Refrigerator was delivered. Paid over $2000 for appliance but ice-maker does not work & never did. Requested them change it out for a true new fridge & the man on the phone laughed. Now we are months later & still no fix. They feel no sense of urgency. They cannot fix it. I do not want a 'fixed' refrigerator. I bought a brand new one. The entire episode is a blooming joke!! Consider my situation before buying!! read more

Amazing service repair done to an old dryer in less than 30 mins. Main repair guy has been fixing appliances for 40 years. He started at Montgomery Ward. All our kitchen appliances have been purchased at Dr Johnnys. We love Dr Johnnys & all service techs & storefront employees. We've lived in VB since 1993 & Dr Johnnys is the best for all new used appliances. Customer service, purchasing the best appliances - call them & they'll get you the best! read more

I will always purchase from Dr Johnny's! Not only are they competitive with pricing...they stand behind every item they sell!! I cannot say enough good about this company!! Do yourself a favor..shop for your appliances with Dr J!! You will not be sorry!!! read more

Sixteen years ago after moving into my new home in Virginia Beach I needed the services of Dr. Johnny. The dishwasher failed the first week. Fast forward to February of 2021 I replaced the dishwasher again using Dr. Johnny's and received the same awesome service and price. If your trying to shop local for appliances this would be one of your only area choices. It is important for me and reason to try and give the little guy business. Dr. Johnny's carries all the major brands and often if they do not stick can order it. The sales woman was fantastic over the phone. I had already completed my research over the internet for a replacement. She needed to tweak the model number in order for me to receive next week. I got a price better than the big box with delivery and installation included. On the day of delivery they hit the window of time. Both men wore mask in my home and were professional. They brought all the necessary tools and an additional part purchased that morning from the hardware store. So a funny story was that I owed him $5 for the part and he made a deal to purchase a box of my daughters Girl Scout cookies and call it even. The install took around an hour and they left the area clean bringing a small vac. After 30 days use of our Kitchen Aid it's worked flawlessly. This type of service must be awarded with a full 5 stars. Dr. Johnny's services the entire Southside, maybe the peninsula but do ask. They have a showroom off General Booth in Virginia Beach. I cannot imagine a purchase elsewhere. read more

What's not to love! Dr. Johnny's is in my neighborhood. the office mgr. was amazingly helpful on the phone, and the tech that came to our home was amazingly friendly and knew exactly what to do before he even opened the back of our dryer! He pushed the button, diagnosed the problem, and was out the door in less than 30 minutes. Our dryer (which is over 10 years old) sounds brand new and works great. The cost for the repair was around 25% of what it would have cost us to buy the very same dryer brand new. My rule of thumb is to always try to repair equipment you already own. You can extend its life by years and years and save hundreds of dollars (or more!). I strongly recommend! read more

We purchased appliances and loved that they service what they sell. Well it's all good until you have an issue. We called as we were not happy with the service and did not even get the courtesy of a call back. They do not stand by what they sell and service! Total and complete disregard of customer service. We love to buy local but never again will we buy from Dr. Johnny's. We will buy from Costco for appliances - sometimes supporting local is not always better. read more

Virginia Beach, VA Bought a new Whirlpool Washer and Dryer and 2 pedestals. In the first 3 weeks the Washer broke then the dryer broke. After a week they offered a loaner which was an older machine with an agitator. Had to go through Whirlpool to get the dryer fixed and still takes an hour and a half or more to dry a load of clothes. The last time the washer was operable was 3/11/2023. They picked it up on 3/23/2023. They brought it back on April 3 with the whole right side damaged. When they picked it up they took it with the pedestal attached. The weight in the truck could not bear the weight of the washer so the rail broke and the side of that was scratched up. I asked for my money back at the 3 week mark and Johnny screamed I'm not picking it up. It is now April 10th and still no washing machine. I asked again last week for my money back and was told I had it too long now. I told them that was the problem, I haven't had it. As of today the 10th it has been 31 days without the washing machine. It was originally delivered on 2/21/2023. I had it 19 days before it broke. I clearly have been without it longer than I have had it. I would hate for anyone else to have to go through this inexcusable and stressful back and forth like I have. I would never buy anything again from this company. Their total disregard for customer service is disgraceful. I give them one star because it won't post the review without it! I have a detailed time line for this transaction but it's too long to post. Beware! read more

I had just moved into the area and was looking for a washer and dryer. As usual I tried all of the big box stores, home depot, Lowe's, etc but no-one carried what we needed in stock. Finally found this local store and decided to try it out. First impressions when we walked in was very good, very friendly customer service, all our questions were answered and they had exactly what we needed with a great discount. We opted to have it delivered and installed and the installers were proffesional and everything was absolutely painless. As far as the other bad reviews saying they do not support veterans I'm not really sure where that's coming from. I'm active duty military and my wife's a vet and we couldn't be happier. read more

Wife and I purchased a dishwasher for $1000 and still waiting for delivery after one month of waiting. Wife calls to get an updated status on when it will get delivered and the woman that handles it was rude and told her instead of being delivered after one month of waiting, it will now be the middle of May for it to happen. When my wife said she would just wait instead of asking to cancel, the woman hung up the phone without saying goodbye. We will be asking for a refund today! We tried to shop for the mom and pop type of store to keep it in America but with this type of service it's not worth the trouble. We will be going to Home Depot and will have a dishwasher up and running in no time. read more

I stopped in to check out this store I have driven by multiple times. The inside was beautiful and very well taken care of. Everyone seemed nice and Dr Johnny made sure I received exactly what I needed. He was both friendly and professional. I will use him again in the future if needed. read more

I wish I could give more than 5 stars!!! I've been dealing with Dr Johnny's for years now. Purchased all my appliances there and they always give me a great deal. They even test parts for me like dryer switches to see if they oHm out ok. I'm a DYI kind of person and they help me every time in getting the right parts and give me advice in repairing in what ever I'm working on. Hands down the best in all aspects. I will not shop anywhere else but Dr. Johnny's!!! Thank you for everything you do for me!!! You should have a million star rating!!! read more

When all else fails,...the takeaway is your memory of an event. The compressor for my $2400 refrigerator purchased in 2013 was failing. * Dr. J's prompt service calls (past and present) helped me decide to get rid of this lemon. * We came in to the showroom after service call#2 on a Saturday around noon, selected an available replacement , got delivery and installation on the same day. Here's the thing: *The day of major appliances lasting 20+ years is largely gone. *I would never have gotten the quick response and personal attention from the Big Box stores. *Good service is rare. I'll take it for a few dollars' difference any day. read more

Went in the store and wondered where the appliances were. No one talked to me so I left and went to East Coast Appliance in Virginia Beach. They were just voted the best Appliance store in Virginia Beach and the selection is great. they really sell appliances and sell almost every brand. I will not be back to see the doctor. read more

Not impressed. Spoke with Johnny in the morning and set appointment for an arrival time of 12pm - 2pm and informed them it would be closer to 1230pm before someone could meet a member of their staff. Technician attempted to get in at 1130am where I informed him of my previous conversation that no one would be there until 1230pm, but he needed to be there by 2pm. At 2pm he calls to advise he is on the way, but 15-20 minutes away - I can not stand for people being late. Finally shows up and after a 5 minute screw removal. "Your transmission is shot, $90 please." It literally took him longer to fill out the paperwork than it did to do the inspection. That is a rate of $1,080 per hour - I am in the wrong business. When people ask me about an appliance repair company - Dr. Johnny's will not be one that is recommended. In fact, I will share this story with everyone who has a washer, dryer, fridge issue in the future as someone not to do business with. read more

I purchased all new appliances for my kitchen. As the kitchen is on the third floor with no elevator, I knew the delivery/installation was going to be difficult to say the least. The three men sent to handle the job were wonderful. They were professional, courteous, and friendly even when I knew they were exhausted. The didn't even seem to mind my crazy dogs. Dr. Johnny's Appliances was a pleasure to deal with from the purchasing phase to the completed installation. If you are buying appliances in the area they serve, you should definitely give them a call! read more

My husband and I recently moved and replaced ALL the appliances in our home. We had never bought 6 appliances at once and I was dreading the whole decision-making process. We decided to go to Dr. Johnny's first thinking he would be too expensive and we'd eventually end up at a big-box store. Boy, were we wrong! Not only did Dr. Johnny himself help us, but he was super friendly, helped us select exactly what we wanted and it was surprisingly less expensive than we would have spent anywhere else. The delivery was on the exact date we were told and the guys were prompt, professional, courteous and careful. I highly recommend going to Dr. Johnny's for any of your appliances. It's nice to know that they are right down the road for any necessary service too! read more

Needed a washer asap so stopped in to see what than had in stock. Sales woman was professional and helpful. Bought on Sat and was delivered on Monday when promised. Very pleasant experience and bought local read more

Great appliances, friendly service, and amazing prices! Dr johnnys is the place to be! I have never had any issues since switching from East Coast. Now that you know, come on in! read more

Have purchased a Fridge, washer, dryer and now a Dishwasher from here. They price match all of the big box stores and give better customer service. The day the dishwasher arrived they had a issue with the install my 60 year old house had the wrong size fitting for the newer dishwashers. The tech was awesome told me what was needed to adapt it and waited till i came back with the 3 bucks in parts from comet plumbing. They have convenient hours for delivery and service and i will be doing business with them again. read more

Terrible company to deal with!. Short warranty period, and terrible install. They installed our washer incorrectly, resulting in major floor damage ($2K) and will leave you hanging out to dry. They would rather hire an attorney to fight you than deal with their own incompetence. Shop elsewhere, as you can see from other reviews here, don't waste you money on these un-professionals. read more

Had some nice items however, they illegally asked us to leave due to my husband having a service dog! Used the excuse that the owners wife was allergic however, per the Americans With Disabilities Act that is NOT allowed. East Coast Appliance welcomed him right in. Sad thing, the reason why we went to Dr. Johnnys rather than Home Depot (where we also have never had an issue) was that we heard they had good service and being a small business owners, we like to support other small business owners. read more

DO NOT BUY from here. They just want your money and after they have it, they give half ass customer service even after I spent $4000 on an appliance. I highly recommend HHGregg! I've had the best experiences with them. Also Dr.Johnny's sells Whirpool which also makes Kitchenaid, Fridgedair, and a few others. These brands make the worst appliances on the market. Stick with LG and Bosch! read more

I've purchases several appliances from dr Johnny's. their service is what keeps me coming back. Although their prices may be slightly higher, their delivery, and service after purchase are exceptional. They usually charge about 80 for a service call, but they always fix the problem and their technicians are timely, pleasant and efficient. I would recommend them without hesitation. read more

We purchased a washer and dryer on 8/17 and paid for the items. The washer needed to be ordered and we were told it would be available in 8 to 10 days. We receive a call to confirm a delivery date of the 27th. It was requested that the date be pushed back a few days because the laundry room was being painted. When we called to reestablish a delivery date we were advised the washer would not be available until 10/ 8 or 9. What happened to the washer to be delivered earlier? The latest call yesterday to Dr Johnnys to inquire about delivery we were told it would be 10/29 before it could be delivered. We cancelled the order and were refunded the purchase price. After waiting for this length of time and the first delivery not available after they established a delivery date and no calls from Dr Johnnys to advise the situation there business practice is very poor to say the least and we wonder about the advice we were given. read more

Quite possibly the best service I have ever had when it comes to appliance woes. Art was professional , friendly and knowledgeable. Diagnosed the problem, got me a follow up appointment, arrived on time the next day fixed my stove in less than 30 minutes AND gave me a break on the cost, I will be buying my next appliances from these folks. Worth every penny to know that they have such great service. read more

Moved into a rental with a damaged stove glass top. Communication was excellent and both times, Eddie was not on time but early! In the contracting world, that is an impossible feat! When the stove top was finally replaced, Eddie and his repair guy worked like a well oiled machine. I had a great experience with this company. read more

Not trustworthy! Damaged my front door taking out old oven while I was upstairs with the third person signing papers. Went to go outside and saw the gouge in front door. They lied of course! Take your business elsewhere. read more

We have bought several appliances from Dr. Johnny's and have always had friendly, professional and excellent customer service both in the store as well as with the delivery driver. As small business owners ourselves, we prefer giving the business to a small business instead of the bigger chains, and the service here has proven that's the best choice. We would recommend Dr. Johnny's to everyone we know, and have, and will definitely only purchase appliances here! read more

Have purchased 2 refrigerators (home and rental), dishwasher for previous home, and complete appliance package for new home. Have Always received excellent service! read more

Easiest transaction ever! While comparison shopping for a washer dryer set, Johnny was thorough, professional, informative and PLEASANT. I didn't even have to go to the store, i am getting delivery within 24 hrs., and he treated me with respect as a repeat customer... stick with someone who appreciates your business, like Dr. Johnny's. Great experience!! Plus, his products LAST. read more

My family has been a customer there for years! Wonderful, friendly and honest service. When I explain what I want and need, he helps me find the best item. Not the most expensive, exactly what I need. The service is great from the moment I walk into the store to the most helpful and friendly delivery guy. They all go above and beyond to make you happy, from hello to instillation. Couldn't have been happier with all of my purchases. Would not go anywhere else! read more

We purchased our first appliance from Dr. Johnnys 11 years ago. We had a Kenmore refrigerator that broke after just one year and it was going to take Sears 2 weeks to fix it. So, upon recommendation from a friend, we went to Dr. Johnnys to get a 2nd garage refrigerator. The fridge that we chose was not in stock, so John (at no cost) had a loaner refrigerator delivered until the one we ordered arrived. Since then, we have purchased at least 5 other appliances at very reasonable costs (the same or less than big box stores). They also service the appliances they sell. Customer service is great...they had someone out the next day after I called for a repair. John gives us a military discount and he has great respect for our US military. read more

My husband and I have been customers of Dr. Johnny's Appliances for 20 years. We always use Dr. Johnny's for purchases and repairs at our home and 2 rental properties. Johnny and his staff are friendly, always responsive, and have great prices. If you want great service and prices from a local small business, forget the big boxes and go see Dr. Johnny! read more

Dr. Johnny's Appliances is a standup business. Everyone I had the pleasure of talking to was incredibly nice and very accommodating. I couldn't have asked for a better experience. Would you believe I bought a full washer and dryer set, sight unseen over the phone in a pinch. And I'm in love with them! John was wonderful! Explaining everything to me and even rushing my machines because one went belly up! He gave me a price that was a cut above the rest! The gentleman who deliver my machine were so awesome! Fenton, Gary and Tom! Amazing, professional men! Not only did they hook everything up they loaded and strapped down the machines in my pickup so that I could take them somewhere. All at my request! If you need an appliance this is the place to go! I'm just sorry I didn't know about them sooner! They made what could have been an extremely stressful situation go so smoothly! Professional, great communication, kind, and accommodating! Thanks guys!! I'll be seeing you for my next appliance purchase or repair! read more

It's almost a blessing to experience an appliance problem when dealing with Doctor Johnny's appliances. Their courtesy and professionalism are unsurpassed! Thank you. read more