Not a good experience with Yard Pros!
After agreeing on a price, the project (removing half of front yard and extending driveway) was to begin on a Tuesday. I was told this would be a 2 day project, which "should" have finished on a Wednesday. As Yard Pros arrived on Wednesday, the dirt was somewhat saturated and the owner felt it best to wait one more day to allow the dirt to dry (which made sense, no big deal). Thursday, I get a call from the owner telling me he had an "emergency" concrete job he had to work on that day, and because he would not be able to get to my house until 1:30, that would be too late to pour the concrete and he would come back the next day, Friday. Frustrating, but ok (we are now looking at two days passed the agreed upon finish date).
Friday comes, and the owner and his crew are nowhere to be found. Throughout the day, I called both the owner's cell phone and office phone at least four to six times each. I sent multiple text messages and emails to the owner throughout the day, NO RESPONSE. Finally, about 6:00pm, i get a email back from the owner telling me he did not know why his "crew" never showed up and he would look into the matter. EXTREMELY UNPROFESSIONAL TO NOT ONLY NO-SHOW, BUT TO NOT RETURN ANY OF MY CALLS??? The owner later told me he was out of town on a camping trip. Again not cool. After a weekend of more failure to respond to my calls, texts, emails, I told the owner if the work was not finished by Monday, I had a backup concrete crew ready and he should not even bother coming back (luckily, I did not pay him up front).
After hearing I had another guy on standby, the owner was real quick to respond to my emails and phone calls. He told me he had a concrete truck scheduled for my house on tuesday morning (1 week after starting my project). I also later found out that a house three doors down from me was also using him for a project, and the concrete was also for their house (I strongly suspect he put my house off so that he could do both houses the same day).
After finishing my concrete, his crew left half of their tools in my driveway while they worked on the other house down the street. After finishing that job, they cordoned it off with caution tape, then came and picked up their mess from my house, without putting up any caution tape on my new driveway (leaving it wide open to foot traffic, pets, etc.). I had to call the owner back to come put tape up.
When all was said and done, the concrete turned out fine, which is a shame because had he stayed on contact with me from the start and given me an accurate timeline of when my project would be done, I would have no problem giving him more stars. There are way too many contractors who start jobs then leave without ever finishing them, which is exactly what I thought was happening with my project (i honestly never figured i would see him again).
If you read all of Yard Pros' reviews, lack of communication is a constant problem. I will not work with Yard Pros again and strongly urge anyone to consider other options. read more