Again, horrible service! Our freight arrived at their Sun Valley, CA yard on 12/6 - 5 miles from our business. Today, 12/13, it is STILL NOT DELIVERED. When I called, I was told they FORGOT about it! FORGOT!!?? This is impossible to fathom! They are 100% incompetent and you should NEVER EVER use Yellow Freight! They say we will have it tomorrow. Why not today?? I will update again when it does not show up tomorrow. read more

I have been trying to deal with this company for a while now. One of my clients purchased an AC unit from Budget. Budget seems to use these people for there shipping needs and this proving to be a bad decision. I will never use this shipping company again. I will also not be buying from Budget if they insist on using these morons. They don't have time to answer the phone and when they do happen to make time they are rood. They know the ac unit is sitting in a warehouse in Henderson NV. and supposed to be in Reno NV. They know it is at the wrong warehouse but can't get it to me because they need to hear it from Budget. Budget has to be the people to request the unit be shipped to the correct address. The only person from Budget that can do this is the lady that placed the shipping order. Of course she is gone on vacation for 6 days. You know 4th of July. All parties knew the unit is still sitting at the wrong warehouse and the temps here in Reno are going to be in the hundreds today. I am on the phone again with YRC, twenty minutes so far this morning and still no response. Now I look closer and see they are located in San Hose Cal. I just wonder if this the direction of all businesses in the country when the chineese communest perty gets here. I'm sorry I can't give a smaller amount of stars. They owe me a star back. read more

I would rank it zero. Our freight was told to be delivered on 17th, December. After two weeks, we still have not received it. Finally, the customer service gave us a reply on the freight, and the answer is the freight is lost. Then, no one seems care of our phone call anymore! Right now, I am so so so worrying our freight items since it is very emergent to our project. But I feel so hopeless right now. Terrible company!!!! read more

YRC called me to say that the bathroom vanity I had ordered from Overstock would be delivered late on a Thursday. It wasn't. Then they called to say that the vanity would be delivered the following Saturday. It wasn't. Next I was told to expect it the following Monday. Alas, it didn't come. So I got in touch with Overstock and said that if the vanity wasn't delivered within "two days" I was returning it. The day after I got in touch with Overstock, the vanity was delivered, but no one from YRC bothered to call me ahead of time to make sure I would be home. It's a good thing I happened to be home. The vanity was supposed to be delivered to the nearest "covered area"--either a porch or garage. After I heard the rumble of a truck in my drive, I went outside and discovered that the boxed vanity had been left in my driveway, right next to my garage door. The two guys in the truck were preparing to leave. I ran after the truck and yelled, "Wait! You guys were supposed to deliver the vanity into either my garage or on to a covered porch." The driver rolled down his window and said, "No, ma'am, according to our instructions this was supposed to be delivered to the front of your garage door." But I had spoken to not one, but TWO, representatives from YRC Freight and both of these women had assured me that the vanity would be delivered to the "nearest covered area," either to a porch or inside a garage (someone at Overstock had also verified that the vanity would be delivered to the inside of my garage). I had explained to each of these individuals that I would not be able to get the boxed vanity into my garage without some help. "Don't worry," I was told repeatedly. "YRC Freight will deliver your vanity to the inside of your garage." Well, the two YRC delivery men were NOT going to do that and a storm was on the way. I knew that the vanity would be exposed to elements that might ruin it before any hired help could come to move it for me. "You guys are screwing me up the ass!" I yelled, in complete frustration as they prepared to leave. One of the men smiled, as if he was amused by my comment and that's when (I'm ashamed to admit) I began to cry like a blubbering fool. In that moment, I felt completely defeated by the whole affair. The other man said, "Wait. Don't cry. We'll get this pushed into your garage for you." And they did. Fortunately, the vanity looks okay. Things could have been worse. At least they didn't damage the vanity in transit; but I will never purchase an online product that ships via YRC Freight. read more

No joke: These guys called me and said they will drop off my (very important) package the following day, which requires my signature. However, they would only provide a 10-hour window of when they would show up. I took the day off of work to sit around and wait, but they never showed up. At 7:00 PM, I called them and they said they should have called to cancel and they don't know why they didn't. Same drill tomorrow, I hope they bother to stop by. read more

I hired YRC because the guaranteed two day delivery from east coast to Midwest. They did not meet the deadline, and am still waiting for my shipment. Do not use this freight company, they really don't care if you receive your shipment. Use someone else. read more

Same experience for me times 2. First for New furniture delivery coming from Sacramento CA - San Jose CA. It took a month called a bunch of time they couldn't get there story straight where my shipment was said it was on trailer xx or yy then couldn't tell me if it was on a tailor or in a warehouse. I called the furniture company and they told me YRC picked it up the next day after we purchased,Sacramento is a 1.5 hour drive to San Jose. Fast forward my furniture was sitting in a YRC warehouse in Stockton for a month !!- they said "oh your the person that that stuff belong to"we can deliver in 2 weeks to San Jose !!!! wtf. NEXT 11/29/18 ordered Air Hockey table from Walmart for a "on time delivery" of 12/10/18 for Christmas- they sent it YRC from Florida- San Jose (had I known) I called YRC immediately and said will I get it on promise date ? "Oh sure" you will said customer service - I said according to tracking its been sitting in your YRC Florida warehouse for (4) days so far !!! Customer service "Oh it should leave today if everything goes well" the delivery date changes every morning to another day farther out.There system as promise dates are pushed out call it "another on time delivery" I have ZERO CONFIDENCE it will arrive in time for Christmas The more stores force online ordering the worse service becomes ,now i'am angry at Walmart because of YRC's "performance record" I will Shop Local first for in store items where I have control. read more

Rude customer service, slow delivery, several days late with no notice, I had to track down a PRO number to have someone argue with me about the day I was given as an estimate. Already 5 days late and looks like I'll be waiting another. I'll never purchase another product shipped by YRC. read more

Can I swear on here? Please just assume that every *** is a bad word. I have used this *** company once, and I will never *** use them again. I used them at my workplace to get a shipment from Edmonton to Maine. "Five days," they said. FOUR *** WEEKS LATER it finally *** shows up. We had to reorder the product and have it delivered rush, to the tune of a thousand *** dollars, not to mention I look like an idiot to my department because a *** week long shipment took FOUR. Your "Customer Service" along the way was completely *** dismal. No one could answer my question, and I was just passed along. Before the shipment even *** arrived, I got a call from the sales department asking if I needed any other shipments sent! *** ha***ha***ha The kicker comes today, when we get an invoice for $130 more. So you give me a *** QUOTE, I pay up front, then you send me an invoice for "additional charges"? I don't *** think so. read more

Their website is horrible. Half the time you have no idea what you are clicking just to move the process forward. I had set up to pick my item up at the terminal. Instead YRC decides to just ships it to my door and charges me on top of the high price they quoted me. If you have to ship something please use Greyhound. It will arrive faster and cheaper than YRC. If I could give a lower rating I would. read more

A very bad experience with YRC Freight transporting a Toyota forklift from Oregon to Montana. I received a price quote for $572, because the quote had a termination date on it, I called and updated it just before it was to be picked up - price still the same. Sent the Bill of Laden to shipper but for some reason a different BOL was used. Forklift went to SLC then DEN then it was 'lost' in the shuffle, finally YRC found it in the front of a truck 5 hours South of DEN (wrong direction). Finally I received it 10 days after the shipping date promised. YRC invoiced me for $901, I refused to pay, they turned it over to collections, I still refused until finally they gave me a new invoice for $572. This took nearly 5 months to resolve. Try someone else. read more

Terrible tracking. Called three times today, first two say that it is out for delivery. No one calls to schedule a time. Call a third time and they tell me that the local depot wants to talk to me to set up a time. Why didn't they call? Why did they tell me it was out for delivery? Now they say they can't get it to me until next week because they are a delivery company that doesn't have a proper delivery truck. You know it's not a good delivery company when the best option is to drive 75 miles to pick up your packages rather than have them delivered. I can understand a late delivery, but not when it's due to laziness and incompetence. read more

YRC is the worst freight/shipping company I have ever had to deal with. They hold shipments until the very last possible moment. they do not try to aspire to higher standards or customer satisfaction. My shipment was held for 4 days in Maybrook NY when it was only just over an hour from its final destination. They would not move the truck because it wasn't full. My Daughter missed her Birthday gift because of them. Walmart should stop using them as well as every other company that currently uses them. read more

I would give zero stars if that were possible. This is regarding the Phoenix location. Called the morning the shipment was to be delivered after arranging to be in the office on my day off as it was critical to receive this shipment on that day, 7/22. The trailer that the box was on had not been unloaded so was not going to be delivered until 7/25. I asked if there was a place I could go and pick it up then realized that this box will not fit in my vehicle so said, "never mind." Called 7/25 to verify that it would be delivered; it was sitting on the dock because I had said I was picking it up. Now is supposedly to be delivered 7/26. We shall see. Not holding my breath. read more

I wish I didn't even have to put 1 star. I can honestly say they don't deserve even that. Aside from their over priced hidden fees, their customer service is even worse. They have not been helpful in resolving any of the mishaps I have encountered using them, let alone take responsibility for their own mistakes. read more

They SUCK ! I was trying to coordinate a pickup a few days in advance, and everyone at YRC Freight was telling me a different story. I have to assume they had no reason to lie to me so it must be that they simply didn't care enough to look into my shipment to give me an accurate status, or they were confused and incompetent. As delivery got closer I had to contact them several times because literally every person I talked to gave me a story that contradicted the pervious person. Of course every new person I talked to would say they had no idea why anyone would have told me what the did. On the expected delivery day I had a truck rented and people ready to help me and I didn't know of a delay till after it was three hours past the expected time. They just suck. read more

Amazingly poor service. I've used them three times now per an underwritten contract I cannot avoid. Twice they didn't make it the day scheduled. A rude customer service rep told me I could only schedule between 1-3 pm for pickups. On the third pickup I they arrived at 11:30 and I was on schedule for 1 pm.....following their RULES! They scheduled my 2000 lb shipment for the next day. At 2 pm I called the local dispatch and was told he was on his way and would arrive before 3 pm. Nope. No one ever showed on day 2, which was a Friday. I called dispatch multiple times after 3 pm. No one answered the phone. Later I contacted YRCs customer service who didn't know anything about my shipment but finally found it in their system. It was not rescheduled for Monday!!!! Dispatch and the driver just went home for the weekend. No one called me Friday afternoon to tell me. Waited 8 hours Friday. Poor trucking company. Horrible communication. read more

I received a shipment with free shipment from a seller that used YRC freight. I scheduled the delivery calling the customer service and the delivery was done withing the delivery window. I am happy about that. The driver delivered the goods inside the garage and received signature from me. Suddenly in a month I received an invoice from them asking to pay immediately as it was overdue. When I called back, I was told that it was the charge for inside delivery when no one told me about this extra charge while scheduling the delivery or during delivery. You have to be very careful as they can send an invoice even though you never knowingly purchased anything from them. Now I am getting collection notices for this invoice and I am refusing to pay as I was never told orally or in writing that there are additional charges for dropping the heavy goods inside the garage. If I was told either by customer service or by the driver, I would be happy to pay if I used that extra service. Be careful even if you think you are receiving a free shipment. read more

See below for recent "on-line" chat.... Freight was late and I was given bad information during the chat; Thanks for choosing YRC Freight. A specialist will be with you shortly. You are now chatting with 'SusanN' SusanN: Hello SusanN: How may I help you today? you: What time will this freight deliver (tracking number 449-875364-5) SusanN: This is planned for delivery tomorrow you: What time? SusanN: 10-3 SusanN: If you want a better time, you can check back tomorrow after the trucks are loaded SusanN: about 930 am you: Can I contact the terminal that is delivering this? you: If so - phone number? SusanN: They will not be able to give you a time for delivery until tomorrow and are not staffed to take calls form customers you: This freight is already late. SusanN: You can check back with us tomorrow am after 930 and we can give you the ETA you: I know the area is not serviced well. SusanN: The truck is not loaded and until it is we cannot give you an eta you: Panama City is not serviced every day, and I assume the information you have is from your standard delivery off your web-site. Someone at the terminal must know the routine for trucks going to Panama City. SusanN: One moment SusanN: Per Shay at the terminal this area is a Zone 3 and as stated above is not serviced daily and they plan to runt this Friday of this week. SusanN: I do apologize you: So it will not deliver until Friday? SusanN: That is correct you: What happened to the delivery tomorrow between 10:00AM and 3:00PM? SusanN: Once I called the terminal I was advised differently SusanN: Is there anything else I can assist you with? you: We need this freight delievred tomorrow. you: Can this happen? SusanN: Nop SusanN: Sorry, they are not going there tomorrow SusanN: This is Std Ground zone 3 freight SusanN: I can see if they can make it available for a dock pick up you: Then why does YRC show as a 4 day service on their web-site? SusanN: that is only an estimate SusanN: Thanks for chatting with YRC Freight Chat session has been terminated by the site specialist. read more

Had the worse experience with this delivery company. this company was to call in advance about the delivery to my house. They did not call and dropped by unexpected. Lucky for them someone was home. During the delivery they were in a rush and wanted to leave this medical device in my drive way. I want to explain that this unit is about 7' tall and extremely expensive and fragile. The delivery guy then left in my garage, but in setting the unit down he droped it about 6". Low and behold I come to find my unit is damage and all the glass material inside was shattered beyond repair. Needless to say very upset. I also got word from my neighbor that he saw the delivery guy drop my unit in the street prior to ringing my door bell. NICE Right? So I am finally get a new one today. and they actually called to have it schueduled for delivery this afternoon, but once again have problems. They call me to rechedule for THIS morning. I have to leave work from SJ and drive all the way up to Newark. I do it anyways. When i get home they are late. and is the same driver. He acutally asked why they were taking the old unit back. I told him because when he delivered it he had droped it and broke it. He then proceeded to leave this unit in the garage again. So i call YRC and the supervisor was not very friendly on the phone and told me it wasn't his problem and i should call the company I ordered the unit from . I did so and the the driver then proceeded to yell at the rep i had on the phone. He then left and didn't delivery my unit. NEVER will i use this company again. They do not have quality service or even understand the concept of customer service. If i could give them a 0 stars I would. read more

I am very upset over the delivery situation for a recent shipment from a company in Michigan. I recently received a PAST DUE bill for "redelivery" in the amount of $94.68. One,YRC never called me as they were supposed to when the books arrived in Nashville, Tennessee where I live. I had to call them on that Friday to see whether or not the books were out for delivery. The lady told me NO. She said they were on the dock and then asked me if I would like to pick them up. Arrogance on parade. Why would I pay for delivery and then come pick them up? And how am I supposed to load a skid of books in a Nissan Altima? We then arranged for them to deliver the books on Monday and to call me when the driver was on his way, and they said they'd have them to me by noon. I waited at the house all morning and finally called them at 11:30 when they didn't call. She said they couldn't find the books. She said she'd call me that afternoon to let me know where the books were. I got no such call. The next morning, I had to call THEM! The man said they were on the truck for delivery and the driver would call me when he was in the area, which he did. I lost a whole morning because I had to wait at the house for the delivery, which came around 11:00. It would have been nice if they had let me know as they had told me they would. Each time I explained the problems, I got no "I'm sorry," or "We'll do our best to take care of it to your satisfaction." NOTHING! Their attitude was "this is how it is and this is what we'll do." Repeat -- no apology, no anything. And again, yesterday, I get a bill for $94.68 saying it was a redelivery charge, when it fact, they never made an attempt before finally delivering them. I will never allow a shipper to use YRC again. There are too many other ways to get freight delivered. read more

Terrible Service. The truck driver was nice enough but when they misplaced 2 of the 3 skids and I called to see how we could expedite the service; they couldn't help me and couldn't tell me when the other 2 skids would arrive? Meanwhile my techs are waiting on the skids to install a machine. STAY with Fed Express Freight!!!! read more

WORST COMPANY EVER!! Shipped materials to the International Dyslexia Association Conference in November for our vendor booth. The shipment NEVER ARRIVED! And... the shipment never was traced. We put in a claim for $6760 (including incurred damages) and we received a check for $2659. DO NOT USE THIS SIPPER read more

Please do not give these guys any business, they deserve to go out of business, read my complaints email to one of the companies that used these guys to send me the goods that I purchased and see why after delivering my goods 7 days late, they gave an excuse such as driver ran out of time one day, next day got pulled over by cops and the third day he had other guaranteed deliveries to make so my shipment had to wait since it was shipped as regular shipment method!!!!!!!! Dear Bendpack, We finally received the shipment today after 7 days past delivery date, the trucking company asked us to pay them $160.00 for lift gate services, after we paid them by credit card and confirmed the delivery for next day, the delivery truck that showed up with the shipment demanded another $82.00 for delivery, stating that they were the subcontracting trucking company and needed to get paid for the local delivery of the goods, after arguing with one of my guys at the location, we called YRC and they told the driver to deal with YRC directly and not to charge us. One day Prior to shipping date I called the customer relation manager Jackie and complained about the terminal manager ( Jim) telling me on the phone that If I want my shipment to get to me on time, I should pay more and get a guaranteed shipping method next time, in other words, If I pay for regular service I deserve to be treated like trash and sit back and take whatever abuse the trucking company throws at me. That is like saying if I don't get paid what I want I don't have to do my job properly!!!! This has been a very stressful process for us, we import parts and other goods from China every month and deal with numinous trucking companies and have never experience such poor service and highway robbery behavior, I don't know how much you are paying for this trucking company to do your shipping but even if they delivered for free , I would never hire them to represent my company. Quite frankly had I known that it was going to be so much headache to buy this product from your company I have taken a pass on your products no matter what!!!!! I will write a review for everyone to notice this so that companies with these type of behavior either go out of business for good or take some customer service lessons!!!! read more

Bottom of the barrell carrier. We used YRC for a Trade Show shipment and paid extra to guarrantee it arrived on time. Well they lost one of the pallets and we didn't get it back for 3 weeks, not to mention the run around they gave us as when they were trying to locate it. Now they are taking me to collections for the past due bill. read more

no zero stars shame on amazon using them reason i canceled prime with amazon because they did not help with them if merchants use them don't use this merchant read more

Kept my product for 10 extra days, until I had to rent a truck and pickup the item myself. They provide the worst service.

YRC Freight is the worst shipping company I've ever dealt with. My first experience with them was when I had a crate of airplane parts set for delivery at an airport in Georgia. I flew in from out of town to take delivery of the crate and was only going to be in town for one day. I set up a delivery date with YRC and their delivery department told me to be on site from 8:00 AM until 8:00 PM. I checked the next day with the delivery dispatcher and was assured my crate was out for delivery. I waited all day long and the driver never showed up! When I called the next day, YRC was unable to give me a reason why their driver never showed up. They also told me they only delivered to my city on Tuesdays and Thursdays so they offered to redeliver my crate the following week! I told them I was flying from GA to TX the next day and their solution was unacceptable. So, they sent a driver out the next day. He was unable to find his way to my location. UPS, FEDEX, and the Postal Service don't have any problems finding our airport and every one of them makes deliveries every day of the week. The driver called me and told me he got lost and if I wanted my crate I'd have to meet him at the Walmart in town in 10 minutes or else he was going to leave. My second experience was much of the same. The driver failed to show up on my delivery date and never bothered to call. YRC offered to deliver my airplane part the following week. Again, I told them this was unacceptable. After YRC delivered my item the following day, they billed the shipper an extra $80 because his driver had to deliver to an airport address. They are hands down the worst shipping company I've ever dealt with and I will go out of my way to make sure every item I ever order will NOT be delivered by their company. read more

We purchased a vanity from qualitybath.com (who by the way have fine products and have been a good company to buy from) - who chose to have YRC as the delivery company. What a mistake it was that YRC was chosen! The item was initially promised for delivery on a Friday. We called on the Friday morning to check if the item was still on for delivery since the web site showed it as ready for delivery. The woman who picked up the phone told us - no it was not going to be delivered that day since it had not yet arrived in their local dock! What if we had not called? Would they have kept us waiting all day? Did no one think to call us? Well anyway, things only get worse. The woman told us that the item would be delivered the following Monday and she gave us a 3 hour window of time. We waited and waited. When 2 hours and 40 minutes had passed, someone from the company called us and told us that the item could not be delivered since the driver had departed without picking it up from the dock! So the item would only be delivered on Tuesday. No sorry. No apologies for the waste of our time. What sort of a shipping company is this that a driver leaves without knowing what is in his truck? On Tuesday, we were told that the delivery window was from 9 to noon. The item arrived at our house at 130pm. It was raining. The driver said that his job was to just drop the item off on the kerb - even though it was raining and my wife is 9 months pregnant. He refused to even lend other people in the house a hand to move the item in or just out of the rain. I dont think that I have ever encountered a delivery company that is as badly run or where our experience was as miserable. The staff lacks training and frankly basic courtesy. No one should ever receive any item shipped through this company. DO NOT USE YRC! read more

I wish I could give a lower star rating but this will have to do. I've never worked with such an unorganized company. Their Customer Service is a joke, they are rude, unhelpful and have some of the worst attitudes I've come across in a long time. If they don't know how to solve your problem they simply transfer you to good ol' Tone, Dial Tone that is. I don't know what else to say but don't use this company unless you have to, and even then you might have better luck strapping your stuff to a courier pigeon and praying 0:-) read more

Horrible! Item was never shipped, just sat at the warehouse for 3 weeks while we tried to get it delivered. Ended up getting a refund on the product. They attempted to deliver once without contacting us and we weren't home (the week following the delivery window). They expected us to get a 1000# safe off the truck. "Delivery" just included driving up to the house. Seller paid a "Tommy Lift" fee so it would actually be placed on the ground. After three calls to get the delivery scheduled and told we would be called back, we never were. There is ZERO customer service at this company. The Farmington NM office is terrible. We got daily emails saying product was being delivered on a date weeks in the past. DO NOT USE THIS SHIPPER!!! read more

Oh my God how is this company in business???? I can honestly say in all 38 years of my life this is probably the worst company I have ever dwelt with. If you order something on-line and you see the shipping carrier is YRC cancel your order immediately. Everyday I get a 9am-1pm time frame for delivery and everyday they call at 1:30, 3:15pm and now 3:50pm and tell me they are running late and will have to reschedule. Three separate times and NO package. I am beside myself. This company should be under investigation. read more

My experience was just as bad as those below. No call, delayed delivery (twice), damaged goods, rude serivce and a total disregard for my time. I'll spare you the details, since this seems to be the m.o. of the company (per the several detailed reviews below). How this company stays in business or why retailers continue to select this company for freight is beyond me. read more

I'd give no stars if I could, so let this be a warning. Do not ship or receive anything that is large, heavy, awkward or that needs someone with a brain or 2 people to handle. They sent an old man to deliver an item, not once but twice, that he was not capable of lifting or managing and ultimately I had to do the job myself or send the item back! Clueless, incapable, careless, and overall a complete disaster was my experience on several occasions. Sadly I was stuck with them due to the company I ordered product from who had no choice but to use them. If you want to do the work yourself, hire them, if you expect a courteous and proper job to be done, find someone else. read more

it's hit and miss with YRC. i had a driver come by my shop to pick up 8 transmission cores. The first thing he asked me when he arrived at my shop was "do you guys have a forklift?" When i answered "no" he just got back in his truck and was about to drive off. Luckily, I ran out of the shop and told him that I have 2 employees who already stacked the crates in one area of the garage, and would help him load them into his truck, so we didn't need a forklift. He reluctantly backed the truck near one of my garage doors and he absolutely refused to lend a hand to help my 2 employees load them up onto his truck which had no liftgate. he didn't even have the stickers to put on the crates, and refused to give me any even after i provided him a copy of the bill of lading. After he drove off and left all 8 crates still sitting in my shop's garage, my company called UPS freight who showed up at 8am sharp the next morning, and within 12 minutes, all 8 crates were loaded up onto his truck and gone. when there is Old Dominion, R&L, Conway, UPS, and many other freight carriers in the local area, YRC needs to make sure that they get rid of the old, grumpy drivers like Juan Heredia, who have such a crappy attitude, or else they will be losing a lot more business. I spoke with Rob, the location manager, and he assured me that this will not ever happen again, if we decide to use YRC in the future. who knows? everybody deserves a second chance...but this review stays at a 1-star until then. read more

I have to say, this company doesn't know how to actually deliver shipments. I bought some tractor implements from back east and needed them urgently for planting season. It was scheduled for delivery on a Friday and on the Thursday before, I called to confirm delivery. On Friday, no show. So I called and confirmed delivery for Monday. Again on Monday, no show. Tuesday, same deal. Despite me calling each day prior, same deal, no show, no call, nothing. By Tuesday I was pissed. On Tuesday, I called customer service and asked what was going on. She told me to hold while she called the terminal. (Which btw, happened every time poor too). When she got back on the phone she told me she didn't know what to tell me. I told her that wasn't good enough and she told me, "I'm in the same boat as you". When I explained to her, she certainly wasn't even in the same ocean, she told me, she would get a manager. After talking to her and another hold, she conferenced in the terminal manager who told me the items would be delivered the following day between 8-10am. Imagine my surprise when 10am came and went. I Allen yet again and was then called by the driver who told me he was late (yeah, no kidding, thanks for the call and heads up). Well, they ended up getting delivered but I don't recommend using this shipper. I'll be avoiding them. read more

This carrier should be avoided at all costs. They take shipments, and then do not deliver them on time... But they do take the time to measure, weight and RECLASSIFY the shipment. DO NOT USE YRC, Yellow Freight, Roadway, or USF Holland,. They are all the same company. read more

Lazy drivers that will not deliver Home Depot products because they say the street has a "no outlet" sign. My wife told the driver that huge trucks come up to our house all the time. He said no and took our order back to Home Depot. Worthless company. Why does HD hire them. read more

My experience with this company has been exceptionally poor. If I could add negative stars I would do so. I placed an order for a piece of furniture and was told the order would require an additional payment of $299.00 for "white glove delivery" which would include communication by the delivery company with us to plan the delivery of the item and set up in my home. We paid the delivery cost at the time of order. I did not have any advance notice of delivery until they arrived at my home and called me at work to say they were there for delivery. They would not wait the 20 minutes for me to arrive home, but offered to leave an expensive piece of furniture in my driveway during winter in NY. They set up a second delivery day for one week later. We are waiting for the delivery which was supposed to have been between 1-5 pm. I contacted customer service and there was nothing they could do to help. They cannot reach the truck and I am out of luck. I would not recommend this business to anyone who needs shipping. Their customer service person was very nice, but was not empowered to find a solution. I am reaching out to the original company through which I placed the furniture order to let them know about my experience so that other customers don't have this exceptionally poor experience. I wish I was leaving a better review. In the future I will be proactive when placing orders to ensure that it does not go through this business. read more

I am basically going to echo what the other 2 posts say. I was promised delivery between 1-5 PM yesterday. I left a meeting early to get home and wait and wait and wait. I also had a friend come hang out, ready to help me assemble the item. No delivery. Turns out, it was never placed on the truck. They had called me the day before to confirm delivery. I spoke with 2 different people, including a supervisor, over 9 times that evening since the item is a bed frame and the mattress was being delivered the following morning, I really needed the bed frame. I was assured it would go out first thing and be at my house by 730am. Well, now it is 8 am and I have already spoken with 3 different people in the office and it might show up around 9 or 10am this morning. No apologies and when you ask to speak to a supervisor or manager, the response consistently is, "I will jot down a message and have them call you!" None of them seem to have direct lines or even names. I am totally frustrated and not even sure if it is really going to get here today at all! read more