My girlfriend and I came to this location simply to add her phone to my plan. We were greeted and…read moretold she needed to call the account holder for authorization, which she promptly did. Once that was completed, the same staff member who had assured us they would assist us immediately turned around and began helping another customer -- without so much as an explanation or acknowledgment. We then sat there for over 20 minutes, completely ignored. No update. No apology. No communication. Watching the employee casually move on to someone else after we had already been waiting was beyond frustrating -- it was blatantly disrespectful. Customer service should, at minimum, include basic courtesy and follow-through. Unfortunately, this location failed on both. I absolutely would not recommend coming here unless you have time to waste and don't mind being treated as an afterthought.

Terrible customer service, I mean terrible. Avoid this store at all cost. Women with glasses is…read morejust nasty and rude. Went in to return a device that customer device told me to do, as I was explaining she cut me off and said "WE DO NOT HONOR ANY CUSTOMER SERVICE/ONLINE PURCHASES" again I explained I was told to come into the store but she again got nasty and rude. I just left the store. Lady needs training.

This store is ok. The clerks are nice enough but don't have any actual power to help you if you…read morehave a question or problem with your service. Customer service online is tortuous.

My sister was switching from Android to iPhone and was very stressed about possibly losing critical…read morestuff for her business like email and contacts. Silverio walked her through the whole process, taking at least an hour and making sure everything was right, down to putting her new iPhone in a protective case and putting on a screen protector. He was patient and thorough. Great service.

Went in to consider a trade in from my iPhone XR and was right off the bat told it had a 350 dollar…read moretrade in value when shown to the worker. I liked the deal so based off that knowledge I agreed to buy the iphone 15. I performed the transfer of info at home from old phone to new phone and wiped the old phone. I brought back the old XR to cash in the 350$ trade in, and was told it was worthless. I was then told I would have to pay a restocking fee to return the phone. So all based off a lie I have to pay this at&t store. completely fed up, don't believe anything they tell you.

I went in with my boyfriend to switch over my phone to his account. Eddie was great and helped us…read morenot only switch over my account and upgrade my phone. He was helpful and kind!! Best worker ever. He deserves a promotion!!

What a half assed store and an embarrassment to AT&T! I called today because I live in Danbury, but…read morewas at the other end of the state to ask if they had an iPhone 12 in the Pacific Blue, as I have 5 lines and wanted to upgrade the iPhones on all of them. I called this location and was rudely told that they can't tell me what they do or don't have as it's company policy. Really? I told this woman that I called five other AT&T stores and there was no issue telling me if they did or didn't have the color I was looking for. Her response was "that's not my problem". Pathetic! I then stopped by today when I got into Danbury only to find a handmade sign that says "Be Back in an hour, on lunch". Are you kidding me?! Absolutely ridiculous and with the little business this store gets and the employees clearly not caring about there customers and simply being lazy, Shut This Store Down!

My wife and I both visited this store to take advantage of a promotion and to upgrade our phones …read more This was in July . We were promised $400 in credit each towards a new phone upgrade . Both AT&T and store promotions . We were required to trade in our phones . STILL WAITING FOR THE MONEY !!. We have contacted AT&T numerous times , and were told to go back to the store . Went back to the store 5 times to have this addressed . Store management was uncaring and only contacted upper management after our insistence . That was 3 weeks ago . Still no word from AT&T or the store. They owe us $800 and we have paid full retail price for our phones . Avoid this store and AT&T ! Poorly managed , dirty and unorganized . This is now December and we are still fighting with them ! Go anywhere else !

My husband went into get a quote on how much it would take to clean his phone. We had got some…read moreridiculous quotes like over $200 at other places and was advised to get a new phone . He solved the problem so quickly and efficiently. Saved us the hassle of buying a new phone. They are under a new name "cell pro" definitely will be going back in the future.

i have been here few days back for my screen replacement and everything went well but at the…read morepayment the guy name called satiaa demanding me to pay cash instead of card with $10 discount and he didn't even given me the receipt its againt the law when i asked the receipt he mentioned out of paper.Its almost $239 into his pockets, The business lead should take care of this kind of persons its not first time we experienced even at the mall entrance with the small kiosk called i care which is associated with this mobile rescue the same guy done this illegal activity asking my cousin to pay with cash out of the cameras and its almost $320 for samsung screen he paid through the zelle app and he didn't even given the receipt and the display was also not fixed well at the edge Thank you

Fantastic staff! I frantically went into the Apple Store one day last week because I some how…read morelocked my phone with a stupid setting I should have never touched in the first place. The worker who is the first point of contact when you enter the store helped me unlock it faster than you can say licketty split! I was so appreciative of her that I went and bought her a cookie from Starbucks!!

I can't recommend Adam highly enough. He helped my son when his phone got stuck on the recovery…read morescreen. Although we weren't able to recover everything, it was clear he did everything possible. He was honest, knowledgeable, and truly went the extra mile.

Best costumer service by far!! Gabe was the best! He was so patient with me(I was asking lots of…read morequestions) and very helpful, he explained everything clearly and made it easier to understand and he can sing too he was very chill and I felt like I could relax. If I need anything I would def go and wait for Gave! I had someone prior, he wasn't bad but I'm glad I got switched to Gabe, it was definitely easier to talk to him and I felt free to ask as many questions as I could. And in top of that he gave me some freebies!! (it was Tuesday lol) Thanks Gabe!! I hope you have blessed shifts always T-Mobile has the best costumer service in my opinion by far!!

They have excellent customer service over the phone or in person. I've had nothing but good…read moreexperiences with T mobile

My experience at Verizon involved a group plan, and two out of the three members were present; the…read morethird was present by phone. The manager was pleasant, professional and assisted us, and spoke with our third party via phone. He then assigned us a gentleman, Joao, a Verizon specialist. He spent quite a good deal of time with us while we connected the accounts, new phones, and he was appreciative of some of the legwork one of us, my daughter, did to make the process work smoothly. He also transferred photos from the old phone to the new one without my asking for it! The overall experience, which later included another employee helping us with a USB-C adapter, was all positive. Thank you very much for the professional courtesy.

I think it's fair to say that Verizon Wireless doesn't care about their customers one way or the…read moreother. I've had my phone with them since 1998 and whenever I've called them about anything, they consistently give "take it or leave it" type answers so I'm used to not having terrific customer service so I was surprised that I was surprised by the level of service at this store considering my expectations were already so low. My poor Pixel 5 was limping along due to its advanced age and the fact that I dropped it twice recently. I decided to bite the bullet and get a Pixel 7a so when we walked by the store, I walked in, asked the guy behind the counter who barely looked up if they had it in stock and went to look at it when he pointed to the wall where it was displayed. The size was bigger than I would have liked but it was okay so I went and told him I wanted to buy it. He let me know that he could add it to my account for on a three year payment plan and I said that I would be happy just to pay for it now and he said he couldn't help me. I was confused because I'd checked the website the day before and I knew I could buy it online but he said that's not possible in the store. He said I could go to Best Buy if I wanted to purchase it. Recalling that I could buy it online and that he did say they had one in stock, I asked if I could purchase online and request pickup at the store and he said that would probably work, so I sat down, did everything online on my crippled Pixel 5 (I was trying to keep the horrible truth of its replacement away from it) and submitted the order. He went in the back for about 10 minutes, then came out with a bag with my phone. After I opened the box to ensure there was a phone in it, I left with my new purchase. Again, although not surprised, I'm disappointed in the level of service from Verizon. I've been a customer for 25 years and even conservatively estimating a payment of $100 per month during that time, I've given them over $30,000 but they still make me do all the work to get a phone. I'm not faulting the guy who works there for Verizon's ridiculous policy and I guess I appreciate the recommendation to try Best Buy but it's clear that the company would love to do away with staff altogether and have the customer do all the work. But if you have people in the store, why don't you let them sell? I get it, but it's a business model designed to reduce costs. I'm also too lazy to switch to AT&T or another provider so they know they have me. But I wouldn't recommend Verizon to anyone and especially in that area of Connecticut, the coverage that used to be very strong has degraded in the past few years so maybe I should see if another provider is better. It's a cell phone company, so it's about as expected.