I really wanted to love Juicy's, especially after hearing good things about them, but unfortunately…read moremy first experience was pretty underwhelming.
I placed my order about 17-18 minutes before closing. The staff wasn't particularly welcoming, but they were somewhat friendly, took my order, and answered my questions the best they could. One person didn't know the answer to something I asked, but another employee chimed in and helped, which I appreciated. I also understand that I came near the end of their day, so everyone may have simply been tired.
I ordered the 2-piece catfish with mac & cheese and green beans, plus 3 wings on the side. I was told my food would take about 20-25 minutes. There were customers ahead of me and people who came in after me, so I actually gave them an extra five minutes before returning to pick up my order.
Everything was hot when I received it, but strangely, the first piece of fish and the wings didn't taste freshly fried. They were hot, but the breading had lost that fresh crispness, which made me wonder if they had possibly been reheated or dropped back into the fryer. What made it even more noticeable was that my second piece of fish was MUCH better and tasted considerably fresher.
Overall, the fish and chicken were also surprisingly bland. Once I got home, I ended up adding seasoning salt myself.
However, I have to give credit where it's due: the green beans and cornbread were easily the highlights of the meal. The green beans had good flavor, and the cornbread was REALLY good. It was incredibly moist--almost cake-like moist--and definitely one of the things I enjoyed most.
Unfortunately, the mac & cheese was the biggest disappointment. It was extremely dry, and even the noodles didn't look like the mac & cheese I had seen in photos before ordering. Maybe I received what was left toward the bottom of the pan because it was the end of the day, but either way, what I received really wasn't acceptable. I'm including a picture because it honestly speaks for itself.
I completely understand that I ordered close to closing time, and I'm taking that into consideration. However, if the quality of the food can't be maintained until closing, I think there should be a cutoff for new orders--maybe 30 minutes beforehand. If a restaurant is open, still accepting orders, and charging full price, customers should receive the same quality of food they would receive earlier in the day.
I spent around $30, so overall this was disappointing. I'm actually considering giving Juicy's another try in the middle of the day because I'd like to know whether this was simply an end-of-day experience or if this is representative of the food overall. Based on this first visit, though, I wasn't impressed.