Thin-skinned, insecure, and dishonest. That's what you'll get in an owner if you join Yoga Six DTC. The owner pays lip service to caring about members' health and their safety, but in reality, all that seems to matter is the bottom line. In other words, money! There may have been 100 or more ways to address a minor situation, but she handled it in by far the worst possible way. When it was calmly brought to staff's attention that a member had been constantly coughing for 30 minutes, without even covering his mouth, during a crowded HOT Yoga class, the owner's response, via text, was that she didn't want to "police people's health," and that her staff was "very uncomfortable" with the language I used in bringing to their attention the facts of the incident, which included zero profanity and not one degree of a raised voice, just actual facts as to what occurred. Unfortunately, the owner is too thin-skinned, insecure, and dishonest to actually properly investigate the incident (i.e., hearing what I had to say about what occurred), choosing instead to attack me, a very well-liked, charter member of the yoga studio. Without even asking me what my concerns were, she basically wrote a text stating that's the way it is and she would be happy to cancel my membership [if I didn't like her rules]. Her position is essentially, "if you don't like it, you can leave. I don't want to listen to any suggestions that may actually improve the business because I'm the boss." In other words, it didn't matter to her if that person had pneumonia, bronchitis, or the flu [or, most likely, even leprosy] as long as Yoga Six DTC got its money. Yoga is supposed to be a relaxing endeavor and someone who is clearly sick and incessantly coughing is obviously a serious distraction. Well, since the owner decided to lie about me, I'm responding by telling the truth about her.
She describes herself as a "rules follower," which I imagine a proud member of the Nazi party would have also said. "Zhese are zhe Rules." Yet, she has consistently committed a very serious fire code violation by allowing the lobby to be left unoccupied and having the front door locked during classes and she took it upon herself to ignore Denver's mask mandate during several months when it was in place during the pandemic. As was said in Hamlet, "the lady doth protest too much, methinks," Isn't it always the most self-righteous people who are complete and total phonies? I mean, c'mon, what adult sees everything in black-and-white? It is clear the owner believes that the old saying is, "the customer is never right." Why else would she go out of her way to make a popular, loyal member of the studio feel so unwelcome so fast? What's worse than not wanting to listen to a very legitimate concern about a clearly sick participant who's in a small, crowded, heated yoga class? Not caring at all what that another member has to say about it. The truth about Yoga Six DTC is if one excellent instructor left the studio, probably more than half of the members would leave as well. My advice is to find another yoga studio, any yoga studio, where they will actually listen to, hear, address, and actually care about minor suggestions or constructive criticism without the owner acting like a mob boss who's so emotionally fragile and insecure she not only cannot accept any suggestions, which might actually inure to the benefit of the members who pay dues and keep the lights on--she won't even bother to hear them because she doesn't care what they have to say.. And if this is the way she treats a charter member who has paid thousands of dollars in dues since the Club opened, just think how she'll treat you. Seriously, what business, which survives on members' dues, is run by someone so thin-skinned and has such an eggshell-frail ego that it's her way or the highway? And while she says she doesn't want to "police people's health," isn't it clearly her duty and responsibility to say something or have her instructors say something to a person who is visibly, demonstrably sick during a class to protect the other 30 members who are also in that class? Don't other members have the right to feel safe in her studio? Unfortunately, the owner is unreasonably stubborn in refusing to comprehend the health issue presented by obviously ill attendants. More concerning is that she just doesn't care.
By the way, this is the very first review I have ever posted of a business or person that wasn't 5 stars, previously taking the view that if you can't say anything nice, don't say anything at all. But this brutally honest review needed to be posted. read more