Been going here for years! The staff is always friendly and helpful. I love the spring, summer and…read morefall plant selections. Ive also purchased good quality bird feeders and feed. They carry good quality items for good price and regularly have sales! Can't wait for the fall mums!!

I had a great experience shopping at Taylor's when. We are remodeling our living room and most of…read moreit will be DIY. The list of things we needed far exceeded what we initially expected to need so we were a bit flustered. But I found 90% of the items for our entire renovation here and the associates were extremely helpful and courteous!

The initial consult was great and they did a decent job. The communication was bad. I definitely…read morewouldn't do business with them again

It was great working with Tony. He gave me a tour of the shop, showed me all the stone he had in…read morestock. Educated me very well in stone countertops. So when I left there I was smarter than when I got there. The whole process was stress free. I got to pick out my slab (Fantasy Brown), everything was approved by me before they did any cutting, and the finished countertops came out perfect. I was a little taken back by the need for a 50% deposit, but it turns out that everyone requires that same deposit, so not a problem. Vary professional crew came out and were done in about 3 hours. Bottom line, I am happy as can be with my new countertops from QSC and will definitely call on them again when I do my kitchen island.

I have been a loyal Lowe's customer, but this was one of the worst customer experiences I have ever…read morehad. I paid Lowe's for same-day delivery. The delivery arrived 2 hours and 45 minutes late, and despite clear instructions to leave my order at my front door, the delivery driver left my order at the very end of my driveway next to the road. That is not a completed delivery. When I contacted the delivery company, OneRail, I spent over an hour getting the runaround. Instead of taking responsibility, I was met with rude, dismissive, and sarcastic customer service because I expected the driver to complete the delivery properly. The most disappointing part is that OneRail represents Lowe's. As the customer, I didn't choose OneRail--Lowe's did. When Lowe's contracts with a delivery company, customers reasonably expect that company to meet Lowe's standards for professionalism and service. This wasn't simply a late delivery. It was a complete breakdown in customer service from start to finish: nearly three hours late, delivery instructions ignored, my order abandoned at the end of my driveway, and no meaningful effort to correct the mistake. Lowe's needs to seriously reconsider its partnership with OneRail. Every failed OneRail delivery becomes a Lowe's customer experience, and that's exactly what happened here. If this is the level of service customers can expect from Lowe's delivery partner, people deserve to know before they pay for same-day delivery.

Came to the store to buy a EGO compact inflator, after standing in aisle for minutes, I walked…read morearound looking for help. Employees were looking down at phones look up saw me looking at them then took quick turn to go down isle, told by one they needed to go to bathroom and for me to go to customer service, I walked up to paint workers and they made a call for help over the PA system. No one showed, I left, I'll order online. Bring on robots and automation.

I had a horrible customer experience at this business. The granite selection was nice but we ended…read moreup not buying anything because the secretary handling our visit to pick out a slab was so rude and bad at her job.

I picked out what I thought was a granite. My fabricator purchased it for me. When I went to my…read morefabricator to review the cut we discovered the "granite" was very soft. He picked up a rock and gently went down the side and it scratched. After doing research my research the characteristics of this stone is marble not granite. The stone is either granite or marble which is soft and easily scratches. What I picked out was represented as granite. NOW THEY DON'T WANT TO TAKE IT BACK. Slabs of granite are returned/exchanged quite often. I do not want a counter top that I have to worry about scratching. If they insist it is granite IT IS DEFECTIVE.

Went in there expecting service. Waited for someone to assist and no one came like the guy at the…read morefront said. The one girl in the area looked at us and said something to someone in the office in the corner and never bothered to come over and helped. Needless to say we got NO assistance. I guess we looked like we could not afford their stuff....don't let the looks fool you.....SMH

We started working with Prosource in early March at the recommendation of a local independent…read morecontractor to check out flooring, cabinets and countertops for our kitchen remodel. We stopped in on a Saturday and spent most of our time browsing floor options. We worked initially with Alexandra, who was very helpful when looking at photos of our home. She was very informative when it came to styles and options and allowed us to check out several samples to take home. Before the end of our visit, she referred us to another associate to discuss counters and cabinets. He was initially very helpful as we looked at options to fit our budget and space. Eventually, we went with another manufacturer for custom cabinets, so we were now considering only countertops with Prosource. Fast forward 3 months - we found another material we liked at Superior Marble in Portsmouth, which Prosource also carried. We were excited to learn that they could provide and install for nearly $3k less than Superior and with a faster turnaround time. When it came to getting the invoice and contract from the associate at Prosource, he became harder to get hold of. He would promise information and never provide it; would not return emails or phone calls or would do so weeks later. We had to send multiple requests via email and phone for composed estimates and paperwork to sign and to schedule the templating. He ended up leaving the company and we got passed around to 3 or 4 other people to help us with templating the countertops and scheduling installation. Of note, they also requested payment in full to even get scheduled. We paid and got on the schedule for a month later (Jul 30th). After template, it was 2 1/2 weeks to install (Aug 18th). They had a subcontractor complete the template and installation - Mike - and he was great to work with. We did have some issues after installation - sharp edges, a stain and a slight chip after installation and he returned within 2 weeks to take care of those issues and make sure we were satisfied, which we are! Other than the back and forth with associates @ Prosource which were a slight headache, I have no hesitation recommending the product we purchased. We saved a good chunk of money, but it came at the cost of a wait, which was overall worth it. I would consider returning when we renovate our bathrooms in the near future.

Very friendly and convenient place to get hardware items at a convenient location Good spot to…read moreget beach chairs better quality than at a gift shop

Professional and friendly business always eager to help with any of your hardware questionsread more

None of the plants are watered, they're all dying.The clerk is extremely rude…read more She didn't even acknowledge me.She just read everything up, didn't say it word. I was the only customer. There was no excuse for her rudeness. I'm gonna look up her number and report her to corporate.Because she shouldn't be working in a store with people

The choice to return an on line purchase to the store wasn't mine. It was the only return option…read morefor the item that didn't work. I thought it would be a simple stop on the way home from the bakery. Not so! My bad back had been especially awful with the weather this week. So I searched for a handicapped parking space on the parking aisles near the entrance. To my surprise there were none. What I had thought were handicapped spots were for customer pickup. The only reason I can envision this parking choice is for the convenience of their employees, not their customers. Down the aisles I drove until I finally found handicapped parking. They were on an aisle near the exit. I walked to the exit door and found it wouldn't open. There was a checkout clerk nearby who wasn't busy. So I knocked on the door.....several times. He finally came & let me in. I told him there needed to be handicapped spaces near the entrance door. No reply. Why couldn't they at least let the exit doors open from the outside? The sign for Customer Service was far, actually near the entrance door. After waiting in line, I was really struggling. And it was obvious. When my turn came the young woman clerk looked at my box as if it were an aberration. She turned to what was obviously her supervisor so I said "I have the scan for the return on my phone." I had it opened & ready for her to ask for the entire time I was in the line. While she was processing the return I told her that there should be handicapped parking near the entrance door. No response. Was I invisible? After I had my return receipt I had to walk back to the exit to get to my vehicle. The whole experience was a nightmare. I hope I never have to return an item to that store again. The value of my having to pay return shipping would be worth not having to experience pain & poor customer service.

This is a great local business to support. They have a little bit of everything including bike…read morelocks. How do I know? Because I left my house without my lock and stopped at 3 different stores before coming here. Not only do they have what you need but they are so friendly. It feels like a locally owned shop. They have ice water bottles at the door for $1. You can't get that anywhere else. They helped us with our lock so we could use it immediately. They have bikes out front for purchase and also make keys. Bike accessories and everything else you need. And they are not expensive either. I will be back to support this neighborhood store with the friendly employees. :)

This is a nice small local hardware store…read more We've been driving past for a long time since I've lived in VAB for 17 years, but hadn't stopped in. We needed ice the other day for a BBQ and stopped in for a large, cheap bag of ice for like $2! Much better price and size than 7-eleven right across the street. They have some nice bikes and all the little odds and ends you might need from a hardware store. I think this might be our first stop for those items from now on!