I usually don't leave bad reviews, but this experience was honestly awful and I'm still upset thinking about it. I've been to this salon a few times before for simple pedicures. The work was always rough, but it was cheap, so I ignored it. This time I wanted both my hands and feet done before a weekend trip to LA, and I specifically chose a very simple polka dot design because I already knew not to expect good hand-drawn art here.
Things started going wrong immediately. While I was getting my pedicure, the woman doing my nails came over and started gluing on nail tips while literally standing beside me. Because of the angle she was working from, the nail shapes were completely crooked. She didn't even cure them properly with the lamp at that point.
Then I looked at my toes after the pedicure and was shocked. I still had an old extension left on one of my big toenails from a previous set, and instead of properly removing it first, they just painted and worked over it. One side had already come off because I removed it myself earlier, while the other side was still attached. Instead of removing the remaining extension and fixing it properly, they just painted over everything. The lengths didn't even match between the two toes. There were visible flaws everywhere.
The manicure experience was even worse. The technician kept making me cure my nails under the UV lamp nonstop for over 20 minutes, basically one hand constantly under the light. When I got home that night, my nail beds were hurting badly. Typing, touching my phone screen, or putting pressure on my fingers was painful. It genuinely felt like my fingers had been burned from overexposure.
On top of that, the attitude was terrible. At one point she messed up an entire row of polka dots, and when I politely asked her to redo it, she looked visibly annoyed. She didn't even clean it properly before painting over it again. As more customers came in, you could clearly feel the rush and impatience. She just wanted to finish as quickly as possible regardless of quality.
I'm not someone with extremely high standards. I only expected basic nail shaping and clean work. Instead, the nail shape looked terrible, there was no structure or apex at all, and the final result honestly looked worse than if I had done nothing. The quality, the carelessness, and the attitude were unacceptable. I ended up disputing the charge with my bank because the service was that bad. read more