I was an early Europa customer when the Internet was still new. Circa 1992. Colby and Zilbauer did…read morea good job supporting customers in an ever-changing technical environment. I am probably the last of the original Europa customers who still has an account. Europa was bought by Pacifier many years ago and the Owner/Founder of Pacifier did not share Europa's passion for reliability and excellent customer service. The Owner of Pacifier bought Infinity Internet and changed the company name to IINET. All of this growth and various acquisitions did not do anything to improve customer service or reliability. If anything, it steadily got worst. A LOT worse!!!! Infinity Internet was bought by EasyStreet Online services a while back. As amazing as it seems, the experience got WORSE under EasyStreet's management. SPAM increased by a LOT. EasyStreet sent a notice a while back that basically said they were not interested in the single user, residential DSL/dial-up business.... and that's been pretty obvious by their miserable performance. If you e-mail support, you will NEVER get a response..... EasyStreet used to be known for it's amazing customer service. Those days, under this new management, seem to be gone forever.

I used NWLink for internet sevice in 1995. Infinity Internet bought them out and I stayed with…read morethem until July 2006 when I left Seattle for Boston. In that time I estimate I paid them over $4000 in fees. I was a pretty good customer for them. Fastforward to 2013. A debt collector just put a heinous mark on my credit report alleging they are seeking money for Inifinity. I called Infinity and they say I never cancelled my service and so they sold my last payment due ($67) to the debt to a collector. The Infinity employee I spoke to said the debt collector likely waited until now so they could increase the money owed through charging interest. The bill totaled $105. The best part? Infinity waited so long, the seven year period would be past for it to blemish my record but they reported it as due December 2007! This is totally false. They would not budge on helping me clear up the date and I ended up paying everything to clear up my credit score. Avoid, Avoid, Avoid them at all costs.

Another great experience. I needed to return an accessory (unopened) and it was absolutely…read morepainless. Took only 3-5 minutes. Very smooth transaction. The next day I received a follow up text about my original order, which I thought was nice. The follow up text let me know to expect my devices later that day, but they didn't arrive; and they still haven't. The only complaint I have is that Verizon uses FedEx for some shipping. My order of 3 devices is being shipped FedEx and it is now late. The FedEx customer service line (automated) said they couldn't let me talk to a live person and hung up. The delivery date and time has changed a total of 4 times. On the other hand, the device that was shipped UPS was delivered at the exact estimated time and date. My experience in the store has been stellar both times, but I wish companies would let us choose our own delivery services. I would pay extra to ship with UPS.

Julia needs to be fired! she's terrible at what she does, she tried to overcharge me multiple times…read moreand she was texting and talking shit about me and other customers!

Following the very positive Yelp reviews, I contacted Christian to set up my ISP. He was great on…read morethe phone and said he would send an email with the details we discussed, and we set an appointment for installation. After the email failed to arrive,I called on 3 occasions to ask the status, left messages, but never heard back. Needless to say, on "installation day," I wasted 4 hours waiting for the service person to come by. Hopefully, I was just the unlucky one. Lost no money, but wasted time and it was a pretty big inconvenience. I hope you have better luck!

My husband and I had been using T Mobile hotspot for internet, but streaming tv shows and movies…read moreused too much data to continue to do that. We REALLY didn't want to deal with Comcast, our only option. Christian set us up with Comcast and delivered a modem at a very fair price. No charge for his services. Highly recommended.

After receiving our most recent billing statement for basic cable and internet service, we decided…read more$250/month was outrageous and not worth the cost going forward. I contacted customer service and the very friendly and helpful representative was able to drop our basic cable and set us up on an internet only plan. Our wifi modem was out of date, so she found a nearby store where we could pick one up when we dropped off the old modem and cable boxes. She gave me the store hours as well, which leads me to the review of this particular store. We walked in and were greeted by a man at a podium checking people in. I told him why we were there and he put me on the list. There were about 3 people ahead of me. They had about 4 employees helping customers, so the waiting was only about 10-15 minutes. Not too bad for a Saturday morning. My transaction only took about 5 minutes. The employee, I think his name was Austin, was helpful and efficient. He was able to get me the updated modem I needed for our new plan, and we were on our way. Once back home, we set up the new modem. It was fairly simple through the Ixfinity app. The customer service representative suggested we set up the new modem with our old modem name and password so all our current devices would reconnect automatically. That was a genius suggestion! Everything reconnected with no issues. We are all set up and don't miss our basic cable one bit! Nowadays we stream most everything we watch, so we'll be enjoying the extra $150/month in savings. I'm giving them 4/5 stars because I think their basic cable prices are absolutely ridiculous, especially with all the streaming apps available now, some even offered for free! I was happy with their customer service personnel though.

Canceled my account, got billed for next month after cancelling and ok, maybe a mistake. called,…read morethey reversed the charge, BUT they charged me a fee for Non payment on a canceled account. then they billed me for an additional month. I had to go to the office, the phone peeps could not figure anything out. Office told me i owed $191 on a canceled account Argued, had to escalate to supervisor because representative had no ability to explain. Supervisor argued with me and then figured out there was no $191 bill, they lowered it to $18-ish, and $13 of that was a late fee on a canceled account. I got loud They eventually credited my account fully. I want my 2hrs back. complete waste of time.

When the Internet is working, the speed is fine. Customer service sucks, and they argue with you if…read moreyou call them to complain about Internet. But ever since COVID and I have to work from home doing GoToMeeting, CenturyLink has been awful. The Internet goes out frequently. I can't trust it to be stable, so I have to do meetings on my wireless hotspot, which costs my company money. But I just can't trust CenturyLink to stay stable and provide me Internet when I need it. Unfortunately, there are only two internet providers in my area: CenturyLink or Comcast. I went with CenturyLink because I thought there is no way there is someone worse than Comcast. We'', I might have been wrong. CenturyLink may have done something I thought impossible: making Comcast look good.

Ordered Internet service twice. The first time the technician never showed up. I waited all day and…read morereceived a message saying I was not home. I reorder service AGAIN, and guess what? The technician never showed. Good luck with customer service... they're exceptionally rude and don't comprehend what you're saying.

I went here a few weeks ago with a friend who was getting a replacement phone. The process took a…read morelot longer than it should have. They kept us waiting for two hours because the old phone she was trading in took a long time to update. They should have just let us go leave. They also forgot to give her the manual and charger for the phone so we had to go back.

We decided to go into a Verizon store so we could understand what our options were but the sales…read morerep ( Elias) could not even tell us the features of our current plan. Instead, he focused on upselling us to a new plan. Why does Verizon need to be so difficult? Just be honest and share the facts. Skip this location and go straight to T-Mobile. It'll save you a lot of headaches and frustration.

LIARS LIARS LIARS The manager of the store told me if I…read moreactivated my son's watch today, he had a $150 credit he would apply. It would come in the form of $10 per month for 15 months. I told him I didnt really need it for another 60 days or so, he told me the offer may not be around so I accepted it. Well, the paperwork had $10, he ensured me he just had to make a call to let them know it was a Verizon watch (I had just replaced my other sons watch) and it would make the credit $150. I told him I trusted him that he was being forthcoming and told him I wanted to wait for him to make the call. He acted like he did, leaving and coming back telling me I was all set, and the credit would show on the 2nd billing cycle. Well, it's never shown up, and on top of that Verizon charged me 300% more for the BS fees for a 19 day pro-rated month. 3 watches on the account, one has $1.79 fee, this one, $5.49. This was the case for all the different fees. So, the managers lies cost me $140 in credits for the watch, 2 months worth of service at $20 or so each, and Verizons rip off pro-rated fees for a total of $200 in added costs. They have told me 3 times they are making it right, but that doesn't happen.

I appreciate the response. Still only 1 bar of LTE service…read more, calls dropping all of the time(even calls from Verizon). I called Tier 2 service a week ago and they sent a message saying that they are still "working" on the problem. It would be nice to know who to talk to.

SCAMMERS & LIARS HORRIBLE DO NOT GO HERE FOR CELL PHONE SERVICE. I wish I could rate 0 stars, aside…read morefrom the slow WiFi and constant issues, their customer service never fails to be absolutely shit, all of them have attitudes like they didn't look in the mirror that morning. Their employees don't look or sound qualified to deal with anything, they downright lie about the promotions/ trade ins and upgrades, they manipulate you and allow you to think you're paying one price then suddenly upcharge prices or say you owe them more money on traded in phones on top of paying $700 up front for trade in/ upgrades. They acknowledge their mistake say they'll fix it then all of a sudden they backtrack they don't want to fix or compensate all the distress they've caused for their mistake. Awful carrier check the reviews and google about T-mobile. Nobody has good experiences with this scamming carrier go anywhere else.

Terrible customer service at T Mobile store at Fishers Landing.. employees only interested in…read moreselling, not helping existing customers. My phone was not keeping a charge the guy at T Mobile told me to go to Best Buy..said T Mobile couldnt help, didint even look up my account to see that I had 360 protection plan. I went again today, no help, just a run around, accessories at T Mobile store are highly overpriced, was told a screen protector cost was $ 40.00, went to amazon 3 pack of screen protectors priced at $5.00 Employees at these stores arent helpful... I was able to get great help by calling T Mobile 611 line.