Absolutely appalled by the experience we experienced just now…read more There was a very kind lady working up front I wish I got her name. I am not an authorized user but I arrived early in hopes to get things in the process so when they arrived we could just finish up and be out on our way. What should have taken maybe 15min took well over an hour because the other men working Adam and Chris sat in the back not helping the poor lady upfront who had multiple customers waiting on help. All I needed to do was upgrade my phone and purchase a new one. The girl helped me as much as she could while serving every other customer at the same time. She was so kind. An hour after my authorized user arrived we finally got help only to have issues because she did not have her id on hand. If someone had come out sooner and talked to us we could have known this sooner and had already been back before the men... Adam and Chris arrived. As soon as I told them to cancel my order and that we would be going to another location somehow miraculously they could give me the phone that I already purchased without scanning an id. Im honestly so confused. And there was absolutely no customer service given to any of the other customers by these men. The girl working there should get a promotion and these men need demoted and some more training in customer service. I have never experienced such bad customer service. With no apology.

Terrible customer service at T Mobile store at Fishers Landing.. employees only interested in…read moreselling, not helping existing customers. My phone was not keeping a charge the guy at T Mobile told me to go to Best Buy..said T Mobile couldnt help, didint even look up my account to see that I had 360 protection plan. I went again today, no help, just a run around, accessories at T Mobile store are highly overpriced, was told a screen protector cost was $ 40.00, went to amazon 3 pack of screen protectors priced at $5.00 Employees at these stores arent helpful... I was able to get great help by calling T Mobile 611 line.

Julia needs to be fired! she's terrible at what she does, she tried to overcharge me multiple times…read moreand she was texting and talking shit about me and other customers!

Another great experience. I needed to return an accessory (unopened) and it was absolutely…read morepainless. Took only 3-5 minutes. Very smooth transaction. The next day I received a follow up text about my original order, which I thought was nice. The follow up text let me know to expect my devices later that day, but they didn't arrive; and they still haven't. The only complaint I have is that Verizon uses FedEx for some shipping. My order of 3 devices is being shipped FedEx and it is now late. The FedEx customer service line (automated) said they couldn't let me talk to a live person and hung up. The delivery date and time has changed a total of 4 times. On the other hand, the device that was shipped UPS was delivered at the exact estimated time and date. My experience in the store has been stellar both times, but I wish companies would let us choose our own delivery services. I would pay extra to ship with UPS.

Ecstatic to find reliable trustworthy computer repair here in Vancouver!! For ten years I've been…read moredriving to geek squad locations and gave up on local repair shops but got a recommendation for this repair shop and so glad I went !! My Lenovo yoga has two charging ports ( cool huh? ) anyways I somehow got both ports full of corrosion. I agreed to repair one, paid for full diagnostic upfront $140 and then agreed to pay for replacement of one charging port. Got a call that it was finished and oops they replaced both ports so they were still only charging me for one. Ethical choice. Very impressive! Kind helpful staff easy to reach no long recording to wade through just to speak with a person, easy parking will definitely keep this as my go to for computer work. They sell accessories for phones and computers plus they offer refurbished laptops. Highly recommend

What an amazing young man!! Michael will hook you up. Great…read morecustomer service. Very knowledgeable. Above and beyond.

The absolute best customer service I've seen in a long, long, long, long, long long time. Amazing…read morejob well done amazing staff they actually care so appreciated.

Worst experience, employees are useless I couldn't get any help or a clear answer with my issues…read moreall I got was a "my hands are tied" when I called customer service there was a lady who helped me with my problem in under 5 mins. Service at this location is horrible, undertrained, and is a waste of time.

Dear AT&T Mill Plain,…read more I am writing to formally report an issue that occurred during an in-store visit to purchase a new iPhone using an AT&T trade-in promotion. During the transaction, the employee informed me that purchasing iPhone insurance was required under a "new AT&T policy" in order to complete the upgrade. I was explicitly told that I had no option to decline the insurance at the time of purchase. I later learned that this statement was false and that device insurance is optional. Additionally, my wireless plan was changed from Starter SL to Extra EL, resulting in an increased monthly charge. This change was made without my informed consent and without disclosure that it was optional or that it would increase my monthly bill. Based on my review of AT&T's published promotion terms, neither the insurance purchase nor the plan upgrade was required to qualify for the device trade-in credits. These actions constitute deceptive business practices, as material information was misrepresented and services were added without authorization. Curtis

Still the worst store. With salespeople who cannot solve simple problems for customers. The…read moresalespeople are so lazy they don't even help a longtime customer WHEN THIER STORE IS EMPTY. I guess they just like sitting around doing nothing. DONT SPEND YOUR $$ Here. The store by mill plain and 205 is better

My first time here and I'll certainly be back and recommending these dudes. Came here after I…read moredropped my iPhone (15) and the haptics started making an awful grinding/rattling sound instead of the normal "buzz buzz". YouTube said it's common after a drop that the screws break and that results in the rattling sound. I contacted five other repair shops and no one but Fixoid said they could do the repair. Also, Reddit reviews as of 2026 HIGHLY recommend Fixoid's Vancouver location - no idea why it's rated so low on yelp Called to confirm the price and their hours. Came in around 4:30pm mid week and slapped down $100 ($110 with tax). They called my friends phone to pick up in about 30mins and said they had to remove my protective screen so they put a new one on for free. Super happy. Thanks guys!!

Holy cow these guys were great. I thought my laptop screen was a toast and in just 4 days after…read moredropping it off they had replaced the screen and had me back on my way!

I went there yesterday, 09/30/2025 - this store is now under new ownership. Welcoming and super…read morefriendly employees. I had been there in the past and walked out because it was such a horrible experience but now, go check them out ! Give them a chance! The store is nice and bright, not the old caveman style as before and the employees want to help you!!! While I was there an older gentlemen came in and he was obviously there before, they knew his name and took care of him like family without being condescending. Super friendly with exceptional customer service skills without trying to pressure you into up sells. They went the extra mile to help me with my issue and I all I can say is THANK YOU! A+++

I had been happy with Metro up untill this took place. Went in to see if I was available for…read moreupgrade on my phone, as mine was several years old and I was due for a new one. Normally I purchase a cheap 200$ one from them and that's all. So he gives me a phone tells me there's an 29.00$ activation fee that I pay with my debit card and out the door I went. Only to find out this phone was far from free, and I'm paying another business "Affirm"over a thousands dollars and a contract I never signed up for but now pay monthly 30$ and the phone should be paid off by July of 2028. Oh lucky me those scaming Bastards!!

If you're looking for a phone repair place come here they do same day repairs also very friendly…read morepeople definitely recommend

*WARNING* COMPLETE SCAMMERS!! Took my fiancés phone in to…read moreget the back camera & flash fixed.For whatever reason (still unknown to me) they go into the front of the phone as well (which makes no sense). They accidentally tore the wire to the facial ID camera. My fiancé goes to pick up her phone and they feed her with lies on why her facial ID doesn't work. "It's normal" & "that's what happens". Then they try to charge the full amount to fix the back camera. We refused to pay the full amount as they didn't fix the phone, but made it worse. We paid $60. Follow up to the next day: He calls my fiancé on his personal phone to tell her he lied about why the camera wasn't working. He admits to accidentally tearing the wire and that's why the camera won't work. He then offers to refund the $60 out of his pocket. He then proceeds to tell us he can fix the front camera but he's going to charge us $190. HE BROKE THE FRONT CAMERA. Why are we being charged to fix the phone HE BROKE. It makes me wonder why they were getting into the front camera of her phone, and what they might be doing with parts! AVOID AT ALL COST!! COMPLETE SCAMMERS!! AWFUL EMPLOYEES/CUSTOMER SERVICE.

From walking in the door, I was greeted, and asked how I could be helped…read more I had ordered a Car Battery online with this company, but had never used them before. Walking in to a nice shop was helpful. The car battery comes with a 2 year warranty where if it won't take a charge anymore, they'll swap it. I put the battery in myself, and the core charge was easily refunded to any card you'd like. The gentleman that helped me was nice, and offered to carry the battery out for me. They also gave me access to wash my hands since I did the battery swap in the lot. I WILL use them again for fair priced batteries, car key copying, and phone repairs in the future.

Absolutely love love this store ! It's been a lifesaver for me. I've had my screen replaced on my…read moreiPhone and the battery, 8 months ago ! Works great. I got a screen saver it's saving me cause I'm not always graceful with my phone. Had to replace charging cords and was able to get two with usb ends cause my couch and car don't have apple connectors. Didn't know that was possible. These people are so helpful and nice. highly recommend. Have been buying led bulbs here for years they a very long time and it saved us $50 the first month we switched all the bulbs in our house to led. This is a really useful store. Check it out

I was an early Europa customer when the Internet was still new. Circa 1992. Colby and Zilbauer did…read morea good job supporting customers in an ever-changing technical environment. I am probably the last of the original Europa customers who still has an account. Europa was bought by Pacifier many years ago and the Owner/Founder of Pacifier did not share Europa's passion for reliability and excellent customer service. The Owner of Pacifier bought Infinity Internet and changed the company name to IINET. All of this growth and various acquisitions did not do anything to improve customer service or reliability. If anything, it steadily got worst. A LOT worse!!!! Infinity Internet was bought by EasyStreet Online services a while back. As amazing as it seems, the experience got WORSE under EasyStreet's management. SPAM increased by a LOT. EasyStreet sent a notice a while back that basically said they were not interested in the single user, residential DSL/dial-up business.... and that's been pretty obvious by their miserable performance. If you e-mail support, you will NEVER get a response..... EasyStreet used to be known for it's amazing customer service. Those days, under this new management, seem to be gone forever.

I used NWLink for internet sevice in 1995. Infinity Internet bought them out and I stayed with…read morethem until July 2006 when I left Seattle for Boston. In that time I estimate I paid them over $4000 in fees. I was a pretty good customer for them. Fastforward to 2013. A debt collector just put a heinous mark on my credit report alleging they are seeking money for Inifinity. I called Infinity and they say I never cancelled my service and so they sold my last payment due ($67) to the debt to a collector. The Infinity employee I spoke to said the debt collector likely waited until now so they could increase the money owed through charging interest. The bill totaled $105. The best part? Infinity waited so long, the seven year period would be past for it to blemish my record but they reported it as due December 2007! This is totally false. They would not budge on helping me clear up the date and I ended up paying everything to clear up my credit score. Avoid, Avoid, Avoid them at all costs.