Hey Yelp Community!
Let me preface this by saying I never rate a restaurant after just one visit. I like to give establishments a fair chance to prove themselves over multiple experiences. However, I felt compelled to break my rule in this case due to the extremely disappointing way I was treated, particularly by Phillip, the executive assistant manager.
Upon arrival, the ambiance was welcoming, and the staff--especially the hostess and bartender--were friendly and professional. The food and drinks were excellent, and everything seemed perfect. If my experience had ended there, this would have been a five-star review. Unfortunately, it didn't.
After enjoying my meal and two rounds of drinks, I was approached by Phillip, who immediately asked me to put my blazer back on. He was stern and serious, which left me confused as I wasn't sure who he was or why he was addressing me. He informed me that my "bra-style top" violated the dress code. I was wearing a body suit with adjustable straps, wide-legged dress pants, and a blazer that I had removed because the bar area had become hot after the windows were opened.
I was stunned by his comment because, to me, a "bra-style top" typically refers to a garment that covers or supports only the breasts, leaving the midsection exposed--not something I was wearing. I politely asked for clarification, to which he simply repeated his opinion. At that point, I chose to comply, not wanting to escalate things further.
However, this interaction felt completely inappropriate and insensitive. As a larger-breasted woman, it was incredibly disheartening to be body-shamed in this way, especially while paying $200-$300 for brunch. The approach was cold and humiliating. I understand that restaurants have dress codes, but the lack of communication about the policy--no signage, no mention upon arrival or when I ordered--left me feeling blindsided. Furthermore, the way Phillip handled the situation was not just dismissive, but rude.
Looking around, I noticed other women in similar or even more revealing outfits, which made me feel like my breast size, rather than any actual violation of the dress code, was the issue. I felt discriminated against, and that feeling lingered as I prepared to leave.
When we requested the bill, the bartender was understanding and tried to make amends, but the damage had already been done. As we were preparing to leave, my friend tried to address the situation with Phillip, explaining that his approach was inappropriate. Phillip responded dismissively, even telling my friend he didn't care if we had spent $10K. He accused her of being too drunk and refused to continue the conversation, stating that he wouldn't speak with her since she wasn't the one he originally addressed. When I asked to speak, he refused, claiming that he felt "disrespected" by her, and walked away flustered.
What is deeply concerning is that Phillip, in a position of leadership, showed no willingness to listen, empathize, or de-escalate the situation. I've worked in high-end dining for over 20 years and know that handling these situations with tact and sensitivity is crucial--not just for the customer, but for the reputation of the restaurant. A simple greeting, an introduction, and a gentle approach would have made all the difference. Phillip's behavior demonstrated a lack of professionalism and a failure to understand the importance of customer service in the hospitality industry.
Moving forward, I sincerely hope that management provides sensitivity and etiquette training for all staff, especially those in managerial roles. A little tact and respect go a long way, and a well-handled situation can turn a frustrated customer into a loyal one. Unfortunately, Phillip's approach only pushed us away, and I left feeling insulted and disrespected.
In conclusion, the treatment I received from Phillip was not just unprofessional--it was inappropriate and harmful. I hope this feedback is taken seriously to ensure that future patrons aren't subjected to the same poor treatment. read more