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    Your Wireless

    3.4 (7 reviews)
    ModerateMobile Phones
    Closed 10:00 am - 7:00 pm

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    1 year ago

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    2 years ago

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    9 years ago

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    12 years ago

    Just returned. Eric was beyond helpful especially dealing with this aging technophobe. Very patient and a pleasure to deal with.

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    10 years ago

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    8 years ago

    Business owner information

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    Angel M.

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    11 years ago

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    T-Mobile Experience Store

    T-Mobile Experience Store

    (24 reviews)

    I have been to 6 different t-mobile for hours and they couldn't help figuring out my issue with a…read morepayment. Got at cross county T-mobile and Jasmine helped me in 3 min. I walked in hopeless to pay this debt i have for months. And Jaamine was so professional and fast!!!

    RANT ALERT - BUYER BEWARE This review is for the Cross County, Yonkers store. I went in…read moremid-March to inquire about upgrading 2 IPhone 13's. The salesman said since my current plan was old, he'd have to switch me to a current plan to get a promotion on a trade in. He told me with the new plan, my bill would only go up $5 per month, taxes and insurance included. (it would go into effect on the 28th since that was my next billing cycle) He said the phones would be free with the trade in of my current phones ($830 trade in value per phone). He also said I'd be getting free yearly upgrades and free Netflix, Apple TV and Hulu. Because I am usually leery of salespeople, I wrote everything down as he said it so I would be clear on the offer. We went over everything I had written down and he confirmed it was accurate. I thought it was a great deal and agreed. He had me sign the tablet with the order and got the new phones and began transferring over my info. from the old ones. He emailed the order documents but I was unable to open the email in store. (Maybe because the info. was transferring over, idk) He said we didn't have to wait in store for everything to transfer and that once everything was done, we could come back to turn in the old phones or they would mail an envelope to return by mail so we left. Once I got home, I opened the email and saw the trade in value was $630 on each phone, not $830 as he said. (which would result in monthly installment payments) I immediately called the store to ask him what was going on and he said he would check it out. He then said he made a mistake and quoted me from a different plan. He said he would switch my plan to a less expensive one which would balance out the phone installment payments. I asked if I had to sign anything and he said no that he would take care of it on his end and I would see all the changes on my next bill when the new plan kicked in. Fast forward to the 28th. I called Tmobile customer service to go over my new plan to ensure all was as stated. It was not. I'm paying $200 per phone, not getting free yearly upgrades or Hulu. i never would have upgraded phones if I knew I'd be paying $200 per phone. I went back into the store a few days later to talk to the salesman once again. After going back and forth a bit, he called the manager over to explain what happened. She initially told me if I was unhappy with the deal, I could've returned the new phones. After insistence on my part, she then said that the store offers credits but they had no more credits to give and she would have to call corporate to get permission from them. She said she'd know something by Wednesday (it was Sunday) and that she'd call me. Never heard from her so I emailed her on Thursday. No response. I called the store on Sunday but she was not in. Finally got her on Monday and she said corporate denied the credit because when I called to speak to the salesman that same day, I agreed on the new terms. (not true) I filed a complaint w the corporate office but have not heard back. I would advise NOT going to this store but if you must, don't sign anything until you see the transaction in print. VERY UNHAPPY CUSTOMER!

    T-Mobile

    T-Mobile

    (6 reviews)

    I needed a phone since at&T locked down my phone and couldn't be worked with. Another network from…read morea humongous corporate healthcare "provider" destroyed my phone. Of course, I'm the one who has to pay. I was very relieved that there is a T mobile store in Getty square since I was isolated from personal business. The impression I got when I walked into the store was cold and disinterested since I was the only woman who is an older person in the store. I was the only woman in the store period! The agent who was busy with the male techo freaks was told to take care of me by a female supervisor. He was in a hurry to get rid of me as soon as possible to get back to his men. I told him I needed an easy flip top phone since I loathe the digital world but must be able to communicate so I'm forced to have a cellphone. The agent was pleasant but did not go over plans, I just needed an inexpensive and simple phone. I had to take prepaid because I froze my credit reports which has been taken care of however I have to return to their store today so they can check my line of credit and get off prepaid. The agent gave me his card "If I have any questions" so I called a few days ago and was spoken to very tersely by the female supervisor who announced everything I need to bring with me to get a regular plan. So far, this has been a mean experience and I dread going back there today. I anticipate trouble and aggravation and a need on their part to just get rid of me. The phone has a weird message system and I'm sure they will be hostile if they have to take the time to explain it. I hope Edwin isn't in a hurry today. Also, for some reason the acoustics in the store prevents me from hearing well which makes matters worse. I am not deaf but something may be up with my hearing/ People with disabilities should avoid this store. I am truly grateful to have a phone and they were there. If things go well I will change my rating.

    I called there because I wanted to drop off my son's phone because I traded it in for the 15th the…read more Boy Giovanni picks up the phone with his little attitude and tells me my daughter has to wait because is one person in front of him. Mind you him and his. Coworker is just sitting there not doing nothing and he gave me attitude when I called the store. Don't go there because these people act like it's too much to do the job that they were hired for.

    Your Wireless - mobilephones - Updated May 2026

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