I brought 44 2 1/4 negatives in sleeves to Milford Photo for high-res scans. Each sleeve was…read morenumbered and corresponded to printed proofs. Upon checking the scans, I discovered that there were 4 missing images. However, there were 41 scans provided. Oddly a very similar negative was scanned instead of the requested photo. And, this negative was inserted in the "missing photo" sleeve. Bottom line, my important negative was lost. I emailed the imaging specialist to see if he had misplaced the photo. Before I realized this loss, I brought the 4 missing negatives back to Milford Photo to be scanned. Shockingly. The scans were soft and missing detail. I called the imaging specialist, about these "bad scans". He proceeded to raise his voice and said that my negatives had deteriated. I proceeded to take the negatives to a very respected photo lab in NYC. I also showed the Milford Photo scans. They told me the negatives were scanned on the emulsion side. To be fair, I sent a detailed email to the specialist updating him about the scans and also asked him to look for my missing negative. He never replied. No apology, no compensation. Very unprofessional.

Staff is very known and professional. Very few of these places left. Parking on site.read more

I've been working with Todd at Vintage Images for a couple years and he's a pro. When it comes to…read morecustomer service, high quality product, and responsiveness, he's extraordinary. And because the work I do is often sensitive, confidentiality and trustworthiness are paramount requirements and I trust Todd without reservation. I highly recommend Todd to anybody needing the the types of services he provides.

Fairfix has moved to Trumbull Mall. i had previously had good experiences when they were at…read moreFairfield location. DO NOT GO!!! I had a minor problem with my iPhone and it came back ruined. The young guy who worked on it took zero responsibility in spite of it barely working now and I'm headed to Apple's Genius Bar (and a big bill) to get it back to the way it was- hopefully!!! HORRIBLE

My laptop has suffered some sort trauma and now the screen will periodically freeze then gradually…read morebecome completely white. If I play with the screen a bit, flip it back and forth between open and closed a few times, then it will work ok.. for a while. I stopped in here for an estimate. The guy said he had never seen anything like this, that he would have to open it us and take a look. I asked if there was a diagnostic fee, and he replied with "yes... $60"... !! I don't know about you, but I don't feel like subsidizing the education of someone else's technician... that's not what I pay for. I pay for expertise and service. If the expertise is missing, don't expect me to pay for your learning time. That's my .02...

GREAT CUSTOMER SERVICE!!! I went recently to get the new…read moreiPhone I switched from sprint to optimum and it didn't not disappoint!! Took only a few minutes to transfer all my stuff and I love my new phone. THANK YOU TO ALEX & EVERTON!! You guys made it so easy to do this! Thank you!

I went into the local Westport Optimum store today with an issue regarding my wifi service and the…read moretelephone customer service I had experienced while attempting to get the issue resolved. Alex and Everton were absolutely AMAZING!! They went above and beyond to determine the hardware issue, and to understand what needed to be done regarding activation. They ran interference with the online customer service team and found a number for me to use on a Sunday when the regular customer service office was closed. They texted me for several hours until my wi-fi was working again. Honestly, if it wasn't for Alex and Everton I would have left Optimum because I was so frustrated with the difficulty I experienced in trying to reach someone over the phone. Optimum is lucky to have two such professional and dedicated employees. Sydney H.

Fantastic customer service! The highest quality products . Wonderful framing experience !read more

Quaint shop, absolutely lovely. Good customer service, quality frames, fantastic input and great…read moreart on the walls!!

I purchased a painting abroad and needed it stretch framed and I wanted a gallery wrap. They did a…read morebeautiful job. So, I recently gave them both our sons' law degrees for framing.

Great service! Got a few things framed. Very knowledgeable and helpful for selecting great frames…read moreand mats. Also had a hand painted frame repaired and glass replaced and workmanship was super! Thanks for all of the help! Would highly recommend! ( ask about their discounts!)

I stopped in to buy a few pairs of Ray-Ban sunglasses and received nothing but the best service…read more They had a special happening that day so that was the reason I bought two pairs. They were marked down to $117.00 a pair. This store is located in the Connecticut mall on the 2nd floor.

Needed new sunglasses and this was a great place to go been in there before The glasses fit right…read morethe sales person was tremendous help would go back again

My insurance suggested I check this place out. I used to go to Sears in Waterbury and it was always…read morea nightmare. But in stark contrast, the Vision Shoppe has been an absolute dream. I will go here for the rest of my life. Way better glasses selection--including fully covered eye exams and some cute glasses selection fully covered by Husky Insurance. I'd give this place 10 stars if I could!! Do go here if you're in the area. They make sure to check everything out and take care of you through the entire process. I felt right at home here. Thank you, Vision Shoppe! Absolutely amazing! I will go here again and again and again

I feel bad for small business owners. It's a really tough time to be surviving with a small…read morebusiness and for those businesses that have employees that don't care about customer service, they are likely the difference between life (open) and death (closed.) What is funny, is that bad employees see no connection between bad service and a future of no paycheck. You know why? They don't care. And they have never had to work to earn the money to PAY the ungrateful employee who is destroying their business. I went by Vision Shoppe today after seeing 4.5 on Yelp (my barometer 4.5stars 99% of the time means 'great experience ahead) because I hoped to find a local eyeglass place cause I bought a house in Newtown and am trying to shop small business locally. I wanted to order contacts, and replace two pairs of lenses (read: high margin item) with a new prescription. So, I arrived, and the front doors look like what you think an Ebola ward would look like. (I was tightly masked up) Signs plastered STOP!!! STAY IN YOUR CAR! in multiple places and a phone number. I had parked my car around the corner in the shade and was on foot. Of course, the door was locked, why wouldn't it be with so many dire warnings. So, through the store window, through the plexiglass shield at her desk, and from behind her mask (in the store ALONE as far as I could see) the receptionist could only bring herself to lift up the handset on the phone and point to it. New customer, probably $1500 to spend, I took my phone and then started to dial and though - she can't even get up and come say hello through the glass and have some sort of human interaction? Neither I nor my money is that transactional and if I wanted to have an experience through the glass, I would either get a friend who is in prison or try and see if Hannibal Lector is in an institution nearby. Until then, I will find a different eyeglass place where customers are human and not an infection waiting to happen.