My wife brought in a dozen pieces of high end brand clothing to have alterations done. As they have always been amazing and did an amazing job on alterations. Although after picking up and paying over $700 in alteration fees, we found one of her brand new skirts not in the items completed and returned to us. When speaking with the manager Elena we were told at first we never brought it this Orange Balmain skirt, which we told her that was definitely incorrect and not only were we sure it was brought in, both a customer and another employee commented on the skirt while there and trying the items on to be tailored. After two days went by and still no contact or effort to rectify the situation we contacted them back again and spoke with the tailor that actually did the alterations on the Orange Balmain skirt as well as all of the other items brought in to Xpress Tailoring. She also confirmed that she remembers the Orange Balmain skirt, she remembers doing the alterations as well and she said she put everything back in the same bag. So now we can conclude that we know the skirt was brought in and it was confirmed by multiple people including the tailor that performed the alterations on it, and I cannot confirm or deny that she put it in the bag with the rest of the items. I can only confirm 100% that it was not returned to us when the items were picked up. I would like to think it was an honest mistake and they placed the skirt in someone else's bag of alterations, but I was assured that never happens, so I am left to wonder where this skirt disappeared to. After seeing how they store the clothing that is being tailored, just sitting by the front entrance of the store, it is not hard to imagine someone saw an expensive skirt they liked and decided to take it. Although, it is highly unlikely that it was another customer, I hate to unknowingly place blame, but more than likely it was an employee that had the opportunity without prying eyes watching during normal business hours.So we are now being told that it is not their responsibility if the item was lost and they are sorry. One would think that they would want to resolve the matter for their customer, keep in mind we have been a regular customer for numerous years, yet her position is it is not their responsibility and they are not liable for it.So I would highly suggest you give a second thought to bringing your high end clothing to XPress Tailoring because if and when things go missing and disappear they will blame you for it and tell you they are not responsible or liable for the missing items.This isn't even about the money, it is about the skirt that my wife bought and absolutely loved and she will not be able to replace it because it is no longer available. The fact they are so rude and careless about the situation is what is just shocking to me.It is extremely unfortunate because they do good work and we have always trusted them with expensive clothing to insure the tailoring is done right. Although now after this situation, them losing a $2,000 skirt and blaming the customer for it. Saying they are not responsible or liable for it has completely changed our opinion of a Xpress Tailoring. Unless this is resolved as it should be we will not be using them again and will make sure everyone else is aware of the risks of bringing them their clothing for alterations. So be aware when this situation arises again they will tell you the same thing, they are not responsible or liable for anything and you will be at a loss of your valuable pieces of clothing you may love. read more