After receiving our most recent billing statement for basic cable and internet service, we decided $250/month was outrageous and not worth the cost going forward. I contacted customer service and the very friendly and helpful representative was able to drop our basic cable and set us up on an internet only plan. Our wifi modem was out of date, so she found a nearby store where we could pick one up when we dropped off the old modem and cable boxes. She gave me the store hours as well, which leads me to the review of this particular store. We walked in and were greeted by a man at a podium checking people in. I told him why we were there and he put me on the list. There were about 3 people ahead of me. They had about 4 employees helping customers, so the waiting was only about 10-15 minutes. Not too bad for a Saturday morning. My transaction only took about 5 minutes. The employee, I think his name was Austin, was helpful and efficient. He was able to get me the updated modem I needed for our new plan, and we were on our way. Once back home, we set up the new modem. It was fairly simple through the Ixfinity app. The customer service representative suggested we set up the new modem with our old modem name and password so all our current devices would reconnect automatically. That was a genius suggestion! Everything reconnected with no issues. We are all set up and don't miss our basic cable one bit! Nowadays we stream most everything we watch, so we'll be enjoying the extra $150/month in savings. I'm giving them 4/5 stars because I think their basic cable prices are absolutely ridiculous, especially with all the streaming apps available now, some even offered for free! I was happy with their customer service personnel though. read more

Xfinity Store by Comcast - Upgrading my internet modem! - Television Service Providers Near Me - Vancouver, Washington

Canceled my account, got billed for next month after cancelling and ok, maybe a mistake. called, they reversed the charge, BUT they charged me a fee for Non payment on a canceled account. then they billed me for an additional month. I had to go to the office, the phone peeps could not figure anything out. Office told me i owed $191 on a canceled account Argued, had to escalate to supervisor because representative had no ability to explain. Supervisor argued with me and then figured out there was no $191 bill, they lowered it to $18-ish, and $13 of that was a late fee on a canceled account. I got loud They eventually credited my account fully. I want my 2hrs back. complete waste of time. read more

Four visits, four different suggested solutions, one up sell to fix problem. Bottom line PROBLEM NEVER SOLVED. Remote quit working. YES I changed the batteries. They gave me a replacement remote that would not work. They gave me a second remote which would light up but not change channels, volume or TV off. Told me to bring in router but internet and phone and printer all work so router is fine. They then sold me a box and different remote which should solve the problem. Did not. It wont even light up. I was told they could come out for a $100 service charge but they didnt think it would help. I ask who/where I should go for service and they "have no idea." read more

Comcast will never actually close your account. They will say the account is closed but you will be charged and billed and sent to collections and Comcast will literally never let you separate from service. They will haunt you forever and ever read more

Joe did a phenomenal job at providing excellent customer service. He answered all of my questions with ease, followed with thorough explanation. my experience was simple, straight forward and convenient. Joe is also bilingual speaking Spanish very fluently, and adequately. He made my family feel understood, and welcomed. I truly believe he is an assist to your guys team. read more

Avoid this store if you can. I've been here twice, and both times were extremely frustrating. The first time, they told me they would text or call me when it was my turn. When I came back, they claimed they never call anyone and said they had "called my name five times," completely contradicting what I was told at check-in. I also just needed a basic question answered -- no account changes -- but they refused to help because I didn't have my physical ID, even though a photo ID or simple verification had always been enough before. Most recently, I spent about 40 minutes here trying to transfer my service after moving. They kept asking the same questions, looked completely lost, and told me everything was set up. I got home and nothing worked. I then wasted another 1.5 hours on the phone with support, and nothing was resolved. During the call I realized that the store basically did nothing the entire time I was there. I ended up switching to another provider in five minutes. read more

Had a friend (an engineer who is not on my account) return some extra equipment (cable boxes) as I only use streaming services. He asked for a receipt and was told by the manager (Miguel?) that he couldn't get a receipt as he was not on the account. Very strange, but as it was the manager okay I guess. The next day I get a change of service notification from Xfinity and try to get to a customer service rep via phone & online assistant (which is next to impossible I might add!) and finally get someone on the line from the Philippines who informs me that they can't do anything. I lose my mind as my bill went from $43.00 to $120.00 as the offer code I had in-effect guaranteeing my $43.00 rate until September 2026 was deleted. I asked for a supervisor and even someone from corporate who had the authority to hire & fire to help (and was TOLD that they would be in contact with me soon) only to hear crickets. Now I took advantage of the Black Friday deal (which is $40 if you signup for autopay via a checking account) only to have the autopay discount not applied. Tried customer service which now goes into a terminal hold. Absolutely the WORST customer service in the free world! Mafia shylock's are more helpful! AVOID Comcast/Xfinity whenever you can; absolutely avoid this store no matter what! read more

Got in and out quickly , it wasn't too busy. I explained what the problem was and how I tried to resolve it but the modem seemed to be the problem and was pretty warm. The gentleman switched out the modem . The service was good and Xfinity has come thru again. read more

Outages on a normal basic very frustrating paying for 1 gig download good cable plan ect but atless once a week we are without service. Not sure why building new homes near us means outages for us constantly. Not a service request a simple complaint. read more

If I could give zero stars, I would. Zero customer service. They have made it nearly impossible to get a live person on the phone - they will even hang up on you rather than transfer to someone. If you do happen to get someone - they are in a different country. I pay $200 per month for internet/cable TV (no extras - no movie channels, etc.). Today, my internet went down at 7:30 a.m. (I work from home) and at 3:00 p.m., still not back up. I can't get any info on what's going on - I even went to the Xfinity store at Vancouver Plaza - 3 different reps - no help. One guy finally looked it up and said it should be back up by 6:00 p.m.! He said he would text me an "outage" thing that would give me updates and guess what - never got the text. Switching to AT&T internet this weekend - and I'll just stream Hulu Live. Forget this. read more

We have tried signing up for the current offer 5 years no contract $50. covers internet, 1 year mobile, and 2 years peacock premium. 1st we tried signing up on the phone, gave all our usual information, and entered the credit card information. Still no service. We went in person to the store where the tech was quite snippy, we had to give the same information all over again, still no service. We had a person with a masters degree in data tech look at it, still no service. I went on line to see if I could figure out the issue with the Xfinity specialist, to begin with when you type in your ussue, they do not read your text, because they turn around and ask the same question you just answered. Still no service ! I really doubt this service. read more

We are hostages to Xfinity in our neighborhood. Internet connectivity goes out MULTIPLE TIMES A DAY and we're directed to an automated reset, which works about half the time for a few minutes. There are no humans working there. Just bots who care nothing about customers that are hostages to their terrible service. Xfinity is the absolute worst provider I've experienced anywhere I've lived. Terrible, disgraceful and awful! read more

Absolutely horrible! I would highly recommend staying away from this store for any of your cellular needs. If you are determined to stick with Xfinity, I would highly recommend finding another location to use. Miguel, the store manager is one of the most unprofessional and I'm sorry to use the word but worthless managers I've ever spoken with. I currently have an escalated complaint with upper management with Xfinity to deal with him, but long story short "the store" without my consent decided to close my account for two days. Shut off my phone completely without me authorizing. Then they listed it in their system as a "voluntary" shut off. This is my business phone and do not have cellular service for two days while I spent hours on the phone with Xfinity customer service trying to figure out what had happened. Completely inappropriate and there's a reason why the store has a two star rating. If I could give them zero stars, I would. Buyer beware. read more

They don't answer there phone u answer the prompts then sit on hold and wait for them to maybe answer

Just as I predicted, Comcast/Infinity had a major security breach. They sent customers an email. Under the heading "What we are doing" they wrote, "we are asking you to change the password on your account." That's it! Face it, your information is NOT safe with them....and they could not care less (read my review below.) If Comcast wasn't a monopoly in our area, I'd switch in a heartbeat. What an abysmal, soulless company they are. read more

i broke my phone i go into the store waited an hour to tell me they can't help me. absolute worst servive i ever encountered . starting to look for a better service. i don't recommend. read more

Zero customer service. I switched to unlimited on the last day of our account because gigs went over. Had an email to show it was switched. By mistake Xfinity didn't catch the switch to unlimited.. I asked a clerk, at the store, Vancouver Wa, to help. He said we are out of luck. We would need to pay the mistake of $475. I said you obviously don't care. So to show us he cared he went back in the back room for 30 minutes saying he had spoken with the higher ups and we were out of luck. He was probably eating lunch, because we went home and called 611 and they quickly resolved their mistake. If no one responds, to this, from the store. I will in a week, edit this with a name of the person in the store., read more

I'd give zero stars if I could. Absolutely horrible customer service. I was paying $70 a month for two years and all the sudden it's $130 without any warning and they won't do anything about the extra money they took and can't lower my rates. What horrible customer service and very shady practices as a company altogether. I will be taking my money to Century Link. I suggest you get internet anywhere but here! read more

I came into get information on Xfinity Mobile. I didn't have to wait to long. The associate was very helpful and answered all my questions. I ended up switching from Verizon to Xfinity mobile. Saved a lot of money. Very good experience. read more

Xfinity Store by Comcast - Television Service Providers Near Me - Vancouver, Washington

Set up was easy, and customer service along the way was pretty good. I just brought back my equipment as I moved and no longer need it. Jessi was amazing I was out of the store within 5 mins!!!! Equipment returned, final bill paid on the super user friendly kiosk. read more

I came here to pick up a local channel guide since their web site and toll-free customer service had no means of doing so (they could only show all channels available in my area, not anything broken down by service tier). I was quite literally blown away by the professional and exemplary a COVID-19 pandemic protocol that they'd established. I've NEVER experienced such a fantastic response and concern for a company's customers' wellbeing. Here's how they did it: 1. They've established a one-way traffic flow through the service center by dedicating one entrance and one exit. 2. There is clear signage on the sidewalk to show proper social distancing stations 3. There is a dedicated person outside asking each customer what they needed (there was a line of three people when I parked my car, and the line was already accommodated by the time I'd parked and reached the front door - I was the only person in line, and was let in immediately). 4. There was LOTS of staff on-hand (probably at least a dozen) to ensure that customers were taken care of promptly and to prevent lines from forming. 5. The door greeter takes each customer to a specific staff member to assist, and the staff member walks the customer to their place to be attended (with proper social distancing minded the entire way. 6. Plexiglass partitions are set up between staff and customers All of the personnel I spoke with were happy, cheerful, and helpful. The person who assisted me sent me a link to the channel list, and when I said that's what the representative at the toll-free call center did, he asked if I had the ability to to check my e-mail from my phone to verify that it was or wasn't what I needed before I left. It wasn't, and he dug deeper, found what I was looking for, and gave me a printout, asking me to make sure it was what I needed before I left. His service was outstanding. read more

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I'm just trying to call and get a live person on the phone wtf, Xfinity has just hit a new level of suck you can't get these pricks on the phone, and when you try to chat with them they bounce you around more than a volley ball and then end the chat session you f#cks are the worse at customer service on the planet. https://www.reviews.com/utilities/internet/why-does-comcast-have-such-a-bad-reputation/ read more

Absolutely worst customer service. This is such a unprofessional corporation charging people extra randomly for services without our permission or letting us know about it ahead of time. What is costing more for them to charge us more?!! Seriously just ridiculous. I've called numerous times and received mediocre to no help. One manager never returned my call. read more

Absolutely horrible service. Came in to fix a billing issue for almost a thousand dollars due to a mistake made by a security tech, and there is eight couch potato's literally sitting on their asses watching tv. When the one guy comes to take care of my issue he claims they don't have the "tools" to take care of the problem and that they were going to escalate the issue and would do their best to reach back out to me to get it resolved when it shouldn't have happened in the first place. Pretty much a big f**k you. read more

This is an update from my last year's, initial review of Comcast/Xfinity originally posted with three stars now demoted to one. Recently purchased an EMF RF detector to check my living space for highest RF reading. Not surprisingly. The Xfinity Modem, read the highest RF emission. The source of this problem, IMO is that XFINITY took away our control to turn on and off wireless emission. I was told to call them to have them turn it off on my modem. They claimed it was turned off. However that's not what my meter telling me. Further more, I heard that WiFi cannot be turned off because of XFINITY's public WiFi scheme prevent's it from being turned off. If you are EMF/WiFi sensitive I strongly recommend that you avoid this company product and look for a service which allows you to turn off WiFi in real time with your own confirmation. I'm cancelling this service next month when one year contract expires. read more

This month our Comcast bill went up $20. We called the company to see if we could make changes in order to lower the cost. We have had comcast from the time of their conception when they were Cox Cable. They had always been helpful and created a package that would fall into our budget. Today we were told that if we wanted to make changes we needed to go to our rewards page and make the changes ourselves. How is that customer service? That's us doing their job. If they're paying fewer workers why are the costs going up? Time to find a new cable service that works for the people who pay them. read more

Unprofessional, rude and argumentative management. Unreliable service that has been repeatedly "down for maintenance" since I moved here. Not sure what is going on but it feels like the usual monopoly treatment towards customers. read more

Xfinity phone service is terrible. We are trying to switch to a different provider but it cannot be completed because they have one of my phones locked. It seems as though they are holding it hostage. We have been working on this for over a week. We are switching carriers because of inferior service, bad customer service, internet that lags after you reach an unreasonable amount of usage, with unlimited service. If anybody asks, I'll tell them to use any other service but Xfinity. Really they don't deserve a single star. read more

Xfinity/Comcast has officially surpassed DirectTV in the worst customer service available in the telecom space. Dear xfinity, if you have customers with multiple accounts why do you make it impossible to get the correct service requested at the correct address. I mean what the actual f*%k??????? Call or use an app, even go to a store to request a service call at one address, have the employees confirm the service address and time. Then wait for the arrival window only to receive a call that they showed up across town at NOT the requested service address and they must close your request. ABSOFUCKINGLUTELY RIDICULOUS!!!! Multiple times a year this happens from this store. Nobody cares, nobody listens to the complaints and not once in over 14 years has this ever been addressed. Salutations Fuggers!! read more

Poor customer service on the phone for 2 hours and never fix the problem today I had a very trainer technician come he pretty much knew what was wrong when he walked thru door and he was fun guy to talk to I hope the guy from Sunday gets fired read more

Pathetic These guys working here are unprofessional ... asked them to transfer the service to my mom name cause I'm no longer live in that area, 3 months later the bill still under my name and they checked my credit twice for that...idots read more

Dumbest piece of shit company I have ever had the displeasure of dealing with. Impossible to get an actual human on the goddamn phone.

Absolute fucking nightmare went In To swap my phone over to them because my internet is with them no big deal I thought, then Christian 9/11/22 at roughly 12pm sent me out of the store with my sim and told me my other provider had a outage and the number could not transfer but as soon as I lost service I could plug in my new sim and it would would as of now it has been 7hrs and everything has totally been screwed up. 5hrs still no phone & got home and my internet is dead, he didn't activate my internet so called in & he never activated my internet back and they tell me my phone service won't be active for 24hrs... hmm so I wasted another 2hrs on the phone getting the run around. I was billed for services not rendered & wasnt told that it could take 24hrs..... if I was told that upfront I would have took my service elsewhere!!!!!!!!! On top of that they won't provide you with a last name over the phone so you only get a first name so you can't file a complaint about them. Do yourself a favor and stayyyyy away find another service provider. The people that provided this piss poor service need to been fired immediately I will follow up with a complaint to the bbb & the attorney general this is flat out ridiculous service if I could give a brown star I would because the service was absolute shit!!!!! read more

Xfinity Store by Comcast - Time on the phone trying with no luck with Xfinity - Television Service Providers Near Me - Vancouver, Washington

I have been in this building location 3 times and each time the experience was worse than the previous time. The only way they answer questions regardless of the question is NO! Too bad there isn't a zero star rating. read more

OK I've had this service for going on for months and it has got to be the worst Internet service provider ever. They have all these ideas of how to chat with you and it's almost impossible to speak to a actual human being. The service consistently just randomly goes off and you've got a jump through 50 million hoops to get it back running. The modem is constantly having to be reset. Then they try to blame it on your TV or your Xbox and frankly I call bullshit. If the Internet works it works and everything else works. FED UP with Comcast! read more

Shout out to Jesse Fleak at your Vancouver WA location. He was so helpful in getting us on a new plan & upgrading our modem. Awesome customer service! Will be looking at your cell phone service next! read more

Probably the nicest Comcast I've ever been in. The wait was the only negative thing I'd say. Customer service were awesome. Fast and efficient when getting our order completed and he even walked us out and opened the door for us. The waiting area has TVs you and watch while waiting and their cell phones to play with as well. read more

If I could give zero reviews, I would. Just moved to Vancouver and had to pick up our cable box. Simple task but the process took over 2 hours. Line was long, then when we were helped, the internet was slow and the computer kept "freezing." Very ironic considering this is an internet company. read more

Absolutely hideous. I just wanted to turn in an adapter for an analog TV I no longer use. Came to this office on a Thursday around 9:30 AM. Was told it would take "at least 20 minutes." Just by looking around, I could see at least 10 people in front of me and not a single representative in sight. There was simply no chance that the wait would be anywhere close to 20 minutes. Finally gave up and took the box to a UPS Store, where everything was handled in less than 5 minutes. Of course, I will be following up by phone to see if the thieves at Comcast actually take the $5.99/month off my bill without me having to call and yell at one of their incompetent, non-English-speaking phone monkeys. This, folks, is what a monopoly (protected by buying members of our corrupt Congress) looks like. Any real competition would blow these clowns out of town nearly instantly. The horrible customer service is not a mistake nor an anomaly -- it is completely, absolutely deliberate. COMCAST HATES ITS CUSTOMERS, and service like this is a taunting reminder that they can do whatever they want, with no repercussions. Until people wake up and demand publicly funded elections, banning megacorporations from campaign contributions, it's only going to get worse, and spread to other industries. read more

I recently moved to Ridgefield, WA and being a Comcast customer, filed a moving notice, after checking to see that service was available at my proposed new home. I then bought the home, scheduled a service installation and was surprised when the service technician said the TAP was too far away from the house to get service. I had relied upon Comcast's assurance that service was available, and now was screwed. Okay, right, since the cable crosses my property to me neighbor, just arrange for a new TAP. Nope: Comcast wants $17600 to install service so they can sell me service. So, I want to talk to a decision maker, and I go the the Vancouver Comcast store and they say they won't provide a contact, pay up or get lost. Really? If I hadn't checked with Comcast and received positive confirmation that service was available at the house, this would be on me. But I relied upon Comcast's word that I could get service and am now without any. And with attitude, and no accommodation for the fact that I relied on their word that there was service. Be forewarned. read more