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Lowe's Home Improvement

2.5 (86 reviews)
Open 6:00 am - 10:00 pm

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I wanted to write this review because of the exceptional service I have received over the years and especially my last few experiences. I went in to the store close to closing time and inquired about delivery for a upcoming job . i was informed about the pro program and decided to sign up. I quickly gathered my lumber and supplies with some assistance for delivery on the upcoming weekend. of course I forgot a few things . and my wife informed me of another project she had in mind so we added more things for delivery. all with relative ease and phone calls. delivery was delayed a day but they kept me informed and the extra day was not a deal breaker because I built in a little extra time . the order arrived as promised . everything looked great . later when I went to unpack vanity , the marble was broken and instantly halted the project. I called the store and was informed pro desk was closed but a manager would assist me . within an hour I was back to store and back home with everything taken care of. This was also on this Thanksgiving weekend. Thank you Lowes and especially the crew that helped on this project. It is so good to know that customer service is alive and well in Virginia Beach !!!

Debbie R.

I went to buy a live tree. 6 foot at $59.99. The Cashier was Marylin and there was an associate with her named Kisha. I used my military discount. Then I went to Samuel and he cut the end of the tree and wrapped it in netting. He tied it onto my car real good so it wouldn't fall off. Marilyn, Kisha and Samuel are the nicest people. I was really pleased with their service so much that I will not go back to Home Depot for anything. Lowe's is my favorite store! You better believe I'm getting my Christmas tree from them next year and for now on!

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This morning Lawn and garden manager actually disembarked his forklift to assist me with checkout ....

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Ferguson Bath, Kitchen & Lighting Gallery

Ferguson Bath, Kitchen & Lighting Gallery

3.1(13 reviews)
2.7 mi

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

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Ferguson Bath, Kitchen & Lighting Gallery
Ferguson Bath, Kitchen & Lighting Gallery
Ferguson Bath, Kitchen & Lighting Gallery

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Harbor Freight Tools

Harbor Freight Tools

2.9(13 reviews)
0.9 mi
$$

Only posted one star because I HAD to…read more Ridiculous time to get any kind of service at the store. Price online says "in store price" is one thing then you go to the store and they have discontinued that item but will sell you one for $5 more! What a rip off! The trash they sell doesn't last anyway! Took my business elsewhere!!

Go here nearly every week.. 3 weeks ago bought a 10x20 car port and they pushed the extended…read morewarranty.... And I bought it .. 2 weeks later storm comes through and helicoptered the damn thing into the trees .. I take a picture and drive up to the store showing them it's 30ft in the air wrapped around the trees.. the manager says bring us what you can.. so 2 days later I come back and find the manager and he's helpful.. tells me to go up in the line where the cashier named "destiny" looks at my account.. pulls the manager aside and then proceeds to tell me that I never bought the one I'm trying to get... you bought a 10x17 she says .. we can't return this making me look like some level of criminal or something... and all the while She's laughing with everyone else but telling me NO!!! So then I produce the recipe! And she still persists that I'm somehow trying to pull some shady shit !! This woman has zero business dealing with customers !! I ended up walking out without the Product simply due to this woman getting that far under my skin!!!! No product, no money back!! And bought the damn extended warranty just to be treated like some thief buy this woman !!!! They lost a once a week client by hiring this woman .. and I for one will be spending the rest of today letting as many as I can know about this b!!ch!!!

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Harbor Freight Tools
Harbor Freight Tools
Harbor Freight Tools

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Lowe's Home Improvement - appliances - Updated May 2026

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