresh and soft- it is bomb! Especially after a disappointing Mr. Tea bubble drink. read more

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Came to makai market during my holiday shopping and my family and I were craving boba! Found this spot right in the center of the food court and got the lavaflow ice blended smoothie and it was delicious! The workers were very accommodating and grateful to serve me. And the drink was very beautiful, exactly what you'd imagine it when you think lava flow! read more

The milkshakes were great, the coffee and ube flavors were the best and the sizes are pretty good

I was entering the food court parched and looking for a drink. Zagu a boba place has caught my little Korean eyes. I went to the cashier and it was a muscular 6'3ft hot Vietnamese man. He most definitely has a profile picture on yelp. I was nervous before ordering so I ask for his name. He said Thomas in the most deep masculine voice. I ordered a mango drink with boba and went to the waiting area. I can't help but notice how amazing this guys music taste is. While watching him make my drink he was so quick. With that speed and the size of his back he had to be a d1 athlete. The service was so quick and when I got my drink he said thank you. Has to be the nicest person I met in my life and deserves such a huge raise. I got my drink and it was the best drink I had in Hawaii. The boba was nice and chewy and the mango was the perfect amount of sweetness. I would recommend this place to anyone that wants a drink. read more

Hubby and I wanted something cold and refreshing like shaved ice. Lo and behold we found this place and decided to get it with ice cream. It did the trick after a long walk in the sun but it was not shaved ice and more like a snow cone sadly. We still enjoyed it and liked it more when we mixed it with the ice cream. Now we definitely can't leave the island until we have some Bieber to goodness shaved ice not a snow cone lol. read more

Zagu - Desserts Near Me - Honolulu, Hawaii

It's hard to go wrong with Dole Whip. This place has a selection of Milk Teas, Smoothies, and Shaved Ic. read more

Zagu - Dole whip - Desserts Near Me - Honolulu, Hawaii

The shaved ice was pretty good! A little too sweet, but I really liked the ice cream paired with the ice. read more

Zagu - Strawberry, pineapple, raspberry shaved ice with scoop of ice cream - Desserts Near Me - Honolulu, Hawaii

Thirsty and after a enormous lunch at Jade Dynasty , I needed a Boba Drink. Found Zagu at the Food Court and my thirst was conquered. I ordered the Ube Macapuno flavor and was happy for the short drive back to Waikiki read more

Zagu - Ube Macapuno Boba - Desserts Near Me - Honolulu, Hawaii

Calling all millennials! Do you remember coming here when you should've been in school? And to all you cool kids that actually went to school. Coming here after school? After a fun time with all your friends at jungle fun, or "cruising" at the mall after a hot and humid day, that's all I remember. What a hit of nostalgia that I feel every time I pass by and try my best not to indulge in their sweet offerings. My favorite and go to was always the honeydew or the cookies and cream with boba, but as of late I've been more adventurous and found a new love for the purple yam and the strawberries and banana with boba. You literally can't go wrong with any of these smoothies. And I literally try not to come here every couple weeks for my Dave's ice cream fix after Dave's ice cream closed down by Old Navy. Now... for all you visiting tourists, I got a special treat for you. The infamous Dole Whip. Yes! It is sold here at Zagu. I also have a secret for you. Mix it with that vanilla soft serve and you will thank me later! You're welcome in advance. And for you vegans, the Dole Whip is non-dairy! What a treat. Enjoy and devour! read more

Hits the spot when you want something cold and sweet to drink. Although they don't use real fruit in everything. Just some powdered flavoring. Who likes their tapioca stored and served from the same drawer you normally keep shoes in or other junk. Pretty sure that's not food grade. Mmmmm. read more

Zagu - Tapioca kept in regular storage drawers. Pretty sure that's not food grade. - Desserts Near Me - Honolulu, Hawaii

We had the smoothie with boba. The lava smoothie was pina colada with strawberry sauce. Not my favorite. The boba was too chewy and very filling! read more

Zagu - Desserts Near Me - Honolulu, Hawaii

I came here to write a review, and as expected, this store has a lot of bad reviews. This store provides really bad service to customers I bought four ice creams at this store and asked for a cup holder. The employee (An employee with a beard on his chin wearing a black hat and a white T-shirt) there gave me a cup holder and told me to put it in myself. I asked to put the ice cream in the cup holder again, but He scoffed me and shook his head and went back I would understand if the store was too busy but there were 4 people working and the store wasn't busy at all. I'll never go back to a fucking store again. read more

Nice to have a bubble tea option in the food court. I personally was happy with my choice.... mango, pineapple orange with lychee jelly. My complaint was the staff. One worker was eating just outside and i stood there not knowing who to order from. They discussed in front of me "you gonna do it?" Ended up the guy eating stopped and helped take my payment and make my drink without washing his hands. Luckily but not luckily it was just some syrup and powder in a blender (no fresh fruits) and he didn't need to really touch anything. I may go to the nearby competitors in the mall instead of this place read more

We were already at the mall when my boyfriend and I were craving dessert, so we stopped by here for their Vanilla Dole Whip and Shaved Ice. I enjoyed how creamy the dole whip was and my boyfriend's shaved ice flavor combo was pretty good but I forgot what it was. The service was really quick as they weren't really busy. Since this place is located inside the Ala Moana Mall, it's pretty loud and crowded. read more

Came here and ordered a milk tea with lychee jelly and boba! I thought the boba was perfectly made; it was soft and chewy, which is just the way I like my boba. The store is located in a food court in the mall and is one of the first things you see! I placed my order and there were maybe 5-6 parties waiting ahead of me, but I got my order within 5 minutes of ordering! read more

Zagu - Desserts Near Me - Honolulu, Hawaii

I had errands to run at the mall today so I dragged my son with me with a promise of buying him his favorite Zagu boba drink in the Makai Market food court. It made me so sad to see so many of the businesses still closed and the food court practically empty. Please come out and support our local businesses. Zagu had to raise their prices, a boba drink is now 6.80, but with no tourists and no foot traffic in the food court I felt very sad as we were the sole customers of this wonderful kiosk. My son got their haupia boba drink and was very happy with it. Let's all try our best to support our local businesses. read more

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ZAGU has had a few owners over the last decade, and has assumed new ownership in the last year. The quality difference is noticeable in a GOOD way. The staff is friendlier and their production much more consistent. They started selling Dave's Ice Cream and shave Ice which is always a winner (Green Tea baby!) and they FINALLY accept credit cards which are obvious pluses. They have all your Boba Tea favorites but made more in a smoothie style (I prefer this style to just ice cubes dropped in)... My favorite is to keep it simple with the MilkTea and boba. Pricing is as you'd expect it ranging from about $5 - $6 and change... The staff is friendly, no fuss and they're quick even with long ass lines when tour buses roll into Ala Moana (which is daily)...like I said new operations shed some of the idiots who worked there before and they're running a much tighter ship. From what I heard the owner works daily with his staff. If you need help at least you know you can call on the owner to help. Check them out for a quick mid-shopping snack or a sweet treat after lunch. read more

Zagu - Milk Tea with boba - goooooood! - Desserts Near Me - Honolulu, Hawaii

I always wondered where my future M-I-L has been getting Dole Whip. She is literally obsessed. So last night during black Friday shopping, we stopped at Zagu. Well, the secret is out, ZAGU has Dole Whip! What about the Boba? Some say its good, some say bad, who cares? Forget the boba, the Dole Whip is amazing! Heavenly and just as good as the original at Dole Plantation. There are options to eat it out of a cup, cone, or waffle cone and it is offered in three different sizes. Expect to pay $4.00+ (even for the small). The service was good. The guy behind the counter was patient while we were ordering, and while my future F-I-L was attempting use apple pay (we're first timers). He was so nice and even tried to help (thank you!) I admit, I've overlooked Zagu for years! When I'm in the food court, I only have a few things on my mind and dessert is usually not one of them. From now on, when at Ala Moana I will be stopping here to get my fix. read more

Zagu - Desserts Near Me - Honolulu, Hawaii

One of my family members says the bubble tea from Zagu is the best. I actually have yet to try their bubble tea, although the flavors do look amazing. During my first visit to Zagu, I had every intention of ordering their refreshing bubble tea ... but then I got sidetracked and opted for one of their other desserts instead. After eating dinner at the food court, the boyfriend and I were in the mood for something sweet and reasonably priced for dessert. Once we saw that Dole Whip and ice cream were available here, we looked at each other and knew we found our answer to our craving. I think the ice cream is locally made; there isn't a super large selection, but all your basics (strawberry, chocolate, vanilla, etc.) are covered. I ended up getting ice cream, while the boyfriend got Dole Whip. And we got flavors that we both didn't mind trying so we could share. I definitely want to return to actually try the bubble tea one day. But, here's a rundown of what we got: Dole Whip: You can find Dole Whip at some of the random yogurt stores around town, but it definitely makes you feel like you're right there on the Dole Plantation, enjoying some of this creamy goodness. The boyfriend likes Dole Whip because 1) he really likes pineapple and 2) this dessert option is sweet and refreshing, but it's not overly sweet or as rich as some ice creams. I enjoyed having a few bites of his Dole Whip, but I was perfectly content with my ice cream. Cookies & Cream: I love sweets, and cookies & cream has always been one of my favorite ice cream flavors. I'm not sure if this was Dave's Ice Cream or some other local brand ... but, at any rate, it was delicious. Perfectly creamy and generously filled with cookie chunks, just as it should be. I also loved how this ice cream didn't melt so fast, so I could actually enjoy my dessert and it wasn't just a race to the finish to avoid it melting. read more

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Extra thirsty for eye catching Lava Flow with bubble pearls. Taste of my beverage reminded me of a powdery slush with fruity concoction. I already knew the drink was not fresh tasting nor homemade. Bubble pearls was mediocre. Certainly not the best tasting. My son tried to chew on reddish, plum colored bubble pearls, changed his mind and gave some to me. Customer service was fine. Next time, I will be more selective in where I spend my cash. read more

Zagu - Lava Flow - Desserts Near Me - Honolulu, Hawaii

I had what they call a cookie and cream bubble drink. That flat out tasted just like straight milk...had to drink it and not waste the $6.25 I paid for. Got to work and stomach started feeling like I had the runs. No taste. Just straight milk. read more

Zagu - Here is what they call a cookie&cream bubble drink. That tasted just like straight milk,had to drink it and not waste the $6.25 I paid for. - Desserts Near Me - Honolulu, Hawaii

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I've heard such great things about Pineapple Dole whip. Decided to try it out. Oh boy! Now im hooked. It taste really good. read more

Zagu - Medium cup of Pineapple Dole Whip - Desserts Near Me - Honolulu, Hawaii

Really??? How to make an expensive cup of Dole Whip look like more! After the first spoonful off the top, a hollow hole is revealed all the way down to the bottom of the cup. Beware ... So dishonest! read more

Zagu - Dole whip - once you eat the tip, a big, empty hole is exposed down the middle of the cup! The hole was even bigger in the large cup size! - Desserts Near Me - Honolulu, Hawaii

My daughter wanted a shave Ice and I'm sure there are way better places in the shopping complex but we walked by here when we came in. The person working was sullen and not friendly. The small shave ice is $5.95 and he put way too much syrup in so that I had to carefully balance it waking away as the cup was about to overflow with the syrup. read more

Zagu - Too much syrup shave ice - Desserts Near Me - Honolulu, Hawaii

Best blended smoothie boba ever!! Every week I either get the #2(Milk Tea), #4(Taro&Coconut), or the #5(Honeydew) this hidden gem of a spot slaps!! read more

I usually buy drinks here for my family and the customer service was pretty good until today. I understand employees make mistakes on food/drink orders because I know what thats like. But the fact that the employee does not apologize one bit for making a mistake on my order is terrible customer service. I ordered my drink today 06/29/22 at around 4pm and the guy on the register was unbelievably rude. He didn't say anything to me so I wasn't even sure if he was ready to take my order or not. He gave off the vibe that he didn't care about serving customers. I told the guy I wanted 2 honeydew and 1 cookies and cream. He only rang up 1 honeydew and 1 cookies and cream. My mistake for not looking at the total properly. But when I got my drinks, I told him I thought I ordered 2 honey dew. Idk if he actually checked but he just basically told me that I had to go back to the register and re order my second honeydew again. No apology for misunderstanding me. Nothing! I was appalled. Idk the guy's name but his customer service was the worse I've ever seen in a long time. read more

Can't go wrong with Dole whip!! They also have these new dole whip sundaes with pineapple, strawberry and li-hing toppings!! read more

Zagu - Menu - Desserts Near Me - Honolulu, Hawaii

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Customer service was okay.. The two workers weren't really friendly. It was a guys and a girl working at the time. My sister and I ordered açaí bowls which were almost $11 each. They basically just put the açaí sorbet smash it down and then add fruits, granola and honey into a small bowl. The bowl wasn't full all the way, and the bowl is literally small, so you would think that if you're paying almost $11 it would be full, but no. I could go to Haleiwa bowls (THE BEST) and get waaaaay more than this for the same price. Infact anywhere else I would be given more than two scoops of sorbet, not even half a banana, one strawberry and a handful of blueberries. I've never written a bad review, but I just hope this will help people out if they ever are interested in wasting their money on a couple bites of açaí. read more

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Over priced bubble teas made from powder. Has a chemical after taste. Yuk. Server behind counter was rude and stand-off-ish. Not recommended. read more

I'm not sure if my taste buds have changed, or if they're using different quality of ingredients? It just doesn't taste as good as I remember. I normally get their mango flavor shake with their crystals. Zagu was the first place I tried crystals instead of the usual Pearls. I love the crystals! To me they taste better than the Pearls, and I'm not periodically choking because one has flown through my straw to hit my tonsils like a torpedo. The last few times I've come here, the drink is tasting more powdery and the flavor is just a little off? Their drinks are on the pricey side, and it's very inconvenient that they only accept cash. I rarely have much cash in my wallet as I'm strongly dependent on my plastic money. I'd also like to add the workers there are almost always zombie like. No smiles...no thank you...you ask a question about their drinks and you get a short 1 word answer in a monotone voice. I think this was probably my last time coming to this establishment. read more

Zagu - My friend and I had the Mango with crystals. - Desserts Near Me - Honolulu, Hawaii

I've only been here for the shave ice. It's good. The portion is generous. It's pretty sweet though. Like I usually get the natural juice shave ice, this tastes more concentrated and syrupy. But it's hot and I just came from ala moana beach park and this is close, cold and sweet so I Am good. They have a large variety of juices and ice cream, acai bowls as well that I'll try out sometime. read more

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