I had high hopes about this place as my brother was in town visiting and said he read a good review about it.
The decor is very eclectic and kitschy...it looks like they furnished it with goodwill. Which is not a negative thing, in my book...just a specific aesthetic.
Upon first glance, I was impressed by the menu and its extensive offerings. Everything sounded very good and we were hungry having a late breakfast.
I ordered an iced french vanilla latte to drink and it was pretty good. I'm not a coffee connoisseur, but I can appreciate a sweet, well balanced latte.
The waitress seemed panicked from the moment she introduced herself. She was kind and polite, but you could tell she wanted us to hurry up so she could get to her other tables. I think the poor girl was maybe the only person serving our party of three and another party of like 15 that came in, so it was clear she was overwhelmed. The ordering process felt very rushed and the moment we stopped talking, she launched towards the back. I've served for over 20 years, so I have compassion for being "in the weeds", but the key to good service is to not make the customer bear the weight of your urgency, in my opinion.
Nonetheless, we ordered our food with anticipation. I was excited that they offered eggs Benedict in several different forms, but I ordered it the old fashioned way with hash browns as my side.
The food took a reasonable amount of time to cook. Once we received our meals, everything looked really good. As I cut into my eggs Benedict, I realized the egg wasn't fully poached (it was still gooey) and the meat they used wasn't actual Canadian Bacon, but rather a sliced deli meat. I'm assuming it was ham. It looked like they pulled it straight out of a package from Walmart and slapped it on the English muffin. The food was just not good and definitely not worth the price.
My brother got an omelet and there was cheese on top, but it was literally a sliced cheese laid on top of the omelette and it wasn't even fully melted.
I respect this establishment as it is a small business and I give them kudos for what they did well. I would recommend they reduce their menu selections and focus on offering better quality ingredients for the items they serve.
As for the service, it's a human experience. Some days are good and some days are bad. My only recommendation is that if you're "in the weeds" let your table know that you just got sat with a big top and you need to catch up, but you're going to take great care of them. That feels much better than feeling rushed.
All in all, I don't envision myself coming back to this place unless I hear some significant changes are made regarding the quality of ingredients in their food. read more