I always get the purple yam w/sweet coconut and boba and it's always good. I usually never have to wait long and if I do, it's because they're busy and it's only for about 5 minutes. But the customer service itself is a hit or miss. They're usually not very helpful, so you kind of have to know what you want or you'll get a death stare for taking a minute to decide. If you want to try this place, study the menu to save yourself from receiving some attitude. read more

This store is amazing, my friends and I were here getting the dole whips it tasted so good and it is non-dairy! The Acai bowl has a very unique pleasant taste to it. This place also has a really cool future looking credit card reader and it was the first time I saw it in Hawaii Awesome experiences, the staffs were quite nice definitely coming back read more

Meeh. It was just OK. This shop is located in the food court at Ala Moana Shopping Center. It was quite expensive, and not that flavorful. I honestly don't remember the price, but I remember thinking that I could get better for that price. Then again, maybe it was my frame of mind that day - I was close to my budget for the week. 2 stars because I just wasn't impressed, and my palate was very unsatisfied. I almost wish we didn't spend money in this shaved ice. read more

When a bubble drink cost almost as much as a plate lunch you really would want to believe it would be the bees knees of tapioca & smoothie perfection. Not the case in this one. Service is a hit or miss, mostly highschool teens that are concerned more with texting than customer service...they can take forever to make a drink. The only pro i could think of was the fact that theres a bit of ice chunks and weirdly enough, i love to chew on ice. It was cash only last time i went a few months ago and it was around $6. I would skip out of this kiosk if you're roaming around Ala Moana looking for something to drink. read more

What more can I say.... service was alright but their products have no flavor and left us with a powdery aftertaste.

I was low on energy and hecka thirsty so I just stopped by here for a boba/bubble drink. I got a honeydew melon which was really good. There was a line when I came in. I guess people really like their stuff. They also sell shave ice and other stuff. The service and speed of delivery of the drink is pretty good. It's conveniently located right in the heart of the Makai food court. I do not think you can really miss it because the kiosk does have some distinctive colors surrounding itself. I am not really into boba/bubble drinks but tasting the ones that they have here made me an indefinite fan. The prices are aight. It's in Ala Moana so you already know what to tell them beforehand. Yelp 365 Challenge #63/365 read more

We ordered the acai bowl and coconut bubble tea. I'm really addicted to acai bowls. This one met my expectations. It was simply delicious. My SO liked his coconut bubble tea too. The one that prepared our food was very precise and quick. I had a really good experience. Would definitely come back whenever I want another acai bowl. Thanks! Update: Went here the second time for the acai bowl. Different employee. It was meh. It really depends who makes your bowl. I wished I had asked for the first guy's name! :( He was awesome. read more

I was craving boba after lunch, and noticed Zagu on my way out of the Ala Moana mall food court. I decided to stop by and get a honeydew--for lack of a better word--slushy with boba. Sadly, I wasn't such a fan--the honeydew flavor was a bit too strong, too sweet and too artificial. The boba weren't bad--and I was pleased they didn't get hard and overly gummy in the cold ice. But they didn't have much flavor themselves (or maybe it was overwhelmed by the honeydew mix?) and were merely average in my book. I would have been a little bit more forgiving of my review . . . if I hadn't paid over $7 for it! Wow, this seemed a little steep for the quality of the drink I got. Likewise if the service had been friendly, I would have been more forgiving of the price tag, but that wasn't the case here either. But I was desperate for boba, and desperate times called for desperate measures--and apparently desperate price markup. Also, make sure you stop by ATM first--Zagu is cash only! read more

Best coconut bubble drink we've ever had... Really great coconut flavor. Although I must tack off a few stars for their service.. When it was my turn to order, I stood there while one guy stared at me and the other guy just didn't bother acknowledging that I was standing there.. Finally asked me, "know what you want?" Ordered my drink and didn't bother with a tip. Needless to say, come for the drinks and shave ice. Don't expect anything more.. But do expect less. read more

Being the bubble tea goddess I can say that for a mall kiosk, it was quite tasty. I knew the flavors would be kinda odd (all poweder based) so I ordered coconut which usually decent in any scenario. They don't do anything over ice, everything is blended as a shake but it quenched my thirst after a long day of surfing! The milk tea flavor wasn't bad either-not the best but it's ok. It hit the spot, for the time being. Pretty pricey! $5.75 for a 20 oz. read more

Fast way to cool down located in the food court of the Ala Moana Mall. Other, than cooling down I see there is nothing special about this place. They do get your drink out fast but the quality is blah! They skimp on the boba as well and used a syrup for flavor. I've been pampered by the real deal places in Southern Cali for Boba. I really don't like that it's "Cash Only" either. Move one and grab something else read more

Their bubble drinks are really good! I love their Thai Tea and their Purple yam with sweet coconut. I would give them 4 stars because their service sucked. One of the girls had a bad attitude. But, their tasty and creamy bubble drinks made up for it. read more

Zagu - Purple yam with sweet coconut :) - Desserts Near Me - Honolulu, Hawaii

- Great flavors! - Great Location! - Awesome Price! The shaved ice is what I recommend! It's an awesome price and they give you enough syrup so that it's not this over excessive amount of syrup, also if you're going to get the shaved ice, I recommend the rainbow for starters! read more

Love this place! I surprised to find a bubble tea place that actually had pretty amazing bubble tea. I only had the taro bubble tea and it was easy enough to say... awesome. The pearls are soft just as it should be. I know plenty of other places where the pearls are hard. That is just not how it should be! Haven't tried anything else, but if the drinks is just like I had... it's gotta be good. read more

Love the bubble tea here !! I usually get the taro or honeydew when I order these kind of drinks but YOU HAVE TO TRY THE #8 here . It's DELICIOUS!!! Refreshing and so yummy!!! read more

The milk tea was great but had to wait half an hour for it. And the lady that too our orders was in another world and gave us the wrong things by mistake. read more

Zagu - Bubble milk tea - Desserts Near Me - Honolulu, Hawaii

Worst Acai bowl on the Island ! Not thought and creatively. Only customer and took over 10min to make. read more

Zagu - Worst Acai Bowl On The Island ! Waste of money - Desserts Near Me - Honolulu, Hawaii

It's helps if the person manning the front knows how to speak English. Was asking if they served it with boba and spent several minutes explaining to her what it was. Ended up not getting anything at all. read more

Taste good but it's a very Small serving for$4.80. It's Not worth it . Got the pineapple whip swirl, alone, it's a bit tart. They give a Larger serving at sea life park! read more

Just came in today and tried their coconut Mac icecream with my sister. So tasty and rich, Dave's Ice Cream brand never disappoints. We were helped by Regina who had a smile on her face with all the customers. Definitely would recommend on this hot summer! read more

Good food, but terrible service brings it to a one star. Super unfriendly rude people who work there. Gave away someones order to me because that person was gone for a few minutes, and came back a minute later saying she had been waiting a while. tried to refuse, they said no. Not to mention the cashier looks exactly like a Mii. UPDATE: right after I got back to my hotel, I got a terrible stomach ache. I ended up taking an enormous dump that was actually very bad diarrhea. I am 99% confident that it was because of some bad ingredient (probably the water) in the food that they served. Unfortunately it was so bad because I had shaved ice which included a lot of this bad water. I definitely urge everybody to never visit this joke of a "cafe." Thanks. read more

Service was extremely lackluster on Saturday (8/30) night. Zagu booth was staffed by 3 young "men", then 2 decided to go on a "date" break together. When they returned, one decide to enter the booth by hopping over instead of using the back entrance. Problem was this boy's hop was more like a "prance" and his dirty sneakers landed squarely on the counter where customers normally receive their desserts. No attempt was made to clean the counter before continuing to serve customers. Yucko! read more

These guys have ben here a while and their bubble drinnk is made with black bubble balls that stick together after a while. The drink ahs really good flavor and the Shave ice is Overpriced and really sweet! read more

The husband and I got our first shaved ice experience in Hawaii from here. It was pretty good. Highly recommend getting rainbow!

Conveniently located in the Ala Moana food court, the bubble drinks here are perfectly blended with soft tapioca and IMO the flavors seem to be more on the sweeter side. I like the simple menu that is easy on the eyes. Too bad its cash only and expensive compared to other venues. read more

Worst customer service. Asked about allergies and one guy shrugged and said no at the same time. Which is it? No or you don't know....

BEST bubble tea in the area by far. I often get a coconut bubble tea on my way home from work. They have a lot of options and flavors (although I only get coconut). My only problem with this place is the price...for a mall kiosk, the prices are pretty ridiculous. read more

The Coconut Bubble Tea was really yummy and unique (for me), but it made my stomach hurt an hour later. :o( Also, like everyone else has mentioned, it's a bit overpriced at $5 for a Regular. read more

Best bubble drink I've had! Delicious fruit flavor, right amount of ice and the pearls (mochi balls) are so soft!!

Zagu is always busy with a long line to place your order. I have enjoyed Zagu since the very first store opened in the Philippines 15 years ago. I ordered the cantaloupe melon shake with tapioca pearls. I've had better, but it was still good after a long hot day at the beach. read more

i always go here... but mostly becasue its convienent. they only use powder for thier bubble drinks, so it kinda sucks. im spoiled and only like bubble drinks made with real fruit. only reason i give it 3 stars is because i always go there and thier chocolate/peanut butter is pretty good. read more

After having read the reviews, I decided to see for myself what it's all about. So I got the purple yam (?) bubble shake. I was surprised to discover that it's actually was very enjoyable. The consistency and flavor was right up there that I went back the following week. Honestly, this is one of the handful of real good boba places in the island. These guys can probably add a smile when delivering. Despite that, the product is excellent. Would definitely go there again on my next jaunt to the mall. read more

I order the honeydew melon bubble drink when we come here. It tasted the same as always and the tapioca pearls went nice with the drink . . . and I had my usual brain freeze. Huns got the strawberry-banana smoothie . . . he said it was "okay". Service wasn't the best . . . mediocre, to say the least. And price is a bit high just for a bubble drink and smoothie . . . I paid $11 for two drinks. :( Flavor was fine . . . just not sure if it is worth the expense. read more

I would give zero stars if I could. I couldn't even get anything here because it's cash only. Also when I approached to place my order the girl was cleaning and waited until she was done cleaning acknowledge me. Terrible place! read more

This place has such awful customer service it over shadows their bubble tea, which I can get at a million different places on the island, all of which take debit/credit cards. #Superrudedude read more

The drinks taste amazing and they have such a wide variety of flavors you can always find something you like. If you like bubble tea this is definitely the place to go for a cool, refreshing drink. read more

If you want to experience shave ice, don't go to Zagu. They serve snow cone, not shave ice. I constantly crave shave ice in Michigan, and yet have to find any store there that claims to have shave ice to serve shave ice instead of snow cone. In Hawaii, I thought it would be safe to assume everyone knows what a shave ice is, and would not give me a snow cone when the sign says shave ice, big mistake! If you are looking for shave ice, go elsewhere. If you just want a snow cone with mediocre syrup, this is your place. read more

Went to the zagu bubble tea place in the mall. It took 30 minutes to get an Acai bowl and then it was melted. Poor service even by Hawaii standards. Won't ever go there again read more