Good stuff. Found what I needed in hurry. Small and convenient. Prices are right too.read more

They have an amazing amount of stuff in a small space, including a great selection of basic…read morehardware (screws, fasteners, etc.)

It is a typical local community hardware store. It's not extremely large. It has narrow row upon…read morerow of typical hardware necessities. Each time my wife and I have visited there have been same two friendly, talkative employees present. We've been there several times to have house keys duplicated and once we tried to find a tall step ladder, not finding the ladder we wanted, they were kind enough to recommend a much larger hardware store some distance away. The prices of the products seem reasonable. The building is easily accessible and there is parking in the front. It's a nice neighborhood business.

Always helpful, courteous & surprisingly seem to have exactly what I need ! Love how close and…read moreconvenient they are.

This is a great local business to support. They have a little bit of everything including bike…read morelocks. How do I know? Because I left my house without my lock and stopped at 3 different stores before coming here. Not only do they have what you need but they are so friendly. It feels like a locally owned shop. They have ice water bottles at the door for $1. You can't get that anywhere else. They helped us with our lock so we could use it immediately. They have bikes out front for purchase and also make keys. Bike accessories and everything else you need. And they are not expensive either. I will be back to support this neighborhood store with the friendly employees. :)

This is a nice small local hardware store…read more We've been driving past for a long time since I've lived in VAB for 17 years, but hadn't stopped in. We needed ice the other day for a BBQ and stopped in for a large, cheap bag of ice for like $2! Much better price and size than 7-eleven right across the street. They have some nice bikes and all the little odds and ends you might need from a hardware store. I think this might be our first stop for those items from now on!

Small well stocked store with great customer service. Lived in South Norfolk many years, bought…read morefrom Creekmore's when their dad ran it. Jimmy and Mike continued the same community feeling. Still visit now and then for special things and great Kerosene heater repair. Will be gre missed when Mike decides to retire. Thanks for your many years of community service. Willis Bell

Good selection, even better customer service. Will definitely recommend to friends and family…read more Came in for a very specific bolt, and was immediately greeted by a staff member who quickly helped me find it.

I don't know who the owner, or manager or leadership is for this building, but every time I come…read morehere, I will walk past workers standing around talking, they never greet you, never ask you if they can help you find anything. Or they just brush past you as they did today as you struggle to find what you come in there to spend your hard-earned money on. Today I was looking for mouse traps. If it wasn't such a drive, I would go to Lowe's. If I'm going to have to search for something I might as well pay less for it. This is why people shop online. Brick and mortar businesses need to wake up. At this point you're nothing more than convenience stores for whatever items you sell. Customer service and location are the last things you have going for you. This is sad for me to write because I grew up in a family hardware store where the expectation was to greet your customers, always help customers find what they need, and ensure that they have a good experience while in your business.

Great customer service -just like the old fashioned local hardware store. Decent selection of…read morehardware.

Went in just to get a pipe wrench but I ended up exploring the store as it was a very open layout…read morewith a large variety of tools and other items. A lot of automotive stuff to look through which I wasn't expecting. The reason I chose to write the review is because of the super friendly and helpful staff. A staff member was walking through the store and helped me find what I needed very quickly, the two cashiers at the front were super personable and extra friendly. The helpful staff made my experience in the store amazing and made me want to come back asap. Great customer service!

I like Northern Tool and Equipment for picking up items for big jobs or things I need to repair…read moreexisting equipment. The store is filled with a great variety of tools and hardware. It is well organized, and I can go straight to what I am looking for and get in and out relatively quickly. This is a no-frills operation. I would never pop in to look around because it just does not have that kind of appeal. I need a real reason to be there. Thankfully they have great sales and coupons frequently. The staff is available but not too excited about answering many questions. They are not negative or unkind; they are just not customer service oriented. They stock the shelves and sell the stuff on them, Period! The store is always well stocked, and you can order online and pick it up in the store. If you need help deciding which tool to use for your project, you probably need to shop elsewhere to receive that kind of input.

Do not put yourself in danger by renting a vehicle from HD. my rental broke down 5hrs from my home…read more HD promptly towed it but left me on the side of the road. the next 3hrs were spent calling the store & having nobody ever answer, finally getting through using the Pro Shop #, being referred to a 3rd party company who supposedly handles these things. 1st that company tried to sell me a medical alert device, then HD gave me a diff number & it was for that same company but it was their employee line w/no way to reach a live person. The HD lady, Morgana, from the 800 # was great, but didn't have the autonomy to help me herself. Bottom line, the left me stranded on the side of the road, no way to get somewhere safe, much less get back home. I got a full refund but is that enough for putting & leaving your customer in danger?

I went looking for patio furniture options. I was not really impressed with what was there.read more

Employees need to be trained on how to do their job properly and how to deal with customers without…read moregiving attitude because the employee does not know how to do there job properly!

Let me be clear: DO NOT. DON'T. UH-UH. Do not buy anything of value at Norfolk's Ace Hardware,…read moreThere is no customer service, the store does not back what they sell, and to top it off, the manager is snippy & rude. Here's my story: I purchased a $4,000 EGO riding mower from Ace in Norfolk. Deliberately chose Ace instead of big box Lowe's, in case there were problems. Mower is delivered DOA. No power, does not start. I call Ace within 30 days of purchase, and store manager passes the buck: Contact EGO. I was dumbfounded. "Are you telling me you will do nothing for a mower that never worked?" Response: Contact EGO. I said, "Can you please give me a direct link or a phone number for Ace customers?" Response: "EGO.com." I said, "Well, thank you, sir, that is so very helpful." And he hung up the phone! WOW! One more time: If you are buying more than a hammer, do NOT purchase from this store. FAIL on standing by its products, FAIL on customer service, FAIL for having a douchebag manager.

Nice alternative to the big chain hardware stores...and it's local. No long trips to Virginia…read moreBeach. We ended up buying an eight foot ladder. Our neighborhood small-store owner actually recommended Taylor's.

Ac is fixed :) I love Taylor's. And I love the employees. Everyone comments on how "rude" the older…read morewoman is. Just be nice and she'll be nice back. Also imagine still working at her age. Choose kindness.